Third-Party Tech Support Tested: How Does Geek Squad Compare to iYogi and Support.com?

February 28th, 2010 by Jeffrey L. Wilson  

Overall Verdict

Final Grades
Geek Squad A
iYogi C
Support.com
 B+

Third-party tech support is an excellent tool for those leery about independently tinkering with their notebooks. The type of service that you should purchase, however, varies based on your needs. If you frequently find yourself in need of assistance, iYogi’s $139 annual subscription will pay for itself in just a few calls (if you’re willing to deal with potential communications problems and have some time to kill). Those not willing to deal with those headaches may prefer Support.com’s more expensive unlimited service plan ($199 annually).

Geek Squad and Support.com will probably be more to your liking if you rarely need tech support, as they offer low-cost one-time fixes. Support.com was faster than Geek Squad overall, but the edge goes to Best Buy’s service because they were willing to fix our specific problems on the house.

Third Party Tech Support Services Tested


Comments (9 Responses) 

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9 Responses to “Third-Party Tech Support Tested: How Does Geek Squad Compare to iYogi and Support.com?”

  1. Amanda Says:
    February 28th, 2010 at 11:35 pm

    I use http://www.supportnerds.com, they have always been good and fast, they are affordable and 100% American which I like.

  2. Thomas Frkovich Says:
    March 2nd, 2010 at 1:02 am

    I get plenty of business compared to any of these guys. Seems like Mom and Pop shops are a preference for many and I don’t see that in this article. I hear complaints left and right about companies such as Geek Squad that lead clients my way. I am not complaining but hey that’s more business for me. Decisions on price negotiation are done right on the spot so if there’s a costly repair and a client only has so much money I can work with their budget knowing what my profit would be and about 90% of the time I’m happy with profit from services over profit over sales on hardware. Something that Geek Squad agents cannot do as they have fixed prices on just services and a lack of resources to get the replacement part or pricing or eta immediately. So for all the people who done business with geek squad: did you notice that one thing led to another? Your motherboard failed but current boards on the market required memory that you had that was not compatible resulting in multiple purchases of both memory and board? Also elders seem to be more comfortable with a self employed individual period. Nothing like dealing directly with the owner of a business who takes pride in their reputation. Do you think a geek squad agent would ever be a company man? They’ll only be dedicated should the agent be some peeping tom (LOL). They should include smaller outfits, compare from there, and re-write this article. I’m sure the results will be surprising.

  3. Eini Drara Says:
    March 8th, 2010 at 9:33 pm

    Sounds like this review has been sponsored by the Geek Squad.

  4. George Lazarro Says:
    April 8th, 2010 at 2:46 pm

    I have had several computers put into the geek squad and they have done a fantastic job with all of them very proffesional and very helpful! my brother had taken his dell to a “mom and pop” store and they try to charge him for a new harddrive, and a operating system install almost 300 dollars in repairs. i told him to use the geek squad and they found the real prob which was neither the harddrive or the OS the mom and pop stores are crooks looking out for there own pockets!!!

  5. Tim Says:
    August 21st, 2010 at 7:34 pm

    everyone has their own version of a bad experience…..i have to say i had the reverse of george’s experience….i brought in my pc to geeksquad and they held on to it for 6 days and still didnt remove the virus that i asked them to remove, they charged me $214….i had no intention of bringing it back there so i just did a search on google and found this place http://www.boxaid.com and they fixed it over the internet…..i didnt even know that was possible…..you just have find someone you can trust.

  6. Sean Says:
    January 4th, 2011 at 11:48 am

    Why did Support.com get two B grades compared to Geek Squads’s two A’s? Support.com solved the same problems with the same solution in less overall time. Seems bias in my opinion.

  7. Misty's Friend Says:
    January 28th, 2011 at 4:54 am

    Geek squad is an insult to geeks. A friend of mine bought a pc at Best Buy in Nov. 2009. She had some major problems right away & was told to call the squad. That’s when she found out just how messed up a pc can get from bad advice. Among other things, the idiot she talked to installed multiple anti-virus softwares & totally messed up her computer.

    It took a total of 4 visits to the store before she got the friggin’ thing working. Her experience was enough to turn me off Best Buy for life!

  8. George is fake Says:
    May 19th, 2011 at 4:45 pm

    So what was the problem (refer to quote by Mr. Lazarro)

    RE: George Lazarro Says:
    April 8th, 2010 at 2:46 pm

    I have had several computers put into the geek squad and they have done a fantastic job with all of them very proffesional and very helpful! my brother had taken his dell to a “mom and pop” store and they try to charge him for a new harddrive, and a operating system install almost 300 dollars in repairs. i told him to use the geek squad and they found the real prob which was neither the harddrive or the OS the mom and pop stores are crooks looking out for there own pockets!!!

  9. John Anderson Says:
    August 1st, 2011 at 10:17 pm

    Computer support companies can be great, but many of them have their limitations. However, there’re some that offer comparable services with pocket-friendly prices as those mentioned above. One of such PC support companies I have been using since October 14, 2007 is http://www.adachicomputech.com Their technical support reps are simply great! The service offers onsite visitation, remote assistance, and over the phone support on a 24 hour basis.

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