RIM CEO: Storm Just First Touch Product, Our Push Technology Crushes the Competition - LAPTOP Magazine: The Pulse of Mobile Technology

RIM CEO: Storm Just First Touch Product, Our Push Technology Crushes the Competition

laziridisThe best way to describe RIM’s year so far? Very good, but a bit rocky. One the one hand, the company has much to reason to celebrate. It recently shipped the fifty-millionth BlackBerry, and sales hit a record of 7.8 million devices in the fourth quarter, beating estimates. RIM’s market share also continues to climb, jumping from 10.9 percent to 19.5 percent in the fourth quarter worldwide, according to Gartner (Apple is at 10.7 percent). And devices like the BlackBerry Bold and Curve 8900 have been very well received. On the other hand, the much-hyped BlackBerry Storm has been criticized by many—including us. And at least at this early stage, the reaction to BlackBerry App World has been lukewarm compared with the iPhone’s App Store, both in terms of the sheer number of apps and how easy it is to purchase premium content. With an even better iPhone and the Palm Pre on the horizon, can RIM keep its momentum? We sat down with RIM co-CEO Mike Lazaridis to discuss these subjects and more. Among the highlights:

  • Despite claims that the Storm was rushed to market, Lazaridis says the Storm was thoroughly tested. At the same time, he stressed that this was RIM’s first touch product. (There have been reports that a Storm sequel will feature a new touchscreen interface and Wi-Fi, but Lazaridis wouldn’t comment on future devices.)
  • BlackBerry’s push technology is far superior to its competitors (ahem, iPhone), and its software is tailor-made for true multitasking without sacrificing battery life.
  • RIM is working to improve its browser so it can deliver the full Web experience on more devices.
  • BlackBerry App World is working to offer carrier billing, as opposed to just PayPal, but there’s no ETA.

RIM recently announced that the company had shipped its 50-millionth device since 1999. Meanwhile, Apple has shipped 30 million iPhone and iPod touch devices in two years. Are you concerned that it has taken you this long to reach that milestone? The fact is that nearly half of our devices were shipped in the last year! We continue to grow and the number of devices we’re selling is increasing. At the same time, the number of phones doesn’t matter right now, because we’re still at the beginning of the transition from feature phones to smart phones. We’re kind of riding a wave that’s well below the surface. Why do you think you’ve been able to surpass analysts’ expectations? What have been some of the key ingredients for RIM maintaining its growth? When the economy is challenged, people flee to trusted brands. BlackBerry is certainly a trustworthy brand. That’s the key in this market. The Storm is the biggest departure yet for RIM in terms of traditional design, and depending on who you talk to, some people love it and others hate it. What has been your take on consumers’ mixed reaction to that device? I think what the story between all these devices continues to be that there’s no one-size-fits-all BlackBerry and that offering choice is good. I think that it’s a very healthy reaction if there’s a tension between which products customers like more. If you just put everything in one device it becomes big or expensive or complicated. And so you really need to optimize what you’ve identified as the segments you’d really want to go after, whether it’s the Bold, the Storm, the Pearl or Curve. Co-CEO Jim Balsillie was criticized when he said that there was a “new reality” to making smart phones when it came to scrambling to get the Storm to market. Many interpreted his comments as an excuse for RIM for releasing a buggy or unfinished product. Do you disagree with that interpretation? I think there’s some truth to the fact that these devices are becoming much more complicated, and of course we do a lot of testing every time before releasing these devices. And I think that it’s unfair. That’s our first touch product, and you know nobody gets it perfect out the door. You know other companies were having problems with their first releases. How has RIM responded to user complaints since the Storm’s launch? We didn’t stop and we’ve never stopped. We just keep making our products better and better and better. We’ve got really passionate engineers here, and developers, and you know they want to win. They want to make the best products. They really want to make their customers happy with them. They want them to be delighted. Were you stung a bit when you read some of the negative reviews? Quite frankly we are very open with our design teams. I hold vision meetings here where I go through reviews. I want to get everyone centered on the current reality out there. And we don’t hold anything back, we really don’t. In fact, we love to put more bad reviews on the screen than good reviews just to make the point. Because I want people to make the products better and this is all part of our continuous improvement program here. Apple is making a lot of noise around push notifications for its iPhone 3.0 software. How does what they’ve shown off compare to the BlackBerry experience? I think for years I’ve kind of been shouting in the wilderness. You can’t do push in a sloppy way. It has to be optimized for wireless, and that takes a great deal of investment and a great deal of evolution. You know that’s one of our core strengths, and you know there’s a lot of value in the BlackBerry push technology that we’ve got running. It works across any device, anywhere in the world, any technology and between devices. Now that’s quite an accomplishment. That was deliberately engineered and innovated over the last fifteen years. What about multitasking? Does it take too much of a toll on battery life as Apple claims? If you don’t do it right. If you don’t make the right trade-offs, you have what we call a catastrophic effect on battery life. Unlike voice, data usage is growing exponentially. There just never seems to be enough bandwidth for Internet-based applications. So all the optimizations and conservation techniques we have developed for the BlackBerry system over the years are now paying huge dividends to our subscribers and carrier partners. The fact is that the BlackBerry was designed to multitask from day one. I think our operating system has constantly been underestimated. So how is your architecture better? We offer a full push, multitasking operating system, where all the applications that actually have a wireless push registration with the OS are continuously updated. And when a push certification comes in, that push certification is authenticated and given to the app. That’s a big deal, and we’ve had that for a decade. We not only do multitasking but we do full-push-based-in-the-background wireless multitasking. Whether it’s a social networking app, a music app that’s getting updates, or a Ticketmaster app that’s sitting in the background, it’s not even on and yet you know you’ll see the little star come on that’s saying there’s viewer information. They’re not wasting battery or network time trying to figure out that there’s something for them. That is a significantly more efficient way of doing wireless push technology than fast polls, which is what most other technologies use. How do you think RIM stacks up to the competition when it comes to your Web browser? I look at it this way. I say that our browser technology was developed with very different requirements. By writing our browser in Java, that provides our CIOs and wireless managers the assurances they need, to allow the browser to access internal information at the same time it accesses external information. So the overriding design criteria for our browser has been to not compromise on that experience in the enterprise phase. That being said, we have come a long way in offering a full Web browsing experience, now that we have larger, high-resolution screens, faster processors and faster download speeds. We’ve always been very careful and very sensitive to network bandwidth, battery life, screen size, screen real estate, and how we display Web content. There’s no reason why our technology can’t keep getting better and better. What kind of response have you received thus far from users of BlackBerry App World? It’s been wildly positive. Yesterday I was having dinner with my parents and my dad downloaded a golf game right there at the dinner table! When it has that kind of an impact to that generation, you know that it’s a success in anyone’s book. Why did you make the decision to make $2.99 the starting price for premium apps as opposed to 99 cents? Well, we have a lot of respect for our developer partners and their skills and their talents, and so we’ve worked very closely with them,  the carriers, and others. We came to the conclusion that we really needed to give more power to them. We needed to give them much more flexibility and freedom as to how they price their applications, and they just didn’t feel they were making money at anything less than that. Today you need to sign up for a PayPal account in order to purchase premium applications, which must be done on the PC. Are you looking to make it possible to sign up for PayPal directly from your BlackBerry? And what about engaging the carriers for direct billing? The easiest answer and the correct answer right now would be all of the above. That being said, we’re putting most of our attention to working with our carrier partners. What do you think about Acer, Dell, and other PC giants making a serious smart phone push this year or next? And do you see that trend as a threat because these companies will be a one-stop shop for PCs and smart phones? Well, I can tell you if you’re getting into this for the first time, it’s a fairly expensive undertaking, and it’s a very, very ambitious undertaking. They’re going to have a lot of challenges getting into the market. We’ve got well over a decade of experience in this space. You have to sit down and ask yourself what strengths a new player is bringing to the table. There’s lots of Windows mobile devices in the market already.

AUTHOR BIO
Mark Spoonauer
Mark Spoonauer
Responsible for the editorial vision for Laptopmag.com, Mark Spoonauer has been Editor in Chief of LAPTOP since 2003 and has covered technology for nearly 15 years. Mark speaks at key tech industry events and makes regular media appearances on CNBC, Fox and CNN. Mark was previously reviews editor at Mobile Computing, and his work has appeared in Wired, Popular Science and Inc.
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  1. TSG Says:

    I think this CEO is a bit dilusional and is watching what he says for legal reasons. The Storm is NOT a popular phone among the masses that purchased it. I’m currently on my 3rd one in 2 months….is that a good thing?

    He needs to take a look at Crackberry.com, Blackberryforums.com and talk to REAL people and not the old farts that don’t know how to use technology.

    It’s fairly easy to impress small minded people.

    -S

  2. Vpass Says:

    I agree with a lot of the things he said. I’m a proud storm owner and I’m very happy with my phone. I do come from crackberry.com and I think this:

    Its a multimedia phone…but its still a business phone. The iphone is a fad. And when it first came out it was a terrible phone. This phone has its quirks but upgrade to a stable leaked os and bam! You have a great phone with multitasking, great push technology picture messaging, copy/paste and a lot more. Apple had to release a few updates to matchup to this “bad” phone…and rim has done everything they could to please the people. I’m a proud storm owner and my phone is awesome.

    Freemem: 50mb
    3rd party apps: 20 diff ones plus custom theme and normal bb apps.
    Os 113. Rocking it.

  3. Vpass Says:

    Oh and btw I posted this from my storm.

  4. matrix2004 Says:

    The Storm is GREAT phone and i love it. Great stable,fast OS. Click/touch screen works flawlessly. There is room for improvement but still a great device. The people complaining on Crackberry are just a very, very small percentage of all Storm users. Most people have no problems or complaints. Those few that do have defective Storms vent on Crackberry and of course complaints get alot of attention.

  5. Pete Says:

    I have several storm devices in my BES enviroment, mine included, and we all love them. Others I know that have them love them too. Ya it was buggy, and ya .75 OS is slow, but they’re working on it. .122 makes it a different phone all together. And crackberry.com and other sites, those of which i’m on daily, only represent a small portion of the Storm user base. Most people out there, prob north of 80%, are fine with the device as is out of the box. They have sold tons and claim single digit return precentages. I would call that a successful, popular device. Don’t always be so convinced by the loud voices of the few when the majority keeps quiet.

  6. Ray S. Says:

    I think that Blackberry is superior to all phones in some ways, and out of touch with reality in many others. Their IT security policies are first rate and well matured compared to some most other phones. Their physical keyboards are mostly first rate (hate the SureType ones though) and they are widely accepted as the standard when it comes to business practices. However, Blackberry also needs to understand they are under heavy attack from Apple and others. They need to consistently innovate more and more before they lose their foothold in the corporate world. There is plenty of space for many companies to co-exist. Their executive team seems to have their head in their butt however.

  7. Jeff Yedinak Says:

    I cannot understand some of the responses I am seeing here. The Apple iPhone is purely superior in its quality, intuitiveness, feel, and the superiority of its software and the rich applications written for it.

  8. AnkurJ Says:

    I agree with JeffY – the iPhone user experience is just fun. Why can’t our products be fun to use, for work or play?

  9. DP Says:

    isn’t it funny that he doesn’t really say ANYTHING about how “wildly positive” the response to the App World has been? besides the fact that his dad downloaded a golf game while at dinner …WHOOPTY-FREAKIN-DOO! …so basically all he’s saying is that it actually works? that’s AWESOME! …i’m gonna ditch my iPhone and run out and get a Storm RIGHT NOW!!!

  10. Aditya Says:

    Plain and simple….. The Blackberry is good but the Storm sucks bigtime. I have bought 2 and sold both of them. They just plain suck. What a waste of money. Ultimately the iPhone rocks.

  11. leonard Says:

    I was a longtime BB user. I got the first iPhone and despite any OS issues that it had upon first launch it was still world’s better than any BB device that has ever been released. The biggest flaws with the SW came with v2.0, which wasn’t fixed until a few updates later. Still, the user experience and features are so much better has offered.

    I bought a Storm when it came out while still using my iPhone knowing that I could return it if I didn’t like it. I had hoped that RiM had learned from its mistakes of sitting on its laurels in dominating US position, but they hadn’t. All the did was copy the iPhone. I returned it after 5 days, and that was 4 hours and 23 hours too long to find out how flawed it was.

    The iPhone has sparked interest in the smartphone market and they are currently reaping the awards of the previous position of smartphones being only for tech geeks and hardcore business users. Now they have to step up and make a device that people want. There are too many companies that are moving to the iPhone over BB and this the start of a bad position. Soon, RiM will have to lower their outrageous per unit fees on BBs and reduce the cost of their server-side HW that ties into Exchange servers to stay competitive. Their profits are going to plummet because that is where they make their money, not from the handheld sales.

    In a few years, RiM will then have to allow the option of their devices to receiving Push from Exchange servers directly, without using RiM’s costly, single-PoF tech. It’s a great tech that was once the best method to get Exchange data Pushed, but it’s quickly being obsolesced. I hope RiM has a contingency plan for this imminent result.

    PS: I hope that Palm can pull through with the Pre. I’d to see this once great innovator go away. If the Pre doesn’t save them I fear they won’t have another chance.

  12. Pinkard the Magnificent Says:

    TSG is right. Lazaridis is clearly delusional in public. I’m sure that behind the scenes RIM knows the issues and is working hard to catch up with the newcomer. BB is a poor multi-media device, hence developers will focus on other devices. BB is also a weak internet machine, and where the internet traffic goes, so goes the dollars ….

    Re: Jeff, I am surprised too. Using my friend’s Storm for a week on vacation was an entirely aggravating experience. I wonder if most of the people who tout it’s superiority have actually used an iPhone? If they’ve tried both and prefer the Storm I am perplexed.

    As a business user I understand the the strengths that BB has. Or had. They are clearly playing catch up in design and function, at least in the public eye. As soon as we hear about BB setting the standard and that everyone else is chasing them, then we can view them in a leadership role again.

    Regardless of the position of the iPhone, it’s influence is staggering. I hope BB can continue to innovate and keep the competition vigorous. Poor Palm is doomed, although I hope they can play as well. It benefits us all.

    * Pinkard

  13. ed Says:

    Its kind of interesting. The push notification service he described on the device is almost identical to the on device experience of iPhone 3.0. Yet, somehow the BB push is differentiated?

    And what the heck does having a Java browser have anything to do with making it better for internet and intranet uses? I don’t understand that comment at all.

  14. john Says:

    The iphone I’d a smarthone for dummies. Just like the rest of apples products. Its never going to surpass BlackBerry in the enterprise market. Rim is still uncontested.

  15. RG Says:

    I read the interview with interest. I think for the most part it made a lot of sense yet I was
    a little let down by the response to the app world. As was pointed out, downloading a golf
    game isn’t exactly what I wanted to hear.

    I would like to say the following:

    1) I have been a BB user for 5 years and I have always been happy with the service and
    devices. Right now I’m using a BOLD and it is without doubt the best mobile device available
    right now for what I require from a device. It has everything I require and more.

    2) I wouldn’t even compare most BB devices and the iphone as they are simply not
    comparable. I would only compare the Storm to an iphone and although it doesn’t interest
    me personally I’ve had a go and it seems a great device if touch is what you’re looking for.
    I see the usual BB bashers in here preaching about the iphone but when it was first released
    it didn’t have wifi either etc and was much like RIM’s first model but actually worse in many
    ways. I’m sure when RIM release the V2 Storm it will have wi-fi and a better OS with various
    other innovative features. What I find difficult to understand is iphone users constantly
    groaning about BB devices when they are currently using a V2 device that cannot do
    something as simple as copy/paste or send an MMS message yet apple promise they will
    fix all of this after 4 years and a V3 release of a product! Yet here we have the iphone users
    down talking the BB OS yet we have had this ability since near day one.

    3) The comment regarding the push/pull tech. BB has unique world renowned technology that
    as was said in the above article cannot be imitated cheaply which apple have attempted to
    do. Basically if these iphone users would dig a little they would see that the inexperience of
    the apple developers (in temrs of years developing this type of device in this type of market)
    has led to a device which has a bad OS/tech implementation with imitation technology that drains the battery in
    a matter of hours and far less than they claim it does.

    4)The BB app world is a new release. It doesn’t have many great apps yet but this will get
    better in time. Again for iphone groaners if you do a little research you will see that RIM
    have opened their app store with more available apps than when apple opened theirs. The
    difference being developers are dealing with several BB devices not just one standard
    iphone platform. Looking at the multi million users of BB devices around the world it is
    an extremely stupid comment to say that developers won’t make apps for these devices
    when in fact they will be falling over themselves to tap a lucrative market of mostly business
    users and those with generally expensive devices so it indicates more money may be
    available for developers to get us to part with.

    It seems pointless to defend the BB but now and again I become so fed-up of stupid
    comments from iphone users who can offer nothing more than a ‘my phones better’ discussion.
    The iphone is merely a gimmick. How any serious business user looking for the functionality
    provided by a BB can look for this in an iphone astonishes me. The iphone is a fun device I
    do agree but a touch screen keyboard to type a business email dozens of times a day is
    not realistic. My bold device has a good browser (I like the browser on the BB), wi_fi, 3G,
    camera/video, copy/paste, MMS, calendar, email and so much more. I wouldn’t part with it for
    100 iphones but then again I can offer a reason why :)

  16. Michael Says:

    RG, a point-by-point reply.

    1) BB the best? Without doubt, for some, I’m sure it is. For SOME. But this statement really doesn’t add anything to the discussion.

    2) Keyboard: Most BB’s have a keyboard. If that’s a requirement, then no they don’t compare. That’s only one of three possibilities. The other two options are, either will do, or ‘touch’ is a requirement. In this case, they do overlap. Excessive praise is as non-productive as excessive bashing. ALL iPhones have always had wifi. The original iPhone didn’t have 3G wireless. It only had edge and wifi. 3G and WiFi are hardware features. This can’t be retroactively fitted. No WiFi is a bigger issue than no 3G for most due to cost. If the original iPhone was any worse than the original BB Storm, it would not have survived, much less thrived. Unlike the BB storm, Apple had no history at all in cell phones. People would have just laughed at it. Remember Steve Balmer? Did the iPhone have software issues? Yes. OS 2.0 had even more issues, but these were fixed with updates, just as I’m sure the storm will get better too. But some things can’t be ‘fixed’. They need to be replaced. BB’s web browser for instance…

    “What I find difficult to understand is iphone users constantly
    groaning about BB devices when they are currently using a V2 device that cannot do
    something as simple as copy/paste or send an MMS message yet apple promise they will
    fix all of this after 4 years and a V3 release of a product! Yet here we have the iphone users
    down talking the BB OS yet we have had this ability since near day one.” HERE, you have a valid argument, and there’s no refutation possible.

    3) BB Push/pull technology: If you had stopped with your first two sentences, I’d let it stand. Is BB tech currently better? Probably. Is iphone push/pull a battery draining, bad implementation? No. Apple’s SERVER side .me implementation had serious bugs, but like BB, they fix it until it works. Additionally, since most of the problems seemed to be server, and not client side software, updates came quick, and needed few customer downloads. Much like BB, no?

    4) BB app world: Developers will indeed make many fine apps for BB phones. But the number of different phones hinders software development. It fragments the market, since different phones have different capabilities. You must develop simpler apps, that run on most BB phones, or target just the phones with the capabilities you need. Additionally, Apple’s app store has momentum (mind share). Lots of it. People know how to get to it, how to use it, how to pay, and what to expect. BB? It can take a few more steps, which reduces impulse purchases.

    The last paragraph is as bad or worse than iPhone users bashing (any) BB phone. A gimmick? No. If a business user is typing dozens of e-mails as long as your post, or mine, then he/she needs a net-book, or a laptop. Anything less is masochism.

    Your argument today’s BB:
    Web browser? Your statement only show’s you’ve spent little or no time with the browser on an iphone.
    WiFi? Got it.
    3G? Got it.
    Camera? Got it.
    video? certainly, not stock, but there may be an app for it.
    copy/paste? — this is valid, but only for a couple more months.
    MMS? — same as above.
    calendar? Got it
    e-mail? Got it.

    Be careful about bashing something you have little knowledge of, no matter how irritating. the poster may be!

  17. Podesta Says:

    Rather than let misinformation be accepted and repeated, let’s be clear:

    • The iPhone had Wi-Fi from day one.

    • The original iPhone will be two years old this summer. The iPhone 3G will be one year old this summer.

    • The iPhone App Store had thousands of applications when it opened, most of them brand new, not redesigned from other operating systems.

    • Apple’s killer app is Safari, which no other phone browser can compete with.

    • With both MobileMe and Microsoft Exchange available, Apple has greatly improved synching for the iPhone.

    It appears Apple will sell more than RIM’s current record of 50 million devices in four years or less, counting only iPhone models. The iPod Touch is selling well, too. It took RIM 10 years to set the record.

  18. kev Says:

    I have a BB (employer provided) and an iPhone (personal). Since getting the iphone, I find the BB more irritating than ever. I wouldn’t trade the iphone for a million blackberries. I an offer reasons why as well:

    awesome browser (If Mobile Safari were Firefox 3, BB’s browser would be IE 1

    Great phone (double click button for contacts, quickly locate any contact) With the BB (scroll over to address book, scroll through list) It takes 2 or 3 times as long to make a call on a BB

    Great for music (it IS an ipod)

    great games

    a lot of useful apps.

    Awesome keyboard (I can type faster on the iphone than on a BB, despite have three years prior experience with a BB. When I’m not typing, it doesn’t take up half the screen

    Ease of use (iphone 8, BB 3)

    Rarely use copy/paste or MMS. With 3.0 update, will enjoy not using them on iphone

  19. CP Says:

    Try typing 50 WPM on an iPhone! There is not mobile device on the planet more optimized for the serious business user than a BlackBerry. I email on my BlackBerry almost as much as the computer I sit in front of 12 hours a day here at work.

    I also own an iPod touch (which does everything the iPhone does aside from phone part) and it is a very cool device for music, games, etc…but I can’t stand trying to type more than a couple words at a time!

    As Lazaridis said, there is not one device that works well for everyone’s every need; that just doesn’t make good sense. If you need serious emailing capabilities, you need a BlackBerry with a physical keyboard. If security policies and Enterprise integration is a big deal, hands down, you need a BlackBerry. If you’re more into graphical/accelerometer/multimedia-type applications, the iPhone might fit the bill well.

  20. Matt Says:

    @kev

    To each his own. I agree with what you said for the most part (bb web sucks, iphone is simpler to use, good music playback, games), except for you comments on dialing a contact. As a long time BB user (as you claim to be), you should know that once you are in the address book (or the phone screen), you can just type the name you want to dial. Dialing that way is faster than dialing on the iphone.

    I think the iphone may be simpler to use, but not necessarily easier to use. The blackberry may have a steeper learning curve, but once you learn, some things are easier to do. Take dialing from the address book for example, or turning off bluetooth/wifi/cell access (like 4 clicks on iphone, 2 on blackberry). There are other examples. Ease of use can be complicated to accurately measure and is very subjective.

    I would have to agree with CP about typing though. I picked up an ipod touch once, and maybe I was doing it wrong, but it took me like 30 seconds to type my email address. I made a lot of mistakes, and it was hard to accurately press specific letters. This was like my second or third time trying to type on an iphone/ipod touch, but the first time I picked up a storm, typing was much easier (this was in landscape mode vs portrait on the ipod touch though). And of course non touch blackberries are cake. That does not really say much about overall typing experience, but it does show that learning to type with a blackberry keyboard is easier than learning to type on the iphone.

    P.S. I use copy and paste regularly (several times a day).

  21. Matt Says:

    As for Lazaridis, this is my second “run in” with him (first was his presentation at CITA), and he has seemed detached from reality both times. It seems like he is trying to snow us. We all read the mixed reviews about app world and to claim a “wildly positive” reaction is completely dishonest. Same thing with the storm. We all know they rushed it. First time or not. Disclaimer: I don’t personally own a storm, but I have a friend that does and I get all my feedback from him (he likes .113). We know they tested the device and we know they were aware of it’s issues and we know they released it anyway. Yeah, they probably plan to release software updates to fix everything (cuz i think they got the hardware right), which is great, but please don’t just get up and lie to us. Jim Balsillie at least had the balls to tell it like it is with his “new reality” comments.

    Mr. Lizaridis seems to be playing the old school PR and marketing game where you act like everything is gravy until the very last moment when the ship goes down, but I don’t think that works like it used to. Consumers are smarter, information flows freely, we know the truth. Stop lying to us. Steve Jobs does the same thing except people can’t tell when he is lying, I swear Macs have cured cancer 5 times in the last 10 years (I kid…).

    I do think Mike is on point about blackberry’s strengths when it comes to push technology, multitasking, battery life, and wireless efficiency.

  22. Ray Says:

    I’m a BB user for long times, and I’m in China, I got my BB from my schoolmate in UK. I had this debate about iphone vs Blackberry for long time. I like BB’s keybord, cause I always key in the wrong word in the iphone and I like the BB has a more stable system even though when I using mutiple app. However, the truth is, lately I do think about switch to iphone, because iphone has more fancy app in their store with cheaper price. I don’t think that sell the app for $2.99 means BB respect their user more than iphone. As an user I have to say the only reason that iphone 3gs attract me is they have more fancy app and faster speed processor. Also the only reason it stop me there because they bettery issue raised in their users. I’m looking forward to the new generation BB!

  23. Ted Goldstein Says:

    I have a Blackberry Storm, in fact I am on my third one do to faulty hardware and buggy software. I chose a blackberry after people I knew raved about the system and the company. None of the people I spoke with had the Storm. The provider I use will not exchange my Storm for a different model, even thought this third one is just as bad as the others. It reboots itself when it wants and freezes constantly. For what it is worth, This is both my last time around with my current provider and, based upon my experience, the last Blackberry device I intend to own. Shame on RIM for releasing a product that had not been properly tested. I thought their ethics were a bit higher than the buyer beware philosophy of some other companies but I see that is not the case. TG

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10 11 12 13 14 15 16 17 18 20 4 5 6 7 8 9
Resolution
1024x576 1024x600 1024x768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1920x1080 1920x1200 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
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