magicJack Scoop: New Features, New Device Coming in 2009-2010

mj

Pictured: Current magicJack

You’ve read the news and reviews online. You’ve seen the TV spots. Magicjack has proven to be a surprise hit device since its launch in 2007, and – on this site at least – has proven to be a hot topic that has  stirred passionate debate about the low-cost, plug-and-play telephony service ($39.99 with one year of service included in price). In that time, magicJack has seen over 700 bug fixes and improved customer service, which has seen its Better Buisness Bureau rating jump to an “A-” (previously, it was a “F”). And with sales totalling over 3 million units, it looks like the company is thriving. Still, magicJack inventor Dan Borislow isn’t resting on his product’s success; big plans are in motion that will expand magicJack’s functionality. After the jump, Mr. Borislow’s big plans for magicJack.
  • New magicJack: In Q3 2009 or Q1 2010, there are plans to release a new magicJack model that will utilize femtocell technology to enable users to shuffle their GSM phone calls through a magicJack to save minutes and boost indoor call quality. The connection will be wireless, and ride a portion of cellular spectrum. According to Borislow “it’ll be just a little bigger [than the current magicJack] and the expense will be just a few dollars more.” It’ll also feature a revamped 911 system that uses triangulation to plot your current location.
  • Number-porting: One of magicJack’s most requested features, the ability to transfer existing numbers to magicJack, should arrive “within the next 60 days.” This will be available to both current and new magicJacks.
  • Linux compatibility: Mac and PC users have been using magicJack for some time now, but Linux has been left out in the cold–but not much longer. According to Borislow, Linux compatibility should be available “3rd quarter of this year.”  This addition will be available to both current and new magicJacks.
  • A downloadable application for mobile phones: more on this as information becomes available. Could it compete with the recently released Skype for iPhone?

Clearly, magicJack is continuing its assault on the telecommunications space. If the company can maintain its level of customer service (which was one of the biggest complaints that users had when the product initially launched), it just may give gabbers more reasons to ponder ditching their landlines.  So tell us what you think: Do the new magicJack features tempt you enough to cut the landline cord?

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  1. Hondo Says:

    AWESOME! I used magicjack everyday and it rocks. Number portability will drive sales through the roof. The heck with the skype IPO, let’s see magicjack IPO. (still cant believe people really think skype is FREE. Not!)

  2. watcher Says:

    Number portability (inbound) has been “coming soon” since January 2008…..I guess it depends on your definition of “soon”.
    There’s still a problem with OUTBOUND portability – they “don’t plan to offer this feature” – yet since the numbers are owned by YMAX Comm. (another Borislow company) which is a CLEC – they are REQUIRED to provide outbound ports. Sooner or later there’s going to be a rash of FCC complaints and they’ll be forced to do it, and/or fined for not being in compliance.

    As a “2nd line” – the MJ can be a terrific addition for any household. Because of the fact that it’s tied to a computer being on all the time – it’s not ready for prime time/use as the only telephony device in a household. The cost of running a PC 24 x 7 could end up costing a whole lot more than a cheap PAYG VoIP service with a dedicated ATA.

  3. ChuckIL Says:

    Awesome…nearly the same promises made almost a year ago to the day!

  4. jo Says:

    From my experience with Magicjack, I would postpone actually using any service that they issue in 2009 till mid 2010. I’m not anxious to beta-test any more of their products and that’s exactly what I feel like I’ve been doing with their product for the last 6 months.

  5. Rosalind Says:

    I love my magic jack and if you dont have one yet you should hurry up and get one !
    Happy in La Jolla

  6. Rosalind Says:

    I love my Magic Jack and if you dont have one yet you should get one !
    Happy in La Jolla

  7. Ted Says:

    I sceptically bought a MagicJack the other day at Radio Shack and it works no problems. It may be closer to prime-time than some of the posters are talking about. I personally like it, and it helps me keep a cheaper cellular plan.

  8. Brian Says:

    As a daily/evening user of Magic Jack, I have to tell everyone that it is what they advertised…a great way to save money on your cell phone and excellent phone quality.

    I bought Magic Jack at the Best Buy in Palm Desert, California. It cost me $40 for the USB jack that you plug into your computer. I also bought a $10 corded phone by ATT which I have connected to my magic jack. The setup was only under 10 minutes. I signed up with my Email and was able to pick a number that I wanted. Also, it allowed me to set up verified 911, which means Magic Jack routes your 911 call to the correct local Emergency Dispatchers.

    The sound quality rivals Cell Phones and other home phone landlines. No question! I am an audiophile and have been for years. I am an expert on sound, trust me, its awesome. It has a nice control panel on the screen that you can dial numbers on the panel or direct from your analog phone. It keeps track of calls you make and has a nice phone contact list so you no longer need a phone book!!!

    Magic Jack requires a DSL or Cable internet connection, 748K or higher. If anyone wants the cheapest DSL for under 18$ a month, try DSLExtreme.com. They are awesome. Magic Jack comes with your first USA and Canada unlimited calls for 1 year. As a customer, you can currently buy 5 additional years for $60.

    In total, I have unlimited (yes, say it in your mind, slowly) phone calls until March of 2015. That is monthly phone rate of $1.39. Can your phone bill match that!?

    I didn’t think so. I no longer use my Cell Phone. Magic Jack is all I need. It gives you Voice Mail and the Jack itself is portable. So for laptop users you can take it around with you. Plug it in, and your set!

    When the computer is off, the calls go right to voice mail. When you log into your mail, it will show you a notice that a voice mail was left buy a caller.

    Don’t even think about it, go buy Magic Jack. You will kick yourself for not doing it sooner!

    Brian
    Palm Desert, CA

  9. Andy Says:

    Very clever stuff, but if this is a real femtocell I will eat my own trousers.

  10. William Goat Says:

    It works well enough. Awesome? No. Rocks? Hardly. But it’s satisfactory for the price. I agree with Watcher, it’s not ready for prime time, but for certain applications it works well.

  11. Matt Says:

    I bought one of these 3 years ago and didnt have any major problems but I’ve gotta tell all you hopeful people out there. That when I purchased this, again 3 years ago, they were promising tons of new features like SMS forwarding, number porting, new devices (like phone to network and multi-line devices). I was told a few would be out by the end of the year (2006) and its almost mid 2009 and not a single thing is out.

    I’m convinced its just hype to spread the name. Mine got stolen but I haven’t bought a new one because of the lack of effort by the company to update anything. You can’t beat $20 a year for a phone and the quality is better than most VOIP but I’m just very spiteful toward companies that get complacent and make seem to not care about their products or customers.

  12. Kevin E. Lynch Says:

    Simply put, Magic Jack works.

    I installed it on two computers in my home. My PC with Windows XP, and my laptop with Vista. It seemed to work slightly better as far as voice quality with Vista, but after running it on the PC for awhile it works fine. It works so good that I ditched my cable company landline and saved myself $500 a year.

    I use a two phone wireless system (GE 6.0, with Google 411 built in) which gives me coverage all over my house. I notice essentially no difference in anything. In fact, I think the features of Magic Jack as far as the on screen window with phone list, dialing capability, etc. is awesome. I can check my voicemails online through the e-mail alerts, which than can be played right from the e-mail through my Windows Media Player (or player of your choice). This is great when I’m out of town and using my laptop.

    I gave it a good two months of testing before I decided to go with it, and so far I don’t regret it. The only downfall is that when we lose power we lose the phone, but that happens with cable anyway. With cell phone backup who cares. During a power failure Jack still routes calls to voicemail so you never lose the calls.

    I highly recommend it. I would suggest buying it from a store like Best Buy or Radio Shack. Why wait for it and pay S&H. It’s the same price with the same offers.

  13. jspaud Says:

    Horrible! Jack would not work with headset connected to laptop. Followed their chat support to change audio and sound settings but still would not work: people could not hear me when made calls. Powered laptop down, bought a regular phone to plug in. Powered laptop back on and just got a screech!. Now a have a defective $20 Jack & a inoperable $2000 laptop.

  14. DC Says:

    I bought my magic jack 2 months ago and I have to say that I love it. Only one flaw, there is a 50/50 chance that when I send a fax that it will go thru but I have found some ways to make it more successful. 1) I put a DSL line filter on my magic jack. 2) I lowered my baud rate on my fax machine to 9600 and turned my ECM (Error Correction Mode) to off. 3) I turned my overseas mode to on (I have a Brother 575 Fax machine). 4) I fax either around 7,8,9 pm or early in the am. I am currently awaiting the makers of magic jack to make a Linux compatible version. I want to thank the makers of Magic Jack for saving me A LOT of money, especially during these hard economic times. Please hurry with the next generation of Magic Jack.

  15. DC Says:

    I bought my magic jack 2 months ago and I have to say that I love it. Only one flaw, there is a 50/50 chance that when I send a fax that it will go thru but I have found some ways to make it more successful. 1) I put a DSL line filter on my magic jack. 2) I lowered my baud rate on my fax machine to 9600 and turned my ECM (Error Correction Mode) to off. 3) I turned my overseas mode to on (I have a Brother 575 Fax machine). 4) I fax either around 7,8,9 pm or early in the am. I am currently awaiting the makers of magic jack to make a Linux compatible version. I want to thank the makers of Magic Jack for saving me A LOT of money, especially during these hard economic times. Please hurry with the next generation of Magic Jack.

  16. Bobby Says:

    Magicjack Linux would be great ! I have been waiting for it. I’ve tried making Magicjack work with Linux, but could never get it to work.
    I’ve had my magicjack 5 months & it works well for me. I get past the spyware & energy use concerns by using a thin client for a dedicated Magicjack computer. My thin client only uses 10.4 watts ( I measured it with my DVOM ), so I leave it on 24/7. That saves a bunch, compared to my desktop’s 110.2 watts. It also freed up my desktop’s system resources. And no more pop ups. I have it running without a monitor, keyboard, or mouse. A bunch of folks sell them on eBay.

    HURRY UP WITH THE NEXT GEN MAGICJACK ALREADY ! LOL

  17. mikeh Says:

    it’s a great techie toy. sometimes the phone calls come in, many times they go straight to voice mail. But i guess that’s better than losing them! been using it for two years and it still isn’t ready to replace your phone line, but it’s a great alternative for free long distance to supplement your cell phone. at 19 a year how can you beat it?

  18. raymond Says:

    dont be stupid folks. if majic jack does not work ,its you or your computer to be blamed.
    just a little computer knowledge ,common sense. majic jack is a device (a bank) that puts at least $30.00 per month in your pocket. free money. in 9 months i saved $360.00. in livin in toronto canada.
    dont support those big billionaires phone company which is ripping (raping) us off.
    lets be smart live smart , think smartly before you put shitty comments about mj.

  19. j vasquez Says:

    if they port this to linux officially ill probably switch from skype but again they made these promises a year or so ago.

  20. Alarm Guy Says:

    If protecting your Family is important to you, then Majic Jack is not for you. YOUR ALARM WILL NOT WORK WITH notsoMAJICJACK and they know it and are doing nothing about it.

  21. Jon Says:

    I’ve been waiting for about a year now to switch to magicjack…the only reason why i havent switched from vonage is i number portability. as soon as i can port my num..im sold.

  22. Brad Says:

    Currently waiting for my MJ to show up. My expectations of it are; 1) usb powered therefore I do not think it will RING an old style phone nor a non efficient phone as it is USB powered which tops out at .5 amp.
    My plan is to use a cheap cordless phone connected to a rarely used (XP) laptop that will remain on and connected to the home network (cable – 7.5mb/1.5mb up – 1gb switch,100mb router) . The laptop is going to be a minimal build of XP sp3
    Dual core, 2gb ram
    See any problems?

  23. Brad Says:

    Forgot to add I would never consider this as my ONLY phone. The 911 service; I consider a must have and want a fool proof way for it to work, MJ is not fool proof (not sure if it does or does not work)
    It is to be used as a supplemental phone and a travel phone.
    I am hoping my headset that attaches to the latop works with MJ. It appears all sound goes out the rj11 jack. is that software controlled? can a laptop user, use the built in microphone and make/recv calls?

    Thanks

  24. Sherry Says:

    We have used it for nearly a year now without any problems whatsoever. From what we were told, it is not the same as VOiP, they use actual phone lines to transmit. We had tried Vonage in 2 states and 4 cities and it never worked and we got the same information, it was the modem, the weather, the computer, anything but their problem. We could hear if somebody called in, but not if we called out. We have never had this problem with MagicJack. I even bought one for my son as he is disabled and cannot afford regular service. I am very happy with it and do not understand what people expect for 20 a year!

  25. Sherry Says:

    To Brad, we use a regular phone and it rings just fine. After a month of no problems, we did away with the regular phone company.

  26. Jayce Says:

    I’m definitely with the majority of the comments here. Magic Jack is no miracle worker, but for the price, it really is quite effective. Looking forward to the new features.

  27. grey horne Says:

    Majic Jack works superb. Although not always through a firewall, which I’ve had to disable.
    Aside from that, my only other issue is with the softphone interface, which pops up whenever a call come in. Theres ads placed within the graphic ui, that you can’t disable. It may sound nit-picky, but trust me, once the novelty wears off, it gets a bit annoying to see “Call India for 5¢ a Min!” whenever the phone rings.

  28. Jeffrey S. Winslow Says:

    Magic Jack…In my opinion, it’s a scam… a poorly conceived, executed and supported product. I’ve had the product for several months and I am very dissatisfied with it In reading the reviews of the product there are many more people with troubles than those with success. I’ve updated mine once but the link associated with it has gone away and been replaced with a search button (Yahoo), so software updates are out of the question. My issues include having to call in six or more times to get through (“This extension is not available”), a curious ticking during a call when I can use it, constantly dropped calls, and some difficulty calling out. I had high hopes that there was a low cost alternative to the phone company, but those hopes have disappeared as if by “magic”.

  29. Jim Goble Says:

    I have the magicjack on the 30 day trial. It seems to work properly but at this point I cannot get a phone number in my local area code. And, what is more exasperating, I can’t get magicjack customer service to give me an estimate as to when they will be adding phone numbers to the area code I need (area code 360). Anyone else having this problem?

  30. Pete Moss Says:

    I have MJ. It works 99% of the time. I use it when I don’t want to run up my cell phone minutes and I use it to ring my cell phone when I forget where I left it.
    I just learned that a problem I was having with my Dell and the DVD software was caused by the MJ. So now when I want to burn a CD/DVD, I have to reboot with the MJ unplugged.

  31. Jerry Binder Says:

    I’ve had no problem with majic jack until now! I switched from a pc to a mac. after connecting mj to my mac all seem to work well but icon would suddenly appear in middle of my screen, I min to icon bar but it would reappear so I quit application and unplugged mj. Now I have plugged in mj but I can not get icon on screen. what can I do? I tried to unplug and went into recent application and clicked on mj but no luck!!!!

    Help, I love mj and need it back now!

    Jerry in Arizona

  32. Brad Says:

    It’s been 2 weeks with Magicjack. I have found doing anything on the computer while on a call will make it stutter and I have a fast computer and 7mb/1.5mb internet. I ended up moving the magicjack to an older laptop and have a cheap cordless phone on it. I found setting the magicjack process to “high” and no other software running (no antivirus, antispyware – windows firewall IS running) the service is excellent. I am surprised. One contact I call often is on a cell phone. that had me concerned MJ was not up to the task but after talking to him and others on solid phone lines the service is excellent

    fyi – to set priority to high requires going into the task manager. be warned it will slow down other programs considerably. If like me you have an unused computer, this is the way to go

    Best of luck,
    Brad

  33. Paul Says:

    Works, pretty well, However the CALL Fowarding Feature was NOT working for 3 WEEKS!, They just fixed that bug. They Need to have a Staff to answer complaints. This business of NOT being able to talk to someone for tech support is usless!

  34. Shreya Says:

    Brad, I saw yur post. I am having the same problem. I have a Dell laptop with inbuilt microphone and speakers… I can hear the caller very well, but the caller cannot hear me. Is that the problem you are also experiencing. If yes, did u get that resolved?

    Thanks in advance…
    Shreya

    # Brad Says:
    June 8th, 2009 at 12:08 am

    Forgot to add I would never consider this as my ONLY phone. The 911 service; I consider a must have and want a fool proof way for it to work, MJ is not fool proof (not sure if it does or does not work)
    It is to be used as a supplemental phone and a travel phone.
    I am hoping my headset that attaches to the latop works with MJ. It appears all sound goes out the rj11 jack. is that software controlled? can a laptop user, use the built in microphone and make/recv calls?

    Thanks

  35. Don Says:

    I purchase an MJ a year ago and kept hearing the porting issue would be solved “soon”. Since I couldn’t change my number with all my contacts, I returned the MJ for a no hassle refund. Porting issue promised but, so far, not delivered. When it is settled, I will repurchase with no problem since the trial period did work successfully for me. Hope they hurry!!

  36. Curt Says:

    Hello Curt

    VOIP Marketing & Saes are onley resellers of magicJack so if you need
    support go to magicjack.com

    Best of luck
    VOIP Marketing & Sales

    > Hi:
    >
    > I’ve done everything they told me to do, three times, without success.
    >
    > Guess the Magic Jack just wasn’t meant for my PC..
    >
    > Thanks,
    > Curt
    > >

  37. Katie Says:

    I love my magicJack and it was so easy to buy online at http://www.magicJack.com. I save hundreds of dollars a year. I can’t believe it was that easy. Thanks!

  38. jack Says:

    magic jack is a scam you have been warned

  39. herb Says:

    Its the third quarter of the year where are my magic jack Linux drivers? Is this a reputable company that keeps their word, or am I supposed to just accept that what they say is bs.

  40. Dave Says:

    Hello one thing ? Can i make Calls to the philippines with the magic jack
    Sounds like the best deal out there, thank for any reply

  41. Same Problem (Resolved) Says:

    MagicJack is trash & likely a scam from Danny Boy… Sorry Dan; But it couldn’t be any more true.

    I was running the MagicJack USB device prior to the ATA on somewhat of a beast of a machine; Fully updated bios, latest drivers on an Asus P5W-DH Deluxe motherboard, Core2 Quad @ 2.8GHz with 2 gigs of ram on XP SP3(More than enough for XP), Nothing has ever slowed this thing down & I had trouble utilizing all four cores even with the most intense applications. Even so, Magicjack still sounded like a clicking, echoed , poppy piece of junk. I’ve also manually ran the MagicJack updates with nearly no improvement.

    My home network is also on the overkill side running a router that can handle 200 clients without breaking a sweat. My cable internet provider gives me 3 megabits per second (3072 kbps) down & 512 up. More than enough once again. Sorry Dan; You’re a really flaky guy & you’ve lied to us all way to many times to trust you for another year of that horrible service you call WiMAX+Tigerjet USB Device=MagicJack. By the way; Danny Boy own all of it!

    I’ve tried to deal with it for almost a year now with very little to no improvement at all. Their live chat support “techs” lie through their teeth like it’s going out of style. I have yet to receive a follow up email for a big complaint I had with the killing of ATA support; With an ATA, It sounded clearer but I still missed a ton of calls from friends that keep telling me to get a working phone(Missed out on a lot of fun). My first included year will be up at the end of July 2009 & I have no intention to renew it. Anyone want to buy a slightly used MagicJack? I think I know the answer to this one; Only someone who doesn’t know what’s going on with MagicJack would go for it like myself a year ago. Never again. Then again; It’s only $20 a year right? Still not worth it. What’s that? you say my MagicJack adapter is defective? I’m not paying another $40 for another shot in the dark & there is no way Danny Boy would give me a free replacement.

    I did myself the favor of avoiding the headaches that is MagicJack for another year with a new service that just launched June 2nd; Ironically when my ATA service got killed off. I won’t say much about it because I’m not a salesman or affiliated with the company in any way. I’m just a big networking geek. However I can say that HayTek Gadgets Blog admin turned me to the solution. I really like my new SIP provider service.

    SipGate Rules!
    Google is your friend :)

    Legend:
    ATA = Analog Telephone Adapter
    SIP = Simple Internet Protocol
    Danny Boy = Dan Borislow
    Dan Borislow = Lying Thief!

    I’ve had more than enough mercy on you Dan Borislow.
    Danny Boy at his $20,000,000 Palm Beach Estate: http://www.youtube.com/watch?v=R3x6CBLJOrA

    P.S. I am very sorry to all for my venting of anger; Please forgive me.

  42. David Cossa Says:

    No one seems to mention the problem with area codes. If your area code is NOT on their list you are FORCRD to use a DIFFERENT area code and number. You MUST change your phone #. And THEN everyone local who calls you has to pay long distance because of your new area code. Sucks

  43. Same Problem (Resolved) Says:

    I think the reason for that being that most of us ditched landlines years ago. Even cell phone don’t have this problem. I have a 951 area code(My local area code is 909) & everyone I talk to does not have limited or crippled long distance & so the problem never comes up. So really what sucks isn’t the SIP/Cell providers lack of area codes or prefixes, But the crippled landline long distance charges. Try taking it up with Verizon of whoever you got.

    I remember when I was little I called a girl I knew from Virginia & ran the phone bill up sky high! I no longer have to worry about that anymore & can call anyone out of state, into Canada, Alaska, or Hawaii for the same minute rate! Local or long distance? No problem…Of course I still have to meet someone from those other places.

    Also, One thing I have noticed is that phone number “Porting” isn’t available from most of the smaller SIP providers at this time. Gotta wait on this one; But then again at these new rates it really doesn’t bother me much at all anyway. I didn’t like half the people that had my old number anyway; It gives you a chance to start out fresh :)

  44. Arlene May Says:

    Have had a MJ since Jan 09 and have had nothing but problems with dropped calls, scratch calls, clicking sounds, etc. Customer Service is unbelievable. I have sat at the computer for up to 2 + hours and they cannot fix the problem. I have tried more times than I can remember. I am ready to give up.

  45. Michael Says:

    I bought MJ several months ago. At first, the service was pretty good. Now, I hear a constant phone beep as if I was dialing. The people I am talking to hear this beep at alternate times. This creates pauses in the conversation and at times can be very annoying to the point that I have to get off the phone. There are times when the phone goes silent and I cannot hear the other party on the phone and vice versa. There are also times when I call someone and neither one of us can hear each other. You could never use this as a business line for a home business. I have tried to use their online live support and spent literally 2 hours typing back and forth which never resolved the problem. My concern here is that they have grown too big too quickly and do not have the infrastructure to support this rapid growth. Any suggestions?

  46. Charles Says:

    I have had MajicJack Service for over a year now 304 area code, with no problems… Some clicking noises can be heard sometimes, not always. Anytime I get a bit peeved at the quality, I recall the $70.00+ phone bill that was discarded to obtain MJ. At the discounted rate of $60 for 5 years, I will have saved over $4,150 by the year 2015 !!! It can “click” all it wants to!!!

  47. Charles Says:

    I will agree with an above poster… If you have problems with MajicJack, some thought should be put into the purchase of an instruction manual for computers… Seriously, it is much harder to install a television, than Majic Jack.

  48. yitzchak yellin Says:

    I bought my majicjack one year ago and have already saved over $3000.00 Thant’s right! I travel all around the world and call the USA/Canada every day for about an hour. All i have to do is connect to the internet. It has worked fine and has gotten better in the past3 months with clarity and connectibility reliability. I don’t know what I would do without it. Thank you Don and YMAX

  49. rizvi Says:

    sir,

    pls let me know yr magic jack will work in united arab emirates to call india pakistan n bangladesh. I am very keen to if it is so.

    Thanks
    Rizvi

  50. R. H. Moore Says:

    I let greed get in the way and I bought two MJ’s (one for my home and one for my office) and the worst part I paid for 5 years of sevice. I have been trying to contact Magicjack for months, they do not have a live body for Customer Service, just an endless maze if pre-determined email answers that lead you around in endless circles. I should have stayed with my original Telephone service provider. I’m currently relying on my Cell phone at home and went back to my original service provider at my office. Luckily my Office Phone provider didn’t charge me and new service fees to set up my service because I had been wih them for such a long time. I contast the The FCC and my local Secretary of State and filed a complaint against Magicjack. Magicjack, in my estimation, is a big scam and the FCC should should investigate them and have them shut down until they provide customers with a 24/7 TFN (Toll-Free Number) customer service so Users can contact them if they need assistance. I imagine I will never see any of the $200 plus dollars I charged to my Credit Card. Anyone who uses an innocent child to market a service shoul be ashamed if themself and should be slapped with a hefty fine and jail time be imposed. I recommed that their assects be frozen and the SEC should get involved. BUYER BEWARE” We just may have another “Burne Maddof” on our hands.

  51. R. H. Moore Says:

    I let greed get in the way and I bought two MJ’s (one for my home and one for my office) and the worst part I paid for 5 years of sevice. I have been trying to contact Magicjack for months, they do not have a live body for Customer Service, just an endless maze if pre-determined email answers that lead you around in endless circles. I should have stayed with my original Telephone service provider. I’m currently relying on my Cell phone at home and went back to my original service provider at my office. Luckily my Office Phone provider didn’t charge me any new service fees to set up my service because I had been wih them for such a long time. I contacted the The FCC and my local Secretary of State and filed a complaint against Magicjack. Magicjack, in my estimation, is a big scam and the FCC should should investigate them and have them shut down until they, at the least, provide customers with a 24/7 TFN (Toll-Free Number) customer service so Users can contact them if they need assistance. I imagine I will never see any of the $200 plus dollars I charged to my Credit Card. Anyone who uses an innocent child to market a service shoul be ashamed if themself and should be slapped with a hefty fine and possible jail time be imposed. I recommed that their assects be frozen and the SEC should get involved. BUYER BEWARE” We just may have another “Burne Maddof” on our hands.

  52. Judie in Oregon Says:

    I bought my MagicJack at Best Buy last February. Plugged it into my MacBook USB port and followed all the directions to get up and running. I called my daughter, just using my laptop’s mic. It was horrible! Nothing but static, and choppy conversation. (Pretty much the same complaints I’d read about MagicJack online before I bought it.) I figured I had once again succumbed to slick advertising and bought a useless device. But, I did a little googling for online suggestions regarding MagicJack.

    The most common suggestions were:

    1. Use an AC powered USB hub (instead of the under-powered ports in our computers.
    2. Use a real phone! (I bought a $14 vtech at WalMart, don’t use the fancy, more expensive ones!)

    I came home, plugged everything in and called my daughter again. This time, she had no clue I was using MagicJack. After talking for about 20 minutes, I asked her how I sounded and she said better than usual. (“Usual” was my Sprint landline.) I used MagicJack for another couple of weeks and had absolutely no complaints so I pulled the plug on Sprint. I have been a very happy MagicJack user from that day forward, plus I’m saving $70 a month in phone bills.

    I do have a prepaid cellphone that I keep just in case the power goes out and for times when I’m away from my MacBook. But I had the cellphone even when I had the landline.

    I don’t think it’s fair to make accusations against Dan B. or MagicJack. MagicJack DOES work. It’s just that there are so many possible variables when it comes to computer setups that “one size fits all” is impossible. Do a little homework and try some of the suggestions online. Nothing to lose and you could gain what you spend on a monthly landline. It’s sure a good feeling to cut THAT cord!

  53. UnhappyJack Says:

    I have had a MJ for about 6 months. I HATE it and my wife refuses to talk on the phone (which could be seen as a positive!). I get beeps on the other side with short silences. The conversations sometimes break up. People phoning often get straight to voicemail. And before people scream n00bie, I have been in IT for 20 years, my 10mbit/375K broadband connection is used for very little else and it has been installed on fresh installs of XP and vista.

    When I had it running on a linksys PAP2 ATA device, it was acceptable, but now that that has been stopped, I am back to the crappy MJ device. I don’t believe any of the glaringly positive reviews here… they all plants!

    Yes you save money, but is it worth it? I think I am going back to my landline for the 911 service. It also does not cost $70 or so as some people reported, my basic landline service was $18/month.

    Use it as a second line only.

  54. vii smith Says:

    Will not cut the cord to laneline which is att,I Have power outta very bady…so landline will back-up my home secrity system,911,faxing,and local calls,etc…Mj is a 2nd line for long distance calling budgetuser

  55. JDW Says:

    I bought MagicJack about a year ago, but didn’t use it very much, even though it worked well. Thanks to the suggestioon of a recently visiting brother-in-law, I bought a Panasonic 4 phone wireless setup, and now my MJ is hooked up and is useable throughout the house. It works great. Just waiting for portability of my landline number before I discontinue that service. Incidentally, I also bought a Thin Client computer dedicated to running MJ exclusively, so I don’t have to keep my desktop on 24/7. The Thin Client stays on all the time, and uses very little energy, another saving for the frugle minded. I got mine on eBay. If you don’t know what a Thin Client is, go to the unofficial MagicJack support group for more info: I think that this is their link: http://www.magicjacksupport.com/

  56. ksdj1 Says:

    I’ve used MagicJack for 1 year now and I love it .

    Is it a perfect product? No , but for the price and function there is no better internet phone deal on the planet.

    I ditched my landline and never looked back. $20 a year for UNLIMITED CALLING, seriously how can you pass this up? You get email alerts when you have messages too.

    CALL QUALITY ? It’s very simple , the faster your speed , the better the call quality.

    Every once in awhile I get light static , this same static you may have on a normal wireless phone.

    The call quality overall is very good to great.

    I don’t know why every person in the world with high speed doesn’t own one, its the best bang for buck phone product on the planet.

    It’s not $20 a month , ITS $20 a year for UNLIMITED CALLS

    SOLD!

  57. IEJ1027 Says:

    I have used MJ for over a year now and have had no problems with it. I do recommend it to friends and family. The savings per year is well worth it. We have no other phone service in our home except our cells. This service works great in unison with cell service. I lowered my cell minutes plan, use MJ during the day, use the cell nights and weekends. Its great!

  58. Newby Says:

    I just got the MJ and tried a few things to test it out on my ISP. These were the things I had read in reviews found across the web.
    1-Many of the ISP providers intentionally block or hinder clear voice because they also offer phone services and seek to keep that client base strong. I tried MJ with my Comcast basic ISP and it worked just fine…a little clicking and static, a few stutters, but generally better than my cell phone with Sprint and not much worse than my digital voice from Comcast.
    2-I was able to send a fax without any problems. This was a complaint with certain ISP’s and clarity fo the line.
    3-I connected it to my entire house phone wiring system and was able to use any phone from any room in the house and could use my cordless phones also. no real problems… a little clicking, scratching or pauses is not enough to waste the $25/month I was paying to ATT or the $33/month I am paying to Comcast. In my case, paying the $40 for the 1st year is worth every cent. My wife really likes our phone number that we’ve had for over 15 years, so I may give them a bit longer before I switch, but if it were just up to me I’d have switched the same day.

    Also with respect to all the folks fussing over out porting… I’ve worked for a telco for 22 years… all of these companies drug their feet to get portability going… and they all still regularly screw it up. Yeah the FCC said you have to do it and if they push MJ they’ll still give them years to make it work just like they did with the big telcos. As far as area codes… portability screwed up the whole system… area codes are a thing of the past, because of portability. Pretty soon, your phone number will be like your SSN… it’ll follow you everywhere and you won’t be able to get anything without it.

  59. Steven Reiser Says:

    Hi,

    I bought a magicJack and went through several levels of online Chat support with a “Please connect to the Internet [error 3]” and after numerous times of unplugging and replugging, Advanced restarts and downloading the latest FIX for my computer, the error was NEVER resolved and I have NO firewall either.

    Hence, the phone I bought after magicJack just sits there useless. So far I have found NO SOLUTIONS for the Level 3 error.

    Steve

  60. blipette Says:

    Want the truth about Magic Jack: including the many criminal charges on the owner; go to
    http://broadband-nation.blogspot.com/2008/10/real-problems-with-magic-jack-is-majic.html

  61. blipette Says:

    Also, I would strongly suggest the LP, PC and other reputable companies quit promoting “positive only” feedback. I know I wont go to these sites anymore for accurate evalluations.

  62. m72 Says:

    If you are having call quality issues just buy a cheap USB PORT with adapter then your calls will sound just fine.Thats what I had to do…Now my calls are fine.

  63. Randy Says:

    I DID ditch my landline for MagicJack.
    It USED to work great.
    Now, call quality is so bad, it’s no longer usable.
    I have a dedicated laptop for the system, no other apps are running.
    I even spent an evening trying to tune task priorities & router settings.
    Nothing. (Yes, I know what I’m doing. I’m an MSEE).
    MJ also suffers from SERIOUS “ring-trip” issues, probably due to it being powered from USB.
    On MANY phones I tried, when a call comes in, MJ picks up the line, then immediately hangs up, without EVER ringing the phone.
    No voice-mail, no caller ID on the phone, just a pick-up, hangup.
    The only record that a call was ever attempted is the MJ screen on the PC.

    The customer service has a canned script they run through, and doesn’t understand English too well.
    I once told them that the ring circuit was so poorly, the device could be a fire hazard.
    The customer service person responded with “That’s great!”.
    Sadly, I bought the 5-year plan :(.
    I sincerely hope they get this fixed.
    I’m burning lots of money in cell phone minutes.

  64. Bill Boroski Says:

    MJ is great. I can’t however use STAR 67 (*67) in my ougoing calls as it seems that you can only dials ten digit phone numbers. I dial *67XXXXXXXXXX in order to block my MJ number from the receiver. I always supply my cell number so that the receiver will return my calls on my cell phone and not on the phone that sits on my desk, connected to my computer.
    I always recommend MJ to friends. I ditched my land line.

  65. owen holmes Says:

    Magic Jack has never been a success on my phone for i cannot get it to come thru or switch from my pc speakers to my phone and the switch will not change from speaker to telephone, also a friend that has MJ calls are often distorted or just simply cut off in the middle of a conversation.

  66. Bruce Says:

    I already have dumped the land line for MJ. Works perfect in windows 7

  67. David L Says:

    I’ve been using the Magicjack for several months without any problems. I bought it to use as a second phone line in my home office. I have had it connected to 3 different computers, running with XP, XP64bit, and is currently connected to a PC running Vista64bit, with no problems.

    Keep in mind if you are thinking about buying a MagicJack, you will have to dial your local area code prefix for every local call you make. At least I have to here in Louisville Kentucky. There are no calling features other than caller ID that I know off either. But for $20 a year, I can live without them.

    I would say that most of the problems people have here with the MJ are problems totaly unrelated to the MJ itself, and are probably most likely either their computer, router, modem or their Internet service provider. Heres a list of the system I’m using with the MJ right now:

    Windows Vista 64bit
    MSI mainboard K9A2 Cf-f
    AMD Phenom X4 CPU
    4 gig ram
    LinkSys Cable Modem
    LinkSys Wireless-G broadband router
    10 Mbps broadband internet connection

    Minimum System it has been connected to:

    Windows XP
    PIII Cpu running at 1.3ghz
    512 meg ram
    Same router and modem as above

  68. Roger G. Says:

    I was wondering when will we be able to get a Canadian phone number as I installed my MJ and had to chose from a US area code and I live in Montreal so atm I cannot give my number to friends here in Canada since they would have to call long distance to reach me?
    Thx in advance for any answer on this subject

    Best regards,

  69. James Says:

    I use linux, and magic jack does not work with linux at this time. However, I hope they have a driver soon.

  70. vdot Says:

    If you like the magicJack (or not), check out this feature enhacnement app now available for the magicJack.
    It’s call MagicBeans, and adds a bunch of features for use of the magicJack including
    Block Calls via CallerID, Extend the number of Rings before going to voicemail (ie Ring duration),
    and a bunch of other features.

    The site is magicjackbeans (.com)

  71. Angus Says:

    Been Majic Jack Customer for 2 Years, love the service both reliable and simple to use. Hosting Jack on home server and wired it throughout the house on Brn/Wht pair.. It now provides dialtone to 3 cordless phones and one 2500 DTMF phone.. Will be porting my POTs Number to it once number porting is available. Works good through wifi hotspots already!

  72. dekalbtxx Says:

    there is a problem with using the Magic Jack and USB headsets. an issue with switching between the two. sometimes the microphone does not switch when you select headset. It drops headphone calls randomly

  73. MycroSmith Says:

    Still waiting on the number porting. I want to port my home number, since my area code is not available. I’m really wondering if this will ever occur.

  74. DaveC Says:

    I also am still waiting for local # portability. Ill get two as soon as that happens, I just can’t loose my local number.

  75. Lawrence Kohlz Says:

    I am landlocked or cell jacked at the present, WildBlue is not supported, but good news Wireless is on its way for us mountain folk. And when it is, MJ will be our communications vehicle. I do Linux, and it will hurt my self-respect to have to put Microslop on a box just for phone, but then maybe MJ will make good and release a Linux version. However, triangulation capability is a slap in the face for those of us who think big brother and the NWO can go to H_ll, and we don’t call 9-11. Lets hold on to as many bits of communication privacy as is left to enjoy.

  76. Sri Says:

    I love MagicJack! I need it specially to fax. I had little problems in the beginning faxing. But now, as I have configured it properly, I can send and receive it with no problems what so ever. I also figured that you dont even need a fax machine to send a fax. all you need is just the magicjack and fax console program (microsoft program). That’s it. Connecting one end of the magicjack to the usb and the other end to the modem through the phone cable to the same computer and configure the modem. That’s it. It does the magic. I also found out that you can still use the phone using your headset.

    Thanks again! YAAAY to magicjack!

  77. ratedK Says:

    The only thing keeping me from making the switch is the ability to keep the phone number I’ve had for 30 years.

  78. johnny Says:

    sent one to my brother over moscow and works as clear as a regular land-line free world calling

  79. bob Says:

    No need to send majicjack to other countries. Since they will need a PC to use it, why non use Skype??

  80. Mary Says:

    You said the only thing keeping you from making the switch is the ability to keep the phone #, you have had for 30yrs. I too had that issue. So I decided to get rid of my land line replace it with Magic Jack and I have a net 10 cell phone where I transferred my 25yr old # to. And it cost me only $20 per month, because that’s all the min I need on my cell….$20 for 200min. This works for me because I have the Magic Jack also. I don’t really need the cell, just for emergencies and to keep my old #.

  81. Ryan Says:

    has anyone herd when they are going to gave the cell phone version

  82. sara Says:

    Yes it work !!! we had it for 2 years now, and it work overseas, my mom who lives in Peru called me from her Magic Jack I sent her, and we both talk as much as we can! ;-)

  83. jerry Says:

    I called a local radio-shack today to see if they indeed sold majicjack. They did. One problem that they shared with me was that I would have to have a phone number change. Still another problem was that majicjack support for my area code (360) was maxed out and that I would have to have an area code (509) number. Even that didnt bother me, too much, until I realized that those who presently call me locally would be faced with long distance charges unless they were either using their cell or some form of voip.

  84. Lori Says:

    I have had magic jack for almost a month. In my opinion it isn’t worth 2 cents! Callers cannot hear me. SOMETIMES if I call them back they can-but then the call usually gets dropped. Sometimes the phone doesn’t ring AND I have had v.m’s take DAYS to receive!! A family member called me one day and she got someone elses voice mail so she called back twice to hear that my number was no longer in service!! But on a more positive note…..I was able to make THREE successful calls in ONE DAY with NO problems. So, if you want to use a phone-I SUGGEST KEEPING YOUR LANDLINE OR CELL!!

  85. Ian Says:

    We’ve had 2 magicjacks, for about a year now. Canadian numbers just became available, so when we tried to switch our U.S. numbers for Canadian ones, the website wouldn’t allow us to choose anything other than American area codes. Contacted ‘Gabriela’ via text chat, who proceeded to inform me that Canadian numbers were available only to NEW customers. Thanks for screwing-over all your existing Canadian customers, Dan. Needless to say, when the service runs out on these, they’re going into the trash.

  86. BWR49 Says:

    I was very skeptical about the magicjack. I took the plunge right before christmas. All I can say is, “why didn’t I do this sooner?” I installed it in less than five minutes, and have never had an issue. Great voice quality. I use it on my laptop and the magicjack is connected to my Uniden 5.8ghz cordless phone system. I think the reason it doesn’t work well for some people is because their hardware is not up to par. My laptop is less than two months old, so it has the top of the line equipment, which makes the magicjack happy. Folks, you simply cannot do better than this product for phone service. From the price to the quality of the calls, to the portability of it…the MagicJack is simply magic. If I could be a company spokesperson I would do it for free! And I will be upgrading to the new one when it comes out — the main reason I bought this was because I have crappy/non-existent service on my iphone and can’t use it at home unless I am standing in the middle of my swimming pool. Now, my wife can get a hold of me at home whenever she needs to. Great product that’s affordable and really makes the phone companies nervous, no doubt…

  87. Abia the Cat Says:

    I’ve been using the MagicJack for about a year now. Liked the service well enough to go another year with the company. Customer service has been great with the few questions I had. Looking forward to the cellphone MagicJack device.

  88. David Garvin Says:

    I read all the posts, and I agree with all the positive ones. I have had my mj for over 2 years now without any problems except for 1, which I was able to resolve myself. I just removed mj from my computer completely, plugged in the dong again, and presto, it all started up again, and works fine now.

    For those having problems, you might want to try my solution, as soon as mj comes out with all the new things the promised at the latest tech show, I will be getting rid of my land line.

    Happy Computing, Magic Jacking Everyone! I too have the 5 year plan, and I think having long distance and local calling for $1.00 per month is the best buy in the land……….

    David

  89. Al Says:

    I have actually a problem with my MJ, the first day I installed it it worked fine. the next day i could hear the caller but he/she can not hear me. I tried everything, changinging phone, reset the MJ, Checked sound on both the MJ and my laptop and adjusted my computer firewal to no avail. I chatted with MJ folks and they are still could not figure out what is wrong yet. I changed the computer and it worked on this new laptop. Has anybody outthere face such a problem and what do they recommend?
    Al

  90. BOB Says:

    MJ needs FAXING SUPPORT & CAPABILITY BADLY. This is a very POOR System until they do something about their POOR FAXING Capabilities. I did everything they said to do. Used 2 different machines including WINFAX. But MJ failed terribly in this department. I don’t care what other features they include. They don’t have my approval until this BIG MAJOR PROBLEM is fixed.

    If you do research on the net you will understand what I mean. You will find allot of ANGRY people who tried using MJ to fax but got poor results. This system is not predictable to do faxing. SO it will not get my vote until they fix this major problem.
    Thanks

  91. JB Says:

    I’ve had magic jack for over a year and would be using the device more if it didn’t gobble up so much bandwidth. With each one of these eating up about 100-200kbps when I get two or three of these on a mid speed dsl line it just doesn’t work too good. There tends to be alot of garbled/missing words in a conversation. Maybe if better compression was used this problem could be avoided making magic jack a much more desirable method of communication.

  92. S.PRIFFER Says:

    I would like to know when will MajicJack work with non Intel Macs ?

  93. L. Mahalo Says:

    I think people should keep land lines because they are most likely to still work when cell phones won’t…9/11…Haiti…terrorism…

    My concern is…is MagicJack just some clever way to for some somebody somewhere to access info on our computer???

  94. pursnatch Says:

    I jusr rcvd mine canadian numbers are sold out had to chose US number for now, besides that this thing is great plug n play and the sound quality is really good!

  95. kgh Says:

    Love my Magic Jack had it for 1 1/2 years going strong. I dumped my landline & I hooked up my jack to the main jack from the landline & pumped it to all phones in my house. Love it can’t wait for the new stuff to hit the market. Went from $80.00+ a month to $1.67 a month

  96. Glen Kowalchuk Says:

    I’ve had 3 Magic Jacks since 2007. I’ve cancelled my land lines. Retired my cell phone to only basic road calls and use the Magic Jack in Canada, States, Europe, Caribbean, Mexico and S. America. This TOOL is exactly that. A reliable surprising quality product. I’ve been in telecommunications for 20 years. this is the best product I’ve ever seen. There are only 2 problems. It’s TOO CHEAP, so people think it is cheap quality. WRONG! It’s worth ten times what it costs. $59 for five years. Amazing. It works well on XP, great on Win7, but the best on Mac/Snow Leopard. The 2nd problem are people’s own computers / internet service. MagicJack will work great if your computer and internet is working GOOD. I’ve run MagicJack in places your email would hardly work. Surprisingly I was able to make calls when the bandwidth was terrible, but the calls went through. The product is rock solid. It’s your computer and internet that must be solid as well!

    3rd point… MAKE SURE TO USE MAGIC JACK CONFERENCE service. IT”S FREE AND WORKS GREAT.
    Most people never knew about this hidden gem! 305-848-8888

    IF anything MagicJack needs to hire a professional Web designer (Adobe) to do their site. It’s so hard to find information and would increase the customer up take if they had a real website.

    This has been my favorite Christmas gift for friends because it’s such a great phone.

    3 years ago my telco friends would scoff at me when I called them on my MagicJack.
    They laugh and say get a REAL PHONE. They aren’t laughing anymore. In fact then are very quiet about the whole MJ revolution. Yes REVOLUTION. The femtocell has AT&T hopping mad, but the FCC will not stop MJ.
    MJ has the right idea, retail stores will HOTSPOT this along side their WiFi service. It’s another great solution.

    Will MJ allow existing customers to upgrade to Femtocell. Most likely not. So if you have a 5 year plan like I have and you want to jump to MJ’s femtocell, you’ll most likely have to get a new phone number. The whole porting and transferring of DID’s should be click and go.

    Keep up the great work MagicaJack!

  97. Glen Kowalchuk Says:

    Important note: If you ever run the Upgrade.exe / Fixit and discover the MagicJack voice quality goes bad, even though the installation said successful, this is most likely a corrupted install file was copied over. No end of reinstalling, rebooting or unplugging and re-plugging will most likely not fix the problem.

    To fix the noisy/scratchy line quality, simply connect the MagicJack and notice two virtual usb disks.
    ERASE the second disk contents (disk utility), unplug and re-plug the MagicJack back in. MagicJack will launch as per normal and request re-registration. Once this is done MJ will perform like new with the noise problem fixed.

    I discovered this problem after doing an update via a wireless network which was weak to begin with. Once you flush out the corrupt file and relaunch MagicJack it recovers and is good as new. Thanks MJ!

  98. Semo Says:

    I have one of the orig magicjacks–I’m talking over 3 years now, and I have been watching for area code 239 (SW florida) it has been listed as available soon for all these years!!!! even now, it says almost available soon!…what the heck, pay the guy, (Embarq) what he wants so many of us can get the 239 area code. Enough already, promises, promises………….

  99. Shahid Hussain Says:

    My wife and I will be moving to Kuwait for two years and are looking into purchasing MagicJack. Do you know if anyone has successfully used this device in Kuwait? The reason I ask is because a good number of the middle eastern countries block the usage of SIP(?) VOiP services and I do not know if Kuwait would pose this problem.

  100. Jarome Sweeney Says:

    I’m sure everyone know by now, but the new technology have been talked about at CES in Las Vegas. The femtocell technology should be introduced within the next few months. I’m not sure if this link will work for you, but this is where I found out about it: http://www.magicjackspoker.com/

    Hope it comes in handy for you. I know I for one will be getting another magic jack, the updated version. I’ve had my current one for years, never any problems!

  101. L.S. Says:

    Thanks Mr. Borislow for helping out us common folk! Magicjack does work; just make sure your computer works too! If you have an older model computer, just upgrade. Remember all technology CAN and WILL fail at some point. It’s manmade! That’s why people have jobs in tech support or there are code developer jobs, to do just that “fix” stuff.
    Magicjack is the solution to high phone bills…do what makes sense; keep more money in your pocket.
    I even convinced my 86 yr old grandmother to try it. Bought her one for Christmas, guess what? She loves it and saves $180 a month – no more phone bills! I’m excited to see the next products produced, because I will definitely be on board and ready to purchase and…sell it to my family members and friends! Kudos!!!

  102. Steve K Says:

    I just wish they would improve their customer service. I paid for a year of service in Oct 2009 and due to an error on their part I am only getting service til March of 2010, that is 5 months in my book not a year. Their online live chat is horrible. Once I proved them wrong they did not respond to me any more. I gave them the receipt. Their product is not bad but beware if you have a billing issue.

  103. rda367 Says:

    Been using Magic Jack for 2 months. I have had no problems at all, the call quality is great, and you can’t beat the cost. I had to buy a $30 RAM memory card for my extra laptop, which I use to stream music and for Magic Jack only. I also use a DECT 6.0 phone which I bought for $20. The results you get are effected by your equipment. It was a small investment on my part, with terrific results. Get the Magic Jack, get more memory for your computer, and get a DECT phone that will not interfere with your wireless network. Also use a CAT5 cable instead of WIFI on the computer you use for Magic Jack.

    Only problem I had with my computer was that I used a 5.1 surround sound system for music, and Magic Jack wants to default to the on board Conexant sound card. A simple fix, just go into control panel and change the settings.

  104. Randy Says:

    To all skeptics of MJ:

    I’ve had the device for two years now and running. The biggest complaint I’ve heard from people about NJ is that you need to have a computer running 24/7 to mimic landlines and the cost of running a comp 24/7 is just too much. Well, simple answer to that! You do NOT need a quad-core computer to run MJ. I’ve been running the unit on a $100 refurb netbook. The lid is closed, so no extra power needed to run the monitor. Total power needed to run the 9-inch netbook is 10 watts!! That’s lower than some energy efficient lightbulbs! And, If I’m not mistaken, it’s about the same power needed to run the Vonage router!

    Another issue people have is fear of accessing data on the computer. Well, don’t think this is actually a problem, but if you only use the netbook for MJ, there is no data that would be compromised. I also have the netbook in a DMZ, so there is no access to other devices on my network.

    So the total investment is $140 for the first year and $40 for the next two years. $180 for THREE YEARS of phone service – not bad in my book!

  105. Mark Johnson Says:

    I installed magicJack several weeks ago and I am very pleased with it. So much so I am disconnecting my landline service. Installation was a snap and no need to purchase a special phone; any cordless / corded phone will suffice. The traditional phone companies have to hate magicJack. I am recommending it to all my friends.

  106. Chuck on an Island in WA. Says:

    I first became interested in the MJ in 2007 when a friend got one. (He has had to replace his once already and has had several periods of “lost service that took “forever” to get cleared up through MJ support. The last time it was only cleared up when he had a computer Tech call MJ support on his behalf.)
    At that time they didn’t offer support for Linux but said it was “in the works” and “coming soon”. 2 years later I contacted MJ support and guess what – support for Linux is “in the works” and “coming soon” Now, as of Oct 2009, Linux support “coming in 1st quarter 2010″ but I hate to tell you MJ support, it is now into the 2nd quarter of 2010 and we are still waiting April 3, 2010!!!

  107. Scott Martin Says:

    I’ve had MJ for two years now. The most important thing to remember is your Internet upload speed. The higher the better. Upload speeds drop as more and more people sign onto their Internet provider. Sometimes the weaker signals (usually cell phone callers) hear every other word from the MJ. Just make sure your upload speeds are above 600 kps. If it drops below that the cell phone callers may only hear every other word from your MJ. Other than that, it works like a charm.

    Scott
    Tampa, FL

  108. Li Ma Chicago Says:

    I have been using a Magic Jack for more than a year, everything works perfectly. however,I only used it with win XP and Vista. Now, I am planning to use it on a win 7 when I travel abroad. Will I have any problem with it?

  109. Donna Says:

    I’m waiting for my magic jack to arrive. I will hold on to my landline for a little bit because I don’t like that i have to lose the phone number. If this works, it will save me so much money. And for the people out there with security systems in your house, I also have a security system that runs through the phone lines. All you have to do is call your security and get a digital backup so your alarm system runs through the use of the cellular towers and not your landline. you don’t have to give up your security system.

  110. Jon_Of_Pentium_III Says:

    In my third year of Magic Jack and it still Rocks

  111. Seth Lieberman Says:

    I have a magicJack and turbocharged it by adding the Magicfeatures and Skyjack plugins. It now has caller id name, call blocking and call recording. I can also make and receive Skype calls from the same phone.

    Take that OOMA !!!

  112. Thomas Howell Says:

    My father in law has been using it for quite a while now and highly recommends it. As soon as a Linux version is available, I will make the switch

  113. upx Says:

    I just paid $20 for my 3rd year of MJ.
    But the quality is unreliable… often requiring a callback or two.
    And from Phoenix to San Francisco Area, the voice quality is so bad, that I HAVE to call via Google Voice — and even after that, I still have to call them back every once in a while when the quality degrades.
    Combined with the savings from my T-Mobile prepaid cell phone (~$60/yr), I’m probably saving at least $600/yr over the common phone system/plans.

  114. Sonja Lopez Says:

    Initially I found magicjack to be pretty reliable and a good scondary source for longdistance, but most recently I have found that my magicjack uninstals itself, choppy reception, dropping calls at random. I am now looking for an alternative device, which is annoying because I purchased the 5 year plan.

  115. Avro Says:

    Ok, I’ve seen a lot of BS about the magic jack that I have to assume is being propagated by phone company plants or people with defective computers that blame the magic jack for the problems. All I can do is tell you my experience so here goes:

    I lived in the GTA for a long time and I’ve had a cell phone but no land service. Last August I moved to Sherbrooke, Québec to attend university. As was expected, first-year students cannot find work in Sherbrooke because the second-year students have the jobs locked up. As a result, I looked for any method possible to reduce my living expenses and there were a few things I did that proved to have a significant impact. One was car insurance, it’s less than half the cost in Québec that it is in Ontario. The other was getting unlimited DSL internet. With that, I was able to forego cable TV because I could see all the shows I wanted on CTV, CBC and Global’s websites. I worked at tigerdirect and we were selling the magic jack. I realised that this would be another great way to save money since Sherbrooke was already LD from everyone I knew, I decided that having a US-based number wouldn’t matter. I even was able to cancel my cellphone because my university has WiFi all over campus and since I use a laptop for everything anyway, I would simply use the magic jack at school with ear buds and the built in mic on my laptop. I have a massive gaming desktop rig so my laptop is rather primitive. It’s an eMachines E620-5885 with an AMD Athlon 64 2650e 1.6GHz single-core processor and 2GB of DDR2-667 RAM. It has 2 USB v2.0 ports and the magicjack is amazing with it. Even at Dunkin’ Donuts in NDG where they have WiFi for customers, using my phone there just costs me the price of a cup of coffee that i would have bought anyway. For everyone who says that using a magic jack requires a fast computer, they’re full of it. The computer I use at home for the magic jack is almost 10 years old. It’s a Dell Latitude C610 with an ancient Intel Pentium-3 processor running at 1.0GHz, it has only 512MB of RAM and an old USB v1.0 port! When I was in Sherbrooke, I used a wired ethernet connection because that laptop doesn’t have built-in WiFi (it’s too old). I only do this because I figure it saves the NetGear PCMCIA wireless card I bought for it since the router is under my kitchen table and the laptop is on it. I am very happy to report that the magic jack works equally well with WiFi as it does with a wired connection. Even at a decent distance and a bitrate of only 18.0Mbps it’s flawless. It’s best to keep in mind that even that fastest home internet speeds don’t generally exceed 10Mbps, anything over 10Mbps will perform the same. I won’t say there haven’t been issues because there has. There was a time when it wouldn’t download my contacts properly and yes, the live agents are as retarded as live agents are everywhere else (they seem to try to prove there’s something wrong with YOUR computer first) but in the end, magic jack released fixes for all the bugs and I haven’t had an issue since. The issues lasted for about a month but considering what I paid and the fact that the issues didn’t stop me from being able to place calls, I can’t really complain all that much, although it was a real pain in the caboose at the time. The magic jack offers a messaging service similar to what Bell and Rogers offer, call-waiting and call-display that stores call history. It can be used with a normal land phone, cordless phone, computer headset (wireless or wired) or a microphone/earbud combo (that includes built-in mics). Overall it has been an absolute godsend to me and has given me tons of entertainment as I see the faces of people light up as they watch me use it. I also love letting them use it themselves and see their faces as they make an LD call in perfect quality on a phone plugged into little box plugged into my laptop which is not plugged into anything (WiFi on battery). They often say that the magic jack is perfectly named because it seems like magic what that little box can do. What can I say, I agree. I do not work for magic jack and never have. I’m just a student at Bishop’s University who really thinks that from a telecommunications standpoint, this is the wave of the future.

  116. Dustin Says:

    It’s usually free. You also control your number after a new bill was passed back in 2004 by President Bush. As long as you pay your bill you are good to port to a new carrier. This website give a timeline for number ports with all the major carriers and prepaids

    http://dustinjones.me/2010/05/28/timeline-for-porting-number-for-all-cell-phone-carriers/

  117. Jabeen Says:

    I saw magic jack in operation at a friend’s while in Tanzania, and I would like to get two devices —
    one for my home in Tanzania and one for use in Canada. I plan to buy two magic jacks from Best Buy in
    New York, is that OK to do for use in those two countries? And how do I add the international plan once
    I’ve left the store?

  118. Natalia Says:

    I am VERY happy with the MJ. Except I dont like the fact that you can not use it to fax. If they came out with some sort of adapter to hook it up with that would be great!

  119. MIguel Hampton Says:

    I love the Magic Jack, I have two that I use for business…

    I had a client ask me why I didn’t have a local number, in my head I laughed.
    I then went back to my home office and programmed my MJ to a Local KY number, guess what I am still doing business in KY.
    Just recently, I hired a free lance consultant to help me on a new project and the only phone he had was an VA phone number and he needed a KY number… So MJ to the rescue, once again!

    I am a Magic Jack fan for 3 years now…

  120. John Lewis Says:

    I bought two magic jacks and gave one to granddaughter. She moved so just let the jack go for a couple years. I used mine and still do today as signed up for five years. Now I wanted to re-activate the old magic jack and can’t remember the password so the magic jack people I have to buy another as if I stole this one and not been used for two years at lease. After two hours plus of yelling and then the lad said I will let our repair people take care of it as I can’t start it. So, I am now cancelling my five year one as well. These people will RIP YOU OFF if you don’t remember the password or able to prove you paid for it. They want another $39.00 first. Go to Skype at lease also able to use sms there. Plus calls are cleearer as well as better !

  121. Steven Says:

    I bought my first MJ the month it went on sale. I have been extremely satisfied. I live 12 hours away from my home town and use the number forwarding feature so that my family can call me on a local number and it forwards to me 4 states away on my home phone as a local call for anyone there wanting to call me just like I was in town with no long distance charges. I have one for my home phone and one for my cell phone and they work great. I also travel and stay in hotels for work and use my MJ with my laptop and the hotels wifi for outgoing calls and save cell minutes. The only problem that I have is it works with Microsoft but does not work with Linux however this would not be a problem for most users. I would highly recommend it for the way I use it.

  122. Ember Says:

    I ask a friend to buy me a magic jack in the us, but can i use the said gadget to call somebody in jordan or other parts of the globe aside to us and canada?

  123. Bill Carson Says:

    JUly 12, 2010– I have a full day trying to get the MJ to work on a new laptop, with no other applications running, over a cable modem with 8 mg download and 3 mb upload. Still every other word or so cuts out. I spent 2 hours on web chat with their “top 10%” tech guy and still it has severe cutting out problems. I”m sick of this thing. I wanted to like it and use, but if it won’t work, it won’t work!

  124. Pete Hook Says:

    I have used MJ for about 2 years now.In the beginning there were some connection problems, but after solving them, things were ok.
    Then for about a year or so, connections were quite good, excellent voice quality even on international calls.
    But since about a year ago – July’09 – ,things started deteriorating – connections were dropped very frequently.
    Sometimes after 2 min ,other times 5-10 min.If I was lucky I’d get 20 min out of it.

    The weirdest thing was that the audio dropped on my side.The other party could hear my voice,but I couldn’t hear them.Ending the call and redialling resulted in the same thing – could not even hear ringtone.
    The only way to re-connect was to unplug MJ and start fresh.
    Have been on support chat for hours – they blame the phone, firewall etc etc -None of those settings were changed.
    Different phone – no change.Firewall always allows MJ to connect, AV the same.
    The updates they suggested didn’t work either – I checked them afterwards and they were meant to resolve Vista
    and Win7 problems ,but I’m using MJ on XP SP3
    Support cannot detect any problems with the connection and can’t explain the dropped calls,but I suspect that it may be the servers I connect to.

    Apart from the connection problems ,voice quality has also deteriorated – lots of echo on International calls.
    Other long distance is accompanied with lots of crackling noises, fade outs etc
    One could say it’s my line -well ,I’m on a 10Mb cable and other services, like Yahoo voice or Google voice or Skype ot TeamViewer Voice or any other VOIP services , don’t have this problem.

    If it weren’t for the fact that I paid for 5 yrs in advance , I would ditch MJ in no time flat.
    They have now become extremely unreliable and I wouldn’t recommend it to anybody anymore.

    It may well be that in other parts of the country (US or CA) connections are better,but for me it’s become a dud.

  125. CArmen Says:

    I’ve been told that on August 1st FOR SURE porting will be allowed. You should be able to get rid of your home line and port that number to MJ. YEs, August 1st, 2010. Keeping my fingers crossed. THey promised….

  126. don Says:

    Well today is August 2nd and still no porting…

  127. cHAIM Says:

    Let us see. As a regular first phone, I would vote no. As reported a yr ago, the cost to leave a computer on all the time is expensive. Maybe now with a small $200 used netbook it would make sense but then one has to have internet at home all the time. I have had great difficulty with Magic jack as it usually quits being reliable after about an hour or two of being on line. But for $20/yr it is great for travel. I use it all the time when I travel out of the city. It is also great for those who live overseas and want toronto numbers. If it could send faxes it would be helpful and if it was able to CALL FORWARD I would imagine I would use it all the time for my out of town clients to be able to call locallya and I would not have to pay long distance. It would be worth a lot more to me then. Again for $20 you can’t go wrong

  128. neil p Says:

    i bought one middle of july im in ont canada cost me 10bucks for a local number . works great not a problem with it . for 30 bucks a year lets see bell or rogers even come close to that . im a fan my phone bills were running around 75 bucks a month im a winner already . as i flip one at bell and rogers . lol

  129. Carl Says:

    I bought mine last May and was initially very pleased. Now, after experiencing a full day without any phone service at and a completely failed support system I am having very serious second thoughts. Of course, I’ve already paid for my first year and they have my money. What makes the current situation even worse is that anyone calling my number gets the message “that number is no longer in service”. It has been a long, long time since I’ve been so totally disgusted with a product and its support. New users be warned. When it’s working it’s fine, when it’s not – you’re up the creek with no options.

  130. sal a mander Says:

    william goat and anyone else out there thinking this is not ready for p[rime time must be in denial.
    i ditched my landline less then 30 days after i bought this awesome little box.
    maybe they work for the competitor or something. do yourselfa favor and dump your landlind and put the money you was using to pay the phone bill in a savings account. then after a year go to hawaii or something.

  131. Progresso Says:

    I’m thinking of buying a MJ but I need to know if they have the number portability up and running yet??? Anyone out there with an answer? I have Brighthouse VOIP phone service now and I have had problems since the day I got it. Numerous modem changes, quite often the service doesn’t work and this is a security risk. Not only does my burgler alarm fail when the service isn’t working but in the middle of the night if there is an emergency the first phone I pick up is my home phone and I have no dial tone. I have to wake up enough to grab my cell phone and those are wasted seconds.

    I look foward to dumping my VOIP landline. My only options are to go strictly with my cell, buy a MJ, or go back to AT&T. I can tell you, MJ appears to be the answer. I agree with SAL A MANDER. Lots of competition plants out here.

  132. Korey Says:

    Google has MJ beat. You can call anywhere in the us for free with Google. Sign up for a gmail account. That gives you access to the free outbound service. Then sign up for a Google Voice account which is also free for the inbound service. And Google Voice has a ton a features MJ does not.

  133. Doug Says:

    MajicJack just killed my account for a total BS reason..they said I exceeded by 20 times the limit of calls on my account?>??
    I call 2 hours a day LD to my Girlfriend on my MJ and this is 20 times the average?… BUT..here is the clincher..they wantedme to .renew my account right now (after three months into my first year).. and gave me a killer (?) deal to sign up for five years..and then they would promptly disconect my service ??? this has got to be breaking some laws..!~!! Even the tech help said she didnt like it but her hands were tied…they killed my account..so sad..grrr what a P.O.S.!! …people..DONT BUY!!!

    call quality was horrible..only occasionaly was it good..most times it was chopped up voice or dropped calls! ugh…

    junk , jUNK J U N K !!!

  134. Curt Says:

    I tryed Magicjack as soon as it came out, at the time I was using Vonage which had major problems with my Comcast cable box, tryed several boxes same deal. My first experence with MJ was way better than Vonage as far as compatability with Comcast cable boxes, call quality was as good as Vonage or better, MJ had a few problems with droped calls, I know the later devices worked better but the 4 ring rule I wish could be changed but to make a long story short I have been running my business with it for going on 4 years.

    You need a good internet connection and faxing don’t work as well as people are moving to online faxing, I like the device and will keep using it waiting on a MJ Pro or an upgraded device.

  135. msjaafil Says:

    well the MJ IS GOOD IF YOU HAVE A REALLY FAST INTERNET,BUT THE MAIN ISSUE IS THE MJ DOESN`T WORK ON MY FAX YOU CAN`T SEND OR RECEIVE FAX PERIOD ,I TRIED SO MANY TIMES(OVER 30 TIMES) ONE TIME THE FAX WENT THROUGH ,HOW ABOUT TRYING NETTALK WHICH I DIDN`T TRIED YET THEY SAID ITS SUPPORT FAX.

  136. Chris Says:

    Your are limited to available area codes, you also are limited to the number of calls you may make or receive per day via there (TOS).
    Not worth it…
    Defiantly a Scam….
    Tech support conversation.

    Please wait for a site operator to respond.

    You are now chatting with ‘Tammy’

    Your Issue ID for this chat is LTK43603886559X

    Tammy: Hello, how may I help you?

    Chris: Hello Tammy I just purchased the magicJack and it gave me a Indy phone number with a 812 area code, I live in sothern indiana and the area code is 812 is there anyway to chane this.

    Chris: sorry 317 area code is what it gave me

    Tammy: Yes, you can change mj phone number in your my.magicjack.com account.

    Chris: it say it cost $10 to do so?

    Tammy: Please be informed that changing/adding mj phone number has a nominal fee of $10.

    Chris: wow i never told it to give me this number this area code is not even in my prefix and local call will be imposiable for anyone to contact to me local with calling long distance.

    Tammy: Are you the one who register the mj device?

    Chris: Yes

    Tammy: We can no longer change the nominal fee as that is the company’s policy.

    Chris: Ok will ill just return it I new there was a catch to this, it really does me no good if my mother who lives next door to me have to place a long distance call to call me. This is funny stuff thank you for your time.

    Tammy:Is there anyting further I can help you with.

    Chris No this will make a great review on the net, thank you and have a great evening.

  137. pancakes Says:

    i think the MJ is a very good thing they came out with but i have had some problems with it, it cuts me off when i talk to someone down my street, it works great for long distance, but not ver good with short distances.

  138. Guido Says:

    Everywhere I try to call now I get a busy signal or “all circuits are busy try again later” message? Is magicjack getting ready to go under?

  139. Candice Says:

    Hi….I love my majicjack so far. Except that local incoming calls are being picked up as long distance. Sooooooo no one is calling me on my majicjack. Trying to get someone to fix this problem seems to be a hard thing to do. The Canadian web site does not work. There is a phone number that you can call and leave a message, but what happens then, nothing so far. This has been going on for over a week. No one gets back to you. I have left my email and reference number with them and still here I wait for some help. Also to get another number. You go in and there are no numbers, or how can you get into the vanity numbers? I hope there is actually help out there.

  140. ROBERT WAYNE Says:

    I PURCHASED THE MAJIC JACK 09/04/09 USED IT GOT MY PHONE NUMBER SOUNDS GREAT SO FAR – I WAS AWAY FOR A FEW MONTHS WHEN I TRIED TO USE THE MAJICK JACK I COULD NOT THEY REQUESTED YHAT I HAVE TO RENEW MY SUPSCIPTION ……
    WHICH I THOUGHT WEIRD SEEING I BOUGHT A FEW YEARS ON THE ORIGINAL ORDER
    COULD SOME ONE PLEASE CHECK THIS OUT AND CALL ME AT 978-996-8068 [MY CELL PHONE NUMBER THAT IS AOLWAYS WITH ME.
    THANK YOU
    ROBERT WAYNE

  141. Mike swaney Says:

    I love my magic jack. Most of the naysayers I have seen on here don’t know what they are talking about. My bet is most are using the cheapest DSL their IPS offers and magic jack need at least 1.5megs to function properly. So complainers dust off those wallets and put out an extra 10 dollars a month for DSL that will get you the bandwidth needed to make your magic jack work and quit blaming the makers.

  142. candy Says:

    Question? Can you recieve collect calls on Magic Jack?

  143. Irving Says:

    I’ve had magicJack since it’s inception. Currently running my second unit (first one crashed) and it’s my home phone. One feature I like is when I’m not home and someone leaves a message on the voicemail, I get an e-mail on my cell phone with a .wav file so I can listen to the message wherever I may be. One thing I don’t like is that I can’t receive faxes on my Brother 575 fax machine. I can send faxes but cannot receive because the vioce mail picks up the call before the fax machine can grab the signal. If anyone knows a workaround this, please advise.

  144. Irving Says:

    Candy, you cannot receive collect calls.

  145. Irving Says:

    Candice, go to their website (you can access it from the magicJack) and chat with a customer rep, they’ll help you. They have improved their customer support a whole lot from a couple years ago.

  146. Irving Says:

    Got my Brother 575 fax machine to receive a fax with magicJack. The thing is you must know when the fax will be incoming because you need to pick up the handset. magicJack voice mail picks up the call after 4 rings. You need to set your fax ring delay to 2 rings. When the fax starts coming in, pick up the handset after 2 rings. You will hear the fax tone through the handset. Put back the handset on the hook. Now voice mail will not answer and your fax machine will receive your fax.

  147. Julius Says:

    I hope MagicJack they will support Ubuntu Linux…

  148. mojo9156 Says:

    If you’re MJ is sending calls directly to voicemail you have to change a few settings on your computer. Go to the device manager and the network adapter, then make sure your computer isn’t turning off your network adapter to save power. You’ll also have to do the same thing to the USB port that it’s plugged into. My Magicjack works perfectly now!

  149. Clair Says:

    I try to call myself from my friends cell phone but it dosent ring it just sends me a sound-less pop up that says “blah blah is trying to call you” so when I’m away from my phone I will not know people are trying to call me.and I also can’t get voicemail. It sends me a pop up saying” I have a new voicemail” so I press ok and I go into MagicJack and I press the voicemail button but it just shows my phone number and goes “beep beep beep” then hangs up. It says I have a voicemail but the only way I can get it is from my e-mail. Does Anyone know what to do? Please help. I don’t have a real phone just a iPod touch 4 generation. Anyone know what to do?

  150. wison st juste Says:

    I have a magick jack,this is the second time -It hapenedto me I did everything -but no way to make a call-they sent me my password back ,.I tried it please help me with this problem-product of 2009-The phone is (617) 391-7551-Please fix it for mo ,Thank you.

  151. janna Says:

    iam from canada, i purchased magic jack plus, i love it works great, now i can make all the long distance calls no worries about my phone bill, and it was so easy to register and set up, iam telling all my friends here in canada
    to order a magic jack they won’t be disipointed, also i think it helps to have highspeed internet. no problems with
    my original magicjack that i have had now for 3 years. and magic jack plus awesome , everyone should own magic
    jack plus.

  152. Debra Bergey Says:

    I have had similar problems with MagicJack anyone interested I have contacted the State Attorney General of Florida at this web address http://myfloridalegal.com/ On the right side of the screen it says file a complaint ( I called and was informed they have over 200 complaints in their office about magicJack. If you want ANYTHING done about it file this complaint online with Pam Bondi Florida Attorney Generals office.
    Also I contacted a class action attorney in Orlando who forwarded my email to a class action attorney in West Palm Beach Jeff Liggio email jliggio@liggiolaw.com. If you want to file a class action suit email this attorney if he sees enough emails with disgruntled customers of this scam he will surely take this case and sue the crap out of Daniel Borislow in Federal Court! Publix lost millions in a class actions suit. Its about time Daniel Borislow pays the customers he ripped off

  153. DAVID Says:

    MY UPSET WITH MJ IS THE FALSE OR RATHER MISLEADING ADVERTISEMENTS. THAT YOU CAN SIMPLY PLUG THE UNIT INTO A WALL SOCKET AND IT WORKS, YEAH, NO COMPUTER NEEDED, BUT YOU DO NEED A MODEM WITH INTERNET AVAILABLE. MOST PEOPLES LANDLINES ARE TIED IN A BUNDLEWITH INTERNET SERVICES. THE LESS SERVICES YOU GET FROM CABLE SERVICE THE HIGHER THE BILL.IF THIS ITEM WERE WIFI, I COULD UNDERSTAND THE CLAIMS. cUSTOMER SERVICE??? THE WOMAN COULD HARDLY SPEAK ENGLISH. SHE COULD NOT FIND MY ACCOUNT. mANILAS ECONOMY MUST BE 100 TIMES HEALTHIER THAN OURS. PORTING YOUR CURRENT NUMBER COSTS YOU, NOT MENTIONED. I AM RETURNING THIS MJ I WOULDNT ENTERTAIN THE IDEA OF USING IT AGAIN, IF IT WERE FREE.

  154. tom Says:

    is anyone else who is on magic jack having a problem with ” dropped calls ” ? also a bit of ‘ cutting out ‘ , especially just before “dropped call” .

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