Specs matter. Design matters. And the comfort of that keyboard matters. But all too often notebook shoppers overlook a very important aspect of picking the right laptop: the support you receive after you’ve handed over your cash.
Our Tech Support Showdown is designed to separate the companies that provide the best help from the ones that will make you wish you went with another brand. And this year’s results were a bit of a surprise.
For instance, during our evaluation of these nine brands, one company’s phone support proved to be little more than an engine for the representatives to try and sell warranties. Another brand changed its warranty policy to be less than a previously standard one.
To evaluate each company we went undercover on the phone and online to see which notebook-makers shined. We were particularly impressed with how some vendors are now being more proactive about researching user issues and especially how they’re leveraging Facebook and Twitter for customer support.
Read on to find out which brands stand above the rest.