Overall Report Card
In an upset, Sony tops this year’s Tech Support Showdown, unseating historic champion Apple. As the only company here with a solid A, Sony proves it cares about customer service. Putting Sony over the top this year were speedy and accurate answers via Facebook and Twitter, in addition to a helpful live chat feature. Add in friendly phone support and you have the best tech support available from a laptop-maker.
Samsung held steady this year at A-, continuing to offer excellent assistance via Web, social media and phone. Apple dropped down a partial grade to an A-. Don’t get us wrong, Apple still offers helpful and polite tech support, but is lacking some features that other brands offer, including live chat support and help via Facebook or Twitter.