Comments on: SpoonFed: Why Verizon is Losing the Smart Phone War http://blog.laptopmag.com/spoonfed-why-verizon-wireless-is-losing-the-smartphone-war News and views on today's hottest laptops, cell phones, and other mobile devices. Mon, 13 Feb 2012 16:43:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: robert http://blog.laptopmag.com/spoonfed-why-verizon-wireless-is-losing-the-smartphone-war/comment-page-1#comment-51535 robert Sun, 29 Aug 2010 23:21:18 +0000 http://blog.laptopmag.com/?p=16969#comment-51535 I have to wonder what entity of Verizon studies the market to devise strategies to minimize customer churn? Churn is inevitable, and as the "other guys" (AT&T, Sprint) catch up with services the Verizon edge will (and IS) wearing away. Verizon prices keep going up, while the other wireless companies have current lower prices on a ket feature....Data packages! Si as I research the options with AT&T smartphones, it isn't IF I'll switch from Verizon, it is WHEN I'll switch.... I have to wonder what entity of Verizon studies the market to devise strategies to minimize customer churn? Churn is inevitable, and as the “other guys” (AT&T, Sprint) catch up with services the Verizon edge will (and IS) wearing away. Verizon prices keep going up, while the other wireless companies have current lower prices on a ket feature….Data packages! Si as I research the options with AT&T smartphones, it isn’t IF I’ll switch from Verizon, it is WHEN I’ll switch….

]]> By: VerizIdiots http://blog.laptopmag.com/spoonfed-why-verizon-wireless-is-losing-the-smartphone-war/comment-page-1#comment-21469 VerizIdiots Fri, 10 Jul 2009 13:41:51 +0000 http://blog.laptopmag.com/?p=16969#comment-21469 verizon's business plan... 1. Worst Device Selection 2. Worst Customer Service 3. Worst Management (I worked for them so I know) 4. Worst Inovations 5. Best network. maybe they figured their great network would make up for how much they lack in every other dept. Oh yeah, another great company that off-shores EVERYTHING verizon’s business plan…
1. Worst Device Selection
2. Worst Customer Service
3. Worst Management (I worked for them so I know)
4. Worst Inovations
5. Best network.

maybe they figured their great network would make up for how much they lack in every other dept.
Oh yeah, another great company that off-shores EVERYTHING

]]> By: Lalita http://blog.laptopmag.com/spoonfed-why-verizon-wireless-is-losing-the-smartphone-war/comment-page-1#comment-21069 Lalita Thu, 18 Jun 2009 21:38:00 +0000 http://blog.laptopmag.com/?p=16969#comment-21069 I'm with Fanfoot. Verizon provides a solid network, but one has to be willing to watch (sometimes for months or years) while friends and associates from other networks get the best and brightest phones. I looked into the Pre and found myself flabbergasted by what I learned about their pricing plan differences. To get a Blackberry Curve on Sprint with 900 anytime minutes, unlimited messaging and data would cost me $89.99. The same phone on the Sprint network (900 min, 5000 messages and unlimited data) would cost me $124.99. Just to be clear, I called customer service for both companies to make sure I wasn't dreaming. I wasn't. The price difference was even more extreme when I looked at two Blackberries on a comparable shared plan. The Sprint rep said they were working extra shifts to accommodate all of the Verizon customers who are leaving (many, breaking their contracts, realizing they would pay off the early term fee and the price of the new phone in a few months in many cases). Verizon has to get over itself. Unless their economists have gotten news of a recession-break that none of us were made privy to! I’m with Fanfoot. Verizon provides a solid network, but one has to be willing to watch (sometimes for months or years) while friends and associates from other networks get the best and brightest phones.

I looked into the Pre and found myself flabbergasted by what I learned about their pricing plan differences. To get a Blackberry Curve on Sprint with 900 anytime minutes, unlimited messaging and data would cost me $89.99. The same phone on the Sprint network (900 min, 5000 messages and unlimited data) would cost me $124.99.

Just to be clear, I called customer service for both companies to make sure I wasn’t dreaming. I wasn’t. The price difference was even more extreme when I looked at two Blackberries on a comparable shared plan. The Sprint rep said they were working extra shifts to accommodate all of the Verizon customers who are leaving (many, breaking their contracts, realizing they would pay off the early term fee and the price of the new phone in a few months in many cases).

Verizon has to get over itself. Unless their economists have gotten news of a recession-break that none of us were made privy to!

]]> By: Fanfoot http://blog.laptopmag.com/spoonfed-why-verizon-wireless-is-losing-the-smartphone-war/comment-page-1#comment-21026 Fanfoot Wed, 17 Jun 2009 01:26:14 +0000 http://blog.laptopmag.com/?p=16969#comment-21026 Verizon has always been this way, not offering the latest cool phones, and when it did often disabling their best features, dragging its feet on updating the firmware. A phone with Bluetooth will work with your car's head unit when its on one carrier, but not work on the Verizon version. Tethering works on one phone, doesn't on the Verizon version. The Verizon versions tend to be a couple of generations back. The last Verizon phone I had was a Windows Mobile device that was so awful, I can't believe they shipped it. Sure the network is good, especially here in the San Francisco area, but seriously--this phone couldn't stay powered on overnight! Constant crashes. Usability problems. Etc etc. Sorry, but not thanks. We've all seen the iPhone. I'm using a Nokia device on AT&T at the moment, because of work, and its "fine", and to be honest the AT&T network isn't that bad as far as I'm concerned. Sure coverage is spotty in some areas, but Verizon wasn't perfect either. As soon as I have a chance I'll be switching to an iPhone. And I won't be going near Verizon unless they can offer me a phone I want, at a reasonable price (oh yeah, they charge more too). Verizon has always been this way, not offering the latest cool phones, and when it did often disabling their best features, dragging its feet on updating the firmware. A phone with Bluetooth will work with your car’s head unit when its on one carrier, but not work on the Verizon version. Tethering works on one phone, doesn’t on the Verizon version. The Verizon versions tend to be a couple of generations back.

The last Verizon phone I had was a Windows Mobile device that was so awful, I can’t believe they shipped it. Sure the network is good, especially here in the San Francisco area, but seriously–this phone couldn’t stay powered on overnight! Constant crashes. Usability problems. Etc etc. Sorry, but not thanks.

We’ve all seen the iPhone. I’m using a Nokia device on AT&T at the moment, because of work, and its “fine”, and to be honest the AT&T network isn’t that bad as far as I’m concerned. Sure coverage is spotty in some areas, but Verizon wasn’t perfect either. As soon as I have a chance I’ll be switching to an iPhone. And I won’t be going near Verizon unless they can offer me a phone I want, at a reasonable price (oh yeah, they charge more too).

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