Comments on: New Palm Pre Owners Report Screen Discoloration, Random Shut Downs

By: Hannah

Hannah — Wed, 17 Mar 2010 11:34:17 +0000

Wow, I am glad I’m not the only one. This has happened to my Palm pre, I have had 3 replacement phones and every single one has done this. My second phone, Sprint gave me a referb and that one shut off the 3rd day I had it, it also had greyish splotches and a yellow pixel. When I would pick up the phone it would feel very hot, so I knew it was overheating. Then I took it in and they told me it was bc the battery I had in it was recalled when the pre first came out. They gave me a new battery, but of course it still shut off a few days later. I then asked for a brand new pre and they were happy to give me one, so less then a week after…it shut off, I had to remove the battery to turn it back on. I cant believe no one has sued Palm yet, this is ridiculous.

By: Someone

Someone — Wed, 17 Feb 2010 15:30:26 +0000

I’ve had my Palm Pre for a few months now, got it not long after it came out. Suddenly the random shut downs (with subsequent over heating after replacing the battery) started happening maybe 3 days ago. No yellow splotches, just the shut down.

By: Larry

Larry — Wed, 25 Nov 2009 08:39:07 +0000

This morning my Pre had a grey lightning bolt and red bar on the screen. The power off/on switch did nothing to operate the device. I have the magnetic charging station that has worked fine, but for the first time I saw a symbol of a question mark and a power cord on the screen, implying that the charger wasn’t plugged in. Of course it was plugged in. So, while I make plans to get to the Sprint store and find out what the heck is the deal with this phone, suddenly it boots up and is now working fine. All of this occured over about a one hour period. I have no idea what’s up, but I will inquire with Sprint and post any info I find back at this site. Oh, BTW, my battery also runs HOT and the phone does the random shutdown. This is the most frustrating phone I have ever had! Sprint, are you listening??

By: Justin

Justin — Sat, 21 Nov 2009 00:01:11 +0000

My wife decided we needed to up grade our perfectly good working cell phones. She desided the Palm-Pre was what we needed. They seamed to just fine, did all sorts of high tech cool stuff—-For about 1 week. Mine locked up. Sprint store techs scratched their heads and replaced it with another one. OK cool Two days later my wife’s quit. Same response (replaced it). My new one, the advanced finger swipe feature does not work with &$&#. and sometimes not at all. ALL, let me say again ALL of the volume setting set to max are so low they couldn’t be noticed buy a dog. I used a laptop conection and a Mp3Gain program to boost the Dcb level.Now I can at least hear the antique phone “1970 bell ringer” most of the time. Hell even the viberate setting is a joke.
My wife’s second phone has froze up twice requiring a tech support fix. on a scale of 1-10 I gice it a -50
Oh yeah the closest the gps could get is 300 yards. 300 Yards!!!? give me a break.

By: Mike

Mike — Fri, 16 Oct 2009 00:15:18 +0000

Mine shuts off every other time I close it. The battery only lasts 1/2 day!!!!!
HOW DID THIS PRODUCT GET PAST R&D????

By: Cheryl

Cheryl — Mon, 05 Oct 2009 10:22:02 +0000

I’ve had my Pre for a couple weeks and mostly love it. However, in the last few days it has randomly shut itself off about twice per day. I’ve missed some pretty important calls and e-mails as a result, but it is a brand new phone and OS, so I’m willing to give the developers time to do their thing to fix the problem, especially since so many other people are having the same issue. I’m taking it to Sprint today to get a new battery, but definitely not ready to switch to a different phone. I had a Centro before this and also have an iPod Touch. Overall, my Pre is like a very cool combination of the two.

By: Amanda

Amanda — Sun, 04 Oct 2009 21:29:50 +0000

I was having the same problem with it shutting off. The Sprint guy here said that it was because the battery is from Japan & that the batteries out of Japan had shorts in them. They replaced my phone completely & I haven’t had that problem any more. I will say that I can’t seem to get my alarm ringer very loud. The ringer is loud if a call is coming in and all volumes are up as loud as they can be. So I’m not sure whats going on with that but thats my only complaint other than you cant forward a text message.

By: Kim

Kim — Sun, 04 Oct 2009 13:06:08 +0000

UPDATE on my post on September 29 – I followed the instruction and came to a local sprint store to pick up a new battery. My new battery is also made in China, there is no such thing as a specific battery made in Korea like the customer rep claimed. I tried multiple battery at the store, and finally found a battery that felt really snug when I pushed it into the battery compartment in the back of my phone (this is the key). Since then, it has been 3 days that I am using the new battery, and the problem is fixed. My phone is no longer turned off on its own, the screen is not flickering anymore, and it has been really reliable. I can’t tell you how happy I am. For those of you who have been experiencing this problem, please see if you can get the store to give you a battery, and make sure it fits snuggly. The store gave me the new battery free of charge. Good luck!

By: Erica

Erica — Wed, 30 Sep 2009 22:59:17 +0000

I am on my second Pre. I bought my first one on September 9th. I had it for a little over a week and then starting experiencing the shut downs. I even had a new battery so that wasn’t the problem. I went into Sprint and they ordered me one (refurbished which is complete crap). I buy a brand new phone and then get a refurbished one. Anyway, so I have had the refurbished one for about a week now. No shut down problems, not like last time. It has shut down a couple of times though. This one has keyboard issues. Occasionally the bottom row of my keyboard goes out and then comes back after a few minutes. I took it back into Sprint tonight and the girl saw it happen. Ironically when she took it back to the tech guy it was working normally. She was going to order me a new one. I asked her if it would also be refurbished and she said yes. I told her that was crap and she wants me to call her manager in the morning to see if I can get a new phone from them. I have had both phones for less than a month. I always believe the third time is the charm. We will see….

By: nicole

nicole — Wed, 30 Sep 2009 16:57:39 +0000

I have had my pre for just over a month now. I love the phone, but the last few days it just shuts off. ive narrowed it down to it shuts off everytime i push the button to shut the screen off. And it takes almost 2 min to get it to turn back on. I’ve never had a phone take that long to start up before. So im heading to sprint tonight to see what they can do.