Comments on: Verizon Responds to Data Overcharging Accusations http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations News and views on today's hottest laptops, cell phones, and other mobile devices. Mon, 13 Feb 2012 16:43:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: rob http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-248833 rob Thu, 29 Dec 2011 21:53:34 +0000 http://blog.laptopmag.com/?p=23176#comment-248833 Dear readers or ex verizon customers. verizon has in the past burned me for overcharges on just a simple flip phone. they are well known to scam people. i tell you something you may never heard before but inside sources say all their phones are designed to create buttons to simply overcharge you. in short, their network is rigged. i hope all of you read this and take action to the FTC AND FCC. Verizon knows their network and policies are rigged. it is up to all of us to stop their scam. Dear readers or ex verizon customers. verizon has in the past burned me for overcharges on just a simple flip phone. they are well known to scam people. i tell you something you may never heard before but inside sources say all their phones are designed to create buttons to simply overcharge you. in short, their network is rigged. i hope all of you read this and take action to the FTC AND FCC. Verizon knows their network and policies are rigged. it is up to all of us to stop their scam.

]]> By: Jess http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-148564 Jess Tue, 12 Apr 2011 09:08:08 +0000 http://blog.laptopmag.com/?p=23176#comment-148564 @ Patricia- same exact thing happened to me! In 2010 I was in the Dominican Republic and had an older phone without data email etc. I never used the phone to call or text, just used it as a watch and alarm clock. Everything was fine. In 2011 I got the droid2 and went to Mexico. I used the phone in the same exact manner-for a clock and alarm clock. After the first two days there I satrted getting text messages about $250 charge, $300 charge...for roaming. So in rustic rural Mexico with no one to call, I turned off my phone. I got back to the states and had an $850 bill for things I never used...they said it was from even when my phone was off?!?!! The verizon reps were rude and didnt help!! Terrible!!!! Not sure what to do because they just disconnected my line. I dont want to pay for this scam! @ Patricia- same exact thing happened to me! In 2010 I was in the Dominican Republic and had an older phone without data email etc. I never used the phone to call or text, just used it as a watch and alarm clock. Everything was fine. In 2011 I got the droid2 and went to Mexico. I used the phone in the same exact manner-for a clock and alarm clock. After the first two days there I satrted getting text messages about $250 charge, $300 charge…for roaming. So in rustic rural Mexico with no one to call, I turned off my phone. I got back to the states and had an $850 bill for things I never used…they said it was from even when my phone was off?!?!! The verizon reps were rude and didnt help!! Terrible!!!! Not sure what to do because they just disconnected my line. I dont want to pay for this scam!

]]> By: schramm http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-66518 schramm Thu, 07 Oct 2010 09:28:06 +0000 http://blog.laptopmag.com/?p=23176#comment-66518 BLAH BLAH BLAH, Alot more important issues out there other than 1.99 . Really find a greater cause. BLAH BLAH BLAH, Alot more important issues out there other than 1.99 . Really find a greater cause.

]]> By: jeff http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-64735 jeff Mon, 04 Oct 2010 11:05:11 +0000 http://blog.laptopmag.com/?p=23176#comment-64735 im fed up with verizon.my phone locks i can not make calls or get into any features but yet when i sit down my butt will make it connect to the internet and i dont know it and get charged.Also i had them block the premium txt and yet for 3 months straight they charged me with 50 of them so all together for the past 3 months are bill was $500 over charged.We have called them numerous times they said we will take care of it.Nothing has been done yet and they still want the money. im fed up with verizon.my phone locks i can not make calls or get into any features but yet when i sit down my butt will make it connect to the internet and i dont know it and get charged.Also i had them block the premium txt and yet for 3 months straight they charged me with 50 of them so all together for the past 3 months are bill was $500 over charged.We have called them numerous times they said we will take care of it.Nothing has been done yet and they still want the money.

]]> By: godisgreat http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-26929 godisgreat Sat, 30 Jan 2010 16:55:47 +0000 http://blog.laptopmag.com/?p=23176#comment-26929 to all........ contact The federal trade commisions (FTC) or your state public Utilities board and file a complaint. to all……..

contact The federal trade commisions (FTC) or your state public Utilities board and file a complaint.

]]> By: K. T. Bradford http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-26918 K. T. Bradford Sat, 30 Jan 2010 12:15:20 +0000 http://blog.laptopmag.com/?p=23176#comment-26918 Patricia, my suggestion would be to escalate this to a higher management level. If you go to consumerist.com and search their site for "Executive customer service" and Verizon you should find some old posts with the numbers of executives at the company. Call down the list until you find a number that works and explain your situation. They are more likely to resolve it than the lowest level customer service reps. Patricia, my suggestion would be to escalate this to a higher management level. If you go to consumerist.com and search their site for “Executive customer service” and Verizon you should find some old posts with the numbers of executives at the company. Call down the list until you find a number that works and explain your situation. They are more likely to resolve it than the lowest level customer service reps.

]]> By: PaTRICIA http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-26915 PaTRICIA Sat, 30 Jan 2010 10:21:26 +0000 http://blog.laptopmag.com/?p=23176#comment-26915 I bought the new driod phone from Verizon with the whole data package etc. I decided I did not like the phone (too touchy sensitive) so I took it back to Verizon and cancelled the entire service. Did this at 12:00 PM. Three weeks later I got a bill for data usage -- $712.00... I did not use this feature and it if I did it should have been covered under the data package I was under. Was told charges were incurred at 3:45 a.m. for internet surfing for 70 full minutes... How outrageous.... I was certainly sleeping at that time. Verizon has rejected several of my requests to credit this amount to my account and continue to bill me. I have been told by two of Verizon reps on the phone that these charges should have been reversed but the "supervisor" has rejected the their request to reverse these charges, Any suggestions??? I bought the new driod phone from Verizon with the whole data package etc. I decided I did not like the phone (too touchy sensitive) so I took it back to Verizon and cancelled the entire service. Did this at 12:00 PM. Three weeks later I got a bill for data usage — $712.00… I did not use this feature and it if I did it should have been covered under the data package I was under. Was told charges were incurred at 3:45 a.m. for internet surfing for 70 full minutes… How outrageous…. I was certainly sleeping at that time. Verizon has rejected several of my requests to credit this amount to my account and continue to bill me. I have been told by two of Verizon reps on the phone that these charges should have been reversed but the “supervisor” has rejected the their request to reverse these charges, Any suggestions???

]]> By: Henri http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-25065 Henri Wed, 09 Dec 2009 15:32:29 +0000 http://blog.laptopmag.com/?p=23176#comment-25065 I have sprint and haven't had this happen to me. My phone came with a basic hard drive but in order to get extra space for data I have to pay for a data card. Once you buy the memory/data card then they can charge you for data space. One of my friends did this and was charged when he used the memory card. However, one of my friends but a basic data card not connected with sprint and it worked. Since it wasn't with Sprint he wasn't charged the data fees. I have sprint and haven’t had this happen to me. My phone came with a basic hard drive but in order to get extra space for data I have to pay for a data card. Once you buy the memory/data card then they can charge you for data space. One of my friends did this and was charged when he used the memory card. However, one of my friends but a basic data card not connected with sprint and it worked. Since it wasn’t with Sprint he wasn’t charged the data fees.

]]> By: gin http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-24937 gin Thu, 03 Dec 2009 05:46:37 +0000 http://blog.laptopmag.com/?p=23176#comment-24937 I too have problems w/ this Verizon broadband. When I signed up a couple of months ago, I told the woman I was going to be using my new laptop as my TV. She said as long as I didn't do gaming, which I do not, my 5 gigs would be fine. I called to find out where my bill was the other day, and they said I had $4oo in overages for two months. This was over an hour on the phone ..... she said I should go to the store ..... that was over an hour in the store ...... and now they tell me I have until the 7th to straighten this out and I need to call customer service again. ARRRGGGHHHH. Well my internet got cut off today and I had to pay $255.00 to get it back on. I have a cap of the almost two hundred dollar charges for the next month, and then I could be charged $1000 ..... yes one thousand. So I went to rent a movie and the guys there had never heard of such an overage. I can pay $160 to disconnect and get out of my contract. should I do this? I too have problems w/ this Verizon broadband. When I signed up a couple of months ago, I told the woman I was going to be using my new laptop as my TV. She said as long as I didn’t do gaming, which I do not, my 5 gigs would be fine. I called to find out where my bill was the other day, and they said I had $4oo in overages for two months. This was over an hour on the phone ….. she said I should go to the store ….. that was over an hour in the store …… and now they tell me I have until the 7th to straighten this out and I need to call customer service again. ARRRGGGHHHH. Well my internet got cut off today and I had to pay $255.00 to get it back on. I have a cap of the almost two hundred dollar charges for the next month, and then I could be charged $1000 ….. yes one thousand. So I went to rent a movie and the guys there had never heard of such an overage. I can pay $160 to disconnect and get out of my contract. should I do this?

]]> By: Renelda http://blog.laptopmag.com/verizon-responds-to-david-pogues-data-overcharging-accusations/comment-page-1#comment-24711 Renelda Thu, 19 Nov 2009 09:45:34 +0000 http://blog.laptopmag.com/?p=23176#comment-24711 I have lost over two years of my Golden Years fighting Verizon and had the Attorney General's Office involved and even alerted FCC. I want to make the "h e double hockey sticks" that I have gone through and not quite over yet public. I have contacted the media in Pittsburgh and don't even get a reply. I have spoken to hundreds of people who have had or are having problems with Verizon line and DSL services. I have documentation to prove everything that has happened and one of the worse is my billing and what they have done on the statements and I have told those I contacted that even God, Himself, if presented with my statements would not be able to understand them. Verizon owes me, BIG TIME!! They froze my telephone # when I transferred to Broadband and a few years ago when I attempted to transfer, and in order to keep my same phone #, I was told Verizon would have to come to my house and do something. Well, Verizon came into my basement and cut wires and for over a year and a half, every phone call that I made or came to me, was nearly completely cut off after the first minute or so. These are only a couple issues I have had with Verizon, adding all kinds of things to my bills that I never ordered. I have lost over two years of my Golden Years fighting Verizon and had the Attorney General’s Office involved and even alerted FCC. I want to make the “h e double hockey sticks” that I have gone through and not quite over yet public. I have contacted the media in Pittsburgh and don’t even get a reply. I have spoken to hundreds of people who have had or are having problems with Verizon line and DSL services. I have documentation to prove everything that has happened and one of the worse is my billing and what they have done on the statements and I have told those I contacted that even God, Himself, if presented with my statements would not be able to understand them. Verizon owes me, BIG TIME!! They froze my telephone # when I transferred to Broadband and a few years ago when I attempted to transfer, and in order to keep my same phone #, I was told Verizon would have to come to my house and do something. Well, Verizon came into my basement and cut wires and for over a year and a half, every phone call that I made or came to me, was nearly completely cut off after the first minute or so. These are only a couple issues I have had with Verizon, adding all kinds of things to my bills that I never ordered.

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