Comments on: New Palm Pre Owners Report Screen Discoloration, Random Shut Downs

By: Mike

Mike — Fri, 16 Oct 2009 00:15:18 +0000

Mine shuts off every other time I close it. The battery only lasts 1/2 day!!!!!
HOW DID THIS PRODUCT GET PAST R&D????

By: Cheryl

Cheryl — Mon, 05 Oct 2009 10:22:02 +0000

I’ve had my Pre for a couple weeks and mostly love it. However, in the last few days it has randomly shut itself off about twice per day. I’ve missed some pretty important calls and e-mails as a result, but it is a brand new phone and OS, so I’m willing to give the developers time to do their thing to fix the problem, especially since so many other people are having the same issue. I’m taking it to Sprint today to get a new battery, but definitely not ready to switch to a different phone. I had a Centro before this and also have an iPod Touch. Overall, my Pre is like a very cool combination of the two.

By: Amanda

Amanda — Sun, 04 Oct 2009 21:29:50 +0000

I was having the same problem with it shutting off. The Sprint guy here said that it was because the battery is from Japan & that the batteries out of Japan had shorts in them. They replaced my phone completely & I haven’t had that problem any more. I will say that I can’t seem to get my alarm ringer very loud. The ringer is loud if a call is coming in and all volumes are up as loud as they can be. So I’m not sure whats going on with that but thats my only complaint other than you cant forward a text message.

By: Kim

Kim — Sun, 04 Oct 2009 13:06:08 +0000

UPDATE on my post on September 29 – I followed the instruction and came to a local sprint store to pick up a new battery. My new battery is also made in China, there is no such thing as a specific battery made in Korea like the customer rep claimed. I tried multiple battery at the store, and finally found a battery that felt really snug when I pushed it into the battery compartment in the back of my phone (this is the key). Since then, it has been 3 days that I am using the new battery, and the problem is fixed. My phone is no longer turned off on its own, the screen is not flickering anymore, and it has been really reliable. I can’t tell you how happy I am. For those of you who have been experiencing this problem, please see if you can get the store to give you a battery, and make sure it fits snuggly. The store gave me the new battery free of charge. Good luck!

By: Erica

Erica — Wed, 30 Sep 2009 22:59:17 +0000

I am on my second Pre. I bought my first one on September 9th. I had it for a little over a week and then starting experiencing the shut downs. I even had a new battery so that wasn’t the problem. I went into Sprint and they ordered me one (refurbished which is complete crap). I buy a brand new phone and then get a refurbished one. Anyway, so I have had the refurbished one for about a week now. No shut down problems, not like last time. It has shut down a couple of times though. This one has keyboard issues. Occasionally the bottom row of my keyboard goes out and then comes back after a few minutes. I took it back into Sprint tonight and the girl saw it happen. Ironically when she took it back to the tech guy it was working normally. She was going to order me a new one. I asked her if it would also be refurbished and she said yes. I told her that was crap and she wants me to call her manager in the morning to see if I can get a new phone from them. I have had both phones for less than a month. I always believe the third time is the charm. We will see….

By: nicole

nicole — Wed, 30 Sep 2009 16:57:39 +0000

I have had my pre for just over a month now. I love the phone, but the last few days it just shuts off. ive narrowed it down to it shuts off everytime i push the button to shut the screen off. And it takes almost 2 min to get it to turn back on. I’ve never had a phone take that long to start up before. So im heading to sprint tonight to see what they can do.

By: Kim

Kim — Tue, 29 Sep 2009 22:47:59 +0000

I have been experiencing the same issue with my Palm Pre turning itself off all of the time for the last 3 weeks. I called Sprint customer support today, and they told me that they are aware of the issue. They asked me to confirm that the battery was made in China, which it was. I was told to go to a local Sprint store, and they will give me a new battery, which is made in Korea and this new battery should fix my issue. I am going there tomorrow, and will report back…I am crossing my fingers and toes

By: Katie C.

Katie C. — Fri, 25 Sep 2009 06:36:48 +0000

Well, round two of my palm pre – CRAP! The screen flickers on and off when I am talking on the phone making it impossiable to answer another call, type in my VM password, press 1 for english or even hang up!

By: Katie C.

Katie C. — Thu, 24 Sep 2009 15:38:06 +0000

My phone started to shut down like every 15 minutes. I just went to the Sprint store to exchange it and they didn’t bat an eye when I told them it shuts down. They were like “oh, yea…when you close the keyboard, right?”. Hmmm? Wonder if they’ve encountered this problem? They gave me a new one without hesitation and I asked if this one spontaneously shuts down too can I come back in. The sales clerk said you only get 1 exchange!!!! I’ve got my fingers crossed that this one isn’t a dud.

In terms of the phone I do like it, the only thing that bugs me is that you can not highlight things. The guy at the store said that they are coming out with new UPDATES to fix that and to fix the no spell check issue. So we won’t have to buy new phones.

By: Wendy B

Wendy B — Fri, 18 Sep 2009 00:07:13 +0000

My new Palm Pre shut down from the minute the salesman started it up in the store. It would shut down 4-6x a day during different applications, even after phone calls. The store (BELL) would NOT take the device back and give me a new one after having it only 48 hours (because I used the phone for more than 1 minute …….even with all the shut down problems). BELL made me file an insurance claim to get a replacement device. The new device was to arrive in 48 hours, but, it took 13 days!!! I don’t have any confidence in PALM or in BELL, they certainly don’t stand by the product. I just got the replacement today and haven’t even taken it out of the box yet. But, I better hurry, because if I don’t have the dud-phone mailed back in 5 days, they’ll charge me $600!
If your thinking of switching from iphone to PALM………don’t do it. At least apple stands behind their product and makes the customer happy.