Comments on: Sprint CEO Admits Sucky Customer Service. Do you agree?

By: Ex Customer

Ex Customer — Sun, 31 May 2009 21:06:57 +0000

I was with Sprint for 10 years and my contracts (2 phones, 2 lines) was up and was going to ‘re-up’ when the customer rep told me and I quote: since you’re with Sprint now …no deals for existing customers’ . I mentioned I had spent over thousands in 10 years never late or any other issues. ‘Too bad ..no deals for existing customers’ I’m now with T-Mobile and they seem to be doing o.k. with service and customer satisfaction.

I felt they didn’t care about me anymore as a customer, so I didn’t care to stick to them any longer.

Enjoy your ex-customers Sprint …. never and I mean never again will I spend a dime with you idiots!

By: Shane Brannon

Shane Brannon — Thu, 11 Sep 2008 16:39:22 +0000

I have only been with Sprint for six months now and I have to say that pretty much everyone I have spoken to within their company is very unhelpful. I recently had a problem with my blackberry curve and getting a proper charge. After I exhausted every troubleshooting item, I finally took it to the local repair facility. Turns out that the pin in the housing of the charger receptacle was popped out of the groove and needed to be repaired. The guys are the repair facility said that that problem fell under the “physical damage” classification. This meant that I have to pay an additional $50.00 to have them fix it. This definition of my particular problem was change from “defect” to “physical damage” on Aug 8, 2008. How they deem a clear defect in the product to be a physical damage caused by me is beyond me. I was also told at the facility that it would take three weeks before I would recieve my phone and they will not give out loaner phones. I refused the repair and called customer service which was a complete waste of time. The agent didnt really seem to even listen to what I was saying, horrible customer service. I am terminating my service today and going to AT&T. The way that Sprint has handled me as a customer is very unsatisfactory to me and for the money I spend on a cell phone bill a month, demands better service.

By: Scott Wilson

Scott Wilson — Wed, 23 Jul 2008 11:08:53 +0000

I requested to add a 3rd phone for infrequent use. After promises to the contrary I found this phone was costing me $80 per month (new plan/new contract). In addition, over a period of several months, more services were added to the line costing me $15 or so more per month. Many Many calls, hang ups, waiting, inadequate service reps, they refused to reverse the charges fraudulently added to my account.

After several years with Sprint, I told them I had to cancel, because they could not promise no unauthorizes changes to my account in the future. Then I found out they were trying to get me to pay an early termination fee on the phone they overcharged me for by upwards of $1000 in about a year service. They had promised this would not change my contract when ordering the phone.

I spent many calls over 3 months in early 2008 to reolve this with Customer Retntion. They promised on 2 ocassions to zero my account and let me go, each call took over an hour to make. Yet, there apparently was no note in the system when the bills started coming and I attempted to escalate to management. I was hung up on and ignored. Then they sent the bill to collections. I cannot in good conscious pay them more money when the reason I had to leave them was because of blithe disregard for law and ethical behavior in the mgmt of my account.

By: Amused ex-customer

Amused ex-customer — Fri, 30 May 2008 06:49:43 +0000

I left Sprint years ago, after many months of being unable to pay my bill on their web site because “some system somewhere” had a mismatched billing address (that system did not live at my bank; both of theirs had it right), and having to call Sprint up to pay them (this being theoretically faster than the whole paper bill / stamp / envelope / USPS thing) — and having them tell me I had to pay $5 to use a live person — to pay my bill.

That, my friends, is priceless. Who dreams up that kind of nonsense? Sprint, evidently.

By: matt

matt — Wed, 14 May 2008 16:10:29 +0000

after dealing w/ Sprint for the past 8 yrs finally gave up and ported to Verizon last week.
haven’t look back since!

By: Corey

Corey — Wed, 14 May 2008 01:08:24 +0000

In defense of the rep that initially ordered you the phone…you cannot switch someone to the BlackBerry coding of any plan until the BlackBerry device is attached on the account (this goes for all data plans, including Simply Everything). If the online activation system had let you switch your device to the BlackBerry without a plan change your BlackBerry would not register through BlackBerry’s servers and the device would never have fully activated. This is a thorn in Sprint’s side that plagues pretty much all activations that go from 1RX to EV-DO and other varying technologies.

As you said the reps were both knowledgable and polite, that’s nearly impossible to get reps in a row like that with Sprint. Consider yourself lucky if the whole ordeal between ordering the phone and activating it only took two hours as it could have taken multiple frustrating calls and countless hours otherwise.

By: Jason Rakowski

Jason Rakowski — Tue, 13 May 2008 20:29:00 +0000

Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .

Jason Rakowski