Who is MSI, Anyway?
June 3rd, 2008 by Dana Wollman 
There’s a lot to love about the MSI Wind NB: it has an 80GB hard drive, 10-inch screen, comfortable keyboard, appealing design, and an Intel Atom processor that puts every other mini-notebook’s CPU to shame. But at a time when low cost laptops from even lower-profile companies keep coming out of the woodwork, it’s tempting to trust the brand as much as the specs.
We know some folks out there are asking, “Who the hell is MSI, anyway?” For all of you considering the Wind, here’s a quick run-down on the company.
- It’s been around awhile.
Founded in 1986 in Taiwan, the company entered the U.S. market in 1998. In addition to the Wind, it sells full-size notebooks, mainboards, graphic cards, servers, workstations, multimedia products, networking devices, and technology for the health care industry.
- Its notebooks are known for their low price and decent performance.
Although we haven’t yet awarded an MSI notebook our editors’ choice, we’ve consistently been impressed by the power and features they offer for the money. Read our past MSI coverage here and here.
- Its customer service needs improvement.
MSI is one of the few notebook vendors that doesn’t have a toll-free tech support line (the number, for the record, is 626-581-3001). Los Angeles-based tech support is open Monday through Thursday 7:30am PST to 5:30pm PST, and Friday, 8:30am PST to 4pm PST. (To be fair, if you stick around for Dell’s rumored mini-notebook, you might be disappointed with its tech support as well.)
Moreover, the online tech support is tedious (and we’re not even stuck with a broken computer, mind you). The online support isn’t live; you must submit a form instead. And before you can even enter your 2,000 characters’ worth of complaints, you must register your notebook, creating a user name and password. You can’t even view forums or FAQs without doing this.
More MSI Wind Coverage:
Our Related Content
- MSI Wind U160 Hands-On: Slimmed Down and Classed Up
- MSI Wind U135: Full Review
- MSI Wind U135: First Impressions and Test Results
From Other Sites
- MSI Wind U160 unboxed -- Video (Liliputing)
- Insane netbook to sliding keyboard tablet hack in progress (GottaBeMobile)
- Most ambitious netbook hack yet? Dual boot MSI with sliding keyboard (Liliputing)
Related Deals
- Dell Off Lease Coupon Code: 25% off Any Item (No Minimum) at Dell Off Lease Refurbished Computers
- Western Digital Passport 500GB Portable External Hard Drive $79.99 Free Shipping at Staples
- Acer Aspire AS5732Z-4280 Intel Dual-Core T4400 2.2GHz 15.6in Laptop (3GB/320GB/Win 7) $399.99 at OfficeMax
- $40 PRICE DROP - Dell Inspiron Laptops w/ New Core i3-330M Dual-Core Processors at $549 at Dell Home
- Western Digital Elements 640GB Portable External Hard Drive $89.99 Free Shipping at Dell Small Business
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June 3rd, 2008 at 3:04 pm
Has MSI yet revealed any details of U.S. retail store distribution of the Wind? Hello, J&R maybe?
June 11th, 2008 at 2:27 pm
The Laptopmag blog’s May interview with an MSI rep mentioned Best Buy and Costco as among the retail channels they were in discussions with:
http://blog.laptopmag.com/msi-wind-revealed-10-inch-mini-notebook-to-hit-us-in-june
So far I’ve only seen a U.S. listing for it at Amazon’s site (which I know isn’t a store, but thought worth mentioning