Comments on: magicJack Inventor Responds to Customer Service Complaints http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints News and views on today's hottest laptops, cell phones, and other mobile devices. Mon, 13 Feb 2012 16:43:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: MALIK SMITH http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-284757 MALIK SMITH Fri, 10 Feb 2012 01:13:57 +0000 http://blog.laptopmag.com/?p=2740#comment-284757 ALL DISSATISFIED CONSUMER SHOULD TAKE A STAND AND CALL YOUR ATTORNEY GENERAL`S OFFICE,FTC,FCC,AND BBW..WE SHOUL ALL FILE A CLASS ACTION LAWSUIT..LET MAGIC JACK KNOW DONT TREAT US LIKE CRAP.. ALL DISSATISFIED CONSUMER SHOULD TAKE A STAND AND CALL YOUR ATTORNEY GENERAL`S OFFICE,FTC,FCC,AND BBW..WE SHOUL ALL FILE A CLASS ACTION LAWSUIT..LET MAGIC JACK KNOW DONT TREAT US LIKE CRAP..

]]> By: MALIK SMITH http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-284751 MALIK SMITH Fri, 10 Feb 2012 00:57:00 +0000 http://blog.laptopmag.com/?p=2740#comment-284751 I HAVE BEEN TRYING TO TRANSFER MY NUMBER FROM MAGIC JACK TO VONAGE FOR OVER 10 DAY NOW,AND MJ IS NOT RESPONDING TO MY OR VONAGE REQUEST..THEY REFUSE TO PORT OVER MY PHONE NUMBER TO VONAGE.. AFTER READING ALL THE COMPLAINTS ONLINE IT SEEMS LIKE THIS IS THEIR REGULAR PRACTICE..I HAVE ALREADY FILED COMPLAINTS WITH FTC,BBB AND FCC..IF I LOOSE MY NUMBER BECAUSE OF YOUR ILLEGAL PRACTICE I WILL DEFINATELY SEE U IN COURT.. I HAVE BEEN TRYING TO TRANSFER MY NUMBER FROM MAGIC JACK TO VONAGE FOR OVER 10 DAY NOW,AND MJ IS NOT RESPONDING TO MY OR VONAGE REQUEST..THEY REFUSE TO PORT OVER MY PHONE NUMBER TO VONAGE..
AFTER READING ALL THE COMPLAINTS ONLINE IT SEEMS LIKE THIS IS THEIR REGULAR PRACTICE..I HAVE ALREADY FILED COMPLAINTS WITH FTC,BBB AND FCC..IF I LOOSE MY NUMBER BECAUSE OF YOUR ILLEGAL PRACTICE I WILL DEFINATELY SEE U IN COURT..

]]> By: Winston http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-283757 Winston Wed, 08 Feb 2012 15:21:40 +0000 http://blog.laptopmag.com/?p=2740#comment-283757 I purchased two MagicJjack units but use only one. The one I used worked OK international calls, but it was sometimes choppy on local calls, but I could use it nevertheless. The problem I have with the unit I used was that I think it burnt out two of my computers. I'm not sure of the first, but I'm sure about the second, because the minute I plugged in the unit into the USB port I smelt something burning, and then the computer locked up, and it never worked again. I got a new motherboard on the first but haven't been able to fix the second, since these are HP computers and a motherboard other than from HP won't work properly. I wouldn't want to use MagicJack anymore unless in the external form. I can accept the quality of the calls, but I'm always worried that it is going to burn out the computer again. So I'll wait until I can afford one. I went to the customer service chat area, but they wouldn't accept responsibility for the loss. I purchased two MagicJjack units but use only one. The one I used worked OK international calls, but it was sometimes choppy on local calls, but I could use it nevertheless. The problem I have with the unit I used was that I think it burnt out two of my computers. I’m not sure of the first, but I’m sure about the second, because the minute I plugged in the unit into the USB port I smelt something burning, and then the computer locked up, and it never worked again. I got a new motherboard on the first but haven’t been able to fix the second, since these are HP computers and a motherboard other than from HP won’t work properly. I wouldn’t want to use MagicJack anymore unless in the external form. I can accept the quality of the calls, but I’m always worried that it is going to burn out the computer again. So I’ll wait until I can afford one. I went to the customer service chat area, but they wouldn’t accept responsibility for the loss.

]]> By: Rick http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-283425 Rick Wed, 08 Feb 2012 05:58:19 +0000 http://blog.laptopmag.com/?p=2740#comment-283425 911 emergency service Hi there is a very important issue that needs to be resolved I have been using (magic jack) for almost a year now. It has been working very well and I registered 911 service this is very important in the event of an emergency Well I decided to upgrade to (Magic Jack plus) during the activation or setting up your account one of the options are. I do not want a new number I will use a number registered to my account which for me was the correct answer (THERE WAS NO WARNINGS) when choosing this option. Completed the rest of the process everything went well until the day I need to use the 911 emergency services which was registered to your number before. (It is no longer) And your unable to register to the new magic jack plus using your own number which was registered before with 911. You will have no idea this has happened. The only explanation I get through the chat was to change my account phone number and possibly change it back I'm not sure how many times you can change a number back and forth without being charged but either way in and event of an emergency you will not have 911 services without doing so. I don't believe the customer should have to jump through hoops possibly be charged doing so when you are already have a registered account and the option is to use a number already registered to your account PS this has not been corrected I am still without 911 service 911 emergency service

Hi there is a very important issue that needs to be resolved I have been using (magic jack) for almost a year now. It has been working very well and I registered 911 service this is very important in the event of an emergency

Well I decided to upgrade to (Magic Jack plus) during the activation or setting up your account one of the options are. I do not want a new number I will use a number registered to my account which for me was the correct answer (THERE WAS NO WARNINGS) when choosing this option. Completed the rest of the process everything went well until the day I need to use the 911 emergency services which was registered to your number before. (It is no longer) And your unable to register to the new magic jack plus using your own number which was registered before with 911. You will have no idea this has happened. The only explanation I get through the chat was to change my account phone number and possibly change it back I’m not sure how many times you can change a number back and forth without being charged but either way in and event of an emergency you will not have 911 services without doing so. I don’t believe the customer should have to jump through hoops possibly be charged doing so when you are already have a registered account and the option is to use a number already registered to your account PS this has not been corrected I am still without 911 service

]]> By: Mohammad Othman http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-280125 Mohammad Othman Fri, 03 Feb 2012 20:51:45 +0000 http://blog.laptopmag.com/?p=2740#comment-280125 I been trying to solve billing problem for 3 weeks no luck. This company has the worst customer service ever. I don't believe it. I chat with the representatives every week 2 twice and always the say will get back to you it been over 3 weeks so far none got back to me. I wouldn't recommend this MagicJack to anyone. The company who sell's it doesn't stand behind their product. I been trying to solve billing problem for 3 weeks no luck. This company has the worst customer service ever. I don’t believe it. I chat with the representatives every week 2 twice and always the say will get back to you it been over 3 weeks so far none got back to me. I wouldn’t recommend this MagicJack to anyone. The company who sell’s it doesn’t stand behind their product.

]]> By: Geraldine http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-274288 Geraldine Sat, 28 Jan 2012 21:24:52 +0000 http://blog.laptopmag.com/?p=2740#comment-274288 I purchased 4 magic jacks, from you guys, I lost one with 3 years of service left on it, they would not transfer it the the one that I am using so i guess they lost me as a customer, not very accomadating. I was told at first that I could then after been left on hold for about 20 min as told no. oh well. I guess they don't mind losing customers I purchased 4 magic jacks, from you guys, I lost one with 3 years of service left on it, they would not transfer it the the one that I am using so i guess they lost me as a customer, not very accomadating. I was told at first that I could then after been left on hold for about 20 min as told no. oh well. I guess they don’t mind losing customers

]]> By: joe i lozda http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-274007 joe i lozda Sat, 28 Jan 2012 16:53:51 +0000 http://blog.laptopmag.com/?p=2740#comment-274007 Dear Sirs: My service was set to expire on Jan. 21, 2021, Magic Joe, 954-380-9606 and, I tried several times to lock in the offer for $19.95 or so, for another year. Unfortunately, after several attempts you payment system never accepted my perfectly sound CitiCard M/C. I am interested in this offer as I am not a heavy user.......please assist me in this matter.........check your records, my attempts were made before your Jan. 20, 2012, deadline. Thank you, joe Dear Sirs:

My service was set to expire on Jan. 21, 2021, Magic Joe, 954-380-9606 and, I tried several times to lock in the offer for $19.95 or so, for another year. Unfortunately, after several attempts you payment system never accepted my perfectly sound CitiCard M/C. I am interested in this offer as I am not a heavy user…….please assist me in this matter………check your records, my attempts were made before your Jan. 20, 2012, deadline.

Thank you,

joe

]]> By: julio http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-272899 julio Fri, 27 Jan 2012 20:05:19 +0000 http://blog.laptopmag.com/?p=2740#comment-272899 I GOT A magic jack from some body that dont have the acct or password; i want to use and dont know how recharge with my creditcard my ph is 514 641 2554 tanks I GOT A magic jack from some body that dont have the acct or password; i want to use and dont know how recharge with my creditcard my ph is 514 641 2554 tanks

]]> By: Ageorge http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-270661 Ageorge Wed, 25 Jan 2012 23:03:08 +0000 http://blog.laptopmag.com/?p=2740#comment-270661 Poor customer service, I spent more than an hour with Raphael on a recharge issue (Issue ID for this chat is LTK554032317349X) and with no issues of mine, they refused to commit to their promise, will not renew when the current subscription ends. Poor customer service, I spent more than an hour with Raphael on a recharge issue (Issue ID for this chat is LTK554032317349X) and with no issues of mine, they refused to commit to their promise, will not renew when the current subscription ends.

]]> By: perry cohen http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints/comment-page-10#comment-270640 perry cohen Wed, 25 Jan 2012 22:18:04 +0000 http://blog.laptopmag.com/?p=2740#comment-270640 paid the five year renewal and they also took money for an additional one year , when i contacted tech support they said tuff cant fix it make sure they do not have your bank info only use one shot charge with these people paid the five year renewal and they also took money for an additional one year , when i contacted tech support they said tuff cant fix it make sure they do not have your bank info only use one shot charge with these people

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