Comments on: New Palm Pre Owners Report Screen Discoloration, Random Shut Downs

By: Elmine

Elmine — Wed, 21 Sep 2011 01:17:28 +0000

Thanks so much for posting the link!!! I wish I read this weeks ago!

By: De

De — Wed, 28 Jul 2010 23:46:24 +0000

Liz,
Thanks for the webosroundup.com site reference. It took me a while to find the information on the site so I decided to attach the link for anyone else interested:
http://www.webosroundup.com/2010/02/dont-return-it-simple-and-easy-fixes-for-the-palm-pre/#more-1304

By: Liz

Liz — Tue, 27 Jul 2010 01:36:37 +0000

GO TO webosroundup.com!!!
******There is a quick fix for this shutdown problem!******
The reason for the shut down is that the original palm pre battery (I do own a Refurbished one when I paid $200 for a brand new one which is total crap) is slightly too small for the phone, and gets loose. New batteries have a fix for this, a small foam pad to fill the gap. Webosroudup.com is an amazing site that will fix your insecurities about owning a pre, and made me a proud owner. Go to the site and look for “tips and tricks” and “simple fixes for palm pre” as the article name. Article name may be slightly different, but it is definitely worth checking out.

By: Shane

Shane — Thu, 24 Jun 2010 11:32:15 +0000

4th time a charm????? My first one had speaker issues and they could not get a part for it, so they replaced it. About 2 weeks later my the screen started to develop a crack at the base, which the Sprint rep told me was a recurring problem with the Pre. Now my touch screen is locking up, you have to gently squeeze the sides to get the screen to activate. On top of that, it is starting to power down on its own. Save yourself a headache….do not waste your money on this piece of junk!

By: Hannah

Hannah — Wed, 17 Mar 2010 11:34:17 +0000

Wow, I am glad I’m not the only one. This has happened to my Palm pre, I have had 3 replacement phones and every single one has done this. My second phone, Sprint gave me a referb and that one shut off the 3rd day I had it, it also had greyish splotches and a yellow pixel. When I would pick up the phone it would feel very hot, so I knew it was overheating. Then I took it in and they told me it was bc the battery I had in it was recalled when the pre first came out. They gave me a new battery, but of course it still shut off a few days later. I then asked for a brand new pre and they were happy to give me one, so less then a week after…it shut off, I had to remove the battery to turn it back on. I cant believe no one has sued Palm yet, this is ridiculous.

By: Someone

Someone — Wed, 17 Feb 2010 15:30:26 +0000

I’ve had my Palm Pre for a few months now, got it not long after it came out. Suddenly the random shut downs (with subsequent over heating after replacing the battery) started happening maybe 3 days ago. No yellow splotches, just the shut down.

By: Larry

Larry — Wed, 25 Nov 2009 08:39:07 +0000

This morning my Pre had a grey lightning bolt and red bar on the screen. The power off/on switch did nothing to operate the device. I have the magnetic charging station that has worked fine, but for the first time I saw a symbol of a question mark and a power cord on the screen, implying that the charger wasn’t plugged in. Of course it was plugged in. So, while I make plans to get to the Sprint store and find out what the heck is the deal with this phone, suddenly it boots up and is now working fine. All of this occured over about a one hour period. I have no idea what’s up, but I will inquire with Sprint and post any info I find back at this site. Oh, BTW, my battery also runs HOT and the phone does the random shutdown. This is the most frustrating phone I have ever had! Sprint, are you listening??

By: Justin

Justin — Sat, 21 Nov 2009 00:01:11 +0000

My wife decided we needed to up grade our perfectly good working cell phones. She desided the Palm-Pre was what we needed. They seamed to just fine, did all sorts of high tech cool stuff—-For about 1 week. Mine locked up. Sprint store techs scratched their heads and replaced it with another one. OK cool Two days later my wife’s quit. Same response (replaced it). My new one, the advanced finger swipe feature does not work with &$&#. and sometimes not at all. ALL, let me say again ALL of the volume setting set to max are so low they couldn’t be noticed buy a dog. I used a laptop conection and a Mp3Gain program to boost the Dcb level.Now I can at least hear the antique phone “1970 bell ringer” most of the time. Hell even the viberate setting is a joke.
My wife’s second phone has froze up twice requiring a tech support fix. on a scale of 1-10 I gice it a -50
Oh yeah the closest the gps could get is 300 yards. 300 Yards!!!? give me a break.

By: Mike

Mike — Fri, 16 Oct 2009 00:15:18 +0000

Mine shuts off every other time I close it. The battery only lasts 1/2 day!!!!!
HOW DID THIS PRODUCT GET PAST R&D????

By: Cheryl

Cheryl — Mon, 05 Oct 2009 10:22:02 +0000

I’ve had my Pre for a couple weeks and mostly love it. However, in the last few days it has randomly shut itself off about twice per day. I’ve missed some pretty important calls and e-mails as a result, but it is a brand new phone and OS, so I’m willing to give the developers time to do their thing to fix the problem, especially since so many other people are having the same issue. I’m taking it to Sprint today to get a new battery, but definitely not ready to switch to a different phone. I had a Centro before this and also have an iPod Touch. Overall, my Pre is like a very cool combination of the two.