wireless

In today’s New York Times, Dan Hesse, CEO of Sprint, stated in regard to Sprint’s customer service problems, “The issues haven’t changed.” This statement came on the heels of the news that the carrier lost 1.09 million customers in the first quarter of 2008. Additionally, Bloomberg is reporting the Sprint may sell off some of its assets to make up for its $505 million net loss. However, it’s worth noting that Sprint also invested $236 million in WiMAX in the first quarter.

By comparison, T-Mobile announced last week that, according to a study by J.D. Power and Associates, it ranks highest in wireless retail customer satisfaction in the U.S. With rumors swirling that T-Mobile’s parent company, Deutsche Telekom, is interested in buying Sprint, the marriage would most likely improve Sprint’s customer service.

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