Third-party tech support is an excellent tool for those leery about independently tinkering with their notebooks. The type of service that you should purchase, however, varies based on your needs. If you frequently find yourself in need of assistance, iYogi’s $139 annual subscription will pay for itself in just a few calls (if you’re willing to deal with potential communications problems and have some time to kill). Those not willing to deal with those headaches may prefer Support.com’s more expensive unlimited service plan ($199 annually).
Geek Squad and Support.com will probably be more to your liking if you rarely need tech support, as they offer low-cost one-time fixes. Support.com was faster than Geek Squad overall, but the edge goes to Best Buy’s service because they were willing to fix our specific problems on the house.
Third Party Tech Support Services Tested