Comments on: magicJack Inventor Responds to Customer Service Complaints

By: Bill

Bill — Wed, 17 Mar 2010 11:43:23 +0000

worked well until a couple of weeks ago and the contacts list vanished. Everything being said about tech support is true. When they get stumped they simply leave not to return. Minutes go by between each interaction. They’ve made themselves totally insulated with no numbers or address or email contact. That in itself makes them very questionable. I will never recommend this product again.

By: James

James — Sat, 13 Mar 2010 13:42:16 +0000

Magic Jack tries to make life difficult for those who have questions about how long the service is supposed to function and how your credit card is being charged. It is almost impossbile to determine the status of the service even after giving them your credit info. I renewed my service (I think) and they sent me an email telling my magic jack would be shipped shortly. I already have a magic jack and I don’t need another.

Live chat is really bad. MJ hires incompetant people who read from a script. I live in one state, and they charged me sales tax from another, AFTER I agreed for them to charge my card. Further, they charged me for a renewal BEFORE my OLD period ended. I have spent literally hours on live chat trying to solve this really simple problem.

This turns out to be a Magic JOKE

By: John

John — Fri, 12 Mar 2010 12:43:43 +0000

Customer service is horrible. Got my MagicJack 4 days ago. Works fine except when you call my magic jack pone number, you get someone else. They wont give me a new phone number. I cant speak to anyone. Into about my 5th hour of LIVE CHAT with no end in site. This is a joke.

By: jim gynn

jim gynn — Fri, 12 Mar 2010 02:50:24 +0000

I am glad to read this site about all the negitive complaints about magic jack, the message is clear not to get magic jack way too many complaints compare to positive comments about magic jack, I will save my money, sorry to hear so many people have been taken advantage of, lastly I think the inventor has a creepy smile.

By: Frank Kovacs

Frank Kovacs — Sun, 07 Mar 2010 21:54:45 +0000

What should I do when the sreen tells me , your contact
were not downloaded

By: Frank Kovacs

Frank Kovacs — Sun, 07 Mar 2010 21:51:14 +0000

I got a magikjack for my birthday. It was working very good for a couple of month.
Now on the sceen it tels me, your contact were not downloaded.
Could somebody tel me what I should do to get it runing again.
My computer is working fine.
Cant fined the customer service line.
Thank you in advance.

By: sophia

sophia — Sun, 07 Mar 2010 14:49:59 +0000

Bought magic jack to use for calling out of state, since can call to CANADA, that why we bought, but we couldn’t call … everytime we made a phone call and got connceted, then just about 1 min, get disconnected.. very very BAD connection… So disappointed.. When we were on a FREE TRIAL…it worked fine, then we bought 5 years plan, though would save us some money, but end up WASTING money on buying this MAGICJACK… Wouldn’t recommended to anyone.

By: John

John — Sat, 06 Mar 2010 20:15:53 +0000

I love my Magicjack. I do think that there are changes in the Magicjack program during updates that are causing some headaches but generally these can be fixed. My only grouse is that I am unable to backup my contact list as I cannot find it in the Magicjack drives…I used to be able to see it but now it has been moved and customer service has not been able to point me in the direction of where to go and find it. Other than that I hope that Magicjack continues successfully for the next 20 years…

By: Ron

Ron — Thu, 04 Mar 2010 21:39:56 +0000

I have enjoyed my magic jack for over a year. I was hospitalized the day before renewing and now that i am out…I can’t renew for another year. I have called and tried to go on the customer service website without success…even when I talked to customer service it sounded like I was calling someones home with kids crying in the background…very unprofessional…very unhappy. For all you guys that have a good experience…my your luck stay with you. I have my number published and have not been able to use it for over a month now. Great idea with no follow-up or customer service.

By: Amelia

Amelia — Mon, 01 Mar 2010 20:01:05 +0000

Customer service is awful. I talked to an associate online and these were his exact words: “I have already explained everything to you and we are getting nowhere I have to end this chat, thank you” And then he terminated our chat. Of course being MJ terrible customer service system, there is no way to support him.

I have a legal subpeona to get the call records, and there seems to be no way to get them. Not even anyone to call.

Worst product EVER!!!