Comments on: Third-Party Tech Support Tested: How Does Geek Squad Compare to iYogi and Support.com? http://blog.laptopmag.com/third-party-tech-support News and views on today's hottest laptops, cell phones, and other mobile devices. Mon, 13 Feb 2012 22:19:32 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: John Anderson http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-170818 John Anderson Tue, 02 Aug 2011 02:17:04 +0000 http://blog.laptopmag.com/?p=30630#comment-170818 Computer support companies can be great, but many of them have their limitations. However, there’re some that offer comparable services with pocket-friendly prices as those mentioned above. One of such PC support companies I have been using since October 14, 2007 is http://www.adachicomputech.com Their technical support reps are simply great! The service offers onsite visitation, remote assistance, and over the phone support on a 24 hour basis. Computer support companies can be great, but many of them have their limitations. However, there’re some that offer comparable services with pocket-friendly prices as those mentioned above. One of such PC support companies I have been using since October 14, 2007 is http://www.adachicomputech.com Their technical support reps are simply great! The service offers onsite visitation, remote assistance, and over the phone support on a 24 hour basis.

]]> By: George is fake http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-157049 George is fake Thu, 19 May 2011 20:45:45 +0000 http://blog.laptopmag.com/?p=30630#comment-157049 So what was the problem (refer to quote by Mr. Lazarro) RE: George Lazarro Says: April 8th, 2010 at 2:46 pm I have had several computers put into the geek squad and they have done a fantastic job with all of them very proffesional and very helpful! my brother had taken his dell to a “mom and pop” store and they try to charge him for a new harddrive, and a operating system install almost 300 dollars in repairs. i told him to use the geek squad and they found the real prob which was neither the harddrive or the OS the mom and pop stores are crooks looking out for there own pockets!!! So what was the problem (refer to quote by Mr. Lazarro)

RE: George Lazarro Says:
April 8th, 2010 at 2:46 pm

I have had several computers put into the geek squad and they have done a fantastic job with all of them very proffesional and very helpful! my brother had taken his dell to a “mom and pop” store and they try to charge him for a new harddrive, and a operating system install almost 300 dollars in repairs. i told him to use the geek squad and they found the real prob which was neither the harddrive or the OS the mom and pop stores are crooks looking out for there own pockets!!!

]]> By: Misty's Friend http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-112667 Misty's Friend Fri, 28 Jan 2011 05:54:18 +0000 http://blog.laptopmag.com/?p=30630#comment-112667 Geek squad is an insult to geeks. A friend of mine bought a pc at Best Buy in Nov. 2009. She had some major problems right away & was told to call the squad. That's when she found out just how messed up a pc can get from bad advice. Among other things, the idiot she talked to installed multiple anti-virus softwares & totally messed up her computer. It took a total of 4 visits to the store before she got the friggin' thing working. Her experience was enough to turn me off Best Buy for life! Geek squad is an insult to geeks. A friend of mine bought a pc at Best Buy in Nov. 2009. She had some major problems right away & was told to call the squad. That’s when she found out just how messed up a pc can get from bad advice. Among other things, the idiot she talked to installed multiple anti-virus softwares & totally messed up her computer.

It took a total of 4 visits to the store before she got the friggin’ thing working. Her experience was enough to turn me off Best Buy for life!

]]> By: Sean http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-99357 Sean Tue, 04 Jan 2011 12:48:43 +0000 http://blog.laptopmag.com/?p=30630#comment-99357 Why did Support.com get two B grades compared to Geek Squads's two A's? Support.com solved the same problems with the same solution in less overall time. Seems bias in my opinion. Why did Support.com get two B grades compared to Geek Squads’s two A’s? Support.com solved the same problems with the same solution in less overall time. Seems bias in my opinion.

]]> By: Tim http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-50110 Tim Sat, 21 Aug 2010 19:34:55 +0000 http://blog.laptopmag.com/?p=30630#comment-50110 everyone has their own version of a bad experience.....i have to say i had the reverse of george's experience....i brought in my pc to geeksquad and they held on to it for 6 days and still didnt remove the virus that i asked them to remove, they charged me $214....i had no intention of bringing it back there so i just did a search on google and found this place http://www.boxaid.com and they fixed it over the internet.....i didnt even know that was possible.....you just have find someone you can trust. everyone has their own version of a bad experience…..i have to say i had the reverse of george’s experience….i brought in my pc to geeksquad and they held on to it for 6 days and still didnt remove the virus that i asked them to remove, they charged me $214….i had no intention of bringing it back there so i just did a search on google and found this place http://www.boxaid.com and they fixed it over the internet…..i didnt even know that was possible…..you just have find someone you can trust.

]]> By: George Lazarro http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-32373 George Lazarro Thu, 08 Apr 2010 13:46:56 +0000 http://blog.laptopmag.com/?p=30630#comment-32373 I have had several computers put into the geek squad and they have done a fantastic job with all of them very proffesional and very helpful! my brother had taken his dell to a "mom and pop" store and they try to charge him for a new harddrive, and a operating system install almost 300 dollars in repairs. i told him to use the geek squad and they found the real prob which was neither the harddrive or the OS the mom and pop stores are crooks looking out for there own pockets!!! I have had several computers put into the geek squad and they have done a fantastic job with all of them very proffesional and very helpful! my brother had taken his dell to a “mom and pop” store and they try to charge him for a new harddrive, and a operating system install almost 300 dollars in repairs. i told him to use the geek squad and they found the real prob which was neither the harddrive or the OS the mom and pop stores are crooks looking out for there own pockets!!!

]]> By: Eini Drara http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-28989 Eini Drara Mon, 08 Mar 2010 21:33:22 +0000 http://blog.laptopmag.com/?p=30630#comment-28989 Sounds like this review has been sponsored by the Geek Squad. Sounds like this review has been sponsored by the Geek Squad.

]]> By: Thomas Frkovich http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-28568 Thomas Frkovich Tue, 02 Mar 2010 01:02:16 +0000 http://blog.laptopmag.com/?p=30630#comment-28568 I get plenty of business compared to any of these guys. Seems like Mom and Pop shops are a preference for many and I don't see that in this article. I hear complaints left and right about companies such as Geek Squad that lead clients my way. I am not complaining but hey that's more business for me. Decisions on price negotiation are done right on the spot so if there's a costly repair and a client only has so much money I can work with their budget knowing what my profit would be and about 90% of the time I'm happy with profit from services over profit over sales on hardware. Something that Geek Squad agents cannot do as they have fixed prices on just services and a lack of resources to get the replacement part or pricing or eta immediately. So for all the people who done business with geek squad: did you notice that one thing led to another? Your motherboard failed but current boards on the market required memory that you had that was not compatible resulting in multiple purchases of both memory and board? Also elders seem to be more comfortable with a self employed individual period. Nothing like dealing directly with the owner of a business who takes pride in their reputation. Do you think a geek squad agent would ever be a company man? They'll only be dedicated should the agent be some peeping tom (LOL). They should include smaller outfits, compare from there, and re-write this article. I'm sure the results will be surprising. I get plenty of business compared to any of these guys. Seems like Mom and Pop shops are a preference for many and I don’t see that in this article. I hear complaints left and right about companies such as Geek Squad that lead clients my way. I am not complaining but hey that’s more business for me. Decisions on price negotiation are done right on the spot so if there’s a costly repair and a client only has so much money I can work with their budget knowing what my profit would be and about 90% of the time I’m happy with profit from services over profit over sales on hardware. Something that Geek Squad agents cannot do as they have fixed prices on just services and a lack of resources to get the replacement part or pricing or eta immediately. So for all the people who done business with geek squad: did you notice that one thing led to another? Your motherboard failed but current boards on the market required memory that you had that was not compatible resulting in multiple purchases of both memory and board? Also elders seem to be more comfortable with a self employed individual period. Nothing like dealing directly with the owner of a business who takes pride in their reputation. Do you think a geek squad agent would ever be a company man? They’ll only be dedicated should the agent be some peeping tom (LOL). They should include smaller outfits, compare from there, and re-write this article. I’m sure the results will be surprising.

]]> By: Amanda http://blog.laptopmag.com/third-party-tech-support/comment-page-1#comment-28518 Amanda Sun, 28 Feb 2010 23:35:29 +0000 http://blog.laptopmag.com/?p=30630#comment-28518 I use www.supportnerds.com, they have always been good and fast, they are affordable and 100% American which I like. I use http://www.supportnerds.com, they have always been good and fast, they are affordable and 100% American which I like.

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