Apparently wireless carrier AT&T has addressed recent customer complaints that its Motorola Atrix 4G superphone is saddled with a slower than advertised data network. This jives with what we saw with the Atrix, a unique handset that converts between phone and laptop modes. We ourselves experienced below 4G performance when we reviewed the ultra-versatile device last month.
On our tests the swiftest download and upload speeds we observed were 3.83 Mbps and 0.35 Mbps respectively. Not bad but certainly not the 4G nimbleness that other phones managed. The HTC Shift 4G on Sprint for instance turned in a fast 9.4 Mbps for downloads. The Samsung Galaxy S 4G on T-Mobile wasn’t bad either, logging download speeds of 5.5 Mbps.
Now, according to phone blog Boy Genius Report, AT&T has responded to Better Business Bureau complaints that the Atrix just isn’t delivering fast enough data speeds and is perhaps being deliberately capped. The company addressed the issue head on, saying “Be assured that AT&T has not capped the upload speeds on the Atrix. The Atrix is a HSUPA-capable device”. The company went on to say, “when we turn this feature on, you will continue to have a world class experience”.
Can’t say we told you so, but let’s just say the drama isn’t a huge surprise. Both the download and upload speeds of AT&T’s network need to be much faster before we can qualify it as being “4G” but hopefully that capability is just around the corner and the switch will be flipped on soon.