magicJack Inventor Responds to Customer Service Complaints

magicJack is a point of contention for many users who’ve decided to give the low-cost telephony service a shot since its launch in late 2007. While many of have hailed it as a great, low-cost telephone service (including us in our magicJack review), others have voiced numerous complaints. All you have to do is check out the comments section of our What’s New With magicJack and magicJack Inventor Q & A posts to witness some of the opinions being shared on both sides of the magicJack debate. Being the intrepid reporters that we are, we decided to contact the Better Business Bureau to see what have been the primary customer issues with the little-telephony-device-that-could. A quick search on the company Web site revealed that the Better Business Bureau has given magicJack a less-than-stellar letter grade. A grade is determined by a number of factors including the length of the time the company’s been in business, complaint volume, complaint history, how the company responds to said complaints, and other factors. So which grade did the Better Business Bureau give magicJack get? A big, fat “F.” The BBB’s summarizes an “F” with: “We strongly question the company’s reliability for reasons such as that they’ve failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for is fraudulent business practices.” According to the BBB, the two most common complaints involve consumers being charged the full price of the magicjack shortly after signing up for the free 30-day trial, and that it’s extremely difficult for them to contact customer service in order to receive a refund. Since we’re a fair and balanced crew, we reached out to magicJack creator Dan Borislow for his response to these charges. Here’s what he had to say. Charge #1: Some customers are being charged the price of magicJack during their free 30-day trial. DB: This is not true. You will not find one person who was charged before the 30 day trial was completed. The issue is debit card holders, who were told at least 2 times, that there would be a hold against their debit/credit card at time of order. The issue with debit cards is that a hold may have the same effect as a charge on their debit card, causing overdrafts and the like. We do not accept debit cards anymore for a Free Trial, but offer instead a 30 day money back guarantee now. We have had this new policy in effect for about 30 days, and it appears to have fixed this type of complaint. Charge #2: Customers are finding it difficult to reach customer service for a refund. DB: This is ridiculous; it is everywhere on the site. They do not need to reach customer service. It is completely automated and gives an RMA with a scan line. They will also be instructed by Live Chat when they sign on to it or when they ask an agent. Try it yourself. The real issue is that there are professional bloggers hired by our competition to disparage the company. We get over 100 requests a day to resell the product. We have delivered over 1,000,000 units in 7 months. People are very happy with the service. The customer service answers questions within 4 seconds. I am sure this is the fastest in the industry. The reps all get graded and we cut the ones who are not performing. We give you an escalation path to go to if you are not happy with your Rep. I have never seen a competitor offer this type of service. Call up Verizon or AT&T and wait 3 minutes for a rep to answer, who never gives you a credit. As far as Better Business Bureau is concerned, we agreed to treat debit card customers differently than we used to. This was the overwhelming complaint with them. Further, I have Comcast cable in my house; they are rated an F. I use Sprint on some of our phones; they are rated an F. My bank, who I have been with forever, Colonial Bancorp, is rated an F. The list is endless. But we listen to everybody and make improvements constantly. Our reliability, call quality, and customer service have all improved dramatically in the short period of time we have delivered 1,000,000 magicJack (within a year’s time) .It is an amazing story in itself we have grown this fast in such a short period of time. Give me one year in business and we will surpass all our competitors. Unqualified, we have offered the best price and call quality from day one, and we will soon offer them the most reliable and best customer service. I am very proud of where we are to date.

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  1. Hondo Says:

    I could not be more happy with my magicjack. Actually, so far, I have purchased almost ten magicjacks for relatives, indluing my almost 70 year-old mom. I have already used mine in three countries with 100% success. By the way, my experience is that the Better Business Bureau is a money-grubbing machine that is as antiquated as rotary dial. It is time that people stop relying on this pay-to-play dinosaur. The only company worse is Dun & Bradstreet.

  2. Trustee Says:

    I am in Canada and have purchased the MagicJack from the Canadian distributor. It came within days. Yes, there were some glitches in setting it up, but the MJ website fix worked just fine. I had it up and running in 10 minutes, and I am not a computer expert by any means. It works very well for me. Does it work perfectly 100% of the time? No. Does it work very well 98% of the time? Yes.

    I have had the device for 2 months now, and it has more than paid for itself. All of the people belly aching because they had one or two glitches is unbelievable. There are many services we pay for in our daily lives that cost a lot more, and provide more frustrations than MJ.

    As far as the BBB, I have found over the years that there is one simple difference between companies that receive an A and those that receive an F. The difference is that member companies of the BBB always get an A and non-members always get an F. I did a thesis on the Toronto BBB when I was in the MBA program and although I did very well on it, my prof, who was a staunch BBB supporter and a close friend of the former President of the BBB, Paul Tuz, took offense. Guess what, many years later Tuz was exposed to be a fraudster and my thesis conclusions were proven to be 100% true. That revelation in the press led to the downfall of the BBB in Toronto, the dismissal of Tuz and a complete revamp of the BBB. It has never been the same since!

  3. Trina Says:

    I bought my MagicJack after reading about it in the great review Jeff Wilson wrote on the product in LAPTOP magazine a few months ago. Well, it was the best $39.95 I ever spent! It’s true what the company says, I’ve not paid a monthly phone bill (at least for home phone) every since I got my MagicJack! I’ve never had a problem with the device or any features and I bring it with me whenever I travel. It’s a gem of a product and I LOVE IT!!! I was surprised to read this post about the issues people are having with the MagicJack. Also, since I read they got an ‘F’ rating by the BBB, I clicked on the link you provided in this article and I saw on the BBB report that the company has 230 complaints filed to the BBB…and this is out of 1 million customers???!!! HAHAHA That’s pretty funny, the BBB gives an ‘F’ rating for a product with a HUGE customerbase = ~ 999,999,770 that are very satisfied vs. 230 customers who found issue with the product! Is there an organization or company or regulatory body who needs to review the relevancy and accuracy of the BBB rating system?!

  4. Anne H Says:

    In January of this year, I did a review of the product and gave it 2 1/2 stars. I like the technology and still use the product. But I could see service would be an issue. While Dan and crew have put measures in place to improve service, I still get complaints from users about their service. I’ll probably update the review I did to include the BBB link that Jeffrey posted above.

    I think a lot of the issues that have been turned in to the BBB could have been prevented if the company had a better web site and support systems. The design, which is better than it was, invites problems. It is not user friendly and still does not have a Privacy page or contact info.

    As for the BBB comments, I would suggest some of the critics volunteer at their local office.

  5. Judah Witt Says:

    You need to balance out customer service. You need to find its launch that works for you, and you do it like clockwork everyday. Be prepared for its launch.

  6. Lalo Says:

    I can’t say enough good things about magic jack. I have it installed on an old P3 Dell that turns itself on @ 7 a.m. and then countdowns to 11 p.m. and then shuts off. The computer is used for nothing else and the magic jack phone never quits. All calls are perfect. I call it my phone server to my friends that do not know about computers.

  7. FloridaJo Says:

    I have bought 4 magicjacks now for friends and family from Peru to Turkey and it is working like a champ and saving us a bundle.
    I think people would complain less actually if it cost more.
    I think you give people too good of a deal and they think something is wrong or faulty with the product.
    What a bunch of whiners.

  8. suzanna davis Says:

    I purchased 3 maqic jacks and returned one. It was a hassle but I did receive my money back, then they charged me again! I had to go through quite a hassle to get my money back. The biggest problem I have had is quality of calls. Since they changed their server to some wonderful worldwide leader of international calling that refuses to be named I have had zero usage of the phone due to so much breakup of my outgoing voice. I am disappointed and feel I have no option as there is nowhere to go for service. Also his answer about it being debit cards was a total falsehood. Mine was not a debit card but only a visa card. I was charged the day I bought them even though I was told I would not be charged for 30 days. To discount those of us who got crap for our money as being a minority is no excuse for no customer service being an acceptable way to run a business that was so laudibly held up by so many dependable sources. I would never have purchased such a device had there not been so much publicity from reliable 3rd parties.

  9. Ramjet Says:

    MAGICJACK IS A FRAUD
    1. The 30 day free trial is next to impossible. They make sure their links don’t work.
    2. Their 30 day free trial STARTS when you order, NOT when you activate, which is not what you are told if you ask them.
    3. They lie, provide false information.
    4. Their International calling rates are DOUBLE other VOIP competition.
    5. They infect your computer with advertizing, makes your computer impossible to use when starting up or when making a call.
    6. They play “The Visa Game”, thats right, bill you for renewals after cancelling! Even if you change your card, thats right! My Visa card had lots of complaints and gave me lots of information.
    YOU MUST send a letter to them cancelling any further right to bill your card.
    7. You must return their jacks, a post office receipt is sufficient.
    8. VISA will charge them back if they fail to refund within 30 days of a reasonable return shipping time.
    9. Play the VISA game right back. Thats why you use a VISA to protect yourself.
    10. They refuse to allow “adapaters” or VOIP WiFi phones. That really sucks.
    11. Their entire organization appears based on FRAUD , it may be legal step by step but overall
    it has the effect of failing to honor standard business practise to the point that
    DAN is loosing credibility and soon MagicJack will be known as one of America’s most
    Fraudulent organizations. I’ve had it with DAN, I wish I had never heard of these creeps.

    12. They actually think consumers like me will take it up the rear end.
    Sorry, I intend making a very large number of posts and contacting every single
    news organization that gave them publicity. Those news organizations need to
    pull their plugs and demand that Magicjack remove them.
    MAgic Jack does not deserve any reccomendations by the press.

    I recommend VOIPBUSTERS.com or one of the many other good businesses that provide
    genuine value with out all the misleading deception and outright fraud.

  10. Ramjet Says:

    Dan can smile but he is a blatant liar.
    You CANNOT simply return in the 30 day period.
    I guess that only 1% of those who wish to return actually get a refund.
    Of those 50% get charged again.
    Of those who cancel their cards, 100% get charged upon renewal.
    Take another look at that smiling Dan.
    Its Dan who plays a business game that may be legal
    but its pure fraud in effect.

  11. Robert Big Daddy Says:

    I love my Magicjack. I’ve used it for 2 weeks.
    I have a Mac, using OS X.
    The problem with most postings online about the Magicjack is that are negative, I don’t believe there true.
    I hope they sale 25,000,000, this year.

  12. gabe Says:

    Their name should be Majorfraud and not Magicjack. It stopped working short period after installing. They DONT have any phone # no Email adress and no functioning Chat for trouble shooting and/or customer service. If they do have one they are doing excellent job in hiding it. I am a regular customer and am not getting any compensation from any of their competitors!!!

  13. Adam Says:

    I have had MagicJack for awhile now – it works great – WHEN IT WORKS! I can easily get in touch with their customer server, but they are all trained to give you the runaround. They make you try a hundred different things to get it to work and completely ignore you when you make any reference to a refund… My device I believe is defective… I told them this and they don’t seem to care – they already got their money. I am in the process of trying something else to get it to work since I have already prepaid for 5 years… I am trying to transfer everything from the magic jack device to a standard USB flash drive, then run the magic jack software off of that, then use a headset through the computer… I believe that will work if done correctly.

  14. Trisha Says:

    My Magic Jack worked to begin with, although the sound quality was always bad. I had echoes, noises, voice distortions. It was from bad to completely distorted. I tried every fix they had. I WANTED THIS TO WORK. I spent countless hours with them on Chat (as their chat is very slow) they had me do the same things over and over and finally told me it was my phone. I bought 2 different phones w/ latest tech. to no avail. Then my warranty period was up and the thing stopped working competely. It would be there until I tried to use it and then it would shut off and say that it needed to be connected to a USB port which it already was. I again spent hours in chat with them, tried every USB port )which work for everything else) turned off modem, restart pc, delete files and it still doesn’t work. So, it worked badly and now doesn’t work at all. MAGIC-CRAP!!!

  15. leah ballejos Says:

    HI MY NAME IS LEAH BALLEJOS I AM A EV ERY DAY REGULA STAY AT HOME MOM I AM NOT HERE TO ADVERTISE FOR THE COMPANY NOR WAS A HIRED TO REPPRESENT AGAINST IT….. MY MOM BOUGHT ME THE MAGIC JACK AS A CHEAPER MEANS TO PHONE CALLS I STARTED IT UP WORKED GREAT HOWEVER A MONTH LATER I COULDNT MAKE AN OUTGOING CALL…… I SUFFER FROM EPILEPSY AND ALWAYS NEED TO HAVE A PHONE AND WITH MAGIC JACKS RAVES HOW COULD I REFUSE….. WELL I COULDNT USE THE PHONE NEARLY THREE HOURS FRIENDS AND FMILY NERVOUSE TRYING CALLING MY PHONE and couldnt get through on top of that today i get on yet again not working im sick and needed to speak with my doctor after they said last week it was technical issues and for him saying its all over the site i dare anyone of yoyu to click it i clicked it nearly a million times… and every single time it took me to faqs… im not an idiot i studied computers….. i know how to work one he needs to hire someone ot fix his website cause i have yet t this date been able to talk to a rep///

  16. Terrey Says:

    I have had nothing but trouble with the “Magic” jack, and am now concerned with how to stop them from billing my credit card for the second year, when the time comes…I have tried working with their “live person” in “customer service” who “spoke” broken English, told me “to take down my firewall” and then “hung up” on me before I could follow his “instructions”!! I see that Smilin’ Dan
    cleverly omitted his company address from the packaging and there’s no way to phone them to talk to anyone either…I smell a class action lawsuit brewing here…anyone wanna join me?!?

  17. wilkie711 Says:

    I have had Magic Jack for awhile now and it works great most of the time.Ramjet needs to calm down!The way he is going on you would think $1000 was spent.CHILL my friend everythings going to be alright.

  18. Jonathon Allen Says:

    What can I say, for the price there is nothing better. The customer service better since I first started. I still have some problems that require me to take 5 to 10 min out of my morning, but for 20 dollars a year that is a small sacrifice. Me and my family are on a small budget, and the other phone companies are to expensive. So we deal with the problems and hope the company gets better, but if I had funds to waste I would proably have a regular phone company.

  19. Mike Racicot Says:

    I have had an MJ for about 2 months now. about 2 weeks ago the Telephone portion of it stopped working. I can still make calls using the computers soft phone pad but this is not very convenient.. I’ve enjoyed the device up until now, when I had to try using their CUSTOMER SERVICE….When working correctly, the device has been a dream, the customer service has been a nightmare… Maybe Dan thinks 3 minutes for a rep is great, and it is, if the rep didn’t have their heads up their wahzoo…I kept getting round around the flag pole for almost an hour, getting answers from the rep that had absolutely NOTHING to do with my proble. After telling the rep I wanted to speak to her supervisor, she bumped me up to another level of service rep. After 30 minutes of that, I was told my problem would be sent to the engineering group and someone would get back to me. That was a week ago, still nothing. A great product in my estimation with a service group that sucks outloud. If Dan doesn’t get his arms around that problem, many people will start to hear the horror stories and shy away from this product. No telling how many additional sales they could’ve made if it wasn’t for the extremely poor quality of customer service, no matter how “FAST” it is…

  20. Ramjet Says:

    It is very obvious that magicjack is concerned about the very negative reviews and complaints and appears to be posting “counterposts” . There are many many other real voip services with rates that even make magicjack look expensive. NEVER use a USB device, magicjack uses the magicjack to invade your computer with advertizing that locks up your computer during startup for several minutes, and during each call. Use a real VOIP phone like a Cisco or a real VOIP phone adapater like the Cisco ATA-186 that has a eithernet connection that does not require your computer to be left on, just your router.
    Now if you want to return your magic jack.
    Send it to:
    PO BOX 6846
    West Palm Beach FL 33405
    Their “Billing Department” phone number is 561-594-2140
    Wait 30 days after they should have received it, contact your credit card
    for a reversal based on their failure to honor their agreement.

  21. Ann Says:

    I placed one call, right after I installed it. That was first and last. All I have now is a dialtone. I am so disgusted with this piece of junk. I would like to rename it Magicjackass. Going to the website for assistance is a joke. You get an never ending loop of “click here” for customer service, sandwiched in between answers that do not resolve the problems. Those of you who have a working device consider yourself lucky. Your jack is truly magic. Dan’s attitude is unbelievable in the face of all the complaints. I am not a blogger. In fact I detest blogging for the most part but I am sharing my experience in hopes of preventing another person from wasting money. I will sing praises to the makers of Magicjack if they get it working. In the meantime people, be warned.

  22. DanBerislo Says:

    I am Dan Berislow. “Every answer you will get from a live person, is available right here at your fingertips, without delay.” Now read this very carefully and tell me I am a liar when I say Live Chat is available on my website. I smoked an eightball of crack in less than an hour, paid for by jackasses that purchased MagicJack. Thank you!
    My new product that will be available to consumers in 2009 I call MagicCrack. For one low price you will get Unlimited MagicCrack for an entire year. Best of all there are no unhealthy side effects from MagicCrack and you will still get high with no harsh crash that leaves you hurting for more. And thats why I will be calling it MagicCrack!

  23. keith Says:

    I have had the MJ for about 6 months. Mine keeps on saying I need to log on the internet. I have cable and I am alway on the internet. I have been on chat with them for as much as 2.5 hours. The problem get fixed that I am good again for about 2 weeks than it goes again. Two days ago I was on chat for three hours with 4 different people. The solution was to send me out a replacement. I was told I would not be charged for 30 day and that would give me time to sent the old one back. My son came over and fixed the problem in less than 5 minutes. My firewall was conflicting with it. I got an email from MJ on my order of the replacement MJ and I was to look it over and need not do anything if it was correct. I replied to the email and said to cancil the order because my son fixed it. The following day I was charged 39.95 for the MJ. I got on the internet and check the tracking numbers and it showed not recieved by the post office yet. I sent out another email saying cancil the order. I just got off a 2 hour chat with customer service and they at first said they did not charge me than after going to the second live chat person they agree I did and that they would refund my money when they got the old one returned. When the MJ works it is a great product. Not sure it is worth the constant problems. It would be great if they had a phone number to call. Guess they know that the MJ is not trust worthy enough to use for business. I am paid up until 2013 and I am having buyer remorse.

  24. John Wheeler Says:

    I am 62 and a disabled Vietnam veteran. I ordered one magicJack on 8/20/2008 and received an email confirming my order and total $50.85. However, upon checking my bank statement online, it showed I was being charged $90.00 (pending). Then, on 8/21, I received confirmation that my order had shipped. I have already requested and received an RMA and plan to promptly return the package — unopened — for a refund. However, two online chats with the customer service people have proved futile and they insist I have not been charged any more than $50.85 despite my bank’s records saying $90.00. You’d think Mr. Borislow with a personal net fortune of over $70 million could readily afford to refund the $90.00 I was charged. By the way, the company’s rating is “C” not “F” according to the BBB which I checked tonight (8/22). And, there have been no complaints against them for the past 36 months! So how they’ve got an “F” is beyond me. And how they’ve not had any complaints at the BBB in the past 3 years is amazing, if true. I wonder if Don’s wife Michele or his daughter Kylie know what kind of a man he isn’t.

  25. akam akalaka Says:

    I purchased a magic jack since June ’08, and i have had nothing but problems with this crap. It has not worked at all for any duration at all. I have wasted easily over 40 hours on their so called live chat. I have documentation, because i have meticulously written in a special notebook, devoted especially for magic jact transactions all the operators i have chatted with. Non of them have been able to solve my magic jack problem. And as i write this piece, my magic jack does not work.

    Talk about being totally exasperated, frustrated and almost helplessly without a solution. The operators have repeatedly escalated my chat sessions to the so called engineers and to date, non of them could resolve my magic problem. You may be curious to wonder what this seemingly intractable problem might be. Well, i will tell you. I cannot get the REGISTRATION initial part of the phone installation done. Does any body know how to make some other contact with The Magic Jack Offices, to the powers that be, so that i can either get the phone working or get my money back. The tragedy is all the worst because i paid them for a 5 years, and i have yet to have any use of this device in almost 6 months. If some body has the magic phone contact please send it to me at aakalaka@yahoo.com or call me at (785) 371-4272.
    One more beef, Their operators have ruined the audio piece of my computer, from all the misguided directives they ordered me to follow to presumably steer me to some resolution of my magic jack woes. Help Help Hell some body please Help.

  26. G. Hansen Says:

    MagicJack is ok, WHEN it works. Have had issues with the function of the device, but that’s not a major problem given the low cost. However, the company’s Customer Service is extremely poor and appears to be outsourced as most of the chat reps I have been in contact with are obviously NOT fluent in English – and are either not willing or not able to deal with any issue outside their scripts…including supervisors. Prone to “canned” preset responses that have nothing to do with issue at hand. Was charged 2x for return order that I had cancelled – and told over and over again that refund was being escalated…NOT! Also, last customer service rep that I “chatted” with actually dismissed me and signed off the chat before I was done…and, coincidentally, did this immediately AFTER I mentioned a possible complaint to the FCC…

    The owner of the company would do well to replace his customer support service with one that will not completely ruin his business, which the current CS service will do if he’s not careful…

  27. John Wheeler Says:

    This is my 2nd comment here. My first was recorded (above and) at http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints#comment-12503. This comment is a complete 180-degree turnaround in my opinion of MagicJack.

    I was able to make contact, by phone, a voice call, with a high-ranking official of YMax Communications, Inc., aka MagicJack. As the result of that telecon, my billing problem was resolved: instead of being charged $93.80 (the amount of hold on my funds account), I was properly billed $53.85 as per my invoice for one MagicJack plus standard shipping plus an expedite fee.

    I had received the MagicJack on Saturday, Aug. 23rd, just two days after having placed my order online very late on the evening of Aug. 21st. (This is what I consider to be very fast service from Florida since it was sent 1st Class Parcel Post).

    Today, after having had the billing confusion resolved satisfactorily, I decided to keep the MagicJack despite having already obtained an RMA# and prepared to return the MagicJack – unopened. I opened the package and installed the MagicJack, selecting a phone number within my regular area code and completing the registration.

    After completing the necessary steps, I made my first call to a local friend. Everything worked perfectly on the first call. I asked her to call me back. The phone rang very quickly and we chatted for over 10-minutes. After ending the call, I proceded to set-up my voice mail, greetings, and busy messages. Everything was accomplished with suprising ease and quickly. The connection both ways was excellent with no echoes or extra sounds with the voice. It sounded to me and my friend like a perfectly normal phone conversation.

    The extra features that come with the software interface are incredible! “Music on hold,” and mute are two bonus features that I didn’t know existed until I closely examined the on-screen interface and heard about the music from my friend.

    My internet connection is residential cable @ 5-Mb/sec and ‘crystal clear’ via MagicJack. I am delighted with my purchase — and I owe an apology to Dan Borislow for my unkind remarks in my earlier post here (made on Sat., Aug. 23rd).

    Oh, by the way, I have oodles of software on my Dell Dimension desktop (it’s equipped with Windows Media Center 2002 Edition (XP Pro SP3)), a 3.0-GHz hyperthread Intel CPU, and 4-GB RAM. Alot of the software includes CD/DVD recording software (Nero, Serif, Sonic, NCH, and more) — and NONE of it conflicts with MagicJack.

    My MagicJack worked perfectly from the get-go. I am a happy camper now. Special thanks to Peter Russo, CFO, YMax Inc.

    P.S. I am a customer in no way connected to YMax or MagicJack.

  28. John Wheeler Says:

    Correction: my bill was $50.85 not $53.85

  29. Eric Says:

    I tried it it didn’t work and yes they cahrged my card. It is obvious that this is not that great of a program. Even if it works for some it seems like I read from more that it didn’t work well for them I just want them to refund my money. I am not angry or anything I just want to be treated fair.

  30. Propmaker Says:

    MagicJackked !
    THE COMMERCIAL: I thought WOW this is great!
    ” It’s as easy as 1-2-3, and yes you can take it with you, unlimited incoming /outgoing calls and all the features!”. Oh! it’s reccomended highly by all of those reputable reviews. I SAID i GOTTA HAVE THIS!

    THE TRUTH : Well I have it, and it sits unplugged next to my computer now because it’s CRAP!
    I spend more hours with live customer care that week than I did with my family! Tried everything.
    I dealt with 7 customer service reps FOR THREE DAYS that seem to be very stupid or slow or on something whatever.
    I made calls it went through but no sound. Some calls I was able to have a conversation. Incoming calls worked a couple of times. Outgoing calls worked maybe 5 times. So a total of 12 local test calls. That was enough. to think that I paid $50+ bucks for it.
    The Product must only work in some areas or whatever cable or dsl service company allows it to work. we’ll never know!

    I’m so PISSED OFF ! I GOT JACKKED BY MAGIC JACK
    and those STUPID SAYINGS
    “UPGRADING LUCKY YOU” or
    ” A MOMENT OF PATIENCE FOR LIFETIME OF SAVINGS”

    THE DEMAND: all the hours and days of frustration and the bad mood swings that the MagicJack has put me and my family through worth $50 thousand plus.

  31. Mike Says:

    Customer service sucks and so does his product…and the bastard who invented the “MagicJack” knows it. It takes a damn hour to deal with the “Chat” customer service, who are completly ignorant. I was charged twice, and sent the damn thing back….WHATS THE PROBLEM DAN? Why don’t you use a “magic jack” yourself, and get a damn telephone customer service…or are you too cheap to do that? You rather fustrate the hell out of your customers??? I am so pissed off I can’t even see straight…

    LOOK FOR A LAWSUIT BUDDY BOY…CLASS ACTION. I AM STARTING ONE….

  32. Raymond Phillips Says:

    I just purchase my magic jack 2 days a go and i already charge $39.95. I would like to know, if something happen to my magic jack, who do i contact ?

  33. Dave Anderson Says:

    Recent chat:

    Chat InformationYou are now chatting with ‘Rachelle’

    Rachelle: Hello, how may I help you?

    Dave: Hi, when I first received my Magic Jack a couple months ago, My caller ID that people see when I call has the correct number.. However the problem is that the name they see is “MICHGNBAR CA”

    Dave: Your people told me a couple months ago that they were working on a fix for that.. Where are we now??

    Dave: I would like it to say “The Andersons”

    Rachelle: Thank you for addressing your concern. Let me assist you on this.

    Rachelle: May I have your email address?

    Dave: xxxxxxxxx

    Rachelle: Thanks.

    Rachelle: One moment please…

    Rachelle: Thank you for patiently waiting.

    Rachelle: Have you received an email yet?

    Dave: no

    Dave: are you there?

    Rachelle: Yes, still checking on it, Dave.

    Dave: are you a real person? or a computer that I am chatting with?

    Rachelle: Yes, we are real persone, Dave.

    Rachelle: *person

    Dave: ok =-)

    Dave: have you heard of this issue on my account ?? Or is this a normal thing?

    Rachelle: I apologize but this is the first time that we encounter this kind of problem.

    Dave: Not the first time for me. It’s been this way since I first subscribed May 31st.. I chatted with your company then and there was no fix for it

    Dave: Could it be because the caller ID name “MICHGNBAR CA” is a town that my phone number is attached to??

    Dave: Could it be as simple as choosing a different phone number?

    Rachelle: Yes, possibly that’s also the reason, Dave.

    Rachelle: Maybe they can also change the setting on their end.

    Dave: So is it typical that all numbers you issue, the name that goes along with it is the city it originated from?

    Rachelle: No, Dave. Some of them don’t have their name attach to caller ID.

    Dave: Ok, can you customize the Caller ID name attached to my number?

    Rachelle: No, we can’t access that one, Dave. You can try to contact your friends if they can change the setting to thier caller ID.

    Dave: No, that won’t work

    Dave: If I choose a different number, can I customize the Caller ID name associated with it?

    Rachelle: No, there’s not on the option.

    Rachelle: One moment please…

    Dave: Are you still trying to send me an email ?

    Rachelle: No, Dave.

    Rachelle: I’ll check for the right information for this.

    Dave: what was the email you were trying to send me?

    Rachelle: No, I did not send it to your email, Dave.

    Rachelle: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Chat InformationPlease wait while I transfer the chat to the best suited site operator.

    Chat InformationYou are now chatting with ‘Evert’

    Chat InformationPlease wait while I transfer the chat to the best suited site operator.

    Chat InformationYou are now chatting with ‘Lira’

    Dave: How many levels of support are there?

    Lira: Hi Dave.

    Dave: hello

    Dave: I’m getting frustrated

    Lira: How are you today?

    Lira: Oh.

    Dave: I think the last person I was chatting with must have been chatting with 50 different people ??

    Lira: ;-)

    Dave: Can you read our chat ?

    Lira: Yes.

    Lira: Please wait while I check that for you

    Dave: what are you checking?

    Lira: Your previous chat.

    Dave: This is exactly how my conversation went two months ago when I first received my magic jack.. It took forever to get no where~

    Lira: Caller ID feature availability will depend on the phone that you are using. Some, you may only see the numbers and not the names.

    Dave: I understand that

    Dave: However, the name attached to the number should be customizable. It is with my home phone, it is with my AT&T cell phone too.

    Dave: most phones now a days, show both the phone number and the name. In fact all cell phones that I know of do

    Lira: Yes, but it depends if it’s compatible with the magicJack.

    Dave: When I call people on my magic jack internet phone, they see a caller ID of “MICHIGAN BAR, CA”.. They don’t answer it because they don’t recognize that as me!

    Dave: Therefore the magic jack is not my first choice in phones to use

    Dave: Is it because it is an

    Dave: Internet phone?

    Lira: Yes.

    Dave: So you folks do understand that this is a problem

    Dave: This can’t be the first time you’ve heard of it like the last person tried to tell me

    Lira: Yes, sorry for that. It’s really her first time to know that issue for this is her first day of work.

    Lira: I do apologize for that Dave.

    Dave: Ok, so how do I get the caller ID changed ?? I don’t want people thinking some one from a “BAR” is calling them when I call

    Lira: I’ll try to forward this issue again to our engineers for them to check if there’s something they can do about this, but I can’t promise you if this can be fixed right away.

    Dave: I can’t accept that this just can’t be done. With the high tech equipment out there and the fact that this is a fairly new service which is an internet portal.

    Dave: How many levels of support do you have?

    Lira: From us, all issues will be forwarded to the designated concerned departments.

    Dave: This is exactly how my chat two months ago went. I got frustrated and quit. I haven’t used my magic jack since! I feel like I’ve waited for your engineers long enough

    Lira: I’m sorry. The magicJack caller ID is just set for the numbers to appear. The name is just optional that depends on the phone that you are using.

    Dave: I can’t accept that.. Can I please have an email address of someone in your company that can make this happen?

    Lira: You may send an email at magicjackconfirm@magicjack.com

    Dave: who will read that?

    Lira: Our administrators.

    Dave: Can I ask another question?

    Lira: Sure.

    Dave: the other question I have is that back a couple months ago, your company told me that I could transfer my existing home phone number and use it with my Magic Jack. Your people said that would be a few weeks away.. Are we there yet? I am eager to cancel my home service plan that is costing me $40 a month. But I don’t want to give up my home phone number of xxx-xxx-xxxx

    Dave: However I don’t want to do this if you have no control over your Caller ID.

    Lira: Unfortunately, until now the engineers are still working on it.

    Dave: Those are the engineers that I would like to talk to because it seems that both issues that I have are related

    Dave: Is there a contact you can give me?

    Lira: I’m sorry, but we do not have numbers for them. You may just include that on your email.

    Dave: Ok well once again I’ve wasted 1 hour of my time and have not resolved anything. I will send an email to the address you gave me. If I haven’t received any resolution to my requests, I’ll not be using my magic jack until your company can accommodate me. I’m sure I’m not alone in these requests.

  34. Techzone12 Says:

    I got magic jack recently, and it does work, occasionally!
    Problems ranging from poor voice quality to not being able to make a phone call. Yes it is cheap, but I guess you get what you pay for! I was planning to disconnect my Verizon line, but now I don’t think so (even though Verizon Customer service is a pain in the neck). I am thinking about Comcast, but I don’t know how good of a deal I can get with them. They are a little pricy I sould say.

  35. Frustrated Says:

    I have the Magicjack for over a month(unfortunately) and have experienced all the negative feedback that I just read. I don’t endorse any products and am not affiliated with any company. I was “duped” into thinking this product was great and now I realize it is just another fraudulent product to make someone rich who doesn’t deserve it. There is no customer service, no accountability or responsibility with the “Magicjack.” I am sure AT&T will be glad to have me back as a customer. Please do not waste your money on this “Fraudulent Piece of _____!

  36. Sam H Says:

    We all know the BBB is the most corrupt old-school rating system out there.
    Also, it is obvious from reading bunch of blogs that RAMJET and others are professional posters that are paid to write bad comments from competitors or even from certain advertisers. As reported, poor comments in certain blogs on specific topics attract readers and the blogs get increased readers and increased ad rates. Like everything, Follow the money. Heck, 1.5 million magicjacks later and a few hundred complaints. I would love that track record. All these people crying scam are silly. Go Dan Borislow!

  37. prestonelli Says:

    MagicJack is a fraud. My credit card was billed next day for a portion, taken back, then billed again for $49.00. I will be speaking to my credit card company. I have the printed proof of the free 30day trial for $39.95 in addition of other things that were said then they did opposite. I hear too many bad things about this company. I am returning the jack, which I just received because I do not want to be billed another time and then later for renewal when I do not want the product. I have not gotten a good feed back from all the bloggers/emails. It slows my computer and I don’t see the advantage of keeping it to save a few dollars but to get a heart attack and …….. I deliberately, after trying to get to customer service and couldn’t get through, took the time on my day off to call them last week. I called them at 12:35pm and was recorded that I was the 6th in line. It went on for a while till it got to 1st on line at about 2:30pm. I had the phone on speaker (THAT’S MY REGULAR HOUSE PHONE, I CHANGED TWO WIRELESS PHONES WHICH BECAME DEAD BY USE OF HOLDING). I continued to hear from 2:30pm that I was next in line for about two thousand times until the phone was disconnected at 5:09pm. (Started at 12:35pm to 5:09pm). I did it to prove my point. I was at home doing several household chores and usiing my cell phone to make other calls. I cannot explain to you the frustration, you determin. I need no more frustration, it’s on it’s way back home to MAGIC-CRAP CUSTOMER SCARE! I WILL MAYBE TRY ANOTHER COMPANY, MAYBE. I WAS A PROTENTIAL LONG LASTING CUSTOMER.

  38. bolo Says:

    Hi Prestonelli,

    Very interesting experience you had. I didn’t realize you could call their customer service. What phone number did you use?

  39. prestonelli Says:

    It’s a number I saw either on this site or another blog. The number I called was for billing: 281-404-1551. I guess they will cancel it soon.
    good luck.

  40. MyRNA MUIR Says:

    Why am I being billed on my telephone bill for magic jack calls. Also, the quality of the phone line is so noisy I cannot hear the person I called. very well. I have tried many things to try to make it clear.

    What can I do???

  41. Alan Says:

    WOW! After reading all the above comments (yes it took some time ) I would have to say there is a little animosity out there! I mean sure they sold you a small jack that you plug into your pc and it doesn’t always (and sometimes…yes does) seem to work as it was designed, but, if you did not have the magic jack then what would you be paying in phone bills?
    It has problems… and so did the first telephone! Do you think Mr. Bell put phones in over a million homes in less than a year, no, and if he did he would have had problems too! Why not relax… take a breath and realize that you asked for the magicjack and they delivered as promised, phone service for only 20 bucks a year.
    New technology is always coming and always being slammed for not being “perfect” from the beginning. Give the Jack a little time to fix the problem and enjoy the 20 bucks a year for phone service that ma bell isn’t getting from you!
    Yes I own a MagicJack, it does have its glitches, I will keep using it!

  42. Dave Says:

    I have had the Magic Jack for 6 months.
    It’s great. No problems, except one week when my number showed up on the caller IDs of people I called with one digit wrong. Big deal. They fixed it.
    As to the allegation that they charge your card before the 30 day period, sorry Dan, you’re wrong.
    I paid by credit card, not debit card. My card was charged the very next day for the full amount. Not a hold. A charge..

  43. Julie Says:

    I received this item as a gift and luckily it was purchased from QVC. Probably not a good move on QVC’s part since their return rate on this items appears to be somewhat high. If this item doesn’t work out, I at least can have it returned to QVC and they will actually issue a refund. Good news also is that the company does not have any of my financial information so I at least have a year to try it before I would have to give them a credit card number for renewal.
    Setting this up was a pain. I could get a dial tone, but only got a fast busy trying to dial out and an “all circuits busy” message when trying to dial in. I had the terrible long drawn out chat experience with customer service. Lucky me, I accidentally closed the chat box after an hour and a half or so.I could not get the device working on three computers and two different operating systems. These computers were all running off my router however and I thought enough to bypass the router and then the magicjack started working. I ended up re-flashing the firmware on my router and that is all taken care of now (modified third party firmware had been installed, so not surprised).
    Had to also change my firewall software. Was having problems with Outpost just blocking things instead of asking and I was tired of fiddling with it so I just installed Zone Alarm and that works now too.
    My usage for this device is pretty minimal. From what I read, there is no WAY I would replace a regular phone service with this. USB devices can be persnickety and the magicjack has certainly not proven its worth. I currently have a cell phone with really bad reception at my house, and a landline with no features at all. No long distance, no voicemail, no caller ID or anything. I have it because there is an alarm system wired into it and I like have a landline for 911 in a power outage situation if one ever occurred. So basically I use the magicjack for long distance calls without having to wait until 9PM when the cell phone evening time takes effect. Also I might find myself with a dead cell phone battery or sometimes I just get sick of having to hook it up to the 40 inch antenna I need just to get one bar.
    The magicjack call quality can be quite choppy at times. From mild in and out to hard to understand. I personally have not experienced static or echoing. My internet is 1.5 mbps cable.
    This device does slow down the computer..yes as one would expect to have when spyware is running. I do not see however any unusual ingoing and outgoing activity on the internet, but do see unusual spikes in CPU usage and slightly higher RAM usage when everything is idling. I haven’t looked too much into the sypware/adware allegation but I should run some scans with and without the device hooked up to see.
    I unplug the magicjack when not in use and even if it were to be used regularly, it would probably be a good idea to plug it in after the initial computer startup.
    This company reminds me of X-10. Back in the day if you recall X-10 was a ruthless ad spammer invading browsers everywhere. Their website is hyped up and infomercial cartoony and the whole thing looks like a scam. X-10 products are really not that terrible most of the time, they just have really bad software and poor support which causes a barrage of complaints. I have some X10 equipment I have been using successfully for years while others I have just given up on (like their USB device).
    I guess my point is that it is too bad that potentially great technology has buried itself in poor development, poor business practices, poor customer support, and well I guess greed.

  44. aaron johnson Says:

    I payed for three day delivery and five days later I still don’t have my magicjack, plus no one to call about the problem…..I’m pissed!

  45. David Foster Says:

    I have my Magicjack and it works. It only works about 70% as good as the Verizon phone I used before, it has a dab of static and I often have to repeat myself.
    The area code I recieved with my magicjack is not the one that I live in, as matter of fact the number is located on the other side of the state about 125 miles away. This means those that local calls get charged a long distance fee.
    I am not always in love with the fact I need to leave my PC on all the time.
    On the other hand I paid a total of $59 and change for it and that is about what it is worth.

  46. Eli Trisker Says:

    Hi, my son bought me the magic jack. When I use it I hear an echo. I tried contacting you but don’t have your phone #. I don’t have an account or a password. How do I go about getting one.

  47. carlton Says:

    Any one who says they can’t find a phone number for magicjack customer service should try these numbers. 561-594-2140 or 281-404-1551. I hope this helps.

  48. henry jackman Says:

    sorry, i’ve clicked the wrong button twice and want only half of my order. how do I cancel? I can’t find any customers support phone # for magic jack? Send it please.

  49. Aftab Minhas Says:

    I got charged for the magicjack on my account for $24.07, but i did not recieve the majicjack in the mail. It has been more than 3 weeks since i’ve ordered it. I was charged to my account on Oct 14, 2008, but no sign of the magicjack. If you can confirm my mailing address, maybe that is incorrect. If you can email me with a response so i can confirm the mailing address.

    If the address is correct then you need to send me the magic jack because we have not recieved it.

    thank you.
    Hope to hear from you again.

  50. janice paynes Says:

    I AM ANOTHER PISSED OFF CUSTOMER OF MJ. I PURCHASED 2 MJ’S AND THEY IMMEDIATELY CHARGED MY CC WITHIN 3 DAYS. I JUST WANTED TO TRY THE MJ BEFORE PURCHASING THEM. I CALLED CUSTOMER SERVICE AND THEY PROMISED ME A REFUND. THAT NEVERED HAPPENED. AND THAT WAS ALMOST 4 MONTHS AGO. IT IS VERY HARD TRYING TO GET CUSTOMER SERVICE OR LIVE CHAT. THEY HAVE YOU GOING THROUGH SO MUCH CLICKING HERE AND CLICKING THERE. THEY CUSTOMER SERVICE SUCKS. THEY BILLED ME ALMOST 200.00 AND PROMISED ME A 5 YEAR PLAN. WHEN I LOOK UNDER MY PLAN IT SAYS I AM GOOD FOR A YEAR. WHAT’S UP WITH THAT. I AM STARTING BUSINESS AND WANTED TO USE THE MJ AS A BUSINESS NUMBER, NOW I THINK IT WOULD BE A GOOD DECISION TO GO WITH A 1-800 NUMBER. VERY ANGRY CUSTOMER.

  51. Herb Sokil Says:

    I just purchased your unit and found out once I opened I need to change my phone#.

    I like to return this unit and do not want to use it at all.

    Regards, Herb Sokil

  52. David Foster Says:

    I have been working with my Magic Jack for a couple of months now….and I really mean it when I say work. It is full of static, you have to work to hear what the heck is being said to you. You have to repeat your self often so the other end can hear and understand what you are telling them. This is a chore! Te thing cost a long distance charge to my family and friends to call me and we live in the same city, we have different AREA CODES! I would love to have my money back or a replacement that that works, mine just started constantly reloading yesterday, so I unpluged it last night and it still doesn’t work today. It’s junk, it is not the product of the year, perhaps the thought of the year.

    I want in on that Class Action Law Suit!
    Dave Foster

  53. David Foster Says:

    Its a piece of crap!

  54. Daniel Langlois Says:

    I am from Montreal Canada, and i order a MJ because i mas curious and the price was cheap, if the gizmo do what i read and ear about it, it take a while , then i check my cc and i saw that they freeze the money for the MJ plus one year of service and another charge for sending it to me rush. Well after waiting 5 or 6 weeks i decided to reach them with the phone number that was on my cc monthly billing and after speaking halp a hour with different person at MJ one of them finally understand why i dindt received my MJ because i order from Canada and to order a MJ for Canadians you have to order from another site in Toronto so i toll the person why nobody told me that at the beginning, after all they ask me so many question they know i was calling from Canada,anyway a higher level person come on the phone and tell me not to worry he will fix that and i will received my MJ soon,Well 3 days later i anwser somebody at the door it was UPS with my MJ , I plugged it do what was mark to do on my pc and since then i use it everyday to call people that i know in the states and in Canada free without no problem at all ,the only thing i dont like is that they dont have Canadian area code yet but they told me soon anyway i just use it for my log distance call and people that want to call me from montreal use my home phone and the people who live far are gonna buy a MJ themself .before i was using skype and voip even if it s cheap it s a pain in the a.. to call with them more that with the MJ, i believed that people that are writing bad thing about MJ it s because they are jealous or they work for the competition i will like to be a reseller of MJ here in Canada,in quebec specially and that s what i am gonna try to do .

  55. Russa Bates Says:

    I purchased two MJ’s. under the 30 day free trial. My card was also charged within a few days. After using one for approximately 5-6 months, it quit working! This was immediatey after I had used the MJ chat. Don’t know if there is any correlation there. Returned to the chat for troubleshooting. After the first round of being kept on line forever with rep and going through all of the crap they do, I was becoming pretty annoyed. Nothing worked! After 4 days, various times of chatting with these idiots,I became furious. Each one wanted to perform the exact same procedure to fix the MJ. Just like a broken record. The next to last rep told me I would receive a RMA number and the info to return MJ for an exchange. Whoopie!, really thought at this point that is what I would receive. Guess again!, THE E-MAIL I GOT WAS A CANCELLATION OF MAGIC JACK! I got back on chat and got the same routine again. At this I demanded the info for an exchange. Lo and behold I was questioned about paying for the original order, and told I had not! This foreign person was a guy named Harold. I am very angry and also believe this to be a fraud operation. I will be filing a complaint with the consumer fraud division of the Atty. Generals office, BBB, and I would also like to be in a class action suit against this company. I don’t like the fact that all of this chat stuff is out of the country and you can’t get a US rep.

  56. leticia romano Says:

    A piece of JUNK!

  57. Warren Hulbert Says:

    This product is not performing as advertised, it’s trash!

  58. Debbie Jones Says:

    I have used my MJ for about a month and love it. YOU do not have to leave your computer on for it to work as far as taking a message if someone calls YOU.

  59. Debbie Jones Says:

    We would like a way to contact a live person over the phone. Any numbers for that?

  60. Rod Says:

    HI i am new to this site and have read all there is about Magic jack ,,and i have found that there’s a new upgrade and if you down load it that well help a lot.i have had my magic jack for about 4 months and if i have trouble, there is a lot of answer on the magic jack site . if your complaining its your fault for not reading how to fix the problems …. and with the gift card thats how i got mine ..and it was on e bay. and you bid on it. at one point you might get it for a lot cheaper then at the Magic jack site.. if theres nobody bidding if theres only 2 or 3 bidding . well i like mine so do some more checking and learning about it I did and now i talk on mine all the time and never got a long distance bill .

  61. Rod Says:

    hi again i have a phone # that i had found on line that you can try it if you want to. (1800-930-5328) or this one (1800-830-6269 ) .

  62. Paul Says:

    MJ is good when it works. Unfortunately it doesn’t work consistantly.
    The website isn’t very helpful. Turn-off the audio of the kid on the homepage please!
    The tech support/live chat would be better if people who could “think outside the script” answered the phone.
    I called tech support because my MJ lost all my contacts. For a solution, I was told to reformat the magicJack drive. It didn’t help or restore the missing contacts. I had to solve my own problem by writing my own html file from the old address book file and restoring an old call log. The tech support person couldn’t even fathom that MJ was working fine but I only wanted to restore the contacts file.
    Overall, MJ needs alot of work on its software and tech support.
    When my period of service expires, I do not plan to extend it unless some significant changes are made. Consider another product until these issues are resolved.

  63. Jerry Whitley Says:

    I can not get this to work. I get a dial tone. but noting eles.

  64. richard Says:

    I love your unit but lately i have been getting calls that are broken and i can’t understand the person specially when i call a cell phone. The land line is also giving me problems. The person on the other end does not understand me because the word are broken and you really have to listen to make up hole word that you don’t hear at all. help Richard

  65. Mark Says:

    I’ve had my MJ since August 08 and it’s worked flawlessly for the past 4 months. To date, I’ve saved $300 by not having Verizon as my local service. I opted for 5 years (no bill till 2013), so I spent a total of around $94. Total savings to date: $206. I used a debit card, but interestingly was not charged until day 31 (true to their word). Actually, it was probably day 33 or 34 due to weekends. The only issue I encountered on installation was due to a firewall conflict. It took me an extra 10 minutes to realize and work around the issue. Total installation time: 13 mins. To date, all calls have been successfully completed and received. I’ve seen a lot of complaints about having to leave your computer on 24/7. I normally did this anyway, but in my case, MJ is not the main phone (my family is celled out to the max), thus I have no issues with shutting it off if I want. People calling in even with the PC off will still get your VM. Bottom line, I love the product! It’s already paid for itself about 2-1/2 times now. Each month the savings only accumulate. I ordered a couple for family members for Christmas presents. I told them to just try it out for a couple of months (they have broadband), and to keep their current service. If they like it, cancel the “traditional” service and use the MJ. If they have problems, keep it as a novelty or back up. They don’t have to renew at 12 mos if they hate it. If their experience is anything like mine, they’ll be soley on MJ after a few months and never look back. I find it increasingly curious that I’ve never once had any problems resembling those previously communicated (billing, sound quality, useability, etc.). Maybe I was just a lucky one, but damn, I’m real glad I have the 5 year plan and hoping they’ll be around for a long time. If they are around at the time I have to renew, I will have saved around $4500, so I won’t have any qualms about forking out another $20/year or if they still offer extensions, $50 or $60 for 5 years. I hope they sell a trillion of these units.

  66. Jake Says:

    Yeah, well I don’t really take much notice in the BBB’s ratings. In fact, I give the BBB a big fat “F”.

    BUT – Magicjack customer support is terrible, those people and their scripted answers are cast in stone!

  67. timothy w. Says:

    Caveat emptor people.

    I do not have one, (I have a super amount of minutes cell account, live by NYC so no problem with reception and barebones landline for my burglar alarm) but a friend has one. I’ve played with it. It is okay. His works with no problems, but the sound quality is a little on the poor side, but all in all, it’s pretty cheap, and does work.

  68. m72 Says:

    MAGIC JACK as very very good when i 1st got it almost 2 years ago,i had NO problems everything worked just fine.
    Then about 6 months ago my calls start chopping up bad!
    I called the company got text support did everything i could to make it better, because i admire a company charging a low rate for a bill that is very much needed in this economy.
    Well I never realized that my TIME WARNER/COMCAST modem became outdated,having the modem for about 7 years I thought it would be fine-I WAS SOOO WRONG.
    My internet was so bad i could barely watch u-tube videos(and i am paying 50 dollars a month plus tax ect…..
    I finally broke down and had the Comcast guy (to come in my home which i hate) come in and replace my internet modem.

    THAT IS ALL IT IS PEOPLE,my MAGICJACK is back and i can hear everything again. I don’t have to feel bad about referring people now!
    THIS IS A GREAT day(except for Betty Page passing,very sad day for millions of people)

    HOW OLD IS YOUR MODEM?

  69. Maryanne S Says:

    It was really interesting to see & listen to all their infomercials on TV about the wonders & usefulness of the Magic Jack, so I decided to place a credit card order when I saw their program from the beginning to be sure I understood all their offer. I called the number posted & ordered from their special discounted offer of $$$ 39.95 from $$$ 69,95 if you ordered @ that precise time & again asked for a 2nd Magic Jack that could be had for $$$ 19.95. It arrived several days later but since my computer has been dis-abled, I was not able to use it right away. My credit card wasn’t billed immediately, but when my statement arrived it almost floored me, there was a mis-use on my credit card & I was fraudulently overcharged. For the 2 units that came in a pack & was like $$$ 60.00 plus shipping, they charged my card close to a $$$ 100.00 plus then again charged me another $$$ 39.95 (a rip off-like stealing off my credit card) so my bill for the 2 pack on my card is close to $$$ 150.00. There is no number to call, no email address for them & to top it all, no office address to deal with. So Im in a dilemma right now as to what to do. I plan on going to my bank & discuss this ovvercharge & overuse on my card & if worst comes to worst perhaps write a letter to the Better Business Bureau about this aggravating incident, offer to let my local newspaper put a story on this wonderful infomercials on Magic Jack which are nothing but false advertising so others will be less inclined to believe all their BS & save themselves the disgust of their modus operandi w/their rip offs. Can anybody out here tell me how can I best proceed??? I bought coz I thought the price was inviting & kinda affordable, but hey $$$ 150.00 for a 2 pack is ludicrous!!! Pls advise & thank you. I look forward to your replies!

  70. James Erb Says:

    I recieved the MJ through Radio Shack, from the box it worked fine for one month. Then I got on the customer service line….. they are located in India, if you wondered about the syntax used in the chats,
    its a translator that uses “phrases” not words. Two points: 1. AL CAPONE started the BBB as a protection racket. 2. ONLY criminals hide, No phone numbers, No mailing address, and the “unwashed
    masses” for customer support.
    I live in Los Angeles, in my opinion the District Attorneys Office has fallen down on the job. It is up to you the public (with a word processor) to write a letter( not an email, not a phone call), a well thought out, and concise letter to the DA’s office. Stating that you the voting public of the county of Los Angeles and the City of Los Angeles have been taken advantage of by a criminal element, namely MJ and that you (as a registered voter) are asking the DA’s office for their HELP and ADVICE in this matter.
    If you all will take the few minutes to form a letter to this affect, being to certain to not sound like a “nutcase” punching up the fact that you are a registered voter and be sure to ask for HELP and ADVICE. Doing so will assure you a return letter….as soon as the ADA’s have to be bothered with return letters there will be a spark of interest.
    In Los Angeles TV advertising is the bottom line for the networks, being named as Co-conspiritors in a fraud suit or up coming class action law suit should get some honesty in advertising.
    For all of you folks that have written to this site, use the governemt you pay for, it will not be an overnight fix. We have an electronics company here that would use bait and switch in their daily newspaper ads ( they are VERY well known, my letter was number 51, I told every geek and gear head to write to the DA’s office…. some 1300 letters later this well known electronics/ computer parts company SUDDENLY started advertising only the goods they had available). And yes it took 4months.
    Justice is VERY easy to get, occasionally one must use a 2X4 to get the attention of Justice. J.ERB

  71. Ryan Says:

    Complete magic junk….If it seams to be to good then it probably is…………………….dont even waste your time with technical support ……you will spend hours doing nothing but loops and get nowhere

  72. John Says:

    I have fallen for the MagicJack craze. It’s technology seems pretty good for the basic VOIP setup. However, their Customer Service wins the donkey. My initial phone number did not work. So I called up the Customer/Technical Service to try to figure out the problem. Over and over they make you take all these steps to correct it and they won’t acknowledge any input you have to say. You have to repeat your issues over and over to them as if they didn’t read past the first line of the chat. Then they pass you over to a “more technical person to handle the matter”, which is in turn probably the agent sitting next to them. Then you have to repeat the reason why you are contacting them. Once you get to the “Managers Level of Service”, it turns out to be the worst obnoxious one of all that gives you straight non sympathetic remarks. Like take it as it is. I am not one of those people that is thrashing the company without a cause. I had a simple problem that they could not resolve in a Customer/Technical Service perspective. But, not only has the product have to shine to make it, but also the Support of their product has to be top notch, and that could break them.

  73. Greene Consulting Says:

    James Erb said

    “1. AL CAPONE started the BBB as a protection racket.”
    Not true the BBB was started in 1912 Al was born in 1899 he would have been 13 at the time of the start of the BBB..its bit of urban myth

    ” 2. ONLY criminals hide, No phone numbers, No mailing address, and the “unwashed
    masses” for customer support.”
    This is very true and I deal with this all the time.

    I do not have a MJ device as of yet and looking over the post here I am still not sure I will
    I run a small business doing computer tech and consulting here in California and I have seen thing over my 30 years of working with computers and the Magicjack isn’t first have these type of problems

    Looking over the complaints here many thing jump out as to me what is wrong with the MJ and I will try to ask people see this as I write. So first support Of course this a big hole in their part it in India and that is clear to me by the fact they are using text chat to talk to people and that scrips are being kept to(if the fail to do the they will get fired)
    2 the billing this too show it is company out side the US and this send up ton of red flags to me as this could lead to ID theft.

    Hardware and software..
    Not every computer made the some and let face it not everyone knows computers as well as we like and even I have to study new hadware and software changes every day if not every week.

    with this I would say MJ may would on some system but not work on other to the config of their system..to those that have an Mj and it not working I ask is your system
    up to date in all it software? is you system over 4 year or more? if newer try testing the system with MJ in safe mode with network(hit F8 to to this before the XP or vista logo boots) if it works it software if not it hardware.

    it the MJ compatable with USB 1.0? is it going to work with USB 3.0?

    Another thing I note is that the MJ seems to be not just working to give everyone cheap phone calls in and out but many post of “pop ups” and “Spam downloading” during startup.
    this tells this is not something I would want to use as to how it would effect my network security as I don’t like something that could allow any access to my systems.

    Also this could be part of how they are setting up there way to keep cost down and spamming everyone system is one way to get a person to Click an ad..and let me bet it bring up IE? Also I note that some get the wrong area code is this Phone# set at time of order or setup? if the later try this check to see if you are routed on your DSL to a major hob or a secondary hub..my DSL is AT&T(was SBC) the fist year before the change I could see my hub as Sacramento then it changes to another hub to a town nearer me and said i lived there not it said I live in SF. If you are on Comcast your service could be seen as to be coming from anywhere and Comcast HATES ANY VOIP service but theirs so BEWARE of your internet service getting some drops. Plus lets not count out how many baby bell phone companies have internet DSL that is not quite 100% clean so ANY VoIp is going to get very bad signal if they don’t want it on their network.
    Hotels in Korea block ALL voip boxes and you can barely get Skype to work from them.(the hotels many $$$$ ok from phone calls. Speaking of Skype it has now gone to a monthly charge $2.95 am month(with tax and all $3 am month) this for the US and Canada for the US and 36 other Countries its like $11 all together. you get 50% for calling in phone number and they give you all the voice mail and call forwarding too in all.

    It’s just software and it works… The MJ is software and and a input device that has limits and not everyone out here is a computer tech or there would never have been a need to create the geek squad(God I wish the didn’t exist) I have done all level of tech support I worked on the Line at Apple as a Rework tech fixing system as they were built and failed and as a I had to figure out on the clock and fast why the system failed and get to the next one ASAP so on the phone and on line tech support isn’t easy and I feel for some of the people that work theses types of support lines as some don’t just get fired they beat them they yell at them berate them…They do some very nasty thing to the people that fail to stay to script and this one reason I hate them and they need to go away .. we need real techs in the country of person you are talking too. Not some slave labor camp.

    Law and tuning in the the MJ as fraud Yes contact your DA and Attorney General of your area and the FCC and local PUC they help in making companies like this change and yes it does take time. I have had to fight some very bad laws from being passed and have had to go to the capitol to talk to senators many time and it does work trust me but it doe take many voices to get many minds to change.

    So to re cap

    Test to see if the MJ works in safe mode with network(this mode lets your internet work with yous system plan safe mode will not)

    Testing of hardware and software compatibility
    This needs to be done with the MJ and not just what the makers of the device say it will do we need a good top tech labs to get it a test of many levels. DSL models and Broadband modems are all different so not all would work the same as well. I have had many client have problems get fixed on there network by having a modem changed out to a newer unit.

    Spam and pop ups and spyware issues need to be address as this is not a secure device if it allows this to happen.

    Tech support
    this is major issues it need to be here in the US and not over seas If Dell can bring their Tech support back why can’t others? This is major complaint with all support for all tech companies so MJ isn’t alone they just are trying to hide it and that is not right.

    And we now know that Al Capone didn’t start the BBB .. too young but no one said he didb’t use it later to hide behind.

    I like to say I am sorry for all the bad grammar and all but I never been an English major and never will be t my age. I feel I had to post my view to this as I hate to see people get ripped off from someone trying to make a fast buck on those trying to save money.

    I will say I will not get the MajicJack till the company and the hardware is changed and I will tell my clients to do the same. Sorry to those this working for but I have read too many complaints about this device and the company. There has to be change and it will have to be from a high level to make it In the end this could kill the company and I hate seeing a good idea go down due to it being turn into a scam.

    G Greene
    Greene Consulting
    Elk Grove CA

  74. Greene Consulting Says:

    PS
    I just was talking with another tech he said that whole network for the Magicjack is still in “BETA” so this means all of you working will be in the final version the rest are all still Rats in the lab.. welcome to the lab all you’er a beta rats..

    Also blocking the ads and pop ups could get you service slowed or cut but in the long run kill the marketing they are getting ti pay the extra fund to keep it cheap.

    GG

  75. Judith Says:

    I am having a problem with my magicjack and don’t know who to contact for help. Can you help me? The announcement that appears in the middle of the screen when magicjack boots up isn’t going away, should I say won’t go away. I have turned my laptop off twice now. When I logged off last evening I had no sign of the service being on my computer at all. What’s up with that??? Thanks.

  76. julie Says:

    I received a damaged magicjack and attempted to replace it. Magicjack customer service took 40 minutes without resolution. The chat was ended abruptly by magicjack.
    You are now chatting with ‘Anika’
    Anika: Hello, how may I help you?
    Julie : yes, i recieved a cracked magic jack
    Anika: Thank you for bringing up to us your concerns. It is of our top most priority to help you out about your issues.
    Anika: May I have your sales order number please?
    Julie : order #*******
    Anika: Thank you for that information.
    Anika: Please wait while I check that for you
    Anika: May I know when did you receive the magicjack?
    Julie : when i came home
    Julie : today
    Julie : no no yesterday
    Anika: Okay…
    Anika: You want a replacement?
    Julie : yes, it works yet i like undamaged item, i ordered two, the other i haven’t use yet, and appears undamaged.
    Anika: Okay..
    Julie : let me know the procedure
    Anika: On how to install?
    Julie : no to return the damaged magicjack
    Anika: Okay..
    Anika: You want a replacement or you just return the magicjack?
    Julie : a replacement
    Anika: Okay
    Anika: One moment please…
    Anika: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Felix’
    Julie : good evening, i recieved a damaged magicjack. order #*******; i’d to replace the item
    Felix: Hello, Julie.
    Felix: May I know what happened with the magicjack please?
    Julie : it was cracked when i received it
    Julie : the clear plastic top
    Felix: Okay.
    Felix: May I know when did you received your magicjack?
    Julie : 12/29/08
    Felix: May I know if you register it already?
    Julie : yes late last night
    Julie : i ordered two, and so far only registered one, i didn’t report it last night, because i knew this process would take forever…
    Felix: I see.
    Julie : so far it has take 2 magic jack customer service staff, to report the problem and over 25 minutes
    Julie : it is really quite simple process, i recieved a damage item and want to replace it
    Felix: Okay.
    Felix: Not so fast.
    Julie : no kidding. are u in the United States?
    Felix: Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack.
    Felix: Please be noted that we will put a hold to your account worth $39.95 once the replacement is issued to you but we will release once we have receive your old magicjack to our hands.
    Julie : hey it seems like i should just cancel the plan then
    Julie : i paid already 155.00 US dollars
    Felix: So you want to return the magicjack that you have right now?
    Julie i intended to replace, and not be charged for a replacement since i received a damaged item, but you are telling that i will be charged an additional fee.
    Julie : what happens if the replacement is cracked?
    Julie : felix, i am assuming that customer service is not in the United States, is this correct
    Julie : 35 minutes and counting
    Felix: And what makes you say that?
    Julie : because you are not answering my question
    Felix: Julie, I’m handling 4 customers at a time and so please bear with me.
    Julie : wow, you fail to answer the question, is magicjack customer service located outside of the United States?
    Felix: Yes, we’re located at West Palm Beach, Florida.
    Felix: Is there a problem with that?
    Julie : no but i would appreciated true customer service and be able to replace a damage product on delivery without being charged
    Felix: Please be noted that we will put a hold to your account worth $39.95 once the replacement is issued to you but we will release once we have receive your old magicjack to our hands.
    Julie : Customer service is available only through online chats, and has drawn poor reviews. US News 6.2008
    Julie : I have already been charged $155.00 my order
    Chat session has been terminated by the site operator.

  77. Greene Consulting Says:

    “Julie : wow, you fail to answer the question, is magicjack customer service located outside of the United States?
    Felix: Yes, we’re located at West Palm Beach, Florida.
    Felix: Is there a problem with that?”

    Ya right I wouldn’t take odds on that .. and if so they are hiring non-Americans and what is this about talking to 3 people at once? no Voice calls just text.. and the answers were like programs more than scripts .. If this better services they need to be all fired …
    has anything happen more Julie? keep us posted try some of those Ph# I seen posted next(the non-800#) I think its time I dug up some peoples info like some personal ph# to get some real answers…This isn’t any way to run a company.

    I would say everyone that getting this treatment call the FCC and the Attorney General for your state and Florida and the Postmaster General for mail Fraud as well .

    I do Believe that is you get anything in the mail damaged it is the Shipper that is to cover cost for replacing the item they are clearly trying to set you up as all that have to do is say they never got the device back and charge you more.

    everything I read said’s they are doing nothing more than finding ways to charge people and give NOTHING in return .

    Working or not thre is ome kind of Fraud going on and this need to be stopped.

    GC

  78. sharon smith Says:

    magic jack the service on my magic jack is so shitt and so so poor that i can get trought to eny number i call in the line has a echo in it so the service is very poor

  79. Melton Young Says:

    I have tried unsuccessfully to get a replacement for my defective magicjack device that just stopped working….i spoke with a rep and she did troubleshooting on my device and determined that it was defective.

    She said she was ordering me a replacement and i would have it in 3-5 busniess days. A couple of days later magc jack is trying hit my credit card for the replacement magic jack unit. When i finally get someone on live talk they tell me that they won’t send my replacement without my old one first.

    I said fine give me an address to send the defective unit. The person then tells me i can’t send it back like that i have to wait until my replacement comes, but in order to get my replacement they have to charge me for it first.

    This has been a very frustrating ordeal. I thought magicjack was a good thing I abandoned my home line and my personal cell phone for magicjack. I even talked all my friends and co-workers into getting one. I had even talked to my our VP of field operation to let our field guys get magicjack as a cost saving iniative. And was given a that-a-boy for thinking outside the box.

    Now that i’m having this problem i feel like magicjack as cracked an egg on my face and everyone that i’ve talked into this thing is watching with eagerness to see how it comes out. Luckily i saved the script of the convesation with magicjack looks like i’ll need it when i file my complaint with the FCC.

  80. Melton Young Says:

    Here is my script conversation with magic live: Just as he terminated our conversation:

    Please wait for a site operator to respond.

    You are now chatting with ‘Bernard’

    Bernard: Hello, how may I help you?

    Melton Young: I got an email saying that my magicjack order will not be processed without a credit card payment…….the magicjack that is being orderd for me is to replace my defective unit

    Melton Young: here is the conversation i had with your rep::::

    Melton Young: lease wait for a site operator to respond. You are now chatting with ‘Andre’ Andre: Hello, how may I help you? Melton Young: You guys are the hardest to get support from!!!!My magic jack has stopped working Andre: May I know the exact nature of your problem with full details please? Melton Young: I got an error msg saying windows does not recognize my usb device . it recommend me re-insert and i did and it still does not work. i moved it to my other computer and got the same msg. Andre: I see. Andre: Are you using a desktop or a laptop? Melton Young: i tried it on both Andre: I see. Andre: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with ‘Lalie’ Melton Young: ok! thank-you Lalie: Hi Melton. Happy holidays! This is Lalie the supervisor and I will be assisting you today. Melton Young: ok! Great! Lalie: When did you start having that issue with your magicjack? Melton Young: Just this morning Lalie: Did you install anything on your computer earlier? Melton Young: no i did not., When i woke up this morning that msg was on my screen Lalie: I see. Let me assist you with that. Lalie: Is the magicjack plugged in the USB port in front or at the back? Melton Young: i tried both Lalie: Ok. Please unplug magicjack for the meantime. Melton Young: done! Lalie: Now go to “Start” in Windows and click on “run”. Lalie: In there write regedit and press enter. Melton Young: ok a window registry window popped up Lalie: Now click on + sign next to HKEY_LOCAL MACHINE. Lalie: Click on + sign next to SYSTEM Lalie: Click on + sign next to CurrentControlSet Lalie: Click on + sign next to Enum Melton Young: before we start changing settings on my computer. i tried this on 6 computers in my house where the magic jack worked before Melton Young: so i don’t want to be changing settings when i feel the pprblem is obviously the device Lalie: I see. Did you try with and without the cord? Melton Young: yes Melton Young: my neighbors MJ works fine on all my pc’s Lalie: Ok. Let us try this one step and if this will not fix the issue, I will issue a replacement for your device. Would it be okay for you? Melton Young: ok, but i’m sure its the device Lalie: Ok. Are you in Enum now? Melton Young: yes i’m there Lalie: Now find folder called USB. Right click on that and click on “Permissions”. In permissions click on the check mark called “Allow” to the right of “Full Control”. Lalie: Click Ok. Melton Young: it is already checked “allow” Lalie: Okay. Lalie: Now click on + sign next to USB and then find the two folders called “Vid1307″, right click on one at a time and select delete. Melton Young: i don’t have a Vid1307. Lalie: It’s okay. You will delete them anyways. Melton Young: I have Vid_0000& Lalie: Now click on – Sign next to USB. Lalie: Right click on Folder called USBSTOR and allow permissions. Lalie: Now click on + sign next to USBSTOR. Lalie: Do not delete that. Please continue instead. Melton Young: on usbstor they are all set to allow Lalie: Okay. Lalie: Find the folders called “CdRom&Ven_YMAX&Prod_MagicJack&Rev” and “Disk&Ven_YMAX&Prod_MagicJack&Rev” Lalie: Right click on those one at a time and delete them. Melton Young: the _MagicJack&Rev do not exist in the CdRom&Ven Lalie: How about tigerjet? Melton Young: no tigerjet does not exist either Melton Young: are you still there? Lalie: Yes. Lalie: Please close that window and go to My Computer. Lalie: Look for magicjack drives there. Melton Young: ok i’m there Melton Young: no magic jack folder in my computer Lalie: Keep My Computer open and take note of the drives there. Now, unplug magicjack to see what drives will disappear. Melton Young: just so you’ll know i did this when i had my neighbors MJ and i saw it in My computer….it just doesn’t recognize my MJ nor did my Neighbor computer recognize my MJ Melton Young: i’m not a novice at this! Lalie: Ok. How long have you had your magicjack? Melton Young: I work IT for Nortel so i’m familiar with the process…I think we’re spinning wheels on a bad device! Melton Young: i’ve had it i think Mya will be a year>>>and never had any problems Lalie: I understand and I apologize for the inconvenience this has caused you. Lalie: May I have your full name, e-mail and sales order number please? Melton Young: That was MAY 07 Melton Young: Melton Young Melton Young: meyoung@nortel.com i don’t have the sales order nbr.. likne i said i’ve had this since around MAY 07 Melton Young: ph# 803-661-1187 Lalie: May I have the first four and the last four numbers of the credit card you used? Melton Young: 6767 Melton Young: sorry, 4852************6767 Lalie: Thank you. Lalie: Please wait while I check that for you ******************************************************************************************************************************** Please wait for a site operator to respond. You are now chatting with ‘Andre’ Andre: Hello, how may I help you? Melton Young: You guys are the hardest to get support from!!!!My magic jack has stopped working Andre: May I know the exact nature of your problem with full details please? Melton Young: I got an error msg saying windows does not recognize my usb device . it recommend me re-insert and i did and it still does not work. i moved it to my other computer and got the same msg. Andre: I see. Andre: Are you using a desktop or a laptop? Melton Young: i tried it on both Andre: I see. Andre: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with ‘Lalie’ Melton Young: ok! thank-you Lalie: Hi Melton. Happy holidays! This is Lalie the supervisor and I will be assisting you today. Melton Young: ok! Great! Lalie: When did you start having that issue with your magicjack? Melton Young: Just this morning Lalie: Did you install anything on your computer earlier? Melton Young: no i did not., When i woke up this morning that msg was on my screen Lalie: I see. Let me assist you with that. Lalie: Is the magicjack plugged in the USB port in front or at the back? Melton Young: i tried both Lalie: Ok. Please unplug magicjack for the meantime. Melton Young: done! Lalie: Now go to “Start” in Windows and click on “run”. Lalie: In there write regedit and press enter. Melton Young: ok a window registry window popped up Lalie: Now click on + sign next to HKEY_LOCAL MACHINE. Lalie: Click on + sign next to SYSTEM Lalie: Click on + sign next to CurrentControlSet Lalie: Click on + sign next to Enum Melton Young: before we start changing settings on my computer. i tried this on 6 computers in my house where the magic jack worked before Melton Young: so i don’t want to be changing settings when i feel the pprblem is obviously the device Lalie: I see. Did you try with and without the cord? Melton Young: yes Melton Young: my neighbors MJ works fine on all my pc’s Lalie: Ok. Let us try this one step and if this will not fix the issue, I will issue a replacement for your device. Would it be okay for you? Melton Young: ok, but i’m sure its the device Lalie: Ok. Are you in Enum now? Melton Young: yes i’m there Lalie: Now find folder called USB. Right click on that and click on “Permissions”. In permissions click on the check mark called “Allow” to the right of “Full Control”. Lalie: Click Ok. Melton Young: it is already checked “allow” Lalie: Okay. Lalie: Now click on + sign next to USB and then find the two folders called “Vid1307″, right click on one at a time and select delete. Melton Young: i don’t have a Vid1307. Lalie: It’s okay. You will delete them anyways. Melton Young: I have Vid_0000& Lalie: Now click on – Sign next to USB. Lalie: Right click on Folder called USBSTOR and allow permissions. Lalie: Now click on + sign next to USBSTOR. Lalie: Do not delete that. Please continue instead. Melton Young: on usbstor they are all set to allow Lalie: Okay. Lalie: Find the folders called “CdRom&Ven_YMAX&Prod_MagicJack&Rev” and “Disk&Ven_YMAX&Prod_MagicJack&Rev” Lalie: Right click on those one at a time and delete them. Melton Young: the _MagicJack&Rev do not exist in the CdRom&Ven Lalie: How about tigerjet? Melton Young: no tigerjet does not exist either Melton Young: are you still there? Lalie: Yes. Lalie: Please close that window and go to My Computer. Lalie: Look for magicjack drives there. Melton Young: ok i’m there Melton Young: no magic jack folder in my computer Lalie: Keep My Computer open and take note of the drives there. Now, unplug magicjack to see what drives will disappear. Melton Young: just so you’ll know i did this when i had my neighbors MJ and i saw it in My computer….it just doesn’t recognize my MJ nor did my Neighbor computer recognize my MJ Melton Young: i’m not a novice at this! Lalie: Ok. How long have you had your magicjack? Melton Young: I work IT for Nortel so i’m familiar with the process…I think we’re spinning wheels on a bad device! Melton Young: i’ve had it i think Mya will be a year>>>and never had any problems Lalie: I understand and I apologize for the inconvenience this has caused you. Lalie: May I have your full name, e-mail and sales order number please? Melton Young: That was MAY 07 Melton Young: Melton Young Melton Young: meyoung@nortel.com i don’t have the sales order nbr.. likne i said i’ve had this since around MAY 07 Melton Young: ph# 803-661-1187 Lalie: May I have the first four and the last four numbers of the credit card you used? Melton Young: 6767 Melton Young: sorry, 4852************6767 Lalie: Thank you. Lalie: Please wait while I check that for you Lalie: Is this the correct shipping address? Lalie: MELTON YOUNG Lalie: 105 WATERFORD COVE DR Lalie: CALERA, AL 35040-7655 Lalie: US Melton Young: yes! thats correct Lalie: Ok. I will issue a replacement for your device. Lalie: Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack. Lalie: If you want to use your current magicjack number with the replacement, just chat us back before activating it. We will do it here in our end. Melton Young: Is that my email Melton Young: ok, i got you! i will want to keep the same nbr. so i will call when ready to activate…..Can you give me that phone nbr Lalie: Just chat us back once you get the replacement. Lalie: Is there anything else I may help you with today? Melton Young: yes! You guys provide a great product but customer service is hard to get to . of course this is my first problem but i had difficulty getting to a live person….just for reference Lalie: My apologies for the inconvenience, Melton. Melton Young: so i can expect to see this? ETA please Lalie: You will get it in 3-5 days. Melton Young: and thank_you for excellent service!! Lalie: Anything else I can do for you? Lalie: My pleasure. Lalie: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again! Lalie: Have a great day and enjoy the holiday season! Melton Young: Thank you Lalie: You’re welcome.

    Bernard: Please wait while I check that for you

    Bernard: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Drew’

    Drew: Hi Melton, this is Drew. Please allow me to review your previous chat session. Thank you. One moment please.

    Melton Young: are you still there?

    Drew: Yes Melton.

    Drew: What seems to be the problem with the replacement?

    Melton Young: i don’t have it and i got an email saying that they want to charge my cc before they send my replacement…..DID YOU READ THE PREVIOUS CONVERSATION??????

    Melton Young: lease wait for a site operator to respond. You are now chatting with ‘Andre’ Andre: Hello, how may I help you? Melton Young: You guys are the hardest to get support from!!!!My magic jack has stopped working Andre: May I know the exact nature of your problem with full details please? Melton Young: I got an error msg saying windows does not recognize my usb device . it recommend me re-insert and i did and it still does not work. i moved it to my other computer and got the same msg. Andre: I see. Andre: Are you using a desktop or a laptop? Melton Young: i tried it on both Andre: I see. Andre: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with ‘Lalie’ Melton Young: ok! thank-you Lalie: Hi Melton. Happy holidays! This is Lalie the supervisor and I will be assisting you today. Melton Young: ok! Great! Lalie: When did you start having that issue with your magicjack? Melton Young: Just this morning Lalie: Did you install anything on your computer earlier? Melton Young: no i did not., When i woke up this morning that msg was on my screen Lalie: I see. Let me assist you with that. Lalie: Is the magicjack plugged in the USB port in front or at the back? Melton Young: i tried both Lalie: Ok. Please unplug magicjack for the meantime. Melton Young: done! Lalie: Now go to “Start” in Windows and click on “run”. Lalie: In there write regedit and press enter. Melton Young: ok a window registry window popped up Lalie: Now click on + sign next to HKEY_LOCAL MACHINE. Lalie: Click on + sign next to SYSTEM Lalie: Click on + sign next to CurrentControlSet Lalie: Click on + sign next to Enum Melton Young: before we start changing settings on my computer. i tried this on 6 computers in my house where the magic jack worked before Melton Young: so i don’t want to be changing settings when i feel the pprblem is obviously the device Lalie: I see. Did you try with and without the cord? Melton Young: yes Melton Young: my neighbors MJ works fine on all my pc’s Lalie: Ok. Let us try this one step and if this will not fix the issue, I will issue a replacement for your device. Would it be okay for you? Melton Young: ok, but i’m sure its the device Lalie: Ok. Are you in Enum now? Melton Young: yes i’m there Lalie: Now find folder called USB. Right click on that and click on “Permissions”. In permissions click on the check mark called “Allow” to the right of “Full Control”. Lalie: Click Ok. Melton Young: it is already checked “allow” Lalie: Okay. Lalie: Now click on + sign next to USB and then find the two folders called “Vid1307″, right click on one at a time and select delete. Melton Young: i don’t have a Vid1307. Lalie: It’s okay. You will delete them anyways. Melton Young: I have Vid_0000& Lalie: Now click on – Sign next to USB. Lalie: Right click on Folder called USBSTOR and allow permissions. Lalie: Now click on + sign next to USBSTOR. Lalie: Do not delete that. Please continue instead. Melton Young: on usbstor they are all set to allow Lalie: Okay. Lalie: Find the folders called “CdRom&Ven_YMAX&Prod_MagicJack&Rev” and “Disk&Ven_YMAX&Prod_MagicJack&Rev” Lalie: Right click on those one at a time and delete them. Melton Young: the _MagicJack&Rev do not exist in the CdRom&Ven Lalie: How about tigerjet? Melton Young: no tigerjet does not exist either Melton Young: are you still there? Lalie: Yes. Lalie: Please close that window and go to My Computer. Lalie: Look for magicjack drives there. Melton Young: ok i’m there Melton Young: no magic jack folder in my computer Lalie: Keep My Computer open and take note of the drives there. Now, unplug magicjack to see what drives will disappear. Melton Young: just so you’ll know i did this when i had my neighbors MJ and i saw it in My computer….it just doesn’t recognize my MJ nor did my Neighbor computer recognize my MJ Melton Young: i’m not a novice at this! Lalie: Ok. How long have you had your magicjack? Melton Young: I work IT for Nortel so i’m familiar with the process…I think we’re spinning wheels on a bad device! Melton Young: i’ve had it i think Mya will be a year>>>and never had any problems Lalie: I understand and I apologize for the inconvenience this has caused you. Lalie: May I have your full name, e-mail and sales order number please? Melton Young: That was MAY 07 Melton Young: Melton Young Melton Young: meyoung@nortel.com i don’t have the sales order nbr.. likne i said i’ve had this since around MAY 07 Melton Young: ph# 803-661-1187 Lalie: May I have the first four and the last four numbers of the credit card you used? Melton Young: 6767 Melton Young: sorry, 4852************6767 Lalie: Thank you. Lalie: Please wait while I check that for you ******************************************************************************************************************************** Please wait for a site operator to respond. You are now chatting with ‘Andre’ Andre: Hello, how may I help you? Melton Young: You guys are the hardest to get support from!!!!My magic jack has stopped working Andre: May I know the exact nature of your problem with full details please? Melton Young: I got an error msg saying windows does not recognize my usb device . it recommend me re-insert and i did and it still does not work. i moved it to my other computer and got the same msg. Andre: I see. Andre: Are you using a desktop or a laptop? Melton Young: i tried it on both Andre: I see. Andre: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with ‘Lalie’ Melton Young: ok! thank-you Lalie: Hi Melton. Happy holidays! This is Lalie the supervisor and I will be assisting you today. Melton Young: ok! Great! Lalie: When did you start having that issue with your magicjack? Melton Young: Just this morning Lalie: Did you install anything on your computer earlier? Melton Young: no i did not., When i woke up this morning that msg was on my screen Lalie: I see. Let me assist you with that. Lalie: Is the magicjack plugged in the USB port in front or at the back? Melton Young: i tried both Lalie: Ok. Please unplug magicjack for the meantime. Melton Young: done! Lalie: Now go to “Start” in Windows and click on “run”. Lalie: In there write regedit and press enter. Melton Young: ok a window registry window popped up Lalie: Now click on + sign next to HKEY_LOCAL MACHINE. Lalie: Click on + sign next to SYSTEM Lalie: Click on + sign next to CurrentControlSet Lalie: Click on + sign next to Enum Melton Young: before we start changing settings on my computer. i tried this on 6 computers in my house where the magic jack worked before Melton Young: so i don’t want to be changing settings when i feel the pprblem is obviously the device Lalie: I see. Did you try with and without the cord? Melton Young: yes Melton Young: my neighbors MJ works fine on all my pc’s Lalie: Ok. Let us try this one step and if this will not fix the issue, I will issue a replacement for your device. Would it be okay for you? Melton Young: ok, but i’m sure its the device Lalie: Ok. Are you in Enum now? Melton Young: yes i’m there Lalie: Now find folder called USB. Right click on that and click on “Permissions”. In permissions click on the check mark called “Allow” to the right of “Full Control”. Lalie: Click Ok. Melton Young: it is already checked “allow” Lalie: Okay. Lalie: Now click on + sign next to USB and then find the two folders called “Vid1307″, right click on one at a time and select delete. Melton Young: i don’t have a Vid1307. Lalie: It’s okay. You will delete them anyways. Melton Young: I have Vid_0000& Lalie: Now click on – Sign next to USB. Lalie: Right click on Folder called USBSTOR and allow permissions. Lalie: Now click on + sign next to USBSTOR. Lalie: Do not delete that. Please continue instead. Melton Young: on usbstor they are all set to allow Lalie: Okay. Lalie: Find the folders called “CdRom&Ven_YMAX&Prod_MagicJack&Rev” and “Disk&Ven_YMAX&Prod_MagicJack&Rev” Lalie: Right click on those one at a time and delete them. Melton Young: the _MagicJack&Rev do not exist in the CdRom&Ven Lalie: How about tigerjet? Melton Young: no tigerjet does not exist either Melton Young: are you still there? Lalie: Yes. Lalie: Please close that window and go to My Computer. Lalie: Look for magicjack drives there. Melton Young: ok i’m there Melton Young: no magic jack folder in my computer Lalie: Keep My Computer open and take note of the drives there. Now, unplug magicjack to see what drives will disappear. Melton Young: just so you’ll know i did this when i had my neighbors MJ and i saw it in My computer….it just doesn’t recognize my MJ nor did my Neighbor computer recognize my MJ Melton Young: i’m not a novice at this! Lalie: Ok. How long have you had your magicjack? Melton Young: I work IT for Nortel so i’m familiar with the process…I think we’re spinning wheels on a bad device! Melton Young: i’ve had it i think Mya will be a year>>>and never had any problems Lalie: I understand and I apologize for the inconvenience this has caused you. Lalie: May I have your full name, e-mail and sales order number please? Melton Young: That was MAY 07 Melton Young: Melton Young Melton Young: meyoung@nortel.com i don’t have the sales order nbr.. likne i said i’ve had this since around MAY 07 Melton Young: ph# 803-661-1187 Lalie: May I have the first four and the last four numbers of the credit card you used? Melton Young: 6767 Melton Young: sorry, 4852************6767 Lalie: Thank you. Lalie: Please wait while I check that for you Lalie: Is this the correct shipping address? Lalie: MELTON YOUNG Lalie: 105 WATERFORD COVE DR Lalie: CALERA, AL 35040-7655 Lalie: US Melton Young: yes! thats correct Lalie: Ok. I will issue a replacement for your device. Lalie: Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack. Lalie: If you want to use your current magicjack number with the replacement, just chat us back before activating it. We will do it here in our end. Melton Young: Is that my email Melton Young: ok, i got you! i will want to keep the same nbr. so i will call when ready to activate…..Can you give me that phone nbr Lalie: Just chat us back once you get the replacement. Lalie: Is there anything else I may help you with today? Melton Young: yes! You guys provide a great product but customer service is hard to get to . of course this is my first problem but i had difficulty getting to a live person….just for reference Lalie: My apologies for the inconvenience, Melton. Melton Young: so i can expect to see this? ETA please Lalie: You will get it in 3-5 days. Melton Young: and thank_you for excellent service!! Lalie: Anything else I can do for you? Lalie: My pleasure. Lalie: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again! Lalie: Have a great day and enjoy the holiday season! Melton Young: Thank you Lalie: You’re welcome.

    Drew: Yes, there will be a hold. Please stop spaming the chat window. That hold will be released right after you return the defective MJ after you receive the new one. But if your card info is not valid or inactive, then the replacement order will not go through

    Melton Young: she told me i had 10 days to return: now i’m upset because i’m being jerked around……if she would told me to send it back prior to i could have done that!

    Drew: No , you havent got the device yet. You won’t be charged.

    Melton Young: she was sending with the replacement the address where it needed to go back too!

    Melton Young: then when will i get my replacement!

    Drew: Please check your card first Melton

    Melton Young: I don’t understand???? check what card? my credit card?

    Melton Young: what does any of that have to do with my replacement device that i should’ve gotten a week ago

    Drew: Yes Melton, there could be a problem on your card on file that is why your replacement order did not go trough

    Melton Young: if you need the device back to send my replacement just say that and give me the address…and lets stop wasting each others time

    Melton Young: why do you need to charge my card….thats what i’m not understanding

    Drew: I did not tell you to change your card. Just make sure that the card on file is valid and has sufficient funds

    Melton Young: how can i talk to someone via phone? why i’ve already paid for the device and itss not working…..FRUSTRATED

    Melton Young: iyou have my money for the 1st device….its is not working anymore…how can i get you to understand what i’m saying

    Drew: Melton, please try to check your credit card so we can process this replacement. You won’t be charged because it was not processed on the first place

    Melton Young: is there a number where i can call to get better support or a supervisor so i can gat better understanding

    Drew: We only do support through this chat Melton

    Melton Young: i stopped payment of this on my card becuse i’m not paying for a replacement unit

    Drew: Like I said, there will be no charges since that replacement did not go through.

    Drew: you are not listening to me

    Melton Young: well is there a supervisor i can chat with, we obviously have a communication problem

    Melton Young: NO YOU ARE NOT LISTENING TO ME!!!!!!!!!!!

    Melton Young: I HEARD YOU WANT TO CHARGE MY CREDIT CARD FOR A REPLACEMENT UNIT……I SHOULD NOT HAVE TO PAY TO REPLACE A DEFECTIVE UNIT

    Drew: I am looking at your account, yes there was a replacement order placed but it did not go through because of some problem on your card, now you will not be charged since this one did not go through.

    Drew: It will be a hold Melton

    Melton Young: DO YOU HAVE A SUPERVISOR ON STAFF

    Drew: That hold will be released if you return the defective MJ back AFTER you receive your replacement. BUt since the replacement order did not go through then there will be no charges

    Melton Young: FINE THATS ALL YOU HAD TO SAY FROM DAY ONE!!!1 GIVE ME THE ADDRESS WHERE TO SEND IT

    Drew: You cannot return that defective MJ because you need to receive the replacement order first Melton. Since there is a problem on your card, the replacement order cannot go through.

    Melton Young: YOU OBVIOUSLY DID NOT THE STUPID THING DOES NOT WORK…..IT IS DOING ME NO GOOD

    Melton Young: PLEASE GET ME A SUPERVISOR ON STAFF

    Drew: Did not what? Well that is the condition for replacement Melton. You are talking to one.

    Melton Young: YOU DID NOT LISTEN TO A WORD I’VE SAID…..I WANT TO TALK TO YOUR SUPERVISOR

    Melton Young: THEN WHO DO YOU WORK FOR ….

    Drew: Like I said you are talking to one. You want to go things your way Melton. That can’t happen.

    Drew: For magicjack, what about you Melton

    Melton Young: NO I JUST WANT A WORKING PRODUCT!

    Melton Young: THAT I’VE ALREADY PAID FOR

    Drew: I know, that is why check your credit card first so we can process this replacement order.

    Melton Young: I’M NOT GOING TO LET YOU CHARGE ME FOR A SECOND UNIT TO REPLACE A DEFECTIVE DEVICE…….WHO IS YOUR BOSS OR IS THERE A CUSTOMER COMPLAINT LINE….I’M TIRED OF GOING IN CIRCLES

    Chat session has been terminated by the site operator

  81. James Jones Says:

    The Magic Jack worked great for a few months and then the performance went down hill.It keeps dropping calls and has background noise.I’ve chatted with several agents and have done everything that they have said to do.I’m still haveing the problems.I think the inventor Dan Borislow has fround a legal way to rip off people.He (Dan Borislow) should be made to reinbuse the ones of us that are haveing problems with his product.Don’t buy the Magic Jack.

  82. Karen Miller Says:

    I can assure you that I am not a professional blogger, and I could not be more UNHAPPY with the MagicJack.

    I’ve had the device since August, 2007, and have used it only a handful of times. Mainly because when I DO use it, the call drops numerous time, and the sound quality is absolutely horrible.

    While this may be a problem with my ISP, I’ve experienced other issues, such as the inability to contact Customer Service when I wanted to cancel additional years of service so that my credit card wouldn’t be charged at the end of the year’s service.

    Easy to contact Customer Service? I don’t think so. I went round and round with Magic Jack’s Customer Service link, and have yet to access a live tech, regardless of which FAQ or other section I attempted to access them through.

    I’m extremely disappointed. The idea was great, but the service SUCKS.

  83. Jo Says:

    Gypped by Magicjack. My elderly father got suckered by their crooked late night ads, bought it for me. My information shows they charged card before the 30 days. The thing is c..p, doesn’t work right, or doesn’t work at all, and it screws up the computer. There is no way to reach a live human at the company, they refuse to give a refund, they refuse even to give out the snailmail address of the company. In my expert opinion, the product and company are a giant, automated, fraud engine. Where the h..l are class action attorneys? Where the h..l are state attorneys general? And where is the USPS Postal Inspectors, because this product involves mail fraud (18 USC 1341) and false representation (39 USC 3005). What a d..ned ripoff.

  84. leeriggs@msn.com Says:

    I got it in november 2008 but it had no area code 208 for Idaho or boise listed so i had to use a stockton california area code which ws the closest one. when i discovered that people had to pay long distance too cal me i returned the device and now everytime i see the commercial im annoyed and wonder if il ever get it again.

    I know they recently added 208 for Idaho. but my question is does it have boise listed?

  85. urCustServSUCKS Says:

    Charge #1: Some customers are being charged the price of magicJack during their free 30-day trial.
    DB: This is not true. You will not find one person who was charged before the 30 day trial was completed.
    Dan is a sack of BU!!S#!T! I have a package that shows a postmark date of Jan 13, 2009, and my credit card statement shows a charge by MagicJack ONE DAY LATER!

  86. urCustServSUCKS RIVAL Says:

    hey Man!. you know the meaning of debit card Man. I think you use debit/credit card Man. You so illiterate Man! Read what Dan wrote Man, debit card will be charge right away Man and have 30 day money back Man. Go to School Man..

  87. urCustServSUCKS RIVAL Says:

    Magicjack works great for me.. I think magicjack need a user that is not a damn ass kindergarten student

  88. Del Says:

    No problems yet. Only three days use. Sometimes , wehn I call someone, they can’t hear me. I just redial, and usually the second time it works.

    I have talked to customer service on their web site. Their web site is a bit confusing, but if you click on the right spot, you get to talk to a technician.

    Thye have been polite and have answered all my questions.

  89. Herschel Everett Says:

    We are running the magicjack on a old desktop pc through our home network. The calls are clear 99% of the time. We drop the land line (to save on cost) from our carrier AT&T but we are using naked dsl for our internet service through AT&T (SBC Yahoo DSL).

    We noticed that after using the the magicjack on our laptop, issues will happen when you are surfing web and calling at the same time.

    We also noticed that people calling us from land line phone had to dial a 1 plus the area code but if people were calling from cell phones they didn’t need to dial a 1.

  90. dc Says:

    this guy dan and his wife borislow are just another Bernie Maddoff in the making and there should be a class action suit begun against them all the way to the supreme court to return every unhappy customer their money immediately. I read his responses to customer complaints and it was so filled with lies that it was impossible to discern any truth at all. It’s junk, pure and simple.

  91. J Winchester Says:

    I wonder if MJ’s people read these replies. If so, I have two issues I woudl like to discuss. Firstly, you offer 360 area codes on your site but the two MJs I bought cannot get a 360 are code. I have tried every day for the past month and am “assured” by the live chat personel that it ill be available shortly, “just keep checking”. In waiting for that I have found a way to forward a number to the MJ to save cost but I try with my Asterisk PBX to change the caller id to the 360 incoming forward number I have but alas I cannot. So I have to give people two numbers and tell them the 360 is the number they will use to call me, but that number will change if ever MJ gives me a 360 number from them… and that when they get a call from the 425 number that is also me… until MJ gives me a 360 number.

    Come on you guys. I now have three MJs but you cannot find me two 360 area code numbers for my recent purchase? If this is not possible you could at least allow me to set the caller id via Asterisk.

    Anyway that is my rant. I would like to speak positivly because from what I have seen of the MJs they are great… but until they fix this 360 I can’t really test them or give them to the intended recipients now can I.

    :(

  92. Richard Le Bron Says:

    To whom it may concern:

    Thank you for the magicjack. I hooked it up las night, made my first call, had a bit of static on the line, but I guess it may be due to a wireless phone used away from the connection.

    But, what I would really like to know is how I work all the features, could you please send me an email to richdune123@yahoo.com explaining how to work them. Thank you so much, I look forward to a long and prosperous relationship.

    I am really happy to have a service where I can make calls using my internet connections. I wish you great success and have already started telling all about your services.

  93. Scott Strople Says:

    I have two MajicJacks and I love them. The best value for the money in communications since Alexander wired across the ocean. The whiners are simply too stupid to appreciate value. I ahve one wired into my house phone system and use it with all our home phones. T-Mobile wants $ 10. a month for the same thing I get from MajicJack for LESS THAN $ 2.00 PER MONTH. Damn the phone company’s damn the government taxation, and damn AT&T, Vonage and all the other “competitors”. Congratulations instead to technical entrepreneurs who’ve showed the big and foolish how to be small and wise! I will recommend them every day!

  94. jay furman Says:

    Keep looking for your local area code, they finally added mine after a ten month effort. If you change your area code more than once they will charge $10.
    I use a cordless phone hooked up to a laptop that is routed to my hs internet modem out to the cable in the ground and beyond.
    I too had some broken up calls reported from the other end in some of my calls. My long distance calls to Florida and Arizona were fine. No problems on either end. It seems as though calls made locally or intra lata as we used to say are culprits in the broken up call issue. Ma Bell has been redoing their lines all over, that said, ya think they might have to send a message to MJ that in effect represents the idea that, “you are killing our local line business, first high speed internet cable cabals and now this” ?. Their strategic planners must be spinning in their chairs at board meetings trying anything and everything to find a way to create shareholder value out of the high cost of ditch witches and suburbs like mine that are laced with tons of underground wire, gas lines and so on. For now I am sticking with the MJ, the low cost overrides the 30-40$ fee Ma Bell and the Cable guys charge for one month of service. Between the www and cell phones, who can really afford a land line realistically? As for local breakups, tell the party you are talking with; you are on the fringe of the grid and are virtually assuring them that with the low cost of your hs phone you can spend more on the infrastructure of the country.

  95. Kent Torch Says:

    There is no way I could sing the praises of MagicJack any louder! It is the neatest little gadget I have ever had, and believe me I have a lot of them because I am a electronic gadget freak! I have two multi-handset wireless phone systems here in the house, one for local and the other free to anyone who needs to make a call anywhere in the USA or Canada! Most of the time, I cannot detect the difference in quality between the land line and the MagicJack! I’d give it a 98% dependability! AND for $1.66 a month for telephone service including long distance . . . WOW, how you gonna beat that?

    I have a dedicated (Older) computer that I let run all the time and have it connected to that. Once I have it up and running, I turn off the monitor and that’s that. Occasionally, I reboot it and run a clean-up program, and of course run a free (AVG) virus protection utility with it.

    Thanks there MR. inventor . . . you did a bang up job on this one!

    Kent

  96. Peyton H. Keaton III Says:

    I WANT MY REFUND! I AM WITHIN MY 30 DAY PERIOD!
    PEYTON H. KEATON III
    2305 EDGEWATER DR.
    SUITE 1722
    ORLANDO,FLA.

  97. Peyton H. Keaton III Says:

    I WANT MY REFUND NOW! I AM WITHIN MY 30 DAY LIMIT. YOU PROMISED IF I WAS UNHAPPY WITH YOUR MAGIC JACK PRODUCT, I WOULD GET A FULL REFUND. I AM SERVING NOTICE TO YOU THAT I AM UNHAPPY AND EXPECT MY FULL REFUND IMMEDIATELY!
    MY SON IS AN ATTORNEY AND WILL TAKE ACTION IF MY REFUND IS NOT RETURNED!
    PEYTON H. KEATON III
    (407) 222-1957

  98. Tim Brewer Says:

    I would like to call it MagicJunk. I have had it for 2 days and does not work great. Examples: caller id on phone works sometimes- call the magicjunk # and it has a busy signal when not in use???. When you dial out, it does not always work first time. I’m also sending it back. I give it a big F+.

  99. gwen Says:

    no call id on incoming calls

  100. SHERRY MAUPIN Says:

    I RECEIVED A DEFECTVE PRODUCT. I AM NOT A COMPUTER GURU, BUT I HAD ONE COME AND TRY TO MAKE THIS MJ WORK. HE ALSO HAS A MAGICJACK WHICH HE LOVES AND HE COULD NOT GET THE PRODUCT I RECEIVED TO WORK WITH HIS COMPUTER EITHER. I TRIED WORKING WITH THE TECH PEOPLE AND JUST GOT MORE AND MORE FRUSTRATED. I JUST WANTED TO SEND MINE BACK FOR A REPLACEMENT BUT THEY SAID “NO.” THEN I TRIED TO GET AN RMA AS WE’VE BEEN MESSING WITH THIS QUITE A WHILE AND COULDN’T GET IT TO WORK. WAS GOING TO RE-ORDER AFTER GETTING AN RMA TO RETURN DEFECTIVE PRODUCT. SO NOW, I AM OUT $60 AS I SIGNED UP FOR THE 5 YE4AR PLAN. SO, I AM NOT ABOUT TO LOSE MORE MONEY. AND IF THIS IS NOT RESOLVED, I WILL TELL EVERYONE WHAT A RIPOFF YOU PEOPLE ARE. I WOULD REALLY RATHER BE A HAPPY CUSTOMER.

  101. Jacqueline K Says:

    I ordered the MJ 10 hrs ago over the phone and my credit card (VISA) is already charged $46.90 + $1.00.
    I suppose that the amount is because i wanted to have it in 3 days and i paid the charge (about $4 as stated on the message).

    Now, reading all this reviews i started to be a bit scared and i do not know if i should call my credit card to stop the transaction or i should give it a chance.

    I keep my fingers crossed and i will keep you updated on my MJ journey. Wish me luck and good luck to all of u!

  102. Fred Willson Says:

    I have seen several mentions to fire wall interference but no comment on which one and how it was corrected. Any help here? My MJ drops the line within one minure of a conversation being started.

  103. Scott Says:

    I have had MJ for almost a year. In all, it works good. It is not perfect, but it is perfect for my needs. My cellphone is my primary phone. It is nice to have a land line that I can give out to people or companies that do not need to contact me immediately. In all, the device works fine and the quality is fine. I have experienced the frustration of dealing with MJ support, but I haven’t had to use it very often. I will be purchasing the 5 year plan at $59.95. The device fits my needs and lifestyle.

  104. Donna Colebrooke Says:

    I have magicjack and it working fine. My problem is Magicjack Has charges my credit card twice and I would like to be refunded. Please direct me how I can talk to a service representative to get a refunds.

  105. Laurence Tuccori Says:

    I too have found MJ’s customer service center to be staffed by cretins totally unable or unwilling to fix problems or give an honest answer.
    Has anyone else had problems dialling an 800 number using MJ? I have a calling card through a company called Onesuite. I dial their 1-800 access number and then type in my code. Except that MJ has blocked the 800 number. Whenever I dial it (if it actually connects) I get a busy signal.
    When I’ve reported this to MJ customer services the tediously slow conversation has included them promising to pass my problem on to their engineers who will investigate and call me back. They never do.
    It makes me suspicious that MJ are blocking competitors to force me to use their service to make international calls.
    And yes the Onesuite 1-800 number works perfectly on other phones.

  106. Thoughtgiver Says:

    Sorry DB, magicjack is a ripoff. I have spent hours with your so-called experts to solve a problem of service. All I get is a promo video every time I try to make a phone call. The “experts” you have in your cutomerservice (lol) can not fix the problem nor do you offer a viable fix to be downloaded. I requested a new unit to be sent only to be ignored. Your “customer service ” does a relay on the complaints keeping the customer on line for hours giveing a fix which includes among other things, a demand to shut down the firewalls and turn off the anti-virus programs. Yeah, right!!!
    Emails to you don’t work. Phone calls to you don’t work. Your customer service is a joke. The chat line is even more of a joke.
    Since this appears to be a cyber crime I have contacted the Illinois Atty Gen and filed a complaint. I would suggest to all that if you have hade the trouble I have had, you do the same/

  107. Thoughtgiver Says:

    OOPS, should have said to contact your respective AG with your complaints. The “chat line I referred to was the “Live Chat” one finds on the MJ site. I have never been able to reach MJ by phone. I have followed all the instructions give on the Live Chat: 7.5 hours worth. All repitition after the first 1/2 hour from different “names” who all profess to have more knowledge than the one before.
    Questions asked are “ignored”, just instuction given and generic “answers” .I do believe it is just a LOOP set up to keep dissatisfied customers at bay with prescripted “answers” Easily done these days. Wouldn’t it just be easier on MJ to fix the problems?

  108. pgaff Says:

    Recently purchased the magic jack and it works great. I did see my credit card was charged immediately but when I contacted magicjack they informed me thru an email that it was because I selected the easy pay option when ordering. Although I didn’t think this was explained at the time I ordered it I accepted this and felt it was a minor issue. . I will say that when I contacted the 24 hr chat line the rep hung up on me when I advised them they had made a billing error by charging me right away. The rep told me then call the billing number on my credit card and hung up. I found this down right rude and this was a supervisor I spoke with. I then emailed them and had a response with in 5 minutes. The product itself works wonderfully and I was surprised to find when someone calls in they get put on hold, what a cool feature. I would say the product receives and A+, customer service a C- but then again this is a new company and they are having growing pains. Can you overlook these issues, if so buy it, if not stay away. Also their tech service receives an A+ too.

  109. Lynne Says:

    Well, I bought mine today at Radio Shack. After reading all the pro and con comments, my Magic Jack is going back to Radio Shack tomorrow.

  110. Robert Brett Says:

    I have yet to be able to contacy Customer Service at the phone number listed on my bank account as the withdrawer (magic jack) or the websites. I ordered and was charged for the 5 year plan, but not credited for it. I cannot find a way to contact them. I intend to put a complain in with my bank, and have them remove the charge. Mayber that will cause some response from magic jack. The features work nicely. Theitr service does not,

  111. Teresa Says:

    I am okay… with the MJ as a whole, but I do have problems with the guarantee/customer service wise. The MJ is not 100% perfect. So, what is? Maybe it has a few more inconvenient problems than other phones, but the reality is, NOONE GIVES YOU A BETTER PRICE FOR A PHONE LINE, so I can deal with the problems providing they are not permanent and correctable. This is where MJ’s Customer Service becomes a problem and WHY the public is so angry lashing out with LOUD COMPLAINT.

    This is my second MJ so I experienced and feel I know the problem very well. When my first MJ appeared to work fine, then suddenly no sound could be heard and then suddenly it would work again. I contacted CS through the chat… ON MANY OCCASIONS and chatted FOR HOURS each time. Being run through the same series of checks, balances, repetitive questioning, at the instance of each representative. After several months, I had to literally flip out on them in chat to stop putting me through these endless chats getting nowhere. THE DAMN THING IS DEFECTIVE. WHY DO I HAVE TO GO FOR MONTHS LIKE THIS WITH A DEFECTIVE PRODUCT. YOU MADE PROMISES TO REPLACE OR REFUND. LOOK AT THE HISTORY OF CHATS and REPLACE THE DAMN THING. I had to repeat this 6 times in my last 2 hour chat (7 in total), while the CS kept insisting we go through the same procedures again, so as you can imagine I was livid. The end result was finally, okay, we will replace the MJ and a request that I UNDERSTAND THAT SO MANY PEOPLE ARE TRYING TO GET FREE MAGICJACKS by saying their MJ is defective. They don’t return the defective MJ and keep the replacement. Enough said. I am not a thief, I don’t like being treated like one, and there REALLY IS ABSOLUTELY NO REASON A PROFESSIONAL COMPANY SHOULD EVER TREAT A CUSTOMER LIKE THIS (going through the repetitive motions for months) for fear they are being ripped off). The reason is wholeheartedly understandable, but the handling of the problem is UNCONCIONABLE! CHANGE THE RETURN/REPLACEMENT policy to protect yourselves and your customers and maybe they will stop bitching.

  112. Junie Says:

    I have issues with compaines that do not stand behind their product. No one else is out here on the market making Magic Jack, so that we can be assured that only one company makes it, so no one can falsely return a product to them. But when the product malfunctions, you are told to return to where it was purchased, what is on the site, does not apply to products you did not order online.

    The problem is the renewal for the Magic Jack is through Magic Jack, when I told them that, Ruby disappeared and did not reappear. Customer service with this stinks, someone at the company seems to believe that they are not responsible for their product, I was told by a higher up named Lewis that no factory warranty exist for the product, so I guess is buyer be cautious. I am stuck with a service that I paid for that I cannot use, because the equipment don’t work.

  113. David Says:

    Sorry! This guy lies out his butt! According to the responses above, he says they no longer accept debit cards…WRONG! I just attempted to find out what their “free trial” would cost on June 1, 2009 and was charged the full price (yes…on my DEBIT card) as a preauthorization. Now…yes, this means that this is not a valid withdrawl, however, Mr. Magic Jack states that the charge does not become valid until after 30 days…WRONG! Mine was set to be withdrawn on the 3rd…that is two days, not 30. Where did this jack-off learn to count? I have sent complaint to the BBB of Southeast Florida and am in current dispute with this company. My advice? Let people know what this is going to cost them BEFORE they enter their information, not AFTER and provide people with a way to cancel at any time if they decide they don’t want it rather than charging them from the get-go. These suggestions also appear in my complaint. Contact information would also be a great addition. Why do you make it so difficult to contact if you are a legitimate business? Only scam artists pull these kinds of stunts. That makes me wonder about Mr. Magic Jack…

  114. Tunda Says:

    I have been using mj in and out of usa, installing this device on every labtop and computer i can get my hands on (its my cell phone), most of the problems people are having is with the bill ing and not the device itself, I know I am doing extensive research on this as I am becoming a reseller in my country and I would not let my customer go to their customer service I will deal with those, so apart from their billing problem and minor echoes here and there I give this product a 8/10> Ramjeet needs to chillout ant the VOIPBUSTERS.com link does not work unless its from australia

  115. Tunda Says:

    my recommendation is that people buy it from 3rd party like best buy and so fort,the return or exchange policy I think would be easier

  116. ivy peterson Says:

    i want to know if the price to call a house phone in united kindom is 0.02 cents a minute
    & what do i dail to get my family ate a house phone # that is 01354691275

  117. Gary Says:

    I purchased a Magic Jack at a local Best Buy. I’ve had it almost a month and it works very well. I actually work for a Regional Bell telephone company in the Southwest and plan on porting my home phone number to MJ when the capability of doing that exists (projected for sometime in late 2009). For me the MJ works just fine and it’s simple to use. Also I had the pleasure of meeting the inventor in person. I only wish I would have dreamed up this product and service because it is wonderful.

  118. Frank Says:

    They suck and here is why

    Please wait for a site operator to respond.
    You are now chatting with ‘Victoria’
    Victoria: Hello, how may I help you?
    Kurt: My voicemail systems just keeps revolving me around in the system, and I do not gte email voicemails anymore?
    Victoria: Hi Kurt
    Victoria: I am sorry to know that, you are encountering problem with using magicjack. Let me assist you with this.
    Kurt: When I hit #1 for new voicemail, it just goes right ot the menu promps
    Victoria: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
    Victoria: http://upgrades.magicjack.com/upgrade/upgrade.exe
    Kurt: Hello Victoria
    Kurt: Hello Victoria
    Victoria: yes
    Kurt: I’ve done that several times, does not work
    Victoria: Open task manager (control+alt+delete) and click the tab named ‘Processes’. Locate magicjack.exe if you see magicjack.exe then select magicjack.exe and click on end process button. After that unplug your magicJack, wait 15 seconds, and plug it back in.
    Kurt: OK, I’ll try that. Also my Mother’s is not working either and the ringer stopped too, any thoughts
    Victoria: Make sure the ringer on your telephone is in the ON position
    Victoria: Make sure that the ringer volume is in the proper position
    Kurt: After I plug the magicjack back in, will it start it up again automaticly?
    Victoria: Yes
    Kurt: Yes the ringer button is not the issue, she told me she downloaded IE version 8 and it stopped ringing
    Victoria: Now please check your voicemail
    Victoria: Your voicemail has been re-set now.
    Victoria: Voice Messaging email address:
    Victoria: Voice Messaging Password/PIN: 1234
    Victoria: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.
    Kurt: Allmy messages are gone now????
    Kurt: I had 12 and now they’re gone?
    Victoria: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.

  119. Joseph Says:

    I bought the Magic Jack with high hopes from all I had heard about it. When I put it into my computer, (this is a high end fairly new computer), it did not work. I could not use it at all, the quality was so bad that you could not hear who you had called and they could not understand you. I know computers and did everything I could with my computer to make it cleaner and faster. I then went online and did everything that Magic Jack suggested. Nothing worked. Then came the Tech Support, it is the worst I have ever encountered and you do it all typing it in and being typed to, you cannot call for any reason. I was on for a total of seven hours over three days. I talked to seven people and four of them were ‘advanced techs’! They keep having me do the same things, when I said that I had done them the day before they said ‘please just do it’, meaning that they read from a script and knew nothing past that. After all this time and hours online with them I asked them to replace the item. They said they would but then!! I received an email from them saying that they were going to charge my credit card for the total amount and not give it back until they received my broken Magic Jack. I wrote telling them what I thought about this way of doing business and am waiting to receive the replacement. Do not buy one of these, they seem interested only in getting you to buy one and then you are pretty much on your own. My mother bought one and said it did not work. Stay away from Magic Jack, Bad Product, Bad Tech Support and Bad Service. Joseph

  120. Nik Says:

    I bought a magicJack and seems to work very well with one exception of callerid not working. I found a site “very similar” to magicjack that claims to fix the problem. Has anyone used the product from http://www.magicmojita.com ..

  121. george lazar Says:

    In my life I have not experienced such spectacularly poor customer service. After much effort I was finally able to get a phone number for Magic Jack from my credit card company . I called that number and was directed to another number. After being on hold for 45 minutes I was FINALLY able to get an address for Magic Jack. While being on hold I was treated to someone saying to me that”you are caller number two waiting to for customer service and your wait time is thirty minutes” Does that tell you anything?!
    And this is for the owner and creator of Magic Jack: NOT EVERYONE WHO SITS IN FRONT OF A COMPUTER GREW UP WITH COMPUTERS AND HAS THE NECESSARY SKILLS TO DEAL WITH YOUR PRODUCT AS IT EXISTS TODAY….YOU COULD TRY TO MAKE IT MORE USER FRIENDLY …AN “OWNERS MANUAL”WOULD BE A GOOD START. AFTER READING YOUR RESPONSES TO QUESTIONS ABOUT COMPLAINTS IT APPEARS TO ME THAT YOU DON’T HAVE A CLUE AS TO THE NEEDS OF YOUR CUSTOMERS…OR MAYBE YOU JUST DON’T CARE!

  122. James Says:

    I have been using magic jack for a while and i’m very happy with the products. What i did i started selling and helping people save money and i have sold thousands in just 2 months. I have also set a tech support but i only have 2 customer used this tech support. When i sell the magicjack i educate my customer and my members the features of the products. I have set up a training videos on my site and learn more about the products. Outstanding work to Dan Borrislow for saving us a lot of money on telephone bill. To learn more you can visit my website at http://www.wooviiinc.com.

  123. Linda Wyman Says:

    Majic Jack has the worst customer service of any company I have ever delt with in my entire life ! The phone never worked right for me, always stactic & hang ups. Customer service is only on line & every time I had a problem had to spend at least an hour trying to figure out the problem. After more than ten hours on line for the same problem that I would have start explaing from the start again, I disconnected it. For months I still would have MJ interup my voicemail on my new phone number. Customer service kept me online for an hour twice & I still have a problem. COMPLETE NIGHTMARE !!

  124. robert Says:

    i love magicjack, ive been using it for the past year and had only a few problems with it when i first got it, it took me awhile to figure out the internet connection must not be used for heavy downloading while talking on magicjack. but so far so good im very happy with it

  125. gray Says:

    Well, my magicjack came on Monday and it installed flawlessly on two of my computers, but was a real bear on the third one, a mini-notebook. First it seemed like the problem was Nero7 wanting to own every device that the computer considered to be a CD drive, which is what one of the virtual drives in the magicjack is considered to be by Windows XP, but after the uninstall of Nero7, problems persisted. So I thought it might be that my year old Asus eee PC701 was not supplying enough current thru the built-in USB ports, so I tried using an externally powered USB hub which could deliver 2 Amps of current @ 5V, but nada. Finally, I started doing searches of my hard drive for files and registry entries for file turds left by the Nero7 uninstaller, and found dozens of the nasty remains of Nero’s horrid uninstaller; there was still so much crap left on my computer that I started seaching the web for registry and .dll cleaners. Low and behold, I found a Nero7 Clean Tool utility on Nero’s site which cleaned up the mess left by Nero’s uninstaller. A warm boot and, shazzam, the magicjack software installed like a charm. I’m happy as a clam now, enjoying the excellent VoIP I get on my FiOS connection at home. My only complaint about magicjack is that their site faq’s don’t mention the prevalance of Nero software conflicts and the friendly customer service chat staff was clueless on technical problems. But I didn’t pay a lot of money for magicjack hardware and the cheap annual service cost, so feel it is a very good value.

  126. David Says:

    I had seen ads for this service for many months. My first feeling was “how can they do for $1.75/mo what others charge 10 or 15x”. Well to some extent you get what you pay for. Unlike Vonage for example, I can not dial a call from the handset. It must be via the computer. I find this inconvenient and when out of the office at home consider it incoming only, which it is.

    Reviewing Customer Service is easy, it does not exist, LOL. However there are Fortune 500′s who do not do much better. I know they make it so easy, and for the most part it IS. Nevertheless someone who can turn on a computer and nothing else will probably be lost when something bad happens. A basic understanding of electronics, computers and the Internet would be very helpful.

    I never and still do not consider this as my primary telecommunications device. It’s more then a toy, and less then POTS(plain old telephone service). Never the less for a $20.00 investment in hardware and less then $1.75/mo fee it is fine. If you have unlimited usage on your cell don’t bother you don’t need ANYTHING else. We in SE Florida learned a few years ago while it took WEEKS to get our landlines back in service the cells just kept on working. Lines were often busy, but with the understanding that EVERYONE was in the same boat, and this demand was so much greater then the system was ever designed for. Inconvenient? Sure, but most were able to get through even if it took an hour or more.

    So IMHO, if you have need or desire of an additional telephone service with eyes open and expectations in check go for it!!

  127. Class action Says:

    I went through 3 magic jacks and as a certified tech I tried it on multiple computers. It probably worked an average of 25% of the time. Me and my wife would make names all the time like magic jerks and stupid jack. They ripped me off and wouldn’t give my money back all the while they are bragging how they sell 250,000 units a month but people on the forums couldn’t figure out the problem with theirs either. They didn’t send the unit right away and then claimed it was too late to send it back with all these foreigners you can’t understand. It is the worst piece of crap I’ve ever seen in my 43 years.

  128. daisy rodarte Says:

    I would be Verry Happy to join a Class Action Suit against this company! I have read all of the above comments & side totally with the individuals who claim this MagicJack to be worthless!!! I placed my order for the product on a Sunday Morning & as I was looking over the order that I had to print out for future use, I realized that it indicated I was ordering 2 of these things……I immediately tried to reach them & told them that the order that I had just moments ago sent indicated MISTAKENLY that I wanted 2 & that I had typed in only 1 and could they fix that before they sent my product…..well they replied to my email, and said (get this, since it was a Sunday early morning) they said MY ORDER HAD BEEN PROCESSED & HAD ALREADY BEEN SHIPPED!!! That was NOT POSSIBLE, due to the day & the time of day this was taking place!!!!! ! But I happened to find the name of the inventor & when I called his phone number, I got a billing customer person! this person said it was too late to do anything. I was billed for 2 magicjacks approx. $80. After chatting for 3 days, & hours at a time each session it worked for ONE day!!! Has never worked since then & I have just unplugged it. Don’t mine losing the $80 bucks, learning experience you know;;;but don’t want them to bill me for using (since I’m not) the thing in the second yr. You know they say you don’t pay anything for the 1st yr then its $19.99 a yr.
    Guess, I’ll have to take it up with my credit card. Let me know how to sign on for the Class Action Suit!
    drjodoe @ comcast.net Thanks for listening to me vent.

  129. daisy rodarte Says:

    This is Daisy again, P.S. when told it was too late, I thought oh well, perhaps I can give one of the things to a family member as a gift. I kept the thing around for a month or so before finally buying a new phone to use with it & like I said before……after lots of chatting with everyone & finally one of supervisors, it worked for one day & never has again. Just keep getting the message that the thing has to be plugged in, then the “lucky you, it is being downloaded” or some dumb thing then it doesn’t do anything except for more pop-ups saying I need to insert “disc” ????what Disc?? JUNK, GLAD I DIDN’T GIVE THE SECOND ONE TO A FAMILY MEMBER OR FRIEND!!

  130. Daramola Ayoade Says:

    I bought my magic jack which was mailed to me in june 2008 and i suscribed to a 2 yr contract then. I remember i made a payment of 39.95 dollars then. To my amazement my my magic jack stopped working after one yr with an inscription saying that my contract has expired. This to me is rip off. It really needs to be looked into

  131. K C Says:

    I purchased a magic jack like everyone else to cut costs, a hundred dollars for 6 years of service I didn’t feel was outrageous. I knew that there might be issues, and that I might need customer service, however, to this point the only problem I have had with mine is that sometimes when I am talking on the phone to someone it will cut in and out, making the conversation unintelligible. I am not totally computer naive, so after thinking the problem through I took the phone filters I had from a previous dsl and installed it on my majic jack. Walla, no more cutting in and out. I am totally happy with mine and I think the people that are complaining tried to cut costs and then when they had a problem they forgot the old slogan “you get what you pay for.” Every new product has glitches, if you don’t want any, then pay more and quit complaining. There is no excuse for poor customer service. I agree. If the product quits working, it should be replaced, I mean how much can it cost to make something that sells for 19.95. Im sure it will all be worked out. Try these numbers, I did a little research and found them on line easily.

    Daniel Borislow
    5700 Georgia Ave
    West Palm Beach, FL 33405
    (561) 586-3380 – Voice mail is full – try this number 281-404-1551

    Heres antother address:
    1045 South Ocean Blvd.
    Palm Beach FL 33480

  132. Eugene C. Eggers Says:

    *** LUCKY TO HAVE DODGED THE BULLET ***

    Recently I took on the undertaking in ascertaining (investigating) if MagicJack ( see website: http://en.wikipedia.org/wiki/MagicJack ) really works well and will actually do what it advertises (promises). In my Internet on-line research, I have come across scores of complaints by numerous disappointed customers who, from my unbiased perspective, seemingly had justifiable grievances and reasonable criticisms about this company’s product and service.

    The greatest number of issues and complaints about MagicJack generally seem to fall in two compelling categories: (1) the most significant deficiency in not having a reliable, competent, and capable customer service that is unable to satisfactorily handle and timely resolve customer issues and problems concerning their product and service. (2) That the company overtly and purposely misrepresents or does not fully discloses its product and service failures (glitches, malfunctions, etc.), known inadequacies, and existent capability limitations or shortcomings.

    However, since I am on the telephone a lot (re: calls, faxes, etc.), one particular Internet red flag testimonial came from a previous – and apparently an one time happy – MagicJack customer who indicated that the company’s once touted an advertisement blurb about having unlimited calls, later quietly changed this customer inducement feature without sufficient notification. Without warning from the company, MagicJack discontinued his telephone service saying that he made an excessive number of calls.

    As such, in effort to get a better idea and insight what this company truly stands for and what one can likely expect in the future as a customer, I fully read MagicJack’s “Terms of Service” (TOS) (see website: http://www.magicjack.com/tos/ ). All I can say is – what a bunch of malarkey!!!. This TOS contractual agreement is nothing more than a one-sided, self-servicing, self-protectionist document that only benefits the MagicJack Company with no reasonable legal consumer safeguards, rights, or protection provided to the customer.

    Believe me, I’m glad that I have the educational background, life experience, and common-sense in being a sensibly vigilant consumer before buying into MagicJack’s glitzy advertisement and seductive commercial propaganda. After what I have extensively learn and uncovered about this highly questionable company, all I can say is: Dan Borislow (inventor, founder, and owner of MagicJack) – you should be ashamed of yourself!

    Moreover, to any future or present customer – “Buyer Beware”! The purported savings on telephone calls that this obvious avaricious company intentionally touts may not be as advantageous as you were lead to believe or expect. I have determined after much research and consideration that taking a gamble with this somewhat dodgy company is not worth their so-called advertised benefits. As a consumer, I rather deal with known reputable businesses with a public record of integrity, reliability, fairness, and being pro-active about consumer satisfaction.

  133. PG Says:

    How can I delete the software of Magic Jack that is installed on my computer?

  134. Phillip Says:

    I’ve had nothing but problems with MagicJack. I got charged too early, had to wait about 6 months to get a number in my area code, had numerous problems with maintaining connections and when it finally began working, couldn’t extend/renew my account, even after several weekly live chats couldn’t correct the error preventing it. If there’s ever a class action suit, I’ll bet I qualify and I will sign up.

  135. Got scammed by MagicJack Says:

    Yup. Buyer Beware! Magic Jack – they don’t like publishing their customer service number out of fear they’ll be flooded with calls. When you do get a live chat person , they work off a script. They’re slow.

    I had MJ for about 1 month. They sell it saying $39.95 – $20 for the device / $19.95 — well this is a USB device. So what happens if it dies on you? – where’s the warranty ? Mine died , for whatever reason – won’t respond , no blue light. They won’t replace it, other than saying that you can BUY a NEW one, but Don’t register it yet. Buy a new one for another $39.95 – then start a chat so they can port your existing number. But if you already tried on your own, you’ll most likely have already registered the new one with a new phone number. So another $39.95 down the drain , unless you just accept the fact that you’ve been scammed by magic jack. Where’s the FTC ?? Who’s protecting the buyer ? I mean, I would’ve accepted the fact that devices die or stop working , BUT if they advertise on national TV and PROMISE something, they better deliver.

    Anyhow, cut a long story short. $39.95 is not $5. It’s a meal for some families.

    For some, it’s not the money, but it’s that crappy feeling that you’ve been raped from behind that people can’t take.

    $20 for the device / $19.95 for year of service regardless of where you purchased it.
    So what happens if the device craps out ???
    You get to use software on PC? – what happens if you get a new PC or it crashes ? Then tough luck, get a new device that you cannot port unless you already went through hell with one of their live call reps.
    Do these things really happen where USB device goes bad and PC loses software? I don’t know about you, but in the real world, stuff like this really happens.

    At the very least, Magic jack, give me something reliable that’ll last for a week. Not a month.
    Because $39.95/month , I could’ve gotten a real phone minus the headache. Again, if I had not been gullible enough to believe that a commercial on national TV will at the very least honor a contract.

  136. Greg Boyer Says:

    Just got off the chat line. Over an hour. Here is a transcript:

    Iggy: Hello, how may I help you?
    Greg Boyer: Hi,
    Iggy: Hi Greg
    Greg Boyer: Whenever I click to view a text file in Mac OS X Magic Jack launches and overrides the command.
    Greg Boyer: This happens on two systems.
    Iggy: When did you encounter this?
    Greg Boyer: From the very start of using a Magic Jack
    Iggy: Did you try view a text when your magicjack is unplug?
    Greg Boyer: Yes. It works fine then.
    Iggy: Only when magicjack plug in
    Greg Boyer: The only way that I can view a .txt or .rtf is to open Text Edit and then open the file with the “Open” command.
    Greg Boyer: Only when the Magic Jack is plugged in is when there is a problem.
    Iggy: May I know what type of text file you open?
    Greg Boyer: .txt or .rtf
    Iggy: One moment please…
    Iggy: Apply this steps
    Iggy: Click the Apple menu then select System Preferences.
    Iggy: When the System Preferences screen appears, click Security.
    Iggy: Under Security, click Firewall then click the radio button besides “allow all connections”
    Greg Boyer: It is already set to that.
    Iggy: Ok
    Iggy: One moment please…
    Iggy: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Greg Boyer: OK
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Nicole’
    Nicole: Hi, Good Day! I’m Nicole and I’ll be assisting you.  Please allow me to read your chats so I may know the main concern of your issue.
    Greg Boyer: OK
    Nicole: Thank you
    Nicole: So, you’re using Mac, right?
    Greg Boyer: This happens with any text document .txt, .rtf or .doc.
    Greg Boyer: Yes, MacPro 10.5.7
    Nicole: What do you want for that document?
    Greg Boyer: I WANT TO BE ABLE TO READ THE DOCUMENT!
    Nicole: Click the Finder at the top of your computer screen.
    Nicole: Look for Magicjack drive, usually named PHONE with the following folders inside it ( AUTO RUN, DONT USE THIS DRIVE AND MAGIC JACK )
    Nicole: Double click the Magicjack Folder
    Nicole: Copy the file name Addressbook.xml to make back-up.
    Greg Boyer: OK
    Nicole: You may save that as well.
    Greg Boyer: Saved the .xml file
    Nicole: yes.
    Greg Boyer: I saved it.
    Nicole: ok
    Greg Boyer: OK, now what?
    Nicole: Unplug your magicJack now.  After at least 20 seconds, plug it back in.  
    Greg Boyer: Hello….are you there?
    Nicole: yes, I’m here,.
    Greg Boyer: OK
    Greg Boyer: I plugged it back in.
    Nicole: Blue light is on?
    Greg Boyer: Yes
    Nicole: Please double click the magicJack icon on your desktop.
    Greg Boyer: OK
    Nicole: Do you see the dial pad now?
    Greg Boyer: No. A small window comes up and says to double click the icon to start calling.
    Greg Boyer: Hello…..
    Nicole: Okay, you may start calling now
    Greg Boyer: That’s not the problem…..I was always able to call and receive calls. I cannot open text files as long as Magic Jack is open.
    Nicole: Do you have any antivirus running?
    Greg Boyer: No.
    Nicole: Because there’s something in your software that blocking magicJack and once device is plugged in, the text files won’t be read.
    Greg Boyer: No, there is something in the MagicJack that is overriding the text file links.
    Nicole: Okay, now, try to try it again.
    Greg Boyer: I just did. When the MagicJack is turned off I can open text files. As soon as it is enabled I cannot open the text file.
    Nicole: mm, I see..
    Nicole: I have to check that here on our end.
    Greg Boyer: OK
    Nicole: Would you mind to try it later after 30 minutes?
    Nicole: I will help you with this.
    Greg Boyer: I have already been on this chat for over 30 minutes. I would like to get it resolved now please.
    Nicole: Yes, we will fix that..no worries.
    Nicole: So, anything else you want to add before we leave?
    Greg Boyer: I’m not leaving…..I want to get this fixed now please.
    Nicole: But I have to check it here on my with our connections.
    Nicole: And if we will not end, you might be more affected.
    Nicole: Because you’re online and me too.
    Greg Boyer: Please start checking now then.
    Nicole: I am..
    Greg Boyer: What have you found so far?
    Nicole: I’m doing some upgrades and its still downloading…
    Greg Boyer: OK…great
    Nicole: ;)
    Nicole: Hope you can continue holding.
    Greg Boyer: I’m here.
    Nicole: ok
    Greg Boyer: What is happening now?
    Nicole: I’m sorry but its still downloading, it may take some time..
    Greg Boyer: You must have a very slow connection.
    Nicole: No, its not, its really like this if you’re getting an issue.
    Greg Boyer: Maybe you could tell me what you are downloading?
    Greg Boyer: That way I could understand why it is taking so long.
    Nicole: Its with our  connections that connect to your account, so I have to do it accurately and really sure.
    Greg Boyer: After seventeen years in computer technology I have found that it pays to be accurate. But you really don’t want to be trying to “baffle” somebody that knows what is going on either.
    Greg Boyer: I hope you noticed that I used a polite term “baffle”.Nicole: Thank you for holding,,,and I did check your
    Nicole: account and it has an error occurred so I did
    Nicole: refresh it and now everything is okay and running…
    Nicole: ..but the system will be fully activated on your
    Nicole: end within one hour or less to make it working completely,,,
    Nicole: ,no more worries,,,
    Greg Boyer: OK….that’s great. I will check it out in an hour.
    Nicole: yes, no more problems;)
    Nicole: I thank you so much and I appreciate your patience.
    Nicole: Have a goodnight and bye..take care
    Nicole: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again!
    Greg Boyer: So, thank you.
    Nicole: Not a problem..

    By Golly…..surprise, surprise……It still doesn’t work. I have had some really strange computer problems ever since I installed this thing. Phone calls are great….that part works fine….it’s just that it is thrashing my system.
    THEIR TECH SERVICE IS TOTAL BUNK. THE PEOPLE THEY HIRE HAVEN’T GOT A CLUE. If California was still a functioning state I would probably forward this to the Attorney Generals Office. But alas, California is doing it’s best to imitate GM.

  137. Love MagicJack Says:

    I have had MJ for about 1 years and have had excellent service with it. I do not use it daily, but like having it when I travel. My wife and I recently traveled to Caucao and called back home daily, it cost us nothing above the cost for the WI-FI that we would have had either way. We became friends with another couple, and they too called home, back to Canada numerous times. From the island there is a hefty charge to use the landline phone to call the US. MJ paid for itself just in the time we were on vacation.

    I just recently signed up for the 5 year, $59 service, how can I go wrong for less than $12 a year?

  138. JJRSTPAUL Says:

    This sounds like a great product and look forward to using this MagicJack system when it is developed for Linux. I don’t like running my XP and Vista machines all the time for various reasons but don’t mind at all leaving my Linux box running constantly.

    Please let us know when you release your Linux version and the Ubuntu forums will start buzzing:)

  139. OLA MAE MOORE Says:

    i have been trying for 2 days to get to someone who can help me ,but haven’t been able to reach anyone. my magicjack will still make phone calls, but i can’t see the screen on who calls me. the screen is only about 1/2 inch large, and i can’t get it to go any larger.

  140. Dave Says:

    After MONTHS of Magic Jack problems, I wrote the inventor and CEO. Here is his address:

    BORISLOW, DANIEL
    P. O. BOX 6785
    WEST PALM BEACH FL 33405

  141. SS Says:

    MagicJack can and will permanently cut off your service without notice and they will stand behind their right to do so.

  142. Luke Says:

    The Idea is good, Now all you need is People smart enough to make it work. I didnt buy MJ I new it was a fraud from the begining. Most people here probably heard it on a LATE NIGHT INFOMERCHAL. that should have been your first warning. But I am sorry for all of you who spent hard earned Money for a Greedy Persons ambitions. ALways check Consumer reports. RIP OFF REPORTS, before spending money. These people try and use the Law to there advantage RIP you OFF and Its Legal. Or atleast they try and make it seem that way.

  143. G. Says:

    This is my actual live instant chat conversation copied and pasted so you can see what is in your future with Magic Jack. For this reason I want to join any class action lawsuit. Here it is…

    Please wait for a site operator to respond.
    You are now chatting with ‘Joshua’
    Your Issue ID for this chat is LTK419068716499X
    Joshua: Hello, how may I help you?
    G: Can you tell me why I am suspended for too many out bound calls? I have usage until 1-12-2010.
    Joshua: Hi G.
    Joshua: Thank you for bringing up your concern to us.
    Joshua: Can I have your magicJack phone number please?
    G: 510-406-7023
    Joshua: Please wait while I check that for you
    G: Thanks
    Joshua: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Mandy’
    Your Issue ID for this chat is LTK419068716499X
    Mandy: Hello, G.
    Mandy: Please hold on for a while and allow me to review your chat so that I can assist you further.
    G: Hi
    G: k
    Mandy: Thank you for waiting.
    Mandy: Did you get a recording message to call the 214 number?
    G: no
    Mandy: Can you try placing a call from your magicjack please?
    G: Please hold
    Mandy: Sure.
    G: It says no network connection error 9
    Mandy: Okay.
    G: Please help because someone is coming from Florida and only has that number to call me when they get out here.
    Mandy: Please call this number 214-884-5124 from your different line or cell phone, G. You need to call that number to fix your issue.
    G: will you stay here?
    Mandy: No, all you need to do is to contact the number, G.
    G: k
    Mandy: Okay, thank you so much for your time.
    G: there is no answer
    Mandy: You can call that number during business hours EST.
    G: aw man
    Mandy: I do apologize for the inconvenience, G.

    When called that number the next business day 214-884-5124. I was told that I now have to pay 1 cent per minute from now on because of over usage. I asked the person how much time was I on the phone because barely use this thing because there would weeks when I would not even have the phone jack plugged in the computer. He said he doesn’t have that info. I then asked how mush time is a Magic Jack user allowed to use these things before we have to start paying for every call and why don’t you advertise that we would have to start paying for this aside of the yearly $19.99 after a certain time of using this thing after so many minutes? He said he doesn’t have that info either.

  144. richard Says:

    well i have heard enough,i was going to buy one of these but after all the negative i have heard i will not.main reason being the credit card charges and cruddy customer service.but just so most of the posters understand,att and its customer service for internet is just as annoying and frustrating.i think all buisinesses train there so called techs to be annoying and unhelpfull,but the fact you cannot call and the thing with the credit charges irks me the most,this why i will not purchace a magic jack,and the owner should not come across as so arrogant and never call your customers liars.

  145. Bill G Says:

    Like anything else, some will like it and some will have problems. You can’t please 100% of the people 100% of the time. That is why we have Verizon, AT&T, Sprint, McDonalds, Burger King, Hardees, etc. etc. Ford, Chevy, Dodge…

    I bought my MJ about 2 or 3 weeks ago. Two days after I installed and activated it, I worked from home using my company laptop. I am in the telephony department, I have Avaya IP Softphone installed. I setup as a “teleworker” and used my MJ telephone number to bridge my office phone. I held two days of audio conferencing sessions, both lasted 8 hours and then another on the third day that lasted about 5 hours.

    Only issue I had was a “key-tone” about every 15 – 20 minutes. Otherwise, the call was totally and impressively flawless.

    I know that when I feel I am being ripped off, I want to rip the heads off of the folks at customer service but, so far, I have enjoyed my MJ. So much so, that I stuck my neck out and bought the 5 year deal.

    My wife and I have cell phones from Verizon and AT&T but, since she is home now (unemployed), I wanted her to be able to minimize her cell phone minute usage… MJ was the answer.

  146. John K. Says:

    It worked fine, even flawlessly the first month or two and now I get “error 3″ about half the time I attempt to use it. No other internet problems on my end and I’ve just switched back to skype (which is not totally reliable either, but better than this).

  147. Dominic Rossi Says:

    I purchased the product today. it took abt 5 mins to set up and to use. i love it!! So far so good!
    I will writeback if my experience changes my mind

  148. angela mccoy Says:

    I ordered the majicjack was not satisfied. I have yet to receive my refund. You can not get someone to help you. Please do not buy this bull.

  149. cPg Says:

    “They will also be instructed by Live Chat when they sign on to it or when they ask an agent. Try it yourself.” said Inventor/owner…..Well I have tried it and all I get are the Q&A ans..never someone live to solve for a problem.. Echo of only my voice when I speak.

    Tried the Q&A methods and problem not solved. Always referenced to “Buy more sales pitch page”..

    People say “you get what you pay fo” defeated already.. Cost dosen’t mater $1.00 or whatever –just give me what you promised..seems fair to me What a concep111

    It would be great to be on line at least with a live rep. to walk me through process and correct the problem. . Other then that set up was very very easy and everything else works fine.

    By the way–good article.–cPg

  150. MagicJack Upgrade Says:

    MagicJack Upgrade Time!!

    There’s a company that buys back worthless magicjacks for full retail price. I’m sending mine in.

  151. FirstHandView Says:

    OK, so I read what was here and decided to check for myself the BBB report – http://www.seflorida.bbb.org/businessreport.aspx?companyid=92003333 and their rating is significantly different than before. Is it good or bad? I don’t know, I have a landline.

  152. Dale Says:

    I bought a magicjack last year and always had static and I always had to hold my phone at a certain angle to be able to hear and talk. My year was up last week and I decided to order a new one to see if anything had changed. I plugged it in and plugged in a new GE True Digital receiver with 4 wireless phones. I have one phone that will go through three walls and have the clearest sound you would want. If you have a $9.00 phone, you will get $9.00 sound. Make sure you have a good phone. I thought the first magicjack was pretty bad but the second one I bought is more than I could ever expect. If you are running cable broadband, you may have problems with all the people on your block coming on and going off and using a lot of bandwidth downloading which will affect your speed. You can see this for yourself if you run a speedtest. The speedtest will vary up and down and I think this is where most of the problem lies. I now have Pure DSL and do a speedest and the speed is stationary and I have no static and like I said, one wireless phone goes through three walls. I could not be more pleased and I am glad I bought a new magicjack also. I took the old one apart and one of the diodes was burnt in half. This could also have been part of the problem with my first magicjack all along. It is great. I have a phone in 4 different rooms and each one is clear and calls out and rings in when I get a call. Now I am pretty sure a lot of you have slow pc’s, have slow internet, have virus’s, trojans and malware on your pc. Plus I am sure some of you don’t even have a broadband connection. So a lot of this could be your own fault. I have had Vonage and had them buy back my equipment and contract because their system was worse than my first magicjack. I have had skype and voice mail on Yahoo messenger and all had static and other problems. I also noticed the new magicjack had a few parts added and a few parts missing, like capacitors and resistors (those tiny little rectulangular blocks you can see thru the window) and this too also may have had something to do with my first one, but I think the burnt diode may have been the major culprit. I bought a new soldering gun especially made for surface mount electrical parts and I have a box of all kinds of electrical parts, so I am going to solder another diode in place of the bad one and see what happens. I also noticed a lot of you haven’t even tried the magicjack but went by what other people have said and by what the BBB and Ripoff reports have said about the magicjack. I had a cousin working for the BBB and he told me himself that competiors would pay the BBB money so the BBB would give the other company a bad grade. I have been to rippoff reports myself and saw some of the stuff people said they were ripped off on. Some of these people were off their rocker. I know that the site is there to make complaints but you could tell when a competitor made a complaint and a regular person made a complaint. For you people that haven’t even tried the magicjack, I don’t see what business you have here running it down. For the competitors that are complaining on here, that is pretty sorry to me. Like I said earlier, if you have a slow pc or slow internet, no voice system will work well. There are free anti-virus programs, free malware programs and free adware programs on the net that will clean your pc and make it run almost as good as if it were new. You may also have too many programs starting up and running when they don’t need to. Find a free startup program that will show you what all is running that you can put on manual and make the pc startup twice as fast. Ok. I do not work for magicjack or any other company. I am a disabled auto technician that has too much time on his hands. I also have carpal tunnel in both wrists from running impacts and other repeating things for around 20 years and my wrists are killing me now, so I am going to quit typing very soon. If you will clean your pc and make sure your net is sort of fast, then try one or buy one. If you go one year like I did it is close to $50 for the magicjack and one year of service. The next year is only $19.95, I think. I did not go for 5 years because I thought maybe it wouldn’t work to my liking or Big Brother would shut it down because the telco is losing so much money since everyone is using cell phones, magicjacks, vonage and skype. Don’t beat it until you try it. I will never have a landline again with those high monthly charges. Goodluck everyone and if you don’t have one, don’t beat it down. If nobody believes me, email me at dale77@yahoo.com and we will talk on our phones. Whatever phone you want and my magicjack.

  153. Dale Says:

    Sorry, i put the wrong email in the last message for those wanting to listen to my magicjack. It is dale77@ymail.com . Sorry about that.

  154. Dale Says:

    I bought a magicjack last year and always had static and I always had to hold my phone at a certain angle to be able to hear and talk. My year was up last week and I decided to order a new one to see if anything had changed. I plugged it in and plugged in a new GE True Digital receiver with 4 wireless phones. I have one phone that will go through three walls and have the clearest sound you would want. If you have a $9.00 phone, you will get $9.00 sound. Make sure you have a good phone. I thought the first magicjack was pretty bad but the second one I bought is more than I could ever expect. If you are running cable broadband, you may have problems with all the people on your block coming on and going off and using a lot of bandwidth downloading which will affect your speed. You can see this for yourself if you run a speedtest. The speedtest will vary up and down and I think this is where most of the problem lies. I now have Pure DSL and do a speedest and the speed is stationary and I have no static and like I said, one wireless phone goes through three walls. I could not be more pleased and I am glad I bought a new magicjack also. I took the old one apart and one of the diodes was burnt in half. This could also have been part of the problem with my first magicjack all along. It is great. I have a phone in 4 different rooms and each one is clear and calls out and rings in when I get a call. Now I am pretty sure a lot of you have slow pc’s, have slow internet, have virus’s, trojans and malware on your pc. Plus I am sure some of you don’t even have a broadband connection. So a lot of this could be your own fault. I have had Vonage and had them buy back my equipment and contract because their system was worse than my first magicjack. I have had skype and voice mail on Yahoo messenger and all had static and other problems. I also noticed the new magicjack had a few parts added and a few parts missing, like capacitors and resistors (those tiny little rectulangular blocks you can see thru the window) and this too also may have had something to do with my first one, but I think the burnt diode may have been the major culprit. I bought a new soldering gun especially made for surface mount electrical parts and I have a box of all kinds of electrical parts, so I am going to solder another diode in place of the bad one and see what happens. I also noticed a lot of you haven’t even tried the magicjack but went by what other people have said and by what the BBB and Ripoff reports have said about the magicjack. I had a cousin working for the BBB and he told me himself that competiors would pay the BBB money so the BBB would give the other company a bad grade. I have been to rippoff reports myself and saw some of the stuff people said they were ripped off on. Some of these people were off their rocker. I know that the site is there to make complaints but you could tell when a competitor made a complaint and a regular person made a complaint. For you people that haven’t even tried the magicjack, I don’t see what business you have here running it down. For the competitors that are complaining on here, that is pretty sorry to me. Like I said earlier, if you have a slow pc or slow internet, no voice system will work well. There are free anti-virus programs, free malware programs and free adware programs on the net that will clean your pc and make it run almost as good as if it were new. You may also have too many programs starting up and running when they don’t need to. Find a free startup program that will show you what all is running that you can put on manual and make the pc startup twice as fast. Ok. I do not work for magicjack or any other company. I am a disabled auto technician that has too much time on his hands. I also have carpal tunnel in both wrists from running impacts and other repeating things for around 20 years and my wrists are killing me now, so I am going to quit typing very soon. If you will clean your pc and make sure your net is sort of fast, then try one or buy one. If you go one year like I did it is close to $45 for the magicjack and one year of service. The next year is only $19.95, I think. I did not go for 5 years because I thought maybe it wouldn’t work to my liking or Big Brother would shut it down because the telco is losing so much money since everyone is using cell phones, magicjacks, vonage and skype. Don’t beat it until you try it. I will never have a landline again with those high monthly charges. Goodluck everyone and if you don’t have one, don’t beat it down. If nobody believes me, email me at dale77@ymail.com and we will talk on our phones. Whatever phone you want and my magicjack.

  155. Dale Says:

    Hey Magicjack Upgrade. If there is a company buying them back at full price, why didn’t you put the company’s name up??? I think you are a liar.

  156. Steven Says:

    You’re retarded. Magic Jack has an A- grade.

    http://www.seflorida.bbb.org/Business-Report/Magic-Jack-LP-92003333

    Quit being a flaming moron. This product is awesome, and it works.

  157. W Smith Says:

    Boy, I believe what I’m reading here. Just bought a mj at Radio Shack today, can’t even get it to load correctly in the computer. The first error I got was that their server was down and I’d have to try later. Now, nothing happens when I plug the mj in the USB… and yes its a USB 2.0 and NOT thru a hub. I’ll be returning mine to Radio Shack tomorrow. I just hate to hear all you guys that has got suckered by purchasing directly from the company and having all the problems with the billing issues. Fortunately, I’ll get by money back from the local retailer.
    I think this company has a lot of growing up to do and if they don’t straighten up, they will find themselves bellyup.

  158. Michael Lunnin Says:

    Well, I have to tell you that my magic Jack experiance did not start out so good. I ordered one magic Jack and was billed for 2. I called customer sevice or billing and they promptly reversed the charge on my card. I them went on vacation and lost my wallet so I had to cancel my cards. (this was a smart move) without me realizing it, For the entire next year, Magic Jack kept trying to rebill my old card for this fee again. Then they just gave up and put a ballance owed on my account. Now I have been a happy Magic jack user for one year now. I must say, I have had great experiance with this product. I love it to death! But, I can not now renew my subscription for another year or even 5 years until the billing dept take this off my account. So, I am again without a phone. I have gone to the chat site, I have called their billing number and spoken to a representative. I just get the same thing that everyone gets from them. They will send me an email in a few days. Of course, That few days never comes. Then when I call back, I am just told again, That an email will follow. And again no email. I have done this now for one month with no response from Magic Jack at all to my problem. I would love for someone from Magic Jack to see this post and take care of my problem so I can return to beeing a HAPPY MAGIC JACK USER> PLEASE MR. Borislow, Please fix the eroniouse entry on my account of $46.90 so I can renew my membership and continue to use my Magic Jack. Michael Lunnin -214-628-4756

  159. IVAN BROWN Says:

    I WOULD LIKE TO KNOW MEAN BROKEN STORAGE, WITH MY SYSTEM FROM MAGICJACK, HOW CAN I FIX IT

  160. Dale Says:

    HEY STEVEN, Yes magicJack has an A- rating. It is like I said, the BBB was paid off. Go to the comment section and read the comments here http://www.trustlink.org/BusinessProfile.aspx?ID=206029573 which is on the BBB org site. magicJack has a rating of 2 out of 5. They got the A- only on the part of fixing customer complaints of being charged during the trial offer. Maybe you should read before you speak Richard Cranium.

  161. E. Yisrael Says:

    Let’s be honest–I re-signed for a 5 year renewal license because I LIVE on my computer, use my telephone very infrequently and loathe paying for a service that I seldom use. However, you DO get what you pay for and MagicJack has many, many annoying issues. Chief among these, is its tendency to take over (and generally MESS UP) your configurations after one of its frequent updates. And woe-woe-WOE-be-unto-you if you should need to “rely upon the kindness of (those) Customer ‘Support’ strangers” in MagicJack-neverland (!) It can get…very ugly, very quickly. Not only should you expect to spend a MINIMUM of 30 minutes phone time, even after your call has been escalated to a supervisor; but these supervisory techs are a bit on the arrogant side as they fail to fix your MJ issues. In the end, I find that I repair these glitches myself…just in time for the next Magicjack update (she adds dryly)

  162. DH Says:

    Customer support does stink, but the product has worked fine in the three months we have been using it since (Step 1) doubling the memory on our old computer to half a gigabyte; and even better since (Step 2) replacing the old computer with a new one that has a gigabyte of memory and a much faster processor. Also probably important is the capacity of your broadband connection (ours is 100mbps). The biggest problem we had before Step 1 was that incoming calls would ring the phone in one long burst and go automatically to voice mail — there has been no such problem since increasing the memory. Unfortunately, customer “chat support” had never been informed that a computer’s memory capacity and processor speed are important in resolving that issue (and probably a lot of other MJ user problems as well). They never inquired, but had me on for hours trying all sorts of inane procedures that failed to work. Other than that, all the features have worked as advertised, we have noticed no advertising spam or slowdown in other programs, and the voice quality has been good — occasionally there is an echo, but not often enough to follow the steps on the web site Q&As that tell how to correct it. We use a router with no problems. We also turn the computer off at night — both the computer and MJ program come on line quickly the next morning. We use it with a DECT 6 three-module cordless phone with answering system programmed to record incoming calls before they go to voicemail, although MJ voicemail also works fine. Calls are legible on cordless modules up to 100 yards away from the base. All in all, we are quite satisfied, especially considering the savings over Verizon — $20 a year compared to $60 a month.

  163. Chris Says:

    Well, I love the product, but hate the customer service. Here’s the transcript for the live chat I just had with MJ:

    Tracey: Hello, how may I help you?

    K: I just want to say that I had an ordering problem which was escalated to ” Dover ” – and this wasted much of my time as I needed a phone number to talk to a LIVE PERSON. He was no help getting me a phone number for a live person, but we just did a lot of google searching and finally found a number that worked – 281.404.1551. My issue was resolved by a very nice individual.

    Tracey: how may i help you then?

    K: But I would like this info to be passed on to ” Dover ,” as I think it is entirely unacceptable that he/she refused to find a phone number for a live person, and then abruptly terminated the chat.

    Tracey: so you want to chat with dover again?

    K: maybe yes; can this message be sent on if you pass me to Dover ?

    Tracey: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Chat Information Please wait while I transfer the chat to the best suited site operator.

    Chat Information You are now chatting with ‘Hero’

    K: Thanks, Tracey.

    Hero: Hello K. Please allow me to review your chat transcript/s with the other representative/s for me to assist you better.

    K: While you are looking, I will type a few thoughts.

    Hero: Sure.

    K: Don’t get me wrong – we love the product – our son took ours to school with him, and we wanted to get another one to take on a sudden unexpected trip. 1) The fields for ordering though, were inadequate – no separate fields for shipping and billing, and we were going to have it shipped to our destination. The destination address was certainly not going to work with our credit card.

    K: 2) The field for “address 2″ (or something similar) disappeared when you went to the next screen, so there was only the name, one line for street, and then the city, state… the product would never have been delivered to us without a fourth line.

    K: (The fourth line was CRITICAL for the product to be able to arrive at our destination.)

    K: 3) An order number appeared before I ever confirmed the order. Now that is scary.

    K: But I finally got a person as stated above at the beginning, and the order will not go through to the wrong address as they made sure it was canceled since there was no way to correct it on the online form. The individual advised me to just buy from a retailer since the online order form is inadequate. We bought our first MagicJack in July ’08, so we were unaware that it was now available through retailers.

    K: So the bottom line is that the fields for the online order form should be corrected – but also that we are very annoyed that Dover didn’t just give me the 281.404.1551 phone number him/herself. What’s the deal with that?

    Hero: Okay, I understand your concern with regards to the ordering system online. I will note your comments and pass that to the higher department for them to be aware about this matter and hopefully do immediately action on it. However, with regards to the phone number that you said. As much as possible, we try to resolve all issues online thru our chat support line. The phone number that you mentioned is a direct phone number to our billing department and only your bank managers knows about it. It was not disclose online, that is why Dover don’t know about it. The phone number for billing issues can be found on your statement of charges.

    K: Well thanks – but I do think a LIVE PERSON phone number should also be available for MagicJack customers – live chats take too much time, and I have lost a big chunk of time over this today. But thanks for passing on the info about the online ordering – I look forward to the improvements for the next time we order. :-)

    Hero: Okay, thank you for your time and patience. Thanks also for addressing this concern to us. Hopefully in the near future, the management will be able to improve further the ordering system that we have online, thanks..

    Hero: Is there anything else I may help you with today?

    K: No, but have a nice holiday (the rest of it), and thanks for your help.

    Hero: Same to you and take care..
    ***********************************************************

    I think I will always purchase MJ’s from a third party from now on….

  164. Linda Says:

    Where the heck are you people, enjoying your big vacation home on peoples money you took from them, and sure you have sold millions, because, I for one didn’t know that after you buy the sucker and you have that credit card number you have no contact from there on. After searching for a number or address I never can get a live person and if you did you just get the line to order this is the worst mess. I am telling you folks if it worked for you then you are the minority. The rest of us are up a c@#& creek without a paddle. Hate automated workforce it is so conventient for scammers.
    hoopla

  165. Robyn Becthold Says:

    I will not be renewing my magicjack as they changed ,without any warning their policies and will not let you go to a conference call…It also slows your computer way down and drops off and isn’t very reliable at times.

  166. jharris1993 Says:

    My wife heard about Magic Jack from a client of hers who has one (for a few weeks), so I decided to investigate.

    To set the record straight:
    No, I do *not* own a Magic Jack.
    No, I am not a “professional blogger”, either pro or con.
    Yes, I do have experience with Voice over IP, and yes I do have VoIP phone service.
    Yes, I do have some ( :-) ) computer experience, having been working in the field since the mid ’70s.
    And yes, I do have some telco experience too.

    This post may be a bit long-winded, for that I apologize. However, I hope that what I contribute may help people set the correct expectation for what they get from this – or any – VoIP device.

    First of all. . . .
    The idea that the Magic Jack, (or any VoIP device, for that matter), is a simple “plug-and-play” device is – well – let me just say that it’s not that simple. It’s not that simple for Magic Jack. Neither is it that simple for Vonage, Galaxy Voice (my provider), or any other VoIP concern out there. There are just too many things that can go wrong – that have nothing to do with the Magic Jack.

    Second, and I really mean this, *ANYONE* who uses *ANYTHING* but a hard-wired twisted telco pair for *ANY* “mission critical” or “life-critical” application is absolutely OUTTA THEIR MIND. The poor lady who is an epileptic – or anyone else who depends on their phone for life-critical situations is most certainly *NOT* a candidate for VoIP. Suggestion: Check with your local telco – they often have special (i.e. lower), rates for “lifeline” or such services.

    ********************

    The big problem with Voice over IP is that with VoIP – *YOU* become the “telephone company”. You are responsible for the “local loop network” – as well as making sure that there is enough bandwidth to support the service from your leg of your local broadband connection.

    Case in point:
    I have had VoIP service from Galaxy Voice (www.galaxyvoice.com – here in Ma.), for several years now and they provide VoIP using a dedicated hardware device (as Vonage and others do), to interface your phones to their system.

    I have considerable networking and computer experience, and I have taken special pains to ensure that their device has the best and most un-hindered access possible on a 16+ mbit (very fast) broadband connection.

    Despite that, sometimes my own service is less than stellar. Sometimes I get a lot of echos. Sometimes the call is “choppy” or the connection just plain sucks. Sometimes the phone service just goes “brain-dead” for no apparent reason – and a quick trip downstairs to my network room to reset the VoIP box by turning it off and then on is needed.

    Does this happen to me often? No. Maybe – MAYBE – once every few months I need to reset the device. But on occasion I do need to do that – and that’s just one of the chores that comes with VoIP.

    Magic Jack takes this whole paradigm and adds to it the complication of being connected to the user’s computer.

    Their own FAQ’s say that you should
    (a) Disable any firewalls
    (b) Disable any anti-virus software installed.

    With respect to VoIP, these are perfectly reasonable requests – *IF* the VoIP device is a stand-alone device. Yes, it needs to have un-hindered access to the Internet.

    The big problem here is that in the case of Magic Jack, it’s not. It’s connected to someone’s computer, and placing the computer – butt naked – on the Internet without benefit of firewall or AV software is just asking for trouble. It would not surprise me to discover that many of the problems people experience with the Magic Jack – after a brief period of excellent service – is caused by their computers being infested with every virus and piece of slime-ware known to mankind.

    So, my take on all of this is:

    1. Is the idea of “Magic Jack” – or something simular – a good idea? Absolutely!
    2. Is a USB implementation – needing butt-nekkid access for a real person’s computer – a good idea? Not really. In my own opinion – and based on my own extensive experience – anyone who has a live computer attached to the Internet without a firewall and AV software is really smoking that “8-ball of Crack” a previous poster mentioned.
    3. Is it reasonable to expect that *any* VoIP appliance will be truly plug-and-play? Heck! Most *COMPUTERS* don’t even work that well!
    4. Running a VoIP connection *IS* work. You have to make sure it’s up. You have to give it enough bandwidth – at least 128 kbit each way. You have to do the networking setup. You have to call the tech support people when it’s down. And so on. . . .

    I use VoIP – I even have two lines – but I ran a VoIP connection in paralell to my hard-wired telco pair for over a year before I abandoned the telephone company.

    I also understand enough about computers, networking, and telco to be able to assess the VoIP situation correctly.

    In summary, before buying the Magic Jack – or any other VoIP device – ask yourself:
    Do I want to take that level of responsibility for my own telephone service?
    Do I have the time – and the know-how – to administer a VoIP end-point?

    For those who may not wish this, there are alternatives:
    1. Many telephone companies now offer “VoIP-like” pricing. Verizon (my local telco) has an “unlimited” plan – all local and long-distance in the US and Canada for about $25/month.
    2. Many broadband providers also provide their own “in-house” telephone service. Charter (my local broadband provider) has a special VoIP setup where they come in, install a special piece of equipment on your cable line, hook it to your house wiring, and take care of all the details. If anything goes wrong, you call them. The advantage of Charter’s system is that they provide the hardware, they provide 24-hour in-house monitoring of your system, and so on. However – it’s not $20 / year. In fact, they get $30 – $40 per month for their service.

    On the other hand – if you want to try VoIP, and you have access to the technical expertise needed to make it work – then there are a whole host of providers out there waiting to help. And yes, it’s nice to be able to take a trip abroad, taking the “telephone” with me. (grinning!)

    What say ye?

    Jim

  167. carolyn Says:

    Ya no i liked it at first but everyone i talk to on it cant hear me and the thing acts up and i sound like a computer trying to talk the price is right but i wish the jack was right. But now my jack feel apart and they wont fix it and i was going to pay to have it fixed but there is no repair on this piece of shit. so i tred to call someone but all i got was to chat with 3 people and not one of them knew anything about the jack and i asked them 7 times if it could be fixed do you no not one of them could tell me. and they could not give me a phone number to someone to talk to at the company. so as far as i give a shit im telling everyone i no not to buy it and anyone i talk to im telling them not to buy it the magic jack is a piece of shit.

  168. Jay Says:

    I have had Majic Jack for a year it has worked great. I have a 384 line. For it not to be jerky I have to close all the browsers and email. Tech support leaves little to be desired. Just this past week I started to have problems the majic jack was saying I was not connected to the usb port. Must have gone through 20 techs in three days. Each one telling me the same thing. To format the drive the majic jack is on. I did that about six different time. Each time they want you to restart the computer with the fixes they suggest. Then of course you lose contact and have to start all over again. You get a different person each time you go into the chat and you are not allowed to chat with the same person.
    And of course you don’t see the chat online until you enter something into the look up online box. Afterwards the chat online will appear. The people will never forward you over to the same person you talk to even though they have logs of your reports. They say they are reading your information. But when they come back they tell you to do the same thing the previous person told you to do which download updates, download microsoft fix, format the jack drives that majic jack it on. Actually, it turns out it is using two different different drives and the way you find that out is to plug and unplug the drives with my computer open. When the plug is out two drives disappear and when it is in they appear again. One doesn’t say that it is even using majic jack.
    Here is a tip if you have someone who has majic jack take it over to their computer and plug it in if you have the same problem chat them back and tell them what you did. Tell them you want another majic jack. They sent me a new one in just three days and said it was under waurentee. Never would tell me how long the waurantee was.
    In short don’t spend ten hours on the phone trying to get them to help you. They probably will never tell you that you need new one. You have to tell them. Save yourself the hard ache. The tech support tells me they are in Florida. So don’t cut them any slack they are not in another country. With my expericence sounds like they are just reading from a book and not reading what you are say to them on the chat. In all if the majic jack had not given me such good service and saved me a bucket full of money I would have thrown it away. As the tech support is just plain lousy. They owner says they evaluate their techs with online surveys. I have been through at the very least twenty people and not one time did I ever get an evaulation form to fill out.
    Sorry if this sounds like rambling but after spending at the very least ten hours with tech support this has left the writer quite insane. MJ inventor if you are reading this please please please fix your tech support. Tell them quite appologizing for bad service and to look up previous records and switch them back to the ones they already used. If they have already been talked to the higher level boss don’t try and start them over and over and over with the lower level employees. Now I have given you free advise. Hope you take it Signed from the desk of the formerly sane person

  169. clarence bell Says:

    My magicjack does not work…….please contact me at my email address.

  170. The Magic Jack Says:

    I’ve had the best of luck with MJ. I had a few initial problems, but I was able to figure it out, with the help of the support team through chat. They really are very responsive and helpful. Overall, I’d give my experience an A+! I’ll be repurchasing another year soon!

  171. Mike Says:

    Please wait for a site operator to respond.
    You are now chatting with ‘Ethan’
    Your Issue ID for this chat is LTK419081526005X
    Ethan: Hello, how may I help you?
    Mike: Yes on 9/10 I renewed my magicjack for the year but continued trying to get it to work from previous year. After days on end trying to get it to work I was finally told that I had received a defective unit and needed to return it for a replacement. After I was told that I was going to have to pay for replacement I informed chat person that I wanted to simply cancel my renewal. They said that the payment did not go through yet and that she would cancel it. I did receive a bill on my credit card and no negating of that bill.
    Ethan: Okay,
    Ethan: Please wait while I check that for you
    Ethan: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Michaela’
    Your Issue ID for this chat is LTK419081526005X
    Michaela: Hello Mike. My name is Michaela. To better assist you, let me put you on hold while I read your previous chat. Thank you.
    Mike: Are you still there?
    Michaela: Yes.
    Michaela: Thank you for waiting Mike,
    Michaela: I am checking your previous chats with Journey Mike.
    Mike: The previous chat was not that long. I just need to get the renewal canceled and bill corrected as promised.
    Michaela: I do apologize but we can’t refund you back Mike.
    Michaela: You have charged already and it’s can’t be refunded.
    Mike: And the reason for not honoring your companies commitment is what?
    Michaela: If only I was the last agent who assisted you Mike.
    Mike: I don’t understand what that means.
    Michaela: Are you still using the magicjack?
    Mike: No it does not work, never has worked properly. Honestly I should be refunded initial cost from last year as well but I did not make a big deal about that but I will not allow the charge to stick for this year since I am not using it, I requested it’s cancel shortly after renewing and simply because I was told it was going to be taken care of…not billed!
    Michaela: Do you want me to replace it instead?
    Mike: If it is replaced at MagicJack’s cost only would I consider it but to be honest at this point I do not trust MagicJack as a company.
    Michaela: I am sorry about it Mike.
    Mike: So where do we stand.
    Michaela: Do you want a replacement instead?
    Mike: Taking the charge off my card would be the appropriate fulfillment of what was promised by Journey on the previous chat.
    Michaela: Okay.
    Michaela: I will make a report on this matter to our higher department.
    Michaela: Would you allow me to make a report on this?
    Mike: I don’t care what you do beyond your fulfillment of the charge from my card being removed.
    Mike: If you say you are not able to do so send me up the line to whomever can.
    Michaela: Please allow me to make a report so that you will be refunded as soon as possible,]
    Mike: If the report is what it takes then do so, but I would like to have a report sent back to me ASAP as to when this will transpire.
    Michaela: You will wait for an email to be sent to you as soon as possible Mike.
    Mike: I will be expecting a reply back today via email or phone.
    Mike: Actually email would be preferred so no misunderstanding is possible.
    Michaela: Just wait for an email Mike. Rest assured that this will be taken care of.

    11/6/2009
    Please wait for a site operator to respond.
    You are now chatting with ‘Lizzie’
    Your Issue ID for this chat is LTK419084317583X
    Lizzie: Hello, how may I help you?
    Mike: Yes, I renewed my service for this year hoping that MJ would finally start working but after continuing to work with chat people for a whole year I was finally told the day I renewed that my magicjack did not work properly. After a year of struggling with this I was told that I would have to pay for a new unit to be sent out. I believed this to be unethical to expect me to pay again for a unit that never worked right in the first place so I said “don’t bill me for this year and I will cancel the service. I was told the billing did not go through yet so no problem, it would be taken care of but I was billed. I recontacted chat and was told the billing problem would be taken care of and an email sent out confirming but again this was not done and the bill remains on my card. I need this resolved now!
    Lizzie: Hello Mike, I will be glad to assist you today. Okay I got your concern.
    Lizzie: May I have your magicjack phone number please?
    Mike: I have no idea, I deleted everything when I was told that I was not charged for the service in the first place.
    Lizzie: Is your magicjack plugged right now?
    Mike: I do have copies of past chats but that does not record my #
    Mike: No
    Lizzie: Okay.
    Mike: I really do not want to spend hours on this issue again with a chat person. I simply need the bill corrected and an email confirmation sent out to confirm so I can leave this nightmare behind me.
    Lizzie: May I have your email address you used when you placed the order please?
    Mike: If you are like all of the other chat persons, they always after about an hour or so tell me they need to go higher up to get this resolved, if that is going to be the case again can we do that now rather than having me jump through all kinds of hoops?
    Mike: xxxxxxxxxxxxxxx
    Lizzie: Please wait while I check that for you
    Mike: So now what?
    Lizzie: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Chris’
    Your Issue ID for this chat is LTK419084317583X
    Chris: Welcome to Higher Level of Support. This is Chris. I will be assisting you today. Please give me few moments to review your previous chats. Thank you!
    Mike: Like I said, I am not going to sit here for hours playing MJ’s games. I am just informing you again that MJ has not followed through with it’s promises to me and I need this done. For legal reasons I am following up and doing my do diligence to inform your company for the third time that the wrongful billing has not yet been corrected and I need that to be taken care of. I will only give 5 more minutes to this chat since I have done what I came to do. I very simply need to know if this is going to be taken care of today or if I need to take the next step and go higher up to my legal support. Please inform now of your intent.
    Chris: As I have checked here, you purchased a renewal last 09/10/2009, so far, the charges are correct.
    Chris: I have not heard from you in a while. Do you wish to continue this chat session?
    Chris: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye
    Chat session has been terminated by the site operator

    11/6/09
    Please wait for a site operator to respond.
    You are now chatting with ‘Hannah’
    Your Issue ID for this chat is LTK419084319572X
    Hannah: Hello, how may I help you?
    Mike: Please review previous chat and reconnect me to
    Mike: You are now chatting with ‘Chris’ Your Issue ID for this chat is LTK419084317583X
    Hannah: Sure.
    Hannah: One moment please…
    Hannah: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Xander’
    Your Issue ID for this chat is LTK419084319572X
    Xander: Hi! Mike
    Xander: Please hold on while I read your previous chat sessions.
    Xander: You were only charge of $19.95
    Xander: Dated 09/10/2009
    Mike: Yes that is the charge that was not suppose to have gone through since my mj did not work and I told your company that I was not going to pay for something again that didn’t work in the first place
    Xander: It cannot be gone, Mike. You purchased it.
    Xander: May I know what is the problem of your magicjack?
    Xander: I have not heard from you in a while. Do you wish to continue this chat session?
    Mike: I don’t want to go through all of that again, if you want to know just read the hours of previous chats and it will answer that, needless to say it does not work and never did work right and on the day of my renewal I was told that I was sent a bad unit and needed to pay to have a new one sent out. I said that I was not going to pay a second time for something that never worked right in the first place and that is when I said to cancel my renewal. I was told that would be ok since the credit card was not billed yet. I trusted that this was the case otherwise I would have called my credit card company and blocked the billing
    Xander: You purchased the renewal plan last 09, 10, 2009
    Xander: You are charge automatically for it.
    Mike: Yes and that is also the day that I canceled it when I was told my MJ device was disfunctional
    Xander: Is your magicjack plugged in right now?
    Mike: no
    Xander: Can you plug it in?
    Mike: everything was deleted on 09, 10, 2009
    Xander: The magicjak will install itself automatically when plugged in.
    Mike: when I was told my service was being canceled
    Mike: I do not want MJ or to spend the time proving to you that it does not work. READ PREVIOUS CHATS if you want that info.
    Mike: yes or no Are you going to reverse the charge to my credit card per previous agreement with previous chat agents.
    Xander: Your magicjack service is not cancelled here, Mike
    Xander: That cannot be reverse, Mike
    Mike: Yes it can…so you are telling me no, magicjack is not honoring it’s previous commitments to me. Is that correct?
    Xander: The days already started for your 2nd year plan
    Xander: It cannot be reverse.
    Mike: That is because of the failure of your staff to fulfill it’s promise to not bill, and then later on the promise that the billing would be reversed. Now the final statement is no we are not going to do what we previously committed to. I understand your adversion to answer this very simple issue, but since I have a record of these previous chats I know that a court of law will hold your company liable for commitments made by your agents to it’s customers.
    Xander: When you purchase the renewal plan you are given 24 hours to cancel it
    Mike: I realize that and I canceled it within two to three hours and your company ignored my cancelation per the chat session for that day.
    Xander: No, Mike, I checked all you records and your last chat was Sept. 11, 2009
    Xander: Which is two days after you purchased the renewal plan
    Mike: When then someone deleted the sessions for that day then but I have my records.
    Xander: Records here cannot be deleted, Mike
    Mike: This is my last statement. I will publish my chat at as many places I can on the internet seeking others with similar experiences with your company as I know from what I read in the past there are many. For those who respond I will seek to organize a class action suit against MJ. Since work is slow at this time I have the time to do this. Hopefully a few of us can put a stop to this kind of abuse with at least one more unethical company.
    Xander: Okay. It is up to you. We do respect.
    Xander: Is there anything else I may help you with today?
    Xander: I have not heard from you in a while. Do you wish to continue this chat session?
    Xander: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye

  172. Scott Grayban Says:

    The Florida State AG’s office investigated and sued MagicJack’s owner Borislow in April 2009 and won in court over false advertising, poor customer support if any and the billing for the free 30 days. So what Borislow answered is completely false and misleading.

    Florida’s attorney general said Wednesday he has reached a settlement with MagicJack LP over charges the Palm Beach County company charged customers for a long distance phone service during what was supposed to be a free 30-day trial.

    Bill McCollum’s office began investigating the company’s business practices last July after receiving numerous complaints from consumers about the product, which connects a household phone to a computer, allowing customers to make unlimited long-distance calls over the Internet.

    The investigation also found that the product had limitations that were not properly disclosed, and that the company did not have enough customer service agents to deal with consumer complaints, according to a news release from McCollum’s office.

    As part of the settlement, the company has agreed to implement various new practices to assist its customers, including a guarantee that all inquires will be responded to within 24 business hours and a disclaimer on the first page of its Web site, clarifying the eligibility requirements to participate in a free trial offer.

    The company, which has resolved the 500 customer complaints, also will reimburse the state for the costs associated with the investigation.

  173. Peter Says:

    Customer service is still lousy (never answer direct questions) despite the product is very good. 99% of the problems people are having is related to your internet service and faulty routers. Update firmware on your router and you will see remarkable improvement.

  174. J.T Says:

    Seeing as how we are allowed to create things to help people, i dont think we intentionally set out to piss off people in the process but we do forget that you cant please everyone. I think the invention is great but the process in which it has to be used is not so good. Its problems with everything we make in this world but we also find solutions as we go along, but when the inventor talks arrogant about his service for his product i think thats where the buck stops. If he were one of his customers im sure his tone would have been just a tad bit different, but seeing as how he has comcast i guess he gets excluded from ridicule of something he chose to patent. Well i will say this to DB if i ever meet him, i will tell him that we dont expect you to unfderstand our complaints we expect you to fix them and not get frustrated because you didnt take the neccesary precautions to prevent this slew of comments degrading your product. YOU MADE IT YOU FIX IT!!!!!!!!!!!!!!!!!! DEAL WITH IT.

  175. Raymond Says:

    I have had MajicJack for about a year. Dolar for dolar, its the best product I have purchased in years. Our family pays over $200 per month for all our other phones. When I bought the MJ, I did it with the thinking it probably wouldn’t work and with the intent that if it didn’t work the risk was minimal. A cel phone company cheated me out of $155 dollars 4 years back. Recently another phone company tried to cheat me out of $27.55. I spend over 2 hours on the phone to get the $27.55 back (and I did). I will not give away a penny to a phone company, they are discusting.
    But in my case, the MagicJack has worked great and I’m buying 2 more this week. My only problem has been that they do not have phone numbers in my area – I am in the Caribbean – so I had to get a Florida number, but so what… who cares. Its $19.95. I am a real person and I can be reached at rerb_1@yahoo.com

  176. Debbie Says:

    I just placed an order through the magicjack website and am sorry I did! After placing the order, which does not confirm the full content of the order, I was informed I would be sent an email to confirm the order. I recevied the autogenerated email less than an hour after plaing the order. One email asked me to confirm my email address and the second instructed me to do nothing if my order was correct. My order was not correct. I immediately used the link contained in the email to correct the order as instructed. However, I just received confirmation that USPS has received electronic notification of the intended package set for delivery. I am not surprised that my email went unnoticed and unanswered. So, I contacted the company via the live chat. No avail there either. Every response was a standard response protocol. I asked the agent to stop replying the standard “prescripted” messages and give me someone who has a brain. Only the standard reply again. I asked as to why they cannot modify the order to what I confirmed? She replied that it had already shipped. I informed her that it did not already ship and that the package being sent to me was not what I confirmed and that I will pay for return shipping nor will I be responsible if the package reaches or does not reach my home. Of course, standard response again. The product may be worth trying, but I will never know. The horrible, substandard service only reflects on the owner/inventor intentions to make money at any cost. He is well away of the fly by night, cheap service the contracted costumer service outfit is providing but does nothing to change. If enough people use word of mouth and the internet to provide the negative feed back this owner/inventor deserves, it will only be a matter of time before he’s washed up.

  177. Dan Says:

    ********This could have been a very good relationship but customer support is helpless.********

    Whoa! For 3 hours everything was going well. I was considering adding another magic line. Wanted to see if there was a contiguous phone number to the one I had already selected. Went to their “change phone number” members area to see if the next contiguous number was available. After reading I could do it one time free of charge and the next would cost me $10.00, I clicked to the next screen to search and see if the next contiguous number was available. It automatically changed my phone number; no chance to select a new one or cancel out.
    I figured a chat with customer support would straighten the problem out. After about 45 minutes (these chat operators must be very slow or are working too many chats at the same time) I finally got them to cancel my service and will be returning the magicjack to Radio Shack. Per many previous posts, I’ll need to keep an eye on my credit card bills.

    Chat InformationPlease wait for a site operator to respond.

    Chat InformationYou are now chatting with ‘Fiona’

    Chat InformationYour Issue ID for this chat is LTK419088179205X

    Fiona: Hello, how may I help you?

    Dan #######: Hi Fiona. I am very new to magic jack; several hours as a subscriber. I was looking to see if there was a contiguous phone number to the one I selected earlier. Went to the “Change Phone Number” area and it automatically changed my phone number without asking me for confirmation. I’d like my old one back; ### ###-####

    Dan #######: Was considering adding another Magic jack.

    Fiona: Hi Dan.

    Fiona: Please be informed that you cannot get back anymore your old magicjack phone number once it is already changed.

    Dan #######: Can you change it this one time. I’ve already got things set up to my original number?

    Fiona: It will not automatically change your phone number.

    Fiona: May I know if you were able to click on Next?

    Dan #######: Did not have that option. Said something like “Number Changed. click here to exit”.

    Fiona: Unfortunately, your phone number will be changed if you logged in to your magicjack account. First time change of phone number is for free but the next succeeding changes you will be charged $10.

    Dan #######: OK. I need a manager or lets go ahead getting me a refund as I am not satisfied with the service.

    Fiona: Okay.

    Fiona: One moment please…

    Fiona: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Chat InformationPlease wait while I transfer the chat to the best suited site operator.

    Chat InformationYou are now chatting with ‘Mandy’

    Chat InformationYour Issue ID for this chat is LTK419088179205X

    Mandy: Hello Dan. My name is Mandy. To better assist you, let me put you on hold while I read your previous chat. Thank you.

    Mandy: Thank you for waiting.

    Mandy: Please be informed that you can no longer retrieve your old magicjack phone number once you changed mistakenly or not.

    Dan #######: You still there, Mandy? I, a new customer, made a mistake. If you all are not willing to help me fix it, without charging me, then I am terminating my subscription and returning the jack.

    Mandy: Please be informed that you can no longer retrieve your old magicjack phone number once you changed mistakenly or not.

    Dan #######: And why not. the number is not being used?

    Dan #######: Never mind. Please credit my credit card and I’ll return the jack.

    Dan #######: Mandy?

    Mandy: That is how the system works as of the moment.

    Dan #######: Never mind. Please credit my credit card and I’ll return the jack.

    Mandy: If you purchased your magicJack at a retailer, we recommend that adhere to the retailer’s return policy .

    Dan#######: not a problem, but I paid magic jack for the service. I need that charge creditted.

    Dan #######: Mandy. Let me speak to a manager.

    Dan #######: Mandy?

    Dan #######: Mandy

    Dan #######: ?

    Mandy: You are already talking to a supervisor.

    Dan #######: please focus on me. I’m focussing on you.

    Dan #######: Please credit my charge card and we’ll be done.

    Dan #######: Mandy”

    Dan #######: ?

    Mandy: Please do not worry, I have already cancelled the 5 year plan you purchased.

    Dan #######: It would have been nice for you to say so. You all have been keeping me hanging on as if you were not going to help.

    Mandy: No, I am sorry for the delay. I am checking your account at the same time canceling the 5 year plan you purchased.

    Mandy: I have not heard from you in a while. Do you wish to continue this chat session?

    Dan #######: If I’ve been credited, then we are done.

  178. Ryan B Says:

    WOW no wonder the customer “non” service agents lie! The guy at the tops lies! They did charge my CC before the 30 day trial was over and sorry to inform you DB but I am no blogger. You have earned that F the BBB has given you! This is the worst product on the market. Poor sound quality, cut off after 30 minute calls, and really bad customer service! I tell everyone to stay away from this rip off gimmick! I only got a refund after filing with the BBB!!!

  179. Edward Zinna Says:

    I have no complaint about MJ,it works fine. My problem is the icon dissapeared from my screen. I can’t make or receive calls.The blue lite is on MJ.

  180. David G Says:

    I honestly can’t understand why people are blaming the product, when the fact is, you either don’t know, what the hell your doing with your pc or you don’t have enough allotted bandwidth or spotty bandwidth, period with your isp. Firewalls blocking calls, corrupt computer systems, people not fully logged into their computer systems “aka if your not on your desktop and don’t see the magic jack pad and it doesn’t say ready to call then, you need to troubleshoot your system, don’t blame magic jack for your inadequacies. I’ve more than 10 MJ since they started and setup 3 times that for friends and family and the issues where always with the user or their pc.

  181. Theresa Says:

    Response to David G, I can Honestly say that people will always have issues with computers, Always The creator of magic jack should have taken this into consideration what developing his product.. with that said, I’ve had my MJ for about a year….I Want my money back!!! Do you think they have given it to me?? No Way they have me upload update after update after update…. My magic Jack is in no way a reliable phone for example i was just on the phone with my 7 month olds Dr to get x ray results from a lung scan she received yesterday and of course just like with every other call boom drops the call and shuts it self down then restarts…. It’s done this uncountable times and i am so sick of sitting on a Chat with “Costumer service” (if you can even call it that) for hours on end… I’ve given up my money because i know i wont get it back and first I’m smashing the damn thing then I’m burning it!!
    Please if you are planning on buying one of these shit devices reconsider, it may be cheaper than traditional phone service but trust me You get what you pay for…

    Mine worked great the first month – 6 weeks or so Loved it even recommended to my sister who went out and brought one, (Which she regrets now too, spent the entire first day calling me asking if i could hear her, I couldn’t it was all choppy like she was in a bad cell phone area on a cell)

    There is NO Customer service Except a Chat which takes Hours!!!! and is very confusing for people who do not know computers well, you need to download, upload run and delete things, Sorry but i know my parents wound not know how to do any of that.. Gee i wonder why there is no phone number to call because this guy knew damn well it would bankrupt him with the amount of service reps he would have to employ to handle all the customer complaints…… What kind of company does not have a customer service call center??? Seriously….

    My calls are constantly dropped anywhere from 1-5 minutes into the call without fail, my phone does not ring and goes to voice mail even if the program says ready to call…

    Oh and if you live in FL, like i do they just expect you to know that they are also located in FL so when i had to renew my year (which i don’t know why i even did) i went and put 21.00 on my prepaid greendot credit card, well it would have been nice for them to tell me that they one take and hold 1:00 for days and that they charge Fl residents sales tax so needless to say because of this i did not have enough money on my card to renew my year…it costs 4.95 to reload green dot card no matter how much money you are putting on it and i was not going to pay 5 dollars to put 3 dollars more on the card …..No where on any page of the renewal process does it state that they charge FL residents sales tax!!! I was pissed…

    This Guy is a selfish bastard and Knows damn well his product has way too many flaws to be on the shelves!! If he has any bit of decency at all left he would recall them and fix them and if he can’t do that then Cancel the item and don’t let people waste what little money some of us have!!!!!
    (We all know how much Dirty money you’re floating in) …and i hope he reads this!!

    Theresa Clark Gainesville FL USA

  182. Roger Tan Says:

    1. I tried using this magic Jack for several days now, I can hear the person alright. but the person on the other line cannot hear me at all.
    2. In coming call are disconnected most of the time.
    3. Sometimes, there is no dial tone, I have to disconnect the jack from the computer and reconnect it.

    Overall, it is not working most of the time.

  183. David Says:

    Anyone who says their customer service is good hasn’t tried to use it. These bozos haven’t been able to fix some oracle problem to allow me to renew the service. I ditched using the crappy service a while ago but my family outside the country still use the thing to call back here – crappy quality, but cheaper than $0.23 per minute. If a company is sooo bad that they can’t even accept money – you know it is screwed. I have never seen or heard of a phone service company that doesn’t take phone support calls – am I the only one who finds that illogical? As if to say, we know our service is so crappy that we won’t even use it ourselves!

  184. mike Says:

    I purchased this junk service from t.v. add. which stated $19.95/ per year , per unit with no $39.95 charge for the jerk unit, plus free shipping. HA, I trusted this freak commercial and ordered 2 units. Well needless to say , OF COARSE they charged me for both units ,$39.95/ea. plus shipping. I finely was able to get a chat with supposedly live Pearson , but no mater how I tried to explain the problem , the answer was you got what you ordered. Now I can’t get a chat with anyone but myself. this organization is as phony as TAXMASTERS. In Seattle and sick of all tv COME ON’S

  185. WendyL Says:

    After reading the reviews I chose to contact customer service directly and see if it was as bad as others above have stated. Apparently, if you are not currently an MJ customer you must PAY to speak to a customer representative. I laughed out loud. Really? I wouldn’t touch this product with a ten foot pole. As for the comments that others have been paid to blog negative comments, I have a feeling that a certain someone living in West Palm Beach, FL has paid a few of his friends and underlings to write positive comments! I will never complain about the phone company again! lol

  186. Tom Lawrence Says:

    I don’t know if anyone has commented on the fact that it is impossible to uninstall the software. Fortunately, someone (not affiliated with MagicJack) has provided step-by-step procedures for removing the program. I wish I could remember the site, but Google will help you find it.

    It’s hard to trust a company that makes uninstallation such a chore.

  187. matt Says:

    i would just like to say that i think magic jack is great other than they may have your area code but not the right prefix which is nothing but long distance for people who live next door… i have been asking about a good prefix and they keep saying later when later has come my contract is up and my magic jack is not for sell it makes no since they put 30 different prefixs in the same town but then you come to a smaller town and nothing no where ever close magic is nice as long as you live in a big city other than that it sucks no one can call me so i have now canceled and quit wasting my money

  188. Andy Says:

    Magic jack worked good for the 1st year,After that it was downhill . The founder says that you can get a tech any time,which is true, but they only know so much and when they get tired of talking with you they just say, Restart your computer and the MJ will work fine, Except it doesnt ! after 6 tries I give up…..I know its cheap but it is also a service you pay for and should have better service..!

  189. Judi Says:

    My magic jack never did make a good connection and its was kinda wobbly at the USB. I changed computers and unplugged it and it fell apart. I’ve had it for 3 years and I liked it when it worked. I hate to spend 40 bucks on a new one. Why is there no replacement for defective ones. Don’t think it should have fallen apart. Certainly was never abused. Specially since I have promoted this thing as much as I have. I bet I’ve sold at least 20 myself. Thanks a lot.

  190. drew Says:

    Borislow and his customer service reps can kiss my a**! I lve in a town of 70,000 people, which is the largest town in my area code, and these jokers don’t have it as an option in their drop-down menu for prefixes. They claim you can keep your existing number but no where will you find that option when setting this thing up. The CS rep I chatted with didn’t see this as a problem, wouldn’t forward me to a more qualified rep and basically told me to go F myself in not so many words. I’m not a blogger paid off by MJ’s competition either. This guy is trying to sell us on a conspiracy theory in the hopes it will direct customers from the truth- that magic jack is a scam!

  191. stewart millar Says:

    Sir,
    I have a magic jack which has not been used in over 1 Yr. I have tried to reactivare but no success. It seem,s they want me to buy another magic jack bI have no way to contact the company

  192. Hemantrai Desai Says:

    I purchased 2 MJ. in December2008.I have no problem with its fuction, It work excelent. But i have a problem with their customer service. When i ordered them on tallfree # which they advertise on TV. Because i was having D/C. They said you can’t get free trial. I said OK. i don’t mind if you charge me immediately, but i want MJ. And i gave them my shiping address & D/C information. BUT when i received my Bank statment. They charge me twice [1] Ref # 7045500982, $43.86. [2] Ref # 7045500950. $93.80. I tried to contect them through their LIVE CHAT. To my serprise they couldn’t find myAccount. & started inquiring about from where i purchased. First or last 4 digit of your D/C. Which address you had ask to deliver MJ ext. Second time when i contect through SO called LIVE CHAT, Because except this L/C you can’t contect them. They don’t have their Phone# Or Postel address of Florida. Where you can send your complaint. Finaly,Their reply to my inquiry ireceived Like this” you havebeen charge $ 93.80. For 2 MJ cost $79.90. + $ 13.90 For Priority shiping & Handeling. I said OK , what about $43.86. They said you have opted for 2 Year Fee for your 2 MJ. I was convinced with their Anser. BUT still there is no end to my story. Now They send me message on my computer That now you have to renew your Registration. I, had tried LIVE CHAT 3TIMES. But same old story What is your Order # last & first 4 digit of D/C.From wher you have purchased ? i am fedup with their Inquiries. They don’t have Information of my A/C. From this Platform I want to send message to Mr, DANIEL BORISLOW. That don’t dis continue my service on 2nd January2010. AND NOW AGAIN EXPLAIN WHY YOU HAD CHARGE ME $93.80 & $43.86. THROUGH MY EMAIL ADDRESS; hemantraidesai@yahoo.com. I am happy with MJ but not with Your Customer Service. Emprove Customer service & sell more MJ in 2010. God bless you. yours, Hemantrai Desai.

  193. Ron Says:

    i love magic jack….some people are complaining about no customer service line but they dont realize once there is a customer service line the price will go up…..leave it how it is and add text messaging if you can…..i love it

  194. Titus Asbury Says:

    Satisfied with Magic Jack Customer Service eh somewhat. Satisfied with the Magic Jack phone servie – Yes. Does have a tendancy to drop calls if you are quiet too long, but otherwise does what it’s advertised to do. Does take a while to load but performs well.

  195. Weexyz Says:

    Strongly agree:

    Magic jack worked good for the 1st year,After that it was downhill . The founder says that you can get a tech any time,which is true, but they only know so much and when they get tired of talking with you they just say, Restart your computer and the MJ will work fine, Except it doesnt ! after 6 tries I give up…..I know its cheap but it is also a service you pay for and should have better service..!

  196. Weexyz Says:

    MagicJack=MagicJoke?

  197. MADcHATTER Says:

    Know what? Its really simple. $20 a year for a MagicJack versus over $50 a month for a Charter Internet Phone. So what, I have to dial 4 extra digits and save $600 a year. Thats math anyone can figure out. I havent had a problem with it yet. Granted I’m a newer user but so far it’s worked perfectly. I even setup a computer to run nothing but that (and I use the large hard drive on it for backing up data. Put the number on the National Do No Call Registry and cant complain so far. Spoken with friends all over the US and Canada. It’s so nice to not even see a bill! It really is the best deal I’ve run across yet!

    I’m keeping mine!

  198. The Couchman Says:

    I believe that ESL training for all employees should be mandatory. Trying to have any type of intelligent discussion with most of those people who answer the chat/technical help on MagicJack’s website is nearly impossible. They just don’t understand English.

  199. Kyle McAdam Says:

    I agree with Couchman!
    My man’s name was “Paul”, but he was from India.

    Why do they need fake names? They must be trying to hide something.

    They asked me multiple times if my jack was plugged in, and I was chatting to tell them I lost it!

    Even the supervisor who the person transferred me to, told me he would read over the previous chat, then asked me again if my jack was plugged in!!

    Also, I think they carry on multiple chats while dealing with you because after already initiating a conversation, you will answer a question and for a simple response it sometimes takes a minute or two even five minutes sometimes.

    Either they are translating your response, or they are dealing with their American Express support role.

  200. Barnes Acres Says:

    I have had MJ for 3 months now. I can’t believe anyone would complain about saving a ton of money over several years! I went ahead and got 5 years worth right off the bat. The only problem I see is if your internet is too slow or flucuates drastically then you need a better internet provider. Another problem, which is not Magic Jacks problem is if your computer is old or has crappy components (such as sound card, low end CPU, not enough memory, etc.) that may be an issue. Bottom line, have a good internet provider, and don’t buy a crappy PC’s!

  201. Terry Kania Says:

    I got Magic Jack back in 2007 and everything was fine, well as fine can be for a very inexpensive phone. After my trial period ended and I signed up for a long term contract the problems started.
    First it was disconnecting during calls, sometimes it would say it wasn’t connected when it was. I would say it worked 75% of the time that first 6 months. Then the updates from Magic Jack and performance of the product declined drastically! I was lucky to get it working 50% of the time. Ending 2009 I am paying for nothing and have constant hang-ups or am unable to connect altogether. It connects, it goes out it reconnects, it goes back out… you get the picture.
    Customer Service just where is that???? When I go to the web page and click on customer service it goes to the page to sign up for magic jack! (Yet they know I am a paid customer as they can send me my password if I ask for it) I hit Magic Fix hoping that may help but where do I end up? Sign up for Magic Jack page again!
    Where do I get a number to call customer service so they can irritate me further?

  202. Terry Kania Says:

    I wish Mr David G. that posted on here regarding my ineptness to use this device would realize that it worked fine at first! Nothing has changed with my system since those first few glorious days of a working Magic Jack. I do really wish you lived near me so you could fix my system and dazzle me with your incredible skills!

  203. John White Says:

    This is the worst product I have ever purchased. It is also the one with the worst tech surport and it has no refund policy to speak of .It offers a one time chace to buy a five year deal for 69 dollars with no chace to get this money back if you cancel in the first 30 days of your free trail so it is not realy a free 30 day trail . Once you relise it is a piace of sh#$@#!t product you lose your money. i would not give this to the person i hate the most!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  204. Debra Cloud Says:

    We’ve been using MagicJack for over 2 years now and for the most part are very happy with it. My only complaints are… the website is extremely difficult to find things, but a person who can read who keeps looking will find what they want, eventually. My biggest complaint is the “live chat”. I’ve had to use that a couple times and to say the least it is frustrating. Most of the “techs” I’ve dealt with appear to be either illiterate, or English is not their first language. Today was a great example. My husband was flipping breakers to shut off elec. to a switch that needs changed. One of these flips cut the power to the computer for MJ. When I turned it back on MJ was toast. Tried and tried, then decided the device was over 2 yrs old, we’ll just get a new one. Did that…. worked fine, but I didn’t want a new number so I got on live chat. After over an hour of frustrated typing I basically told the guy to ummmm…. I’m betting these “techs” get paid according to how long the live chat continues. I asked once where he was located and was ignored. Later in the conversation I asked why he ignored the question. So he told me he was “here in Tallahassie Florida”. I asked for an address…… he told me they were not permitted to give out that information. Told him I make $25 an hour…… who’s going to reimburse me for the money I lost screwing around on chat with him for over an hour for something that should only have taken 5 minutes???????????

  205. Diane Says:

    THE VERY VERY WORST!!!! WE’RE FIGHTING THE CREDIT CARD CHARGES NOW – IT’S A PIECE OF CRAP, AND TRULY FRAUDULENT!

  206. Darrell Says:

    Magic Jack’s Customer Service is a complete JOKE! I have been having so many problems in the last 3 months. When I changed my operating system to windows 7, magic jack will not start up on reboot. I went to the website and read over their troubleshooting procedures and followed them but still couldn’t get it to work. When you use the live chat they keep asking the same questions and will transfer you to a higher level of support and the next person who you reach after a long wait. They immediately ask you the same questions. I quickly reply read my previous chats and they come back and attempt to tell me to do the same thing all over again. I build and repair computers for a living so I have a pretty good understanding of computers. One tech asked me if he could send me to a higher level of support and they will take control of my computer and fix the problem. I let them know I am computer literate and that was not needed, just tell me what I need to do and I will make changes. They told me to go and remove my Nero from my system because that is where the problems are stemming from. I became extremely frustrated and told the jerk that I Nero was out long before magic jack came on the scene so how could that cause the problem. Seem like the product development team took a few shortcuts in development and didn’t check to make sure it was not in conflict with these well known and used programs. For the last week all I get is a message that says magic jack will update in the next 60 seconds please do not attempt to make a call while this is in process. I have told this to numerous live agents in the past week and still can’t get this fixed. I have asked for the addresses where I could voice my complaint to upper management and was told tell them and they would pass it on. (What a Joke) No number to contact the company or even an email address to voice your complaint. I am making a complaint with the Better Business Bureau. Magic Jack sucks take it from someone who has it…..The investor is full of B.S. and should really come clean and fix the problems so many people are having! PaY THE MONEY FOR CABLE PHONE OR SOME OTHER USE FOR HOME SERVICE MAGIC JACK IS A TRUE RIP OFF

  207. Bobby Says:

    I had issues with my majicjack in the beginning, Customer service tried to help me to no avail. I ended up getting a new computer and my problems were over. discountpc online has very reasonably priced computers and very good and their customer service is impeccable.

  208. Jim Young Says:

    I purchased a Magic Jack and it gives intermittent service. I took it back to CVS and exchanged it for a another one. It works great. I just wanted to know if I could keep the same original number.

    Cannot find anyone to tell me if that can happen.

  209. Weexyz Says:

    MJ takes over 10 minutes to reload, that’s ridiculous and crazy.

  210. Weexyz Says:

    They are lying: “one minute of patience…”. I chatted with the live agents twice, but the problem never solved.

  211. RapidFiringMechanism Says:

    most messages posted here is about how they were charged with their CCs.

    others seems to be technical (HARDWARE or SOFTWARE RELATED).

    if your MJ is connected to a laptop pc or mac via router, either wireless lan B or G (2.4GHZ) FREQUENCY

    and you’re also using a cordless 2.4ghz phone, your connection is bound to fail. my experience with MJ

    for 2 months is quite good.

    im in singapore, i call my relatives daily in the US & Canada…both in their landlines at home or at work

    & their cellphones.

  212. mjuser Says:

    Rajet is right. This thing sucks. Waste of money. I would rather put out the cash for a regular phone that consistently works. Rather than something that doesnt.

  213. Lee Says:

    I guess complaints are inevitable, but I love it, works great and I have never had a problem with it. But yeah there’s always a but, you really should have a link directly to the site that gives the international codes for calling overseas. There is no link of any kind and yes you can googlefor these but that is what the home page is for. I have called to the U.K. acouple of times and it’s like calling your next door neighbour.

  214. johnathan Says:

    I ABSOLUTELY hate it when companies design a crappy device to collect data on you. i suggest everyone read the small piece of the ToS below.

    10. Privacy Policy

    Your registration data and certain other information about you are subject to this Terms of Service. You understand that by using the magicJack device you consent to magicJack’s collection and use as set forth in these Terms of Service, including the transfer of this information to and from the United States and/or other countries for storage, processing and use by magicJack, its affiliates and business partners to provide you with information about communications-related service.

    You acknowledge, consent and agree that magicJack and/or YMAX may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to your requests for customer service; or (d) protect the rights, property or personal safety of magicJack, its users and the public.

    You understand that the technical processing and transmission of the magicJack device may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
    11. Advertisements

    You also understand and agree that use of the magicJack device and Software will include advertisements. Advertisements will be served through the magicPage™ Software or the magicJack softphone – the software/softphone attempts to serve local advertisements and classifieds using a completely automated process that enables us to effectively target dynamically changing content. Our computers may analyze the phone numbers you call and your registration information in order to improve the relevance of the ads. We do not provide any personal information to our advertisers or third parties. magicJack has a policy of restricting advertisers that it believes are inappropriate, but it does not guarantee the accuracy or integrity of any advertisers and does not endorse any of the advertisements that may appear in connection with use of the magicJack device. You also understand and agree that use of the magicJack device and Software may include certain communications, such as service announcements, administrative messages and newsletters, and you will not be able to opt out of receiving them.

  215. GeorgeOakvilleCanada Says:

    I have read most of the complaints and find most of them rather picky, some show signs that they are phony or downright fraudulent.

    The problems seem to relate to the handling of the purchase, technical problems and tech support.

    My experience is very positive. The price is extremely reasonable. If MJ does fail in the future, I do not expect to waste my time worrying much about a refund. $40, come on folks – how much did your crashing notebook computer cost. If it fails in a year or so, get another one.

    The purchase was handled properly, my credit card was not billed prematurely.

    Installation was flawless and startup very fast.

    Telephone sound quality was excellent.

    I had a minor issue with ablility to reach certain 1-800 numbers, tech support was easy to find, and very responsive.

    If an occasional glitch comes this should be no surprise. How many computer glitches have we had before MJ came along. I believe most of the problems some have had come from the computer itself, software, computer too busy, lousy WiFi connections, poor internet connections, inadequate memory and sad to say, computer illiteracy. Don’t necessarily blame the gadget, the enemy might be us.

    I have a local Canadian number for my MJ and folks tell me reception on calls out is better than my land line (Bell Canada). I’m looking forward to dropping my land line Canada/US long distance – a savings of $300+ per year an also trying MJ out for calls home when I go to France later this year.

    A truly remarkable invention.

    PS Consumers Reports in a mini review this month gave it thumbs up.

  216. Ali Says:

    Someone hacked into my VM and change the outgoing greetings to something nasty and racial and changed the VM password access code. I had no access to my VM and started looking for Magic Jack Customer Service #. It turned out they don’t have one. Anyway. I was able to have my VM reset via chat.

    The scary part is that if I did not have access to internet or was on the road, I might have had to live with the greeting until I was able to chat with someone online?

    I am disappointed. The worst part is that I chatted with two reps and they both found to be very incompetent.

    I was going to purchase another magic jack for my friend but I don’t think so…

  217. Ali Says:

    GeorgeOakvilleCanada, please don’t question other people issues and call them phony. By the way it’s not an invention. It just a piece of hardware taking advantage existing ip telephony. Have you heard of skype? run skype softphone on a hardware say an iPhone and you have what you can do with MJ. I do have to admit MJ is a good device to have.

    Light Bulb was an invention!!

  218. bill Says:

    Magicjack is a pain in the rear end it hardly ever works and when it does its not the best, im cancelling our account soon. I’m glad I didn’t buy with a credit card. GeorgeOakvilleCanada: you should come on here and blast other people for their thoughts and views on a product they spent their hard earned money on wether it be 20 bux or 2000 bux they are allowed to say what they feel about it. You must work for MagicJack.

  219. GeorgeOakvilleCanada Says:

    No Bill, I don’t work for MJ. I’m an Emergency Physician (for 39 years).

    I do admire inventive people like the inventor of MJ. I emphasize the word “inventor” for the benefit of Ali. I don’t for a minute doubt that many of the negative posts are well intentioned but many are clearly hystrionic nonsense.

    Please read the MJ terms of service (did you read them?), look at the web site and the FAQ’s. Most of the solutions are there. I’m simply saying that we consumers need to do our part which is read the directions etc.. Check your hardware, your connection quality, if using a wireless phone etc.

    How much hand holding can you expect a company to do for a $40 device/service? $40 is about the price of the mouse for your computer – you might have a couple of these in a drawer. “Hard earned dollars is” exactly what you can save with a properly set up MJ.

  220. CalifJack Says:

    I’ve had Magic Jack for over a year now and never had a problem using it intermittently, when on the road or in Europe. But now I am testing it for reliability so I can turn off my land line and am experiencing the following problem: After having it on for two weeks on a dedicated Dell lap top with ethernet connection to my linksys router connected to a Comcast modem, I started having problems with my internet connection on other computers on the same router. I would get the message page cannot be found, no internet connection available, etc, etc. very often, sometimes getting to the page I wanted on the fourth or fifth try, sometimes not, not exotic pages, but google.com for example. Thinking my router was going bad I replaced it with a brand new one – didn’t help, so I swapped out the Comcast modem. I left the Magic Jack computer off for two days and had no problem with the internet connection or finding web sites. Then I started the MJ again and within 20 minutes I was having problems again. Shut down the MJ and the problems went away. Seems as if the MJ is doing something that causes Comcast to ignore all queries from my router. Anyone else experience this?

  221. jered Says:

    I just bought the magic jack, installation went perfect! Got my new number and tried to make a test call out… It dialed my cell phone with no issues… however when I hung my cell up, the software appeared to lock up.

    I called it from my cell and left a Voicemail as the line never rang.

    Can’t get the software to correctly start up now. I get the main page showing 000-000-0000 for my number and it locks up! Joy more research on how to fix it! I hate this stuff!

  222. joyce Says:

    I would like to get my refund the amount of 46.90 that was drawn from my banking acct. you have your mj so stay out of my checking acct.

  223. Bobby Canary Says:

    Could care less what people think of this , all I know is mine doesn’ t work anymore & I bought 3 . Over 100 dollars waisted . What do I do now , take the beat I suppose ?

  224. Kyle McAdam Says:

    Got Skype with an online number, About $70 all together for one year of unlimited calling, works great, 100% quality product! No headaches with pricing/billing/tech support, because it all works seemlessly! I don’t remember exaclty how many, but there are something like 20,000,000 customers using skype, happily!

    Oh, and no, Majic Jack’s only invention is marketing magic

  225. Sandee Says:

    We have had Magic Jack for over a year and could not be more satisfied. The first MJ we rec’d was defective, we had to return it and within days our new MJ arrived and we have never had any problems.

    We have recommended magic jack to many people.

    We paid with a debit card and we WERE told that there would be a hold on it.

    Highly recommend this item.

  226. DJLove Says:

    Okay, I own three “Magicjacks”, and have had them for over a year now. I operate them on an Intel Quad Core Macintosh running OS-X (Leopard and Snow Leopard) and (also) Windows XP Pro (using BootCamp). I can boot into any of the three operating systems.

    Here are the Pros, Cons, and Tips:

    CONS:
    * Con 1: MagicJack interferes with the Mac TEXTEDIT application. IF you try to open a TextEdit (saved) file MagicJack will prevent it from opening. So it becomes necessary to right click (Mighty Mouse) the file and choose the “Open With” option; otherwise forget it. Also, MagicJack will suddenly take over when you are typing using TextEdit and you’ll find yourself typing your sentence onto MagicJacks Dial-Pad instead. This is even worse when someone is using the phone (MJack).
    *Con 2: MagicJack can be a energy hog on the USB ports. Never install (plug-in) Magic into the computer OEM system USB ports. Even aftermarket USB cards can be taxed to their limit. You can always tell when the sound quality get scratchy or choppy.
    SOLUTION: Buy a high quality A/C Powered USB Hub, and dedicate it to the MagicJack. I suggest one that sits nicely on top of your desk, so that you can easily plug and unplug your magicjack.
    *Con 3: First Tier Support tries hard, BUT appears to be more unfamiliar with the product and computer operating systems than the average computer enthusiast. I am sure they follow a script of some sort and get confused if you don’t follow it 100%. Advanced support is not much better, BUT some are pretty good.
    *Con 4: Apparently MagicJack requires a USB driver that is capable of making it function like the professional VOIP system that it is. IF your USB Driver is damaged, missing, or inadequate then MagicJack will just recycle through the STARTUP process over and over, etc. . . AND it doesn’t matter how many times you erase the PHONE drive or the 16-18 Gb YMAX drive with Disk Utility it still will not work.

    PROS: Once you upgrade to a quality USB HUB, and install a quality USB Driver, then you will have a wonderful VOIP phone system whether you are using an Intel Macintosh or a Windows PC. EXCEPT for the TEXTEDIT issue.
    You can do all of this for the equivalent cost of one more month’s worth of regular phone service. STILL WELL WORTH IT !

  227. Shyrl Says:

    I just ordered this product today and wow!!! I am already about to blow a fuse!! Then I happened onto this site and read this little blurb by the “inventor”:
    Charge #1: Some customers are being charged the price of magicJack during their free 30-day trial.
    DB: This is not true. You will not find one person who was charged before the 30 day trial was completed. The issue is debit card holders, who were told at least 2 times, that there would be a hold against their debit/credit card at time of order. The issue with debit cards is that a hold may have the same effect as a charge on their debit card, causing overdrafts and the like. We do not accept debit cards anymore for a Free Trial, but offer instead a 30 day money back guarantee now. We have had this new policy in effect for about 30 days, and it appears to have fixed this type of complaint.

    Well here is the email I sent to the company since nowhere can I find a phone number to actually SPEAK to anyone!!!
    ***********************************************************************************

    I just ordered this product today and am already furious with your company. Absolutely nowhere on the initial page of the website nor on the next two pages you have to fill out to order this does it tell you :

    “Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. If you used a Debit Card, your Card will be charged right away, but you will still receive our 30 Day – no questions asked – Money Back Guarantee. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.”

    I went through the process twice to see if I missed anything and it is not there. Only when you have ordered does it give you this message in the confirmation. And even though it says in the message click here to change the method of payment, my boyfriends card was charged for $46 (Which overdrew his account costing another $35.) from you, which I don’t understand since you said the total was for $70.80. So do you think you are going to charge the card for that additional??? All your site says is this:

    “Get your magicJack and receive Free Local and Long Distance calls. In the unlikely event you didn’t fall in Love with your magicJack, send it back (no questions asked) within 30 days and you owe nothing. There is NO RISK! We only bill you when and only when, you decide to keep your magicJack. Start saving right away!”

    So where in there do you see aything telling people about the debit card payment????

    I’m sure you hear quite often from people saying they are going to report you to Better Business Bureau, but belive you me if I don’t hear from someone and hear that the account is going to be credited the $45 plus the $35 overdraft fee because of your companies failure to tell the whole story in your advertisement I will be reporting you tomorrow, Tuesday, February 9, 2010. And you can keep your product. I will not be recommending this to anyone!!

    *************************************************************************************

    I sincerely hope people stop buying this product! This company is unreal!! Someone else out to make a buck and screw with unsuspecting people!

  228. arnold Says:

    use prepaid credit card in doing transaction with magicjack. better be safe .

  229. shafted Says:

    Ordered a Magic Jack from the infomercial. All was well when i ordered 1 magic jack and 1 year of service. Billing was expected around $46 (after the 30 day free trial). Opened bank account and was charged $130. Unbelievable. The customer service dept wanted to argue with me that I ordered 2 magic jacks and 2 years of service. Never did, never would. Then to top it off I was charged for express delivery. Never did that either. 5 days later…no product, still billing issues, and nothing resolved. I certainly don’t have the time nor the money to cover this stupid billing error. UGH. I’ve eaten my savings up in my time already.

  230. Gregg Says:

    Magic Jack Rocks!

    Get it, you won’t be dissapointed.

  231. Colleen Price Says:

    I bought a magic jack and had no problem til I went out of the area code and tried to use it and from that point on it hasn’t worked.

  232. Tina Marie Kasier Says:

    I see no problem with magic jack, I’ve been using it for over a year now as a small biz phone and a home phone. Is the BBB really relevant today? I rate the BBB with an F since they gave me false legal info.
    eTrust is the way to go for online sales.

  233. Anonymous Says:

    I think the problem with Magicjack’s getting static and choppy is because it’s overheating. If it’s connected to the USB 24/7 that is bound to happen. The same thing happens to computer video cards when they are taxed and overheat. The problem is cheap quality parts Magicjack uses, not your USB ports.

  234. Ted Says:

    i’m just disappointed that for such a great product (magic jack), they fell short on customer service :(

    the tech support chat team sucks, gives you the runaround, and after chatting with them for a very long time, says something totally stupid and irritating such as: “actually, there’s an issue with this and that…”

    and to think that the chat session was escalated to one of their “TOP 10% agents as rated by their customers” and it didn’t solve a thing…

    to Dan Borislow, listen and analyze your VOC before it’s too late.

  235. Talisha Says:

    I absolutely LOVE the product. I feel that Magic Jack is getting very bad treatment. I have had absolutely no problem with mine at all. This is a new company and product. ANYTHING new is going to have kinks that need to be worked out. Society is harsh and this is all rediculous. Why in the world would anyone give this company such a hard time when it is saving you soooo much money. I know it is saving me anyway. So what if you get a bad one return it and try another one. How many times have you had to call AT&T and give them a little hell to get something taken care of. Oh but that is all right because that company has been around for so many years. I bet if you looked at some numbers and ratios of the two companies that AT&T would have problems as well and I am sure that they had plenty problems when the company 1st came into existence. I wonder how many times Alexander Graham Bell and Ole’ Ben Franklin screwed up before they got it right. Come on people… Give this gentleman a break. He seems to be doing a great thing if you ask me. Let him get the kinks worked out.

  236. Zipit Says:

    Complete waste of an evening trying to get decent sound quality out of this device. I consider myself an advanced computer user. The product is very easy to set up but then the fun begins………..getting a decent call. I have a great internet connection so NO…..that is NOT the issue. Good Luck dealing with tech support…………..was on with them for about 3 hours and things went from bad to worse as they “fixed” things. There was a totally annoying click every 60 seconds and that was on top of the background static. The software was totally annoying as well as it kept popping up on top of whatever you were doing whether you were making/receiving calls or not. Get what you pay for here boys and girls. (And Dan, I am NOT a professional blogger hired by your competition……….can’t imagine they need to pay anybody to say bad things about your product.)

  237. GENE Says:

    INSTALLED MINE 05-2009 AND IT WORKED GREAT UNTIL ABOUT 3 WEEKS AGO WHEN VOICE QUALITY BECAME TERRIBLE. I FOLLOWED WEBSITE INSTRUCTIONS AND CHANGED USB PORTS, TRIED 3 PHONE INSTRUMENTS, REBOOTED ROUTER MULTIPLE TIMES, ETC. ETC. AND IT’S STILL TERRIBLE. WHEN I PICK UP HONE IT OSUNDS LIKE FALLING TIN CANS AND VOICES BREAK UP WITH SYTATIC CRACKLE. I
    TRIED TO SEND HELP REQUEST ON THEIR SITE AND WAS DIRECTED TO A FEE BASED SERVICE THAT ACTUALLY ASKED ME HOW MUCH I WAS WILING TO PAY TO GET (THIS $39 ITEM) REPAIRED.

    I AM A BUSINESS CONSULTANT WITH ABOUT 15,000 ALUMNI ON MY WEEKLY EMAIL DISTRIBUTON LIST WHO HEARD HOW MUCH I REALLY LIKED THE PRODUCT … AND NOW THEY WILLL HEAR WHAT I THINK OF THEIR INCREDIBLY BAD APPROACH TO CUSTOMER SERVICE.

  238. tom Says:

    I bought this magicjack almost two years ago because they said as soon as they got Canadian numbers we will be given a local number. I have not been able to use this piece of garbage. The sound quality is really bad and now they want me to pay to get a Canadian number. They have $20 worth of credit in my long distance account and I cannot use this thing to call anywhere. They billed me for the 5 year platinum plan and now they want me to pay to for a new extension after almost 2 years.

    These people are thieves and we need to file a complaint with the FCC and the BBB>

  239. Amelia Says:

    Customer service is awful. I talked to an associate online and these were his exact words: “I have already explained everything to you and we are getting nowhere I have to end this chat, thank you” And then he terminated our chat. Of course being MJ terrible customer service system, there is no way to support him.

    I have a legal subpeona to get the call records, and there seems to be no way to get them. Not even anyone to call.

    Worst product EVER!!!

  240. Ron Says:

    I have enjoyed my magic jack for over a year. I was hospitalized the day before renewing and now that i am out…I can’t renew for another year. I have called and tried to go on the customer service website without success…even when I talked to customer service it sounded like I was calling someones home with kids crying in the background…very unprofessional…very unhappy. For all you guys that have a good experience…my your luck stay with you. I have my number published and have not been able to use it for over a month now. Great idea with no follow-up or customer service.

  241. John Says:

    I love my Magicjack. I do think that there are changes in the Magicjack program during updates that are causing some headaches but generally these can be fixed. My only grouse is that I am unable to backup my contact list as I cannot find it in the Magicjack drives…I used to be able to see it but now it has been moved and customer service has not been able to point me in the direction of where to go and find it. Other than that I hope that Magicjack continues successfully for the next 20 years…

  242. sophia Says:

    Bought magic jack to use for calling out of state, since can call to CANADA, that why we bought, but we couldn’t call … everytime we made a phone call and got connceted, then just about 1 min, get disconnected.. very very BAD connection… So disappointed.. When we were on a FREE TRIAL…it worked fine, then we bought 5 years plan, though would save us some money, but end up WASTING money on buying this MAGICJACK… Wouldn’t recommended to anyone.

  243. Frank Kovacs Says:

    I got a magikjack for my birthday. It was working very good for a couple of month.
    Now on the sceen it tels me, your contact were not downloaded.
    Could somebody tel me what I should do to get it runing again.
    My computer is working fine.
    Cant fined the customer service line.
    Thank you in advance.

  244. Frank Kovacs Says:

    What should I do when the sreen tells me , your contact
    were not downloaded

  245. jim gynn Says:

    I am glad to read this site about all the negitive complaints about magic jack, the message is clear not to get magic jack way too many complaints compare to positive comments about magic jack, I will save my money, sorry to hear so many people have been taken advantage of, lastly I think the inventor has a creepy smile.

  246. John Says:

    Customer service is horrible. Got my MagicJack 4 days ago. Works fine except when you call my magic jack pone number, you get someone else. They wont give me a new phone number. I cant speak to anyone. Into about my 5th hour of LIVE CHAT with no end in site. This is a joke.

  247. James Says:

    Magic Jack tries to make life difficult for those who have questions about how long the service is supposed to function and how your credit card is being charged. It is almost impossbile to determine the status of the service even after giving them your credit info. I renewed my service (I think) and they sent me an email telling my magic jack would be shipped shortly. I already have a magic jack and I don’t need another.

    Live chat is really bad. MJ hires incompetant people who read from a script. I live in one state, and they charged me sales tax from another, AFTER I agreed for them to charge my card. Further, they charged me for a renewal BEFORE my OLD period ended. I have spent literally hours on live chat trying to solve this really simple problem.

    This turns out to be a Magic JOKE

  248. Bill Says:

    worked well until a couple of weeks ago and the contacts list vanished. Everything being said about tech support is true. When they get stumped they simply leave not to return. Minutes go by between each interaction. They’ve made themselves totally insulated with no numbers or address or email contact. That in itself makes them very questionable. I will never recommend this product again.

  249. Daniel Says:

    Magic Jack is awful…never worked correctly for me… I’m hopeful a new service I stumbled across will be better, already looks far better. They’re offering Free International Calls from your mobile phone! The company is called CallArc, looks like they’re using VOIP to deliver International calls at no cost. Check them out… http://www.callarc.com

  250. Seth Bernstein Says:

    I picked up a magicJack a couple of months to use in the house where my cellphone coverage isn’t so hot. The call quality is about the same as my cellphone so it is working out fine for my needs.

    I did a “Google” and found an package called “Magicfeatures” that gives me Caller ID with name, 7 digit local dialing and some call blocking features I have found useful.

  251. john Says:

    was disconnected an have a two year contract what’s up

  252. Doug Says:

    I ordered the magicjack ata back on Jan 28th 2010, This is now march 28th still no unit has been delivered, I tried to get a refund from paypal but the time has lapsed for opening a dispute. I have email magicjack in Vancouver, Where I purchased it, and have been told “we are understaffed and will look into this next week” Well that was 3 weeks ago and still no word.I have sent an email demanding my $212.00 back and have not heard a word. What the hell is going on with this company. When I ordered it back in January I cancelled my home phone figuring the 30 days notice with bell would give me my magicjack around the same time the 30 days were up as the website says 4-6 weeks for delivery..Well that did not happen, I am still without a phone line in the house and the wife’s not happy about that at all. Where can I call or email toget some action on this bogus scam going on from the Vancouver location.
    Thanks in advance
    Doug

  253. merry Says:

    i spent over 10 hours with the mj live chat reps and its a big joke – i will probably never get contact list back – and i will UNreccomend the magicjack to everyone i know

  254. Glen Says:

    In the almost two years that we have had magicjack we were satisfied customers. Recently that has changed. Our dissatisfaction is not so much with the product but with the atrocious customer service. It should actually be called “non-existent.” We’ve searched the web for a number and found one which lead to a dead end. Their “live chat” is an insult. It cannot even be accessed. Placing the cursor over where it says “click here” does nothing.
    We’ve been trying to add international calling time to our magicjack for months and are unable to do it and can’t get anyone to explain why something we were able to do previously cannot be done any longer. We’ve tried accessing our account profile to change our address and that can’t be done either.
    If magicjack was a well-built house it would fall apart and coming crashing down for lack of proper maintenance which good, reliable customer service would be.

  255. DrStan Says:

    Buy it at Wal-Mart. If you ain’t happy, return it and get yer $$ back.

  256. Ron Says:

    My introduction to MJ was through a friend who had been using it for quite a while (and was very satisfied, obviously). Though I have been a self-learned tech for over 22 years, I find reading documentation boring and is pretty much a last resort. I bought 2 with intent to purchase more. Installing MJ couldn’t have been easier, just plug it in, give it a few seconds and it does its own install. its operation is simple, pick up the phone and dial… What could be simpler. Voicemail is great! I can check it as with standard VM with a remote phone while away, or retrieve my VM through email without picking up a phone (I think that is king!)
    My only qualm, not a complaint, is the lack of support of less bloated, resource hogging, operating systems. I am not a fan of XP or Vista and wasn’t happy about having to set up an XP machine to run MJ. Again, I am not your typical user, I had hoped to run 2+ MJ’s on one machine and found that it would not work (without some serious engineering, currently in the works). Again, not a complaint, the device does and works exactly as it was designed to. I just prefer to dedicate a machine to do a specific task and be done with it. After looking into some of the forums I find I am not alone there, Im sure we will find a way (to use MJ in a non-standard, unsupported fashion).

    I would like to end this saying, “I LOVE MY MJ!”

  257. JerrycS Says:

    MagicJack is a great idea. I don’t think it is ready for Windows 7, 64 bit. My computer is strong enough but MagicJack has had many problems. It is taking up 2 drives on my computer identified as CD Drive (X:) and Removable Disk (Y:). It frequently does not activate on reboot. Now it has a double outgoing voice and people cannot understand me. I’d e been with tech support for more than 6 hours and they can’t fix it. They tell me the programmers or engineers will contact me but they never do. I respect their effort to fix my Magic Jack but they really don’t know how. They can’t even uninstall it in order to reinstall it. I really hope Magic Jack suceeds. It is a great idea.

  258. ehutton Says:

    I really would like to have the present issues with M jack resolved. However, I’ve called at least 3 times in the past month each help person going over the same techniques to fix that I now no thoroughly and perform to no avail. Each tech calls runs anywhere from 2 to 3 hrs. Going through step after step that does not work. Usually I get disconnected on my end or theirs. I have had a Jack for more than 3 yrs and used to love it – now it is very frustrating to use. I used to recommend it to everyone for the past few years. I now have so much trouble with trying to make calls that are not broken into bits and pieces when I talk and filed with cut outs, I just will NO LONGER RENEW OR EVER TELL ANYONE TO BUY MAGIC JACK. All it would take to change my mind is a phone call and someone who could really fix the issues.

  259. Jay Wills Says:

    If you have a lost or broken MJ, you will have to pay $20 to replace it; however, if you purchase the $1 insurance you still have to pay $20 to replace it. So what do you get for buying the “insurance” – absolutely nothing. How many people do they sucker into spending just one more dollar? Don’t think for a second you are going to get a refund for anything.

  260. David Mc Connell Says:

    Those of us who have ripped off by Magic Jack .

    Try this address, they seem to be very, very interested. Denis J. McInerney
    Chief, Fraud Section – Department of Justice. Fraud Section Direct Line
    (202) 514-7023. Watching Danny boy get away with $20.00 times 2-3 million
    (thats 40 or 60 million dollars) just makes me very unhappy. This guy
    set up a US business with thought of Customer Services, Billing, Company Address,
    or any other department a US Company has. If it smells like poo, it is poo.
    Also contact your State Senator, and tell him your concerns.

  261. first word Says:

    this thing is so cheap, if you dont like it throw it away. all these complainers are the same ones who spend $150/month on overpriced starbucks coffee and pay $450 for the lastest cell phone/PDA gadget and are the same ones who complain because they cant get 10G internet speeds while sitting in chair flying along at 300 knots at 7 miles above the surface of the planet.

    compared to the government enforced monopoly of ma bell this thing is a friggin miracle. people take so much for granted. they should get down on their knees every day and thank providence that they are the beneficiaries of the genius and hard work of all the edisons and teslas and the thousands of inventors and businessmen who have brought us kicking and screaming into this age of electronic and economic miracles.

    if they dont like it they are 1. free to do better (unless obama continues to get his way) and 2. they can find a stone-age tribe to live with in the amazon. The only problem is that the stone-age tribes dont WANT to live like that anymore. They prefer our way of life and despite the potential for heart disease, they like it that their life span triples and on top of that, they can get really sharp hi-def on their flat-screens.

  262. mad woman Says:

    I have a magic jack that now needs to be registered. The problem being is the box always says error even when I got a new user name and pass word. Then it says that we are already registered but needs the email address and password. Then the reply box tells me the site is temporarly out of service. This has been for the last 3 weeks. Why dosen’t my jack work any more? So I called the number and it said I could leave a message for technical support and the rotor just kept talking and repeating the message. You know dail one for ….dail 2 for… over and over again. It never lets you leave a message. JUST GREAT.

  263. mad woman Says:

    This is the message I get when I try to “Verify your login” Email adress is not on file, password is invalid or magicJack serial number is not associated with login. It also tells me that “your magicJack has already been registered” If any of what they say is true then why do they keep sending me at the email I type in the password I also type in to the phone number that they gave me. Everything they ask for is EXACTLY what they sent me! Yet I still can’t use the JACK!!!!!!!!

  264. Steve Says:

    I think the people who spread negative news about MJ are either paid by Verizon, ATT&T, Sprint, Vonage or any of the big telcos. In order to use the service you must have a good quality internet connection, i.e. cable broadband or Fiber Optics like FiOS. You will occasionally get static sounds if you use DSL, it will work but the quality is not as clear as cable broadband. It does not work well with CLEAR WiMax, has lots of static because of unstable WiMax bandwidth. With that said, I am very satisfied MJ user and have been with them for over 2 years. If my mother-in-law can plug a MJ into her laptop and get it working on the first try, so can you. You can’t go wrong with $19.95 per year, heck Comcast charges $25 per month on their VoIP plan on top of the internet plan. I hope MJ stays in business so I can save my money.

  265. Smartuser Says:

    Well…I’ve had it for almost a month now, and for now, it seems I”ve dodged the bullet as far as their recurring fees. I purchased my Magic Jack from Radio Shack, not from their website. I actually used my H&R block Tax refund card with no name association whatsoever. THat’s right, MY name isn’t on that Visa, and now there’s no money left on the card, and I don’t plan to put more money BACK on that card. So not sure how they’re going to attempt to rebill me. Guess time will tell. Anyway, just a thought.
    If you’re worried about recurring fees, go to Radio Shack or a retail store to purchase your Magic Jack, and use a prepaid Visa without your name on the card.

  266. Juls Says:

    I have spent almost 2 hours of chatting with the agents of Magic Jack and nobody could get my point. What I do understand from them is that your 1 year subscription ends on the day the free trial starts. If you buy it there’s no FREE TRIAL, if you buy it there’s a 30 day FREE TRAIL. That’s funny because when we got the email order confirmation, it stated that “Free Trial Jacks will not be billed to your credit card until the **30 Day Free Trial expires. We will however place an authorization on your credit card (may appear as “pending charge”) for the free trial.” I think you should change your advertisement to FREE TRIAL for those customers who don’t want to buy it but just want a free phone for 30 days. It’s better to be honest to your customers than deceive them. Then I wouldn’t be complaining about the “FREE TRIAL.”

  267. Juls Says:

    I’m sorry just want to correct what I said, it’s not “subscription ends on the day the free trial starts,” instead it ends after one year beginning on the day the free trial starts.

  268. Helene Says:

    I live in Toronto, Canada, Magic jack would be great if I could get a Toronto number, I have tried at least 3 times a week for 3 months and can’t get one, the chat line is useless for this problem, they were good giving me help with the installation though. With the U.S. number that I currently have, my friends in Toronto would incur long distance charges, this isn’t acceptable.
    Had I realized that , I would never have purchased the MagicJack, I did not have the option of selecting a number at the time of ordering, if so, I would have gladly paid the $10.00 extra for a Canadian number, as it is, I am using Bell and the Jack just hangs there. Any suggestions?

  269. John Says:

    I am a Canadian, living in London, Ontario. I recently purchased the majic jack. I had no problems installing, nor have I any complaints about call quality. I have a NYC phone number. One thing that is not mentioned, or at least not where I have seen it…Canadians using an american number cannot call Canadian toll-free numbers.

    My problems started when I tried to purchase a Canadian number, using my prepaid Visa card. I went through mymajicjack, using their online system to order.

    I have been charged twice for the Canadian number…leaving me with a 32 cent balance, and still no Canadian number…and yes, it is $4.95 plus $10.00 for the Canadian number.

    Upon contacting customer service (their joke of customer service, online support), I was told that they had no record of these transactions. (Never mind that I can provide their company information showing to whom the payment was made). I was told that I would be emailed by customer service…I obviously have not been. I was assured that their engineers are working hard on it (seems like a recurring theme…)

    I was also told that since there was no record of an order, these pre-authorized amounts (as I was told) would be removed…and check back with them 3-5 days after receiving my statement…so it seems that I have to wait for up to a month to see what happens.

    It seems that an honest company would be a little more proactive about customer service, and follow through on promises made.

    I am quite seriously considering contacting the American IRS…it seems that the majic jack company charges quite a few credit cards without providing the service being paid for…I guess we’ll see what happens…

    One last thing to point out : in the time that you wait until you can provide proof of majicjack’s fraudulent use of your funds, majic jack is collecting interest on your money…I wonder if said interest is being reported to the IRS…

  270. Jamie Says:

    I am not a “paid blogger” as you claim bashes on you…your reps do NOT responed in 4 secounds …i spent 2 days talking to people and never getting help and i was. I paid for your insurance and you still told me i have to pay to get my problem fixed it worked for about three month then went to hell. I was talked to rude and when i asked to have a phone number to talk to a supervisor i was told no! i have yet to get a refund or get this resolved and this that my lawyer and the press might LOVE to see all the complaints!

  271. Ruben Says:

    I’m traing to buy one year more, trey said ists just 19.90, but a need to pay 39.90… trasts ilegal i want one more year…. i’m not pay 40 dolares por yerar OK………………..es ilegal

  272. ning Says:

    my magic jack can not work with my hp office jet j3680 all-in-one….is there any particular fax machine or all- in-one that can work with your magic jack?…..thanks

  273. steven Says:

    Jeesh. I am not a professional blogger working for the “other guys”. I’m happy that many are having success with Magic Jack. Matter of fact, I recently renewed my 1-year Magic Jack service for $19.95, no problem. However, my original Magic Jack USB device eventually stopped working in that the connector became lose and the blue light would not stay on. I contacted an online chat agent promptly helped me order a “Replacement” for $9.95. She charged my debit card. The Magic Jack arrived yesterday in the mail. I plugged it in but the phone would not work. I spent 2 days of chatting, with agent after agent going over and over (and over) the same questions and performing the same actions. Eventually I was told that there were “dial tone” problems on their end and unfortunately I would have to wait a few hours for it to be resolved. The next day I experienced the same problem…No dial tone. Eventually I was transferred to an Agent who took control of my desktop but was still unable to resolve the problem. This went on with 2 more “Experts” who also had control of my desktop. They could not resolve the issue. I’ve suggested several times that I have no problem with them keeping my $19.95 1-year renewal fee, however, I would at least like my Ten Dollars back as a refund on the Replacement that they cannot make work. I’ve been told that that is not possible. Isn’t this America? Don’t we back our products here? Why shouldn’t Magic Jack step up to the plate and provide a reasonable request for a refund. This was a very frustrating 2 days. I’ve pasted transcripts from some of some of the frustrating chat sessions below. I would highly recommend not giving up if your complaints are valid. Thank goodness I’m only out a total of a couple days and $30, but if everyone were to forfeit $10 for defective “replacement” Magic Jack, those rotten !@#$’s would be billionaires. Where’s the Consumer Protection Agency when you need them. Shame on you Magic Jack. Get a handle on your front line Customer Service and Support. Max down and then up a couple pages to get the jist of what my experience with Tech Support was like.
    Transcripts from 05-24-2010

    Please wait for a site operator to respond.
    You are now chatting with ‘Jed’
    Your Issue ID for this chat is LTK4190113547789X
    Jed: Hello, how may I help you?
    steven: no dial tone
    Jed: May I have your magicJack Phone Number, Account name and Account Email Address please?
    steven: 8xx-7xx-7xxx
    steven: xxxx@xxxx.com
    Jed: Is your magicJack currently plugged into your computer?
    Jed: Do you see the dial pad on your screen?
    steven: yes
    steven: yes
    Jed: 1. Click the “Start” button then “Settings” then “Control Panel” then go to “Internet Options”, under “Privacy” tab, slide the bar down to “Accept all cookies”.
    Jed: 2. Click “Security” tab, click on “Trusted Sites” then click the “Sites” button.
    Jed: 3. Un-check the box at the bottom left of the window that says “Require Server Verification”.
    Jed: 4. Type the following address into the text bar, reg.talk4free.com then click the “Add” button, and also type in the following address, my.magicJack.com and click “Add” then “Close” then “OK”.
    steven: slow down please.
    Jed: Sorry for that Steven.
    Jed: Please take your time.
    Jed: Click the “Start” button then “Settings” then “Control Panel” then go to “Internet Options”, under “Privacy” tab, slide the bar down to “Accept all cookies”.
    steven: there is no “Settings” under the Start button.
    steven: there is Control Panel, though
    Jed: Okay. Please go directly to control panel.
    steven: k
    Jed: Then go to “Internet Options”, under “Privacy” tab, slide the bar down to “Accept all cookies”.
    steven: there is not a slider under the Privacy Tab.
    steven: i’m running XP
    Jed: Click “Security” tab, click on “Trusted Sites” then click the “Sites” button.
    steven: gotcha. had to take it from Custom back to default to get the slider. ok it’s all the way down.
    steven: now what?
    Jed: Un-check the box at the bottom left of the window that says “Require Server Verification”.
    steven: i’m on security tab and trusted sites. i don’t see that check box.
    Jed: You can see in on the lower part of the Page after you click on “Sites” button.
    steven: ok got it now…. had to go into Sites
    steven: now what?
    Jed: Type the following address into the text bar, reg.talk4free.com then click the “Add” button, and also type in the following address, my.magicJack.com and click “Add” then “Close” then “OK”.
    steven: which text bar are you referring to?
    steven: on the key pad?
    Jed: It is the box with the white background beside the “ADD” button.
    steven: got it.
    steven: now what?
    steven: you want the ‘require server verification’ back on?
    Jed: http://upgrades.talk4free.com/upgrade/20090722000000/upgrade.exe
    Jed: Please download and run the link.
    steven: it says ‘warning, must plug mj in’ ?
    Jed: One moment please…
    Jed: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    steven: ok, keypad is gone now.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Nicole’
    Your Issue ID for this chat is LTK4190113547789X
    Nicole: Hello Steven. My name is Nicole. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
    Nicole: Thank you.
    Nicole: May I know when did this issue start?
    steven: as soon as i plugged it in.
    Nicole: ok
    Nicole: Please unplug your magicjack and plug it back after 20 seconds to another USB port of your computer.
    steven: done, now what?
    Nicole: Still same error you see on the computer screen?
    steven: yes still same error.
    Nicole: Please go to “My Computer”. From the menu bar go to “Tools” and select “Folder Options”. In there click on the “View” tab and make sure the option “Show hidden files and folders” is checked then click “OK”.
    steven: done, now what?
    Nicole: Please press the “Windows” button on your keyboard (the one between CTRL and ALT) then press “R” and type “Application Data” then press the “Enter”.
    steven: done, now what?
    Nicole: Double click on the folder called “mjusbsp” then “in00000″. Copy the file named “Set-up” and close that folder
    steven: done, now what?
    Nicole: Click the “Start” button then “All Programs”, right click the “Startup Folder” and choose “Open all Users” and past the “Set-up” file into that folder.
    steven: done.
    Nicole: ok
    Nicole: Double click on the folder called mjusbsp. In there double click on the folder called ug00000 and then double click on the icon called setup.
    steven: i closed it.
    Nicole: Please try to double click on it.
    steven: its a setup icon. i clicked it and the key pad came up.
    steven: now what?
    Nicole: Good
    Nicole: Does it display “ready to call”?
    steven: it does.
    Nicole: Great, its now working, Steven
    steven: it always has said that, though.
    steven: i still can’t use the phone.
    Nicole: Please try to restart your magicJack
    Nicole: And try making calls again.
    steven: how?
    steven: do i restart?
    Nicole: Go to softphone’s Menu>Advance Users>Restart
    steven: restarted, but still can’t make a call from the phone.
    steven: wonder what’s wrong?
    Nicole: mm..
    Nicole: I think I need to check that here on our end, we’re doing some updates and you might just been affected, don’t worry about it.
    Nicole: Its not really an issue with your phone.
    steven: probably not.
    steven: but i am not sure why the phone doesn’t work.
    Nicole: Please hold on, I will check it here on our end.
    Nicole: Thank you for waiting, Steven.
    steven: hi
    Nicole: I have noticed that no dial tone is an issue for now with magicJack and sorry to tell you that you’ve been affected and one of the affected customers right now, however it will be fixed shortly on our end, we don’t need to do anything else tonight since it will just be back to normal in a while.
    steven: how long should i wait before i check back?
    Nicole: You may do wait for at an hour or so for better result. Don’t unplug the magicJack tonight and just let it be plugged in.
    Nicole: Later tonight after few hours, restart the magicJack for at least 3 times and then try making calls using the telephone.
    steven: do i leave the setup file in startup? it has a date-modified of 2/26/2010. is that the most recent?
    Nicole: That’s fine, no need to delete it.
    Nicole: Do you have any concerns for now aside from this issue?
    steven: no.

    Transcripts from 05-25-2010

    Marcus: Steven, now please re start the computer and come back immediately after that if the phone is still not working.
    steven: back into chat with another agent?
    Marcus: You can use the ticket id, Steven.
    steven: LTK4190113657634X ??
    Marcus: Yes. It is your ticket id.

    Please wait for a site operator to respond.
    You are now chatting with ‘Jacob’
    Your Issue ID for this chat is LTK4190113664490X
    Jacob: Hello, how may I help you?
    steven: need to go back to ticket LTK4190113657634X from 10 minutes ago as per Marcus.
    Jacob: Would you allow me to assist you for today?
    steven: well, i think marcus wanted to continue with me. i’ve worked with him quite a while.
    Jacob: Okay.
    steven: we don’t want to start over each time from the beginning, do we?
    Jacob: One moment please…
    Jacob: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Virgil’
    Your Issue ID for this chat is LTK4190113664490X
    Virgil: Hi, this is supervisor Virgil. To better assist you, please brief me about your concern or query. Thank you.
    steven: need to go back to ticket LTK4190113657634X from 10 minutes ago as per Marcus.
    Virgil: Please wait while I check that for you
    Virgil: Have you plugged in your magicjack>
    Virgil: ?
    steven: yes
    Virgil: Does your magicJack softphone read “Ready to Call”?
    steven: did you pull up the transcripts for ticket LTK4190113657634X ?
    steven: yes, as before and always…it still says “Ready to Call”.
    Virgil: Yes I read your previous chats.
    Virgil: Please follow some steps with me.
    steven: there should be some comprehensive notes in ticket #: LTK4190113657634X
    Virgil: You need to follow some steps with me.
    Virgil: Are you ready?
    steven: did you speak with Marcus about it to get his advice?
    Virgil: Yes I speak with Marcus about this issue and you need to follow some steps with me.
    Virgil: Because you missed some steps before.
    steven: i’ve been following the same steps over and over for 2 days now. i will be happy to follow them yet again, if you think that’s what needs to be done. i’d just like to be able to use the device. you see, i renewed my 1 year subscription and then the original device stopped working (Blue light went out). So i chatted and they told me I’d need to order a replacement and be billed immediately for $10. I went ahead and ordered it and you charged my credit card $10. The new MJ device arrived yesterday but will not work.
    steven: I followed the steps that everyone has asked me to do, very closely.
    steven: i would like this new MJ to work.
    steven: so what is your suggestion Vigel.
    Virgil: May I have your magicjack number please?
    steven: which steps did Marcus miss?
    Virgil: After uninstall you also need to follow some more steps.
    steven: my phone # is: 8xx-7xx-7xxx (i’ve transferred it from the original MJ to this new one as specified in the instructions that came with it)
    Virgil: Thank you
    Virgil: Please wait while I check that for you
    steven: hmm. wonder why he missed those?
    steven: be right back.
    Virgil: Because you want to restart your computer.
    Virgil: Would you like to give me a chance to solve your problem.
    Virgil: ?
    Virgil: And I am giving you the surety, your problem will be solved.
    steven: sure. i like the fact that you’re assuring me you can make this work. but, what if you can’t? where do we go then?
    steven: seems like i’ve done everything several of your techs have asked me do with no success.
    steven: feel free to give me your instructions when your ready. i’d be happy to try again.
    Virgil: Thank you
    Virgil: One moment please…
    Virgil: Please click on Menu of dial pad and select Volume/Headset control. Can you toggle between telephone and headset there?
    Virgil: If you are using a phone, choose “Telephone”
    Virgil: If you are using a headset/speakers, choose “Headset”
    steven: i need to write this issue # down for reference in case we need to try again. it’s LTK4190113664490X, correct?
    Virgil: Yes the ticket id is “LTK4190113664490X”
    steven: you see, as stated in the previous chat notes you told me you read, you’ll notice that i’m not using a head set. matter of fact, i do not own a head set.
    steven: i am on “Telephone”. always have been. i check that often.
    Virgil: You just need to try to toggle there.
    steven: it toggles and i’ve tried it both ways. neither allows me to use my phone. that’s also in the previous chat notes, right?
    Virgil: Download and run the Recover Tool from the link below. After running the tool, unplug your MagicJack, wait 2 minutes, and plug it back in.
    steven: i currently have toggled it to “Telephone”.
    Virgil: Please click over this and run this tool
    steven: Virgil, you can see that i’ve done that several times, right?
    Virgil: After that please try to make a test call and let me know if it works.
    Virgil: Steven I read your all chats and I also know these steps are same but I will give you in correct manner.
    Virgil: Please follow these steps and let me know when you are done.
    steven: done.
    steven: phone doesn’t work.
    Virgil: Please click on Start and click on Run . In Run window type devmgmt.msc and press Enter.
    Virgil: Now click on + sign next to Disk Drives and look for Ymax or Tigerjet. Please right click on that and select uninstall.
    Virgil: Now click on + sign next to CD-ROM/DVD and look for Ymax or Tigerjet. Please right click on that and select uninstall.
    Virgil: Now click on + sign next to Sound Video and Game Controllers and Look for USB Audio or USB Internet Phone. Please right click on that and select uninstall.
    Virgil: Now click on + sign next to Universal Serial Bus Controller and look for USB Composite Device (TigerJet only) or Ymax or Tigerjet there. If you find any of them then right click and select uninstall from there.
    steven: i just ran the “mjrecover_setup(3).exe”
    Virgil: Okay
    Virgil: Take your time.
    steven: “TigerJet USB Composite Device” is there.
    Virgil: Please uninstall that.
    steven: I have complete the Uninstall of the “TigerJet USB Composite Device”
    Virgil: Have you done all the above steps??
    steven: yes, the only one that existed was “TigerJet USB Composite Device” under “Universal Serial Bus Controller”.
    steven: it is uninstalled as per your instructions.
    Virgil: Okay
    Virgil: Please unplug your magicjack and let me know which devices are under Sound Video and game controller.
    steven: MJ is unplugged. The devices under “Sound Vidwo and game controllers are as follows: Audio Codecs; Legacy Audio Drivers; Legacy Video Capture Devices; Media Control Devices; Sigma Tel High Definition Audio CODEC; and Video Codecs
    Virgil: Thank you
    Virgil: One moment please…
    Virgil: Please follow these steps
    Virgil: 1. Click Start
    Virgil: 2. Click Control Panel
    Virgil: 3. If your Control Panel is in Category View, double-click Sounds, Speech and Audio Devices
    Virgil: If not in Category View, go directly to the Step 4
    Virgil: 4. Double Click on Sounds and Audio Devices
    Virgil: 5. Click the Audio Tab; the middle one
    Virgil: 6. Under both Sound Playback and Sound Recording, select your default audio device (Sigma Tel High Definition Audio CODEC) from the drop down menu
    Virgil: * Never select Tigerjet as your default device
    Virgil: 7. Click the box labeled Use Only Default Device; located in the bottom left corner of the window)
    Virgil: 8. Click Apply and OK
    steven: #6. i only have “SigmaTel Audio” on the drop down for Sound playback and Sound recording.
    Virgil: Okay
    Virgil: Please exit from there.
    steven: ok
    steven: done.
    Virgil: Please click over this and run this tool
    Virgil: Let me know when you are done.
    Virgil: Your magicjack should be unplugged.
    steven: done. it said “successfully removed”.
    steven: that was the “mjRemover(6).exe that i just ran.
    Virgil: Now please wait for 5 minutes.
    steven: does it have to be exactly 5 minutes.
    Virgil: You need to wait because I need time to refresh your connection from my end and your magicjack should be unplugged.
    steven: my MJ is unplugged and i am waiting.
    steven: what are you refreshing on your end?
    Virgil: Thank you
    Virgil: Your magicjack connection.
    steven: how do you do that remotely?
    Virgil: I need not to do this remotely I am working with this in our side we need not to login your computer.
    steven: do you run software, do you flip a switch, can you see the status of my MJ on your end? just curious what you can do remotely on your end for my specific MJ?
    steven: what can you do “locally” on your end that will effect my MJ.
    Virgil: May I have your magicjack number please
    Virgil: ?
    steven: where are you sitting>
    steven: what state are you in?
    Virgil: We are from west palm beach Florida
    steven: i gave you my phone number when we first started chatting… here’s what I told you: “my phone # is: 8xx-7xx-7xxx (i’ve transferred it from the original MJ to this new one as specified in the instructions that came with it)”
    Virgil: Please go to “My Computer”. Now keep that window open up . Please hold down the shift key while plugging in magicjack. And let me know the drives name that appear after plugging in .
    Virgil: May I know the person name under which you have registered your magicjack/
    Virgil: ?
    steven: joe programmer (changed, obviously)
    Virgil: Okay
    Virgil: Please give me the drives name that appear after plugging in .
    steven: magicJack (E:) , and MAGICJACK (F:)
    Virgil: Thank you
    steven: are the drive names for MJ under “My Computer”
    Virgil: Yes both will be there
    Virgil: Please right click on both and find which one have format option.
    steven: they both do.
    steven: F is the only one that can be formatted.
    Virgil: Okay
    Virgil: One moment please…
    steven: what next?
    Virgil: Right click on (F:). Click on Format option, on the Format window Set file system as FAT. Click on START/OK. DO NOT UNPLUG THE MAGICJACK AFTER FORMAT, Let me know when you are done.
    steven: format is complete.
    steven: done.
    Virgil: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
    Virgil: http://upgrades.magicjack.com/upgrade/upgrade.exe
    Virgil: Please run upgrade after that please try to make a test call and let me know if it works.
    steven: the MJ pad is not up.
    steven: the icon is no longer under Start.
    Virgil: Please unplug your magicjack and plug it in different USB.
    steven: ok, but how do i start the MJ pad back up?
    Virgil: When you will plug it in different USB after that it will up automatically.
    steven: no, it’s not starting automatically.
    steven: and i switched usb ports.
    Virgil: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.
    steven: sure that would be great!
    Virgil: Please wait while I check that for you
    Virgil: Our remote assistance Engineers are busy at present. Once they will be free, I will escalate you to them.
    steven: ok, i’ll wait.
    steven: hey Virgil…wouldn’t formatting the device have wiped out all of the MJ software?
    steven: when i open the F: drive now, there is nothing there. Before there were some icons, exe’s , etc.
    Virgil: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    steven: whoa….
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Renard’
    Your Issue ID for this chat is LTK4190113664490X
    steven: i thought you said you were transferring me to a remote assitance Engineer?
    Renard: hi Steven, this is Renard, I will be assisting you
    Renard: click here
    steven: are you a remote Assistant Engineer?
    Renard: click this link and click I agree then click run application
    Renard: Yes
    Renard: allow me to take control of your mouse and keyboard
    Renard: is your magicjack plugged?
    steven: yes
    Renard: please hold
    steven: no problem.
    steven: still there?
    Renard: please unplug your magicjack for 15 seconds and directly plug it to another usb port
    Renard: please do not use the usb extension cord when you plug your magicjack back
    steven: done
    Renard: please hold
    Renard: your magicjack is fixed now
    Renard: Is there anything else I may help you with today?
    steven: nope.
    steven: phone does not work.
    steven: same problem that i’ve had since yesterday.
    Renard: please unplug the phone that is connected to your magicjack and plug it back
    steven: done. phone still does not work.
    Renard: you do not have a dial tone?
    steven: correct.
    Renard: click here

    Please wait for a site operator to respond.
    You are now chatting with ‘Jocel’
    Your Issue ID for this chat is LTK4190113672848X
    Jocel: Hello, how may I help you?
    steven: LTK4190113664490X
    Jocel: Please wait while I read your previous chats.
    steven: need to get back on with the Remote support.
    steven: just got bumped from session with Amika.
    Jocel: Thank you for patiently waiting Steven, Anika is current busy assisting another customer right now. However I will be glad to assist you with your concern. Will you allow me to assist you?
    steven: if you’re a Remote Assistant who can log onto my Desktop and have a look, then Yes.
    Jocel: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.
    steven: I’ve spent 2 days, going over and over this with agent after agent.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Jezebel’
    Your Issue ID for this chat is LTK4190113672848X
    BUMPED off Again!!! Third time in a row!

    Please wait for a site operator to respond.
    You are now chatting with ‘Patrick’
    Your Issue ID for this chat is LTK4190113673667X
    Patrick: Hello, how may I help you?
    steven: LTK4190113672848X need remote desktop assistance. i keep getting the session cancelled.
    Patrick: Okay.
    Patrick: One moment please…
    Patrick: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Cesar’
    Your Issue ID for this chat is LTK4190113673667X
    steven: Chat InformationPlease wait for a site operator to respond. Chat InformationYou are now chatting with ‘Patrick’ Chat InformationYour Issue ID for this chat is LTK4190113673667X Patrick: Hello, how may I help you? steven: LTK4190113672848X need remote desktop assistance. i keep getting the session cancelled. Patrick: Okay. Patrick: One moment please… Patrick: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Cesar: Hi, this is Cesar and I will be assisting you.
    Cesar: I need to take control of your computer to be able to assist you with your problem.
    steven: not a problem, but the last 3 times the session gets canceled. so, how can we make this work and how many times are we going to try to resolve it?
    Cesar: Do you have java installed properly?
    steven: yes, i’d think so. i’ve had Renard on for 15 minutes.
    Cesar: Click here
    Cesar: And once the new page opens, check the box to agree and click start sharing my screen
    steven: i do that each time but get canceled.
    Cesar: I see. try to uninstall all java and then re-install java
    steven: i have just shared my desktop with you. go ahead, or we’ll get disconnected if i uninstall java.
    steven: go for it. why no dial tone.
    Cesar: Do you have the magicjack dial pad in your screen/
    Cesar: One moment please…
    steven: no
    Cesar: Okay is the magicjack currently plug in?
    Cesar: Do not move the mouse for now .thanks
    steven: yes and blue light is on.
    Cesar: Check if you have dial tone
    steven: no
    Cesar: Are you using a headset or handset?
    steven: no
    steven: handset. telephone.
    Cesar: Is it a corded or cordless phone?
    steven: cordless.
    Cesar: Make sure that the main base of your cordless phone is connected to the magicjack
    steven: i have, several times, over and over. and i’ve switched phones several times (along with bases)
    Cesar: Still the same?
    steven: yeah, unfortunately.
    Cesar: Unplug the magicjack and plug it in after 20 seconds
    steven: k
    steven: same port?
    Cesar: Yes
    steven: done
    steven: no dial tone.
    Cesar: Are you using a laptop or desktop?
    steven: laptop
    steven: it’s always worked until the replacement arrived.
    Cesar: Try a different usb port
    steven: i have tried that several times.
    steven: seriously.
    steven: at what point, do we all concur that it isn’t going to work?
    steven: you’re welcome to take a look around and redo anything you think needs to be done. previous person had me reformat the MJ. Renard ran a USB scrub.
    steven: i’ve been at this for 2 days.
    steven: i renewed a full year of service not too long ago for $19.95.
    steven: Then, my MJ stopped working so I chatted with a Tech Agent and she said I needed a replacement for $10.
    steven: I ordered it and it arrived yesterday May 24, 2010. Since then I’ve been chatting and chatting 2 days straight.
    steven: You guy’s can keep my $20 for the 1-year renewal. I’d settle for my $10 back on the replacement.
    steven: Unless you feel you can get it working.
    steven: It seems like we’re beating a dead horse though, wouldn’t you say?
    Cesar: Okay i understand Steven, have you tried this magicjack in a different computer?
    steven: no, i don’t have another computer to try it in.
    steven: there was nothing in the Rule books about having to have multiple computers. Besides, the original worked just fine in this laptop. It’s the replacement that isn’t working.
    steven: what do you think the problem is?
    Cesar: I mean, if it’s possible try to use the magicjack in a different computer, a friends computer or relatives computer or a public computer just to check if the same problem
    steven: not possible.
    steven: i have no transportation. and i work from home telecommuting.
    steven: you have control of my desktop, right?
    Cesar: Yes
    steven: you can do the same things that the other Agents have asked me to do over and over and over again.
    Cesar: Unplug the magicjack and plug it in after 20 seconds
    steven: i see you updated all the USB drivers. that has been done 4 times now. i’ve also unplugged and replugged at least 10 times. but…i’ll do it again for you Ceasar.
    steven: back in but blue light is not on.
    Cesar: Try a different usb port where the blue light lit
    steven: it’s in the port that was working before you updated the drivers.
    steven: blue comes on then goes out.
    steven: i don’t think these things are made to be pushed in and pulled out over and over and over again. they are cheap plastic.
    steven: now what?
    steven: soft pad is not up either.
    Cesar: Are you using the usb extension cord?
    steven: no.
    steven: i never use it.
    Cesar: Try a different usb port
    steven: i just did, dude.
    steven: now what?
    Cesar: How many usb ports are available in your laptop?
    steven: still there?
    Cesar: How many usb ports are available in your laptop?
    steven: 2
    steven: which were both working 5 minutes ago.
    Cesar: Okay unplug the magicjack and plug it in after 20 seconds again.
    steven: the ports still work with my thumb drives, but MJ no longer has a solid blue light.
    steven: i think you guy’s asking me 100 times over 2 days to unplug and replug it may have finally broken it.
    steven: who else can we see about me sending it back and you guy’s reversing the $10 charge to my credit card?
    Cesar: I understand, we may need to try this magicjack in a different computer just to check if the same problem
    steven: well, i’ve told you I don’t have a different computer.
    steven: so now what?
    steven: is it a requirement that a person have more than 1 computer in order to own a magic jack?
    Cesar: No Steven, it’s only if possible just to check if the sam problem
    steven: and besides, like we’ve discussed…this is replacement. the original worked fine on this laptop.
    Cesar: One moment please…
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Loren’
    Your Issue ID for this chat is LTK4190113673667X
    Loren: Hello Seven. My name is Loren. To better assist you, let me put you on hold while I read the previous chat you had. Thank you.
    Loren: Thank you for waiting.
    Loren: Are you using a corded or a cordless phone?
    steven: you should be able to see that we’ve spent 2 days trying to get the replacement MJ to work.
    steven: you can see from the previous transcript that i’m using a cordless phone.
    steven: Loren, this is what i need to do….
    steven: I’m going to let your company keep my $19.95 1-year renewal fee. However, since we have spent 2 days chatting and chatting with agent after agent, and even had agent’s logon remotely and take control of my desktop ALL with no success… i would like my $10.00 back. Does that seem fair to you? Would you help me with that?
    Loren: One moment please…
    steven: Loren, I know you’re following the same script as ALL the other Agents I’ve chatted with over the last 2 days. I’m not going to repeat it again.
    steven: It’s fair to say that I am entitled to my $10 refund. What avenues do I need to go through to get the $10 back?
    Loren: Okay.
    Loren: One moment please…
    steven: I think I’m being very fair.
    steven: I’ve been made to feel like I’m dealing with Communist China, though.
    Loren: Thank you for waiting, Steven.
    steven: Loren, I’ve been at this 2 days! Another 2 minutes won’t hurt.
    Loren: Unfortunately, the replacement can’t be refunded anymore. However I will be glad to assist you with your concern which is no dial tone in your phone.
    steven: I’ve had it 2 days. And, obviously you can’t help me with the No Dial Tone issue. I’ve been trying for 2 days.
    Loren: Have you tried to use a different telephone be it corded or cordless?
    steven: You read the previous chats, right. You saw that Renard and Ceasar both were unable to fix the problem even though they had control of my Desktop?
    steven: yes i have tried corded, and uncorded phones.
    steven: look, you guy’s may have caused damage to my laptop over the last couple of days. All i’m asking for is my $10 back. I’m not living in Communist China. This is America, right? Why on Earth wouldn’t I be entitled to a $10 refund for a product replacement that is NOT working?
    steven: Where do we go from here?
    steven: What do you need me to do?
    Loren: Is your magicJack plugged in right now?
    steven: the blue light stopped working.
    steven: you’ve had me plug it in and unplug it about a hundred times over the last 2 days.
    Loren: Are you using a desktop computer?
    steven: Are you saying you will not give me a refund.
    steven: you can tell by the previous chats you said you’ve read, that i’m using a laptop.
    Loren: We cannot process any refund to a replacement device, Steven.
    steven: this is going nowhere. Please give my home phone # to your Official Complaint Department. I would be happy to explain what is going on to someone who’d care to listen. This has become very time consuming. Your product is not working. I’d just like my $10 back. You can keep the $19.95 1-year renewal I sent you not too long ago.
    steven: I believe I had better contact the Better Business Bureau. This is obviously some type of scam.
    steven: I have all the transcripts, and I give you my standing offer to call me and discuss at: 80x-xxx-xxx7.
    steven: I feel this is very fair.
    Loren: I understand how do you feel towards this issue but please allow me to do some trouble shooting steps to your magicJack, Steven.
    steven: Until then, I guess youu can look for 2 days of transcripts and run around on the Internet complaint boards, and hopefully expect to hear from the Better Business Bureau.
    steven: You’re repeating the same thing All of the other Agent’s have tried. Same exact wording. I’m done. I’ve let you guy’s (Magic Jack) try for 2 day’s straight.
    steven: What is the name of the company you work for, Loren?
    Loren: I am working for the magicJack company, Steven.
    Loren: Please click the “Start” button then click “Run” then type “dxdiag.exe” and let it run then restart the magicJack afterwards.
    steven: I’ll take it up with Better Business Bureau. My number is: 8xx-xxx-xxx7. Open invitation for your comany representive to call me. AND… we’ve already tried “dxdiag.exe? Bye for now. Hopefully, my complaint will matter.

  274. Chantell Says:

    I have had nothing but problems with Magic Jack. Its been well over a month and I still have no hardware. I get transfered from Agent to Agent NONE of which help me. In fact they dont even answwer my questions. Its like a game to them.
    I am going the full nine with my complaints, the service is terrible..no one wants to help you.
    I do not suggest this headache one ANYONE.

    MAGIC JACK STINKS

  275. Joseph Wagoner Says:

    I paid $39.95 for this divice and it won’t down load.It just keeps flashing and doesn’t work.Can I have my 39.95 back ? I purchased it at Wal-Mart and they said I’m S.O.L.Try as I might it just won’t downloadMr Wagoner
    My E mail address is jwagoner7@cox.net

  276. Paul La Says:

    I would like to know how to set up a call forwarding from MagicJack to my cell phone.
    Thanks.
    Paul

  277. Jeanie Says:

    I have had nothing but problems with the MagicJack. The volume is an issue people tell em they can not hear me and I get just a horrible connection. I spend hours with online costumer service because they keep transferring me to someone else. The problems never get fixed.

    Magic Jack has not saved me money or time! I am very angry with this company and will file a complaint with the better business Bureau. I still had to keep my land line do to these issues.

    I would encourage people not to go with the Magicjack

  278. Jeanie Says:

    P.S. I want my money back.

    Jeanie

  279. ekta Patel Says:

    Never ever try to think buy magic jack.Though Somebody offers you free. Its so cheap by every means.

  280. KoiApna Says:

    This is a state of the art technology. For sure those are technology challenge people, they need regular land line. I guess land line is made for those type of people, where you do nothing but drain your money.
    It only requires very basic knowledge to use this magic jack. Those are saying that they are not satisfied with the magic jack are those who want to speak to live agent or talk about nothing. I am sure majic jack won’t have any problem having agents who answers the phone, but at the end who is going to pay for these type of facilities? Us, isn’t it true? Instead, take the advantage of low cost service and let other enjoy. If this service is not for you, just stay out of it, and have your loveley landline for your life.
    There is no comparision between the money you are saving vs having deal with those land line cheaters.

  281. Charles Saunders Says:

    I am not a professional blogger. When people call my Magicjack number they get a busy signal. My Magicjack won’t go into voice mail. I got on line and did several live chats and, after waiting 40 minutes each time, none of the customer service people could help. What’s worse they all terminated my chat when I told them I needed to speak to a supervisor. They simply terminated my call, refusing to allow me to speak with a supervisor, despite the fact that I had no phone service and despite the fact that they coul;d not solve the problem. I was told that my problem was sent to engineering and to “chat-back” in a couple of hours if it wasn’t working. I asked to speak with engineering and was refused. I explained that engineering could check my number to see if it was fixed and call or email me back. I was refused. I had to chat-back in a couple of hours, if the problem was not respolved. nevertheless, i would continue to be billed, despite the fact that my service was not running and Magicjack could not fix it. This problem has been going on for several days and is still not resolved. I have not heard from Magicjack and assume that for 20 dollars they just don’t care if they lose me as a customer. They ignore problems and sign new customers, hoping they can make a profit. I advise that no one use Magicjack. You get what you pay for. Besides, the reception is horrible. Most of the time, people cannot get a clear connection or hear the other party clearly. Magicjack sucks!

  282. Steve Says:

    when I tried to get the billing number so I could talk to someone in billing which I’ve done before after a lengthy discussion with chat people and said you know I can get in trouble for this they keep on telling me to go to my bank statement but of course I don’t have the bank statement because it’s an old card and I don’t have that information anymore. Instead of just giving me the number select a call billing.they gave me the runaround here is just a sample of the consistent runaround every time you try to ask for the billing number which they should be able to give you if you have an issue with your bill.
    Steve: The MasterCard

    Steve: And do not have that statement

    Chris: May I have your magicJack phone number please?>

    Steve: No one 74778963

    Steve: 917-477-8963 begin_of_the_skype_highlighting 917-477-8963 end_of_the_skype_highlighting

    Chris: Okay. If you want to renew your license, you will have to log on to your account page at http://my.magicJack.com\

    Steve: Aomori on that page I want to speak to

    Steve: Billing department

    Steve: I am already on that page

    Steve: I need the billing department’s number please

    Chris: Do you see Welcome, STEVE NESKIS on top?

    Steve: Yes

    Chris: Do you want 5 years?

    Steve: You see I want the billing department please

    Steve: Why will you not give me the billing department number

    Steve: I will be recording this

    Chris: Steve, you are just renewing your license, right? May I know why you are asking for the Billing department?

    Steve: Because I have a card situation that I would like to discuss with them

    Steve: I shouldn’t have to do a big dissertation just to get to the billing department

    Chris: Steve, that is the only way to renew your license.

    Steve: I would like the number to the billing department

    Steve: I will not be new my magic Jack

    Steve: if you continue this abuse and I will take it to the Better Business Bureau

    Steve: and show him this conversation

    Chris: I respect your decision, however I need your full cooperation in order for me to resolve your concerns, however since you don’t cooperate I am forced to end this session. Please do not hesitate to chat us back when you are ready. Have a good day!

    Chat InformationChat session has been terminated by the site operator.

  283. Steve Says:

    as you can see how lame they are they just keep on giving you the runaround and will not give you are answer you can try to blame you for not being cooperative here is just a bit of that abuse……..
    Steve: The MasterCard

    Steve: And do not have that statement

    Chris: May I have your magicJack phone number please?>

    Steve: No one 74778963

    Steve: 917-477-8963 begin_of_the_skype_highlighting 917-477-8963 end_of_the_skype_highlighting

    Chris: Okay. If you want to renew your license, you will have to log on to your account page at http://my.magicJack.com\

    Steve: Aomori on that page I want to speak to

    Steve: Billing department

    Steve: I am already on that page

    Steve: I need the billing department’s number please

    Chris: Do you see Welcome, STEVE NESKIS on top?

    Steve: Yes

    Chris: Do you want 5 years?

    Steve: You see I want the billing department please

    Steve: Why will you not give me the billing department number

    Steve: I will be recording this

    Chris: Steve, you are just renewing your license, right? May I know why you are asking for the Billing department?

    Steve: Because I have a card situation that I would like to discuss with them

    Steve: I shouldn’t have to do a big dissertation just to get to the billing department

    Chris: Steve, that is the only way to renew your license.

    Steve: I would like the number to the billing department

    Steve: I will not be new my magic Jack

    Steve: if you continue this abuse and I will take it to the Better Business Bureau

    Steve: and show him this conversation

    Chris: I respect your decision, however I need your full cooperation in order for me to resolve your concerns, however since you don’t cooperate I am forced to end this session. Please do not hesitate to chat us back when you are ready. Have a good day!

    Chat InformationChat session has been terminated by the site operator.

  284. Connie Says:

    I don’t know what planet you whiners are on, but my husband and I purchased two MagicJacks and wish we would have known about them earlier. OMG….. they have saved us a bundle. At first we had minor little skips in conversation, but what the heck? It is practically FREE! Besides, I got hold of customer service and they helped me fix the problem. You people who complain about the reception probably have outdated computers or computers that are not set properly. A few setting changes on my computer, and I no longer have the voice skipping and people cannot tell that I am using a Magicjack instead of a phone company.
    There is all kinds of support on the Magicjack’s website. You can chat with an online agent 24/7 . Good grief, what more do you want???
    We cancelled our land line phone as well as our cell phones and are saving over $150 a month. If you are going to whine and complain about MagicJack, go ahead and pay your ridiculous prices for a landline and cell phone, and hope you never need assistance, because you will be put on eternal hold with the major phone companies. I KNOW. I use to work for one!

  285. Bill Says:

    Signed up in Jan ’10. No Washington state numbers. was promised free number change when WA # available. Now they refuse. Customer service, and billing department nothing but lies, false promises of follow-up.
    Dan Borislow’s claim of getting a escalating path if we are not happy with a rep, A COMPLETE LIE. I have tried with online chat, and billing (because they want to charge me for number change), and no one will allow me to speak to a supervisor, or any other way of moving through the first level support or billing department
    Dan Borislow, YOU ARE A LIER!!

  286. eva davis Says:

    I’ve never had such a time trying to get in touch with anyone… this majicjack sucks… I’ve had problems with it ever since I got it… 734-708-3801 (734-682-3299) was old #

  287. John Johnaon Says:

    I started out as a very satisfied customer… bought 3 magicjacks for the family.
    Then after about 2 months, one quit working. I spent an hour on chat with two service techs. After updating drivers and such, they concluded it was defective. And for just $9.95 they would be happy to send a replacement. They stated the ‘trial period’ was also the warranty period. They would not bend on this. So i canceled the 5 year subscriptions. It is apparent the company does not stand by its products.

  288. princess sparkle Says:

    I have been troubleshooting with their chat support for 2 days. The device wouldn’t start up and would hang. I kept on getting transferred to different people. 2 of them have already concluded of a possible defective device as it doesn’t respond at all; yet we kept on troubleshooting until they were all gone. What kind of Customer Service this is? How would you even return the loyalty of your customers when we even pay for the service we should get? This is just frustrating and draining. How could DB stand these awful issues? Give our money back!

  289. Jim Says:

    Professional Bloggers, yeah right!!! If you want to cut to the chase, go to the very bottom. There is no help from this company. I filed a complaint with the BBB, lets see if I can get a replacement or my money back.

    Please wait for a site operator to respond.
    You are now chatting with ‘Geraldine’

    Your Issue ID for this chat is LTK4190118776031X

    Geraldine: Hello, how may I help you?

    Jim: Hi Geraldine I was on this help chat for several hours last night

    Jim: my magicjack is not working

    Jim: Paolo helped me and said that there would be a record of the action

    Geraldine: You’re still trying to register your magicJack, right?

    Jim: no I believe the magic jack is defective and does not work

    Jim: after rebooting my computer at paolo’s recommendation still nothing happend

    Geraldine: Kindly bear with me.

    Geraldine: Is your magicJack currently plugged into your computer?

    Jim: will do I know you need to get up to speed

    Jim: yes

    Geraldine: We have to reset your Device Manager drivers. Please perform the following steps.

    Geraldine: Click START button then click RUN. Type “devmgmt.msc” and press Enter key on your keyboard. You may also click START then click CONTROL PANEL and double click DEVICE MANAGER.

    Jim: just so you know I’m in afghanistan bought it a few weeks ago when on leave and plugged it in yesterday for the first time and no response

    Jim: all that you are telling me I did before and nothing happend

    Geraldine: One moment please…

    Geraldine: I appreciate your patience.

    Jim: no problem

    Jim: can you mail me a replacement

    Jim: I will be happy to send this one to you when I get a new one

    Jim: by the way I do have the device manager open but again we did all this last night and Paolo told me I would not have to do all this again

    Geraldine: Please click here and run it.

    You are not currently in a chat session.

    You are not currently in a chat session.

    You are not currently in a chat session.

    Please wait for a site operator to respond.

    You are now chatting with ‘Rhett’

    Your Issue ID for this chat is LTK4190118776744X

    Rhett: Hello, how may I help you?

    Jim: hi rhett I was just speaking with Geraldiine and got cut off

    Rhett: Sorry to hear that

    Rhett: May I know the exact nature of your problem with full details please?

    Jim: sure stand by

    Jim: Please wait for a site operator to respond. You are now chatting with ‘Geraldine’ Your Issue ID for this chat is LTK4190118776031X Geraldine: Hello, how may I help you? Jim: Hi Geraldine I was on this help chat for several hours last night Jim: my magicjack is not working Jim: Paolo helped me and said that there would be a record of the action Geraldine: You’re still trying to register your magicJack, right? Jim: no I believe the magic jack is defective and does not work Jim: after rebooting my computer at paolo’s recommendation still nothing happend Geraldine: Kindly bear with me. Geraldine: Is your magicJack currently plugged into your computer? Jim: will do I know you need to get up to speed Jim: yes Geraldine: We have to reset your Device Manager drivers. Please perform the following steps. Geraldine: Click START button then click RUN. Type “devmgmt.msc” and press Enter key on your keyboard. You may also click START then click CONTROL PANEL and double click DEVICE MANAGER. Jim: just so you know I’m in afghanistan bought it a few weeks ago when on leave and plugged it in yesterday for the first time and no response Jim: all that you are telling me I did before and nothing happend Geraldine: One moment please… Geraldine: I appreciate your patience. Jim: no problem Jim: can you mail me a replacement Jim: I will be happy to send this one to you when I get a new one Jim: by the way I do have the device manager open but again we did all this last night and Paolo told me I would not have to do all this again Geraldine: Please click here and run it. You are not currently in a chat session. You are not currently in a chat session. You are not currently in a chat session.

    Jim: I just attached our converstaion

    Rhett: One moment please…

    Jim: standing by

    Rhett: Thank you

    Jim: you’re welcome

    Rhett: May I have your magicJack phone number please?

    Jim: I don’t have a phone number because the jack never worked when I plugged it in

    Jim: I plugged it into both of my computers with no result from either

    Rhett: Did you already register your magicJack?

    Jim: no

    Jim: I didn’t get that far

    Rhett: Okay

    Rhett: Are you using desktop or laptop?

    Jim: nothing happened when I plugged it in so there was no way to reger or do anything

    Jim: laptop

    Rhett: Is your magicJack plugged in right now?

    Jim: of course

    Rhett: Please go to http://www.speedtest.net and let’s see how fast your internet connection is. Click on the yellow star or pyramid to check your upload and download speeds. Let me know the results.

    Jim: Download .23Mb/s, Upload .07Mb/s, Ping 210 ms

    Jim: Are you there

    Rhett: Yes, I am

    Jim: by the way I don’t understand what my internet speed has to do with downloading the software from the magicjack

    Rhett: Thank you for the result

    Rhett: magicjack needs 128Kbps for both upload and dowload speed to work properly. If you require other programs that use the your internet connection to run concurrently with magicJack then you may not have enough bandwidth so you need to contact your Internet Service Provider and ask for upgrade options.

    Jim: again, I spent two hours plus on this last night and really don’t want to wast time on this.

    Rhett: Okay

    Rhett: One moment please…

    Jim: That is not true there are seveal other guys who are useing the exact same thing and their jack downloaded the first time it was plugged in

    Jim: I understand what you’re saying but this is not the first time I’ve been through this so I’m a little more impatient tonight

    Jim: I’d like to know how I can get a replacement

    Rhett: Okay

    Rhett: Please wait while I check that for you

    Jim: thank you

    Rhett: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Diana’

    Your Issue ID for this chat is LTK4190118776744X

    Diana: Hi Jim

    Diana: This is Diana, a Higher Level of Support. I will be assisting you. How are you today?

    Jim: please read the following

    Jim: Please wait for a site operator to respond. You are now chatting with ‘Rhett’ Your Issue ID for this chat is LTK4190118776744X Rhett: Hello, how may I help you? Jim: hi rhett I was just speaking with Geraldiine and got cut off Rhett: Sorry to hear that Rhett: May I know the exact nature of your problem with full details please? Jim: sure stand by Jim: Please wait for a site operator to respond. You are now chatting with ‘Geraldine’ Your Issue ID for this chat is LTK4190118776031X Geraldine: Hello, how may I help you? Jim: Hi Geraldine I was on this help chat for several hours last night Jim: my magicjack is not working Jim: Paolo helped me and said that there would be a record of the action Geraldine: You’re still trying to register your magicJack, right? Jim: no I believe the magic jack is defective and does not work Jim: after rebooting my computer at paolo’s recommendation still nothing happend Geraldine: Kindly bear with me. Geraldine: Is your magicJack currently plugged into your computer? Jim: will do I know you need to get up to speed Jim: yes Geraldine: We have to reset your Device Manager drivers. Please perform the following steps. Geraldine: Click START button then click RUN. Type “devmgmt.msc” and press Enter key on your keyboard. You may also click START then click CONTROL PANEL and double click DEVICE MANAGER. Jim: just so you know I’m in afghanistan bought it a few weeks ago when on leave and plugged it in yesterday for the first time and no response Jim: all that you are telling me I did before and nothing happend Geraldine: One moment please… Geraldine: I appreciate your patience. Jim: no problem Jim: can you mail me a replacement Jim: I will be happy to send this one to you when I get a new one Jim: by the way I do have the device manager open but again we did all this last night and Paolo told me I would not have to do all this again Geraldine: Please click here and run it. You are not currently in a chat session. You are not currently in a chat session. You are not currently in a chat session. Jim: I just attached our converstaion Rhett: One moment please… Jim: standing by Rhett: Thank you Jim: you’re welcome Rhett: May I have your magicJack phone number please? Jim: I don’t have a phone number because the jack never worked when I plugged it in Jim: I plugged it into both of my computers with no result from either Rhett: Did you already register your magicJack? Jim: no Jim: I didn’t get that far Rhett: Okay Rhett: Are you using desktop or laptop? Jim: nothing happened when I plugged it in so there was no way to reger or do anything Jim: laptop Rhett: Is your magicJack plugged in right now? Jim: of course Rhett: Please go to http://www.speedtest.net and let’s see how fast your internet connection is. Click on the yellow star or pyramid to check your upload and download speeds. Let me know the results. Jim: Download .23Mb/s, Upload .07Mb/s, Ping 210 ms Jim: Are you there Rhett: Yes, I am Jim: by the way I don’t understand what my internet speed has to do with downloading the software from the magicjack Rhett: Thank you for the result Rhett: magicjack needs 128Kbps for both upload and dowload speed to work properly. If you require other programs that use the your internet connection to run concurrently with magicJack then you may not have enough bandwidth so you need to contact your Internet Service Provider and ask for upgrade options. Jim: again, I spent two hours plus on this last night and really don’t want to wast time on this. Rhett: Okay Rhett: One moment please… Jim: That is not true there are seveal other guys who are useing the exact same thing and their jack downloaded the first time it was plugged in Jim: I understand what you’re saying but this is not the first time I’ve been through this so I’m a little more impatient tonight Jim: I’d like to know how I can get a replacement Rhett: Okay Rhett: Please wait while I check that for you Jim: thank you Rhett: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Jim: I’m a getting very impatient with this whole process

    Jim: I spent my hard earned money on this and I need your help getting a replacement

    Diana: One moment please…

    Jim: Since I’m in Afghanistan it will take some time to get it

    Diana: let us try to test your speed again,,

    Diana: please Click Here ==== then on the page that opens, click Begin Test and tell me your Ping, Downloading and Uploading speed

    Jim: No I’d like to speak to a manager please

    Diana: this site will be more accurate

    Jim: the internet has nothing to do with the device downloading its software to the computer

    Jim: the device is not identified by either of my two computers

    Jim: There are several other guys here who are using the device with the same internet service and like computers with OS

    Jim: my device is not functioning properly

    Diana: I checked your speed above and you gave .23Mb/s, Upload .07Mb/s which means 230 kbps and 70 kbps,,, if that is the real speed it means that magicjack will not work,, since magicJack will needs 128 kbps on both uploading and downloading speed, but I would like to be sure,, so please try to do the test using the site I gave

    Jim: I want to speak to a manager

    Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support please let me help you with your concern. If not I am forced to terminate the session with you.”

    Jim: I don’t believe these test are accurate and I don’t have confidence I’m being helped properly

    Chat session has been terminated by the site operator.

  290. David Gribb Says:

    I live in Canada and have had the magicjack for nearly 1.5yrs now.. I have never had any dealings with customer service or even read any reviews of the product until just recently. A few days ago I had mentioned the MJ in passing to a neighbour and was told by her how awful the product was. She then sent me a few links (this site being one of them) to read the reviews etc. As for my experience with MJ, it has been a great product. We haven’t used a regular landline for over 1yr and we have had nearly flawless service since the begining. At time of purchase I figured for $20 a year even if service was crap, a few long distance calls would more than pay for itself.. Alot of these complaints I read about are most likely due to there owners own computers and not MJ. As far as customer service goes.. I can’t comment, as never having to deal with them.. System startup times was effected by only 3-4 seconds, and ram usage was only 5megs.. A very nice low impact product.. I can see the usb connection being a problem if it get bumped or banged around (I’ve never liked any large usb plugin that needs to connected all the time for that reason) but for a extra $5 purchase (local computer shop) I have my MJ plugged into a internal usb connection (inside computer case). That and that alone would probably prevent a large number of future issues with people.. Echoing and other sound issues is another complaint I read that is also very easily fixed within your own computer. If I have to come up with any complaits about the product, it would only have to be the ad that is attached to the softphone.. But that is hardly a issue. Even that can be removed albeit by a more advanced computer user. I have removed mine, as well as having it start up as a system service and only having the softphone load when I decide to click on its icon. For instructions on doing that feel free to email me.

    In conclusion.. MJ is a decent product that provides a decent service at a incredibly cheap price.. And even if customer service is poor.. For $20 a year… Well worth it!

    (winterprey0@lycos.com)

  291. Happy Magic Jacker Says:

    When I first got the magicJack there was echos etc, bad quality calls, I found a usb extension helped, and a better quality cordless phone. You may have to try different things but for $39.95 Canadian and then just $19.99 per year after you just can’t beat it! I’ve had problems with Bell phone service. I’ve had problems with Cable Services. I’ve had probelms with my cell phone services… I’ve never had faster or better customer service as I have had with magicJack.
    All these negative posts are just their competitors trying to knock them. Any of their bad reviews have been dealt with. Remember their company is very new. Every new company/product is going to have glitches. I have had absolutely no problems with my magicJack in the past 10 months.. that’s almost a year!! It’s my primary phone. My secondary phone is my cell phone. After being so frusturated and discusted with Bell Canada’s Phone service I ditched them and I was using my Telus cell phone as my primary phone. Which can get pricey. My friend introduced me to the magicJack and I love having a house phone again!! I bought one for my dad since he’s on a low income budget and he’s never been happier with his phone service. I will have all my family and friends using the magicJack before the year is up!! That’s my goal! Bell treats their customers like complete garbage and are very cocky. I use to walk into a Bell Center and it was packed full, now it’s like ghost town. Many people are realizing there are other options! and magicJack is the best option I’ve found so far!!

  292. Yorkiedad Says:

    My Magic Jack call quality is mediocre, but that is in direct relationship to the quality of my internet connection. I use Comcrap, and where I live, it is either Comcrap or Verizon. The Magic Jack does not work with DSL, it does work with Cable.

    Where my daughter lives, she has really good cable internet and it’s not through Comcrap! Her call quality with her Magic Jack is superb. But that is because she has really good internet service. No choppy calls. To determine if it was a matter of quality of my Magic Jack, I took mine up to the Washington DC area, connected it to her pc, went through the set up process, and my choppy call quality became really great quality. So the issue is directly related to the quality of the internet connection.

    People need to be warned. if their ISP service is not stellar, the Magic Jack call quality will be mediocre or poor. If internet service is good, then the Magic Jack call quality will be good. Of course, Magic Jack doesn’t tell you that in their advertising. Potential customers need to be warned…Magic Jack is not a good option if you do not have really good cable internet service. If you have really good cable internet service, then Magic Jack is a great option.

  293. Beware of Owner Says:

    Dan Borislow is a violent, threatening, vulgar person. Do not help him pay the mortgage on his $11 million dollar mansion on Palm Beach taht he keeps in his wife’s name for some reason.

  294. faisal Says:

    hi can i talk to you direct i did pay 19.95$ by visa card to extend my magicjack no. 4029533397 but no seirvce yet can you help me pls.thank you

  295. faisal Says:

    i am waiting can you tell me where i can talk to you

  296. Evonne Says:

    My magic worked for a couple of months and then suddenly stop responding. The blue light doesn’t come on and my computer does not recognize it. After spending hours on an internet chat with support and being transferred to at least 5 “representatives”, I’m told that they will ship another unit but I have to pay for shipping and handling.

    Annoyed by this, I make it clear that I would rather them fix my ailing unit than to pay for a replacement. They inform me that I don’t have to return the defective unit, that why I have to pay for the new unit. I ask where I can complain and I’m given a website support@magicjack.com that was returned becaues it is no longer being used and sends me back to website.

    I am so angry. I bought my sister a unit when I started using it and have been telling other people about it. No more!!

    I’ve just read the inventor’s words regarding complaints. I am definitely not a professional blogger…I’m actually wasting very valuable time right now to launch as many complaints as I can. That’s how upsetting this all is to me.

  297. Sandi McAllister Says:

    Hi my name is Sandi, I just have a question. When i use my magicjack phone I can here them just fine , but the person I’m talking to says it has a whole lot of static and they cant hear me. What do I need to do to fix that problem? I’ve done bought two different phones . Please help asap

    THANK YOU
    Sandi

  298. dave parnell Says:

    I too, question the validity of this company. I purchased it at my local radio shack. I got it home and set it up and chose my number. Little did I realize that the closest phone number I could get was from a city that was 60 miles away from where I live. So right now my friends and family would be charged long distance for calling me even though they live in the same city that I do. I have had it for over a year now, and I still cannot get a local phone number. Plus, caller id does not work. I would highly suggest that you check to see that they offer phone numbers in your area before purchasing it. My belief is that they should not offer their product for sale in areas where you cannot get a local number.

  299. Bill Saunders Says:

    I want to start a class action against this crook. You cannot find his CRM contact info anywhere. All you can do is order more product. I paid for five years of service o n7/21/08 and now I am being told that my service has “expired”. IF ANY WANTS TO FILE A CLASS ACTION AGAINST MAGIC JACK USING AN ATTORNEY WHO WILL TAKE IT ON CONTINGENCY, SO THAT IT COSTS YOU NOTHING FOR JUSTICE, PLEASE SEND ME YOUR COMPLAINTS TO WSAUN@AOL.COM

  300. C. Niven Says:

    Magicjack has a design flaw that prevents caller ID display on many phone systems. Some fixes require rigging up an adaptor incorporating a 100K ohm resistor across the red and green phone wires. There is a company that provides enhanced Magicjack phone features and their caller ID software when installed also corrects the problem. Clearly Magicjack could solve this problem with a hardware change to the device by adding the necessary 100K resistance across the phone jack on the circuit board as I saw one industrious individual do on his own Magicjack. The other option is for Magicjack to offer a software fix similar to what this third party software company is providing to correct this problem. Magicjack is clearly aware of this design flaw and as far as I know their agents will refer customers to the adaptor idea if they can’t solve the problem with changes on your computer. This is certainly a low class way for them to deal with this issue. They could do the hardware fix on all new shipments and offer a software fix for the existing Magicjacks.

  301. Paul Says:

    MagicJack is an awesome product. When people complain about quality it is almost always a problem with their internet quality or speed, not the product!

  302. unhappy Says:

    i have a magicjack and i cannot place calls to my home area code which is 570. when placing a call you get three beeps and then nothing. i have been in contact with customer service over and over and over again. the responce is always do not worry we are working on it. this has gone on for weeks, try not being able to make any calls when you need to….oh but do not worry we are working on it. when asked for a refund the responce was we do not give refunds. even though they are not providing service they still keep your money so i suggest you do not fall for their five year deal crap or you will end up like me getting robbed.

  303. ERose Says:

    I love my Magic Jack, though I have found one problem with it. When I need to attend a conference call, it won’t let me access it because it’s not hosted on the Magic Jack Free Conference Calling. I understand blocking customers from hosting conference calls on other free conference calling systems, but this is ridiculous and unfair. I have no controll over whether the conference calling host uses Magic Jack or not. If Dan can adjust this problem, then I will be a full 100% satisfied customer.

  304. Phil Says:

    You know it’s going to be bad when as a POTENTIAL customer you contact livechat and ask a question and they ignore it with a stock response that they offer a 30 day trial. To be more specific the question was whether I could use it for making calls to countries outside the US even for an extra charge and if so what were the charges. I could have asked if I could have used it to contact space aliens on Mars, but then I could have better understood their flippant reply.

    I may have bought into it for domestic calls but having followed that response and the comments I have read here, I would have to be totally stupid to contract with a company like Magic Jack

  305. Charli Says:

    Although I’m happy with how MJ works their customer service is HORRIBLE. Although many may think call centers in India are OK I’ve had problems with the fact they can’t really do anything and there is a language barrier. I hate that they are given English sounding names to fool us. They aren’t fooling anyone. The first tip off is the constant apologizing. The 2nd is the fact in too many cases they have no power to do anything.

    Although he thinks his splash screen gains him customers it doesn’t. I find the screen irritating as updates happen even when I’m in the middle of something. I finally stumbled across a program that gets rid of the splash screen. It’s called Magicsilence Plugin. Works great but why should you have to use such a program?

    The 2nd big annoyance is the fact there is no email address. Suggestions for upgrades, complaints, etc could be done this way. I’m disabled so using the “live chat” is a problem.

    You’ve got a good product but you’re losing customers because of your splash page and your incompetent livechat personnel. Take the hint and make the changes and I think you’ll find no more problems.

  306. LUIS Says:

    MAGIC JACK INTERNATIONAL LONG DISTACE CALLS OFFER YOU MINUTES THAT THE SYSTEM EVENTUALLY DECREASE WITHOUT USE AND NEVER HAS EXACT AMOUNT OF THEM. IT’S FOOLING PEOPLE !

  307. LUIS Says:

    IT’S HARD FOR GET OR CALL CUSTOMER SERVICE OF MAGIC JACK

  308. Lorina Mann Says:

    mj magicJack is great, can’t imagine who is writing negative comments!

  309. Devendra Agrawal Says:

    Magicjack has a very bad customer service. They made me wait for a techincal issue for 2 weeks and on following up I was told that the issue was never escalated to their engineering team. Even then, they couldn’t provide m ETA or any sense of confidence that the problem will be resolved. I will most likely cancel my subscription. It seems they are interested in making only a short term profit.

  310. Belizekid Says:

    First, I am NOT a Magic Jack customer. I have been researching this for some time with friends and on numerous online systems (blogs, forums, etc). I feel compelled to inform all those reading these posts to remember that some of these posts are outright fraud on the part of the poster. As for the BBB, just lookup any MAJOR company (Microsoft, AT&T, FORD, etc) and see what their rating is. As for whether or not Magic Jack is the best, it is my opinion that with all things considered (price, availability, quality, etc) the answer is YES! Now, using VERIFIABLE facts prove me wrong.

  311. steveweir Says:

    i cacled my order 3 weeks ago two days after finding out that majic jack took 198.78 off my criet card not the price i agred too i am still waiting for the device to come after many attemtes too try to settel this with on line chat people each had diffrent storys to tell me there fast to take your money slow to send the device even after paying for fast shiping this ruined my fathers birthday as it was for him 100%risk free will not be charged till after 30 day free trial and did not work for me any way dought it will work for you eather if anything changes i will be the first to admit it

  312. steve Says:

    I started my service on a device purchased at Radio Shack in January. Everything worked fine till a month ago when every call I make to the home area code (803) but more specifically, Farmer’s Telephone Co-Op, gives me a 3 beep busy signal then silence. I can receive calls just fine from the very numbers I cannot call and can call many other numbers with no issues whatsoever. So….. The numbers I NEED to call on a regular basis will not connect. 50% service in my book. What can we do to FORCE this company to either fix it or refund purchase price IN FULL? They tell me it’s a “known problem” and “they are working on it”… BS. Too many posts going way back to 2008 from what I’ve read that say the exact same thing. Who has some answers as to what we can do?

  313. Shucky Says:

    If you are Canadian, do not buy on-line, go to a Walmart and buy it.

    Their shippers do not put ‘Electronics’ on the customs chit, so you have to pay customs of $10.50.

    If you are in Canada, you have to pay $10 for a number, $4.95 to pick it out of a list, which I did.

    But the area codes are not always clear. I asked for a 905 area code, and got a number in Hamilton, not Brampton. The next day I found out this was a Hamilton number, and was not feeling happy about the $25 extra to the purchase.

    When I asked them to change it to a local number, they wanted another $15. They did not offer to change their policy about the Customs, they can’t tell you when they will make new local exchanges available (and Mississauga is not even listed on the site page they sent me), so I did not find their customer service helpful at all.

    Am I happy, Dan? No.

    Great idea, lousy customer service or interest in the customer.

  314. Tony Says:

    I own about 8 magic jack’s in total. I think the idea is great, and obviously think that the product is great. I do, however find it ironic that a telecom company doesn’t have any phone support.

    I found Dan’s responses to be a little unprofessional, as he is very defensive. What business man in their right mind says “This is rediculous” to any sort of comment. Dan, brush up on making the customers feel more important, as those answers made me question if I want to be supporting a company that seems like it doesn’t care about it’s customers. I kind of wish that NetTalk had services in Canada, as I would switch over to them.

    Product works great, but when there are problems, it seems that the ‘live support’ has very VERY canned responses (to the point that I question if it is a bot/script or if it is a live agent). The support isn’t very useful, but I don’t have that many problems at all with the device.

    Support 2/10
    Product 10/10

  315. Adam Rose Says:

    I am going on my third day with the Magic Jack here in Brampton, Ontario, Canada. I bought the unit at Best Buy for 57.00 taxes included. So far I had experienced only one problem but not a biggie, the CID does not work on my cordless phone other than that the sound quality is excellent and the device can run on Acer’s first generation of the Netbook that has only an 8GB SSD and a 512Mb RAM + 512 Virtual RAM with Win XP installed. I use that little netbook now just only for the Magic Jack.

    I am amazed with Magic Jack and I use it as my primary phone. I don’t care for 911, never did, If your having a heart attack just put your local fire department on speed dial and yell “FIRE” sure enough medical will arrive with them.

  316. MB Wensel Says:

    I have never been treated with such disregard. I have been thru several supposed customer care attendants and am no closer to a solution than before I got online with them. Next time you’re in Palm Beach Florida, stop by with a picket sign. This company is ripping people off!

  317. Cherokee Says:

    I have had the most awful time with my magic jack. Calls always break up no one can hear me it breaks up. I tried to get help with customer service and the first couple try’s i sat for over an hour and still no one came to help me. Then i waited a couple days and tried again I got someone this time after about 45 minutes of waiting. To no avail nothing was fixed. I was passed over to two other agents. Still nothing!
    I was looking for a phone number to call a higher up. Nothing. All numbers found were bogous. Dummy numbers. So i called the FCC. Filed a complaint against Magic Jack. Also called the BBB and made a formal complaint. Troubles with the magic jask was nothing new. They have had alot of calls filter in about them.
    Someone finally got intouch with me claiming they have been trying to contact me several times ( telling this to the fcc) and determined that my conplaint must have been fixed. I called him and spoke to a person with an extream attitude. I was recording the call. Ended up giving me a new MJack. Recieved it in the mail within a few days. it started up just fine. Until i had to use it. Same crap new day. no one can hear me. It breaks up so bad. All i have use of is the voice mail.I am ready to get a class action lawsuit gooing. It matters not the cost, its the promise they give on what it is supposed to do that they fail on. They give you a guarentee and they fail that. I could care less if it was free, if you claim it to do all these things then it sould do them.
    This so called interview wth the founder and ceo od magic jack, of course he is going to say these alligations are incorrect. He has to save his own behind. I dont even believe half of these stories posted about the magic jack working good. I think its him and his own employees writing them.
    Anyone looking to start up a class action lawsuit, let me know. I ready. Thats is magic jack keeps this posting up. I will be making a copy of this just in case.

  318. Rommel Derivera Says:

    I have had a problem with my magicjack Aug. 24, 2010. I have spent almost two hours with their operators who have been guessing/troubleshooting it to make it work to no avail. I have never had so much problem with a landline. Most of their operators are just guessing.

  319. REAL review by 2 yr MJ customer Says:

    IF you plan on owning this mega savings device one should know that it is important to do the following every once in a while:

    1) occasionally reboot your computer
    2) use the adapter cord as the MJ unit is subject to break easily if you use a lap top and mover it around
    3) occasionally reboot your modem
    4) occasionally reboot your wireless router
    5) try not to have programs running in the background of your computer when using MJ
    6) stay off the Internet….surfing eats up badwidth that MJ needs to function properly
    7) keep your mic and speakers at 1/3 to avoid echoes
    8) check your upload and down load speed with http://www.speedtest.net, the faster your speed the better the MJ connection
    9) if you use a cordless phone know in advance, some models work better than others with MJ
    10) much of what I read above is do to operator error. I am no techie but I figured it out MJ issues after reading about solutions on the MJ site or techie boards on the net.

    MJ is not perfect but neither are operating systems, computers and computer software but that does not stop you from using yours. I do get what I pay for with MJ and then some even though sometimes I get frustrated if I can’t solve an issue on my own. But it is one hell of a savings being that I am a single disabled unemployed mother. I rather pay less than 30.00 a year and have to deal with tech support 2-3 times in a 2 year period than pay 360.00 a year or more and not have to IM with tech support. BTW…I was a Vonage user…lets talk about fraudulent billing…VONAGE is the KING of fraudulent BILLING.

    BILLING never any problems and if you take the time to read what is on their site…most information is there, if not use the IM chat feature.

    As for TECH SUPPORT All techs, not just MJ techs go though protocol and the process of elimination …get used to it…this is the 21st century and a world of new technology. For those who praise Ma Bell….go ahead and get nickeled and dimed to death for services that are much cheaper with MJ.

  320. Ben Kalich Says:

    MagicJacks customer service is not even 1 out of 100. I have contacted their help chats at least 15 times and not one of them was able to help me. They all do the same stuff much to your annoyance as if you are talking to a computer. No lateral thinking. I bought 2 and loaded time for international calls. Now I cannot use it. Waste of my money. Cheaters and liars !
    My mistake : I bought hem directly from MagicJack. If I had done thru Wamart I would have got my money back.
    People, Dont buy Magic Jack! You will be robbed too (Premdbn@yahoo.com)

  321. tom volo Says:

    My brother…in a bit of a cash crisis bought magicjack. 3/4′s of the time calling me after 3 or 4 words I hear every other word or syllable…..I’ve searched the web and see many such complaints.

    If it walks, talks, and looks like a duck…..then…….

    All this BS ….. we all wish we can have someth9ing for nothing and some people just never stop trying….

    Majicjack is a lousy product…at least for now and probably for some time into the future.

  322. dada Says:

    After reading this interview I nearly vomited. In my eight months with magic jack. I will state that Dan has here repeatedly told outrageous falsehoods, as shamelessly as any good con-artist. Customer service is automated in large part, and the responses tread that fine line between naive dumb innocence, and mocking arrogance that is the absolute hallmark of the con artist.

    I have not the slightest doubt that this individual will steal anything off any computer his device is attached to for years. Customer service is a parody. Does the company stand behind the product? No. they lead you through endless manipulations that may well compromise your OS, knowing it wont do any good, is my hunch.

    If I ever get to meet this crook I hope to knock out his teeth and castrate him

  323. Janet Says:

    Sorry. Loved it at first. But now issues with more and more phone numbers which will no longer go through, including my Father, my brother’s work number, my Dad’s doctor. According to Customer Service IT IS A KNOWN PROBLEM, but with no known solution, nor outlooked ‘fix’ date. No discount, refund, or extension of contract equal to the months of shortfall would be discussed.

    The measure of a good company is not how it behaves when everything is perfect, but rather how it behaves when there are problems. It has been more than four months and three ‘chats’. Unfortunately it is NOT a good company, not even an okay-one. Magic Jack went from being very-well (and often) recommended by me, to the reverse.

    I hope (but doubt) that Dan will get his head out of the sand.

    IN THE MEANTIME, FILE COMPLAINTS WITH YOUR STATE’S ATTORNEY GENERAL’S OFFICE, AND WITH THE BBB, AND DON’T FORGET TWITTER AND LINKEDIN, ETC. DON’T SWEAR, RANT OR RAVE. JUST BE CLEAR THAT THO’ A GREAT IDEA AND COULD BE A GREAT PRODUCT….. IT IS NOT.

    Lastly, I too had a ‘termineated by site agent’ chat.

  324. Janet Says:

    I would be pleased to consider a class action suit. There is very little money involved on an individual basis, but it is the only way to drive a point.

    And again…. file complaints with state, BBB, FCC (I didn’t think of that one) and be vocal.

  325. Luther Presson Says:

    Magicjack did some type of upgrade two nights ago. Causing an error to my brand new Windows 7 Dell computer. The upgrade cause and error message that closed all my USB ports. I thught it was the computer spent 1/1 day on line with Dell. Finally they sen out a tecdk support person they changed out all the USB ports only to find the Magic Jack was the problem. Now I have done every thing I know to do to contact magicjack. They do not have a phone number or even a email address so you can ask questions and get the problem resolved. Very sorry excuse for a company. They only want to sell you this wether it works are not. It was great till they deceide to upgrade only screwing every one… Can’t wait till they try to renew. Very sorry customer service..Do not recomend this product. ….

  326. john marlin Says:

    I’ve used it for about 18 months, and it saves me over $600 last year….magicjack is great….Because of this i invested in the company that owns it……….check out their stock (CALL) trading at high volume on the nasdaq and making me some big profits

  327. Gloria Russell Says:

    It is truly sad to say but your service sucks you provided a nice service whe it comes to your invention. However when it comes to your tech service it sucks. Why dont you get qualifide people on board to work with you concerning your business. I have been unemployed for the pass three years I went back to school at age 58 I graduated this pass April and I put my application out there on line and handed out alot of hard copies. Your people have cost me a fifty thousand dollar a year job, and a phone. I will never use your service again and I will tell everyone I know how awefull your tech support truly is. When it comes to dealing with the problems that comes with the magicjack. I only wish I could do more to show you how very unsatisfide I am with the manner in which I have been treated. For three days I tried to get your tech support people to fix the problem and for three days im told it was fixed until today when I get a call for a job and once again your magicJack failed me right in the middle of the our conversation. The person trying to give me a job could no longer hear me on the phone. The sad part was I was unable to call them back because of your stupid magicjack and the fact that I had no return phone number. I am told by your people that I had a fire wall up. How can that be when I have maintain your service for the pass year and never had a fire wall up before nor have I put up duriing the timeI have had magicJack. It only cost me a fifty k job a year, and once again I am without a job and a phone. I think your concept is great I just think you need more reliable people helping you. Now with all the application I have out there and on line no one can contact me. And I can only wonder how many more jobs I will lose because your people are so incompetent. How would you feel if this happen to you. I worked hard in school and at my age that is not eas, for three days I have been trying to get them solve the problem with the magicjack . Even I have uninstalled it from my computer hoping that would solve the problem. But when I install it again I was amaze to see when I tried to contact your support team they place a message up stating that I have a fire wall up and I will have to solve the problem because your support team was very busy helpiing others. Thanks Dan ! Your tech service is kind of like your magicJack it sucks.

    Thank you for your invention but as far as your tech service goes no thanks they suck.
    Gloria Russell

  328. Ragin'Rick Says:

    I’ve had MagicJack for a miserable year. Any criticism you read is true. Anything the creator Borislow says is a lie because he is out on his yacht enjoying the sun and sea. Just look at his smirking, tan face. The product was created and launched with defective software, and he obviously didn’t care and still doesn’t. He’s one of those dregs of society who justify and rationalize their deeds by focusing on the lifestyle they enjoy as a result. He just wanted to recoup his development costs and fix it later with upgrades. And the upgrades are forced upon users and completely screws up Windows and MagicJack system itself. And their chat line customer service is stupid-to-the-bone and fail to fix problems. Now it know it sounds as if I’m making broad brush criticism, but if I were to go into detail, I could write a term paper. I wish for one thing…to read about Borislow’s death. If there is another terrorist attack somewhere, I hope he’s one of the victims. And I hope the obit shows were he is buried so I can urinate and possibly defecate on his grave.

  329. CHARLES AZAR Says:

    I’ve also spent many hours trying to get my MagicJack to work I enclose my last chat transcript showing how long between questions it takes for them to answer.
    It’s amazing that they can get away with this and now they are a public company and we can expect that they will be soon out of business now that Dan Boraslow has got his money
    If it wasn’t so frustrating and time consuming this would be a joke. What’s wrong with our govt. that allows such an company to prosper?

    .Please wait for a site operator to respond.

    You are now chatting with ‘Carol’

    Your Issue ID for this chat is LTK43601756783X

    Carol: Hello, how may I help you?

    charles azar: I was 1 hour 10 min into a chat with one Loren of your 10% higher tech people when my chat was terminated I had just opened MJ and I still am not able to use the phone only the keypad on my MY screen can you get me back to Loren

    charles azar: will you answer me

    charles azar: hello are you there

    Carol: Please wait while I check that for you

    Carol: Thank you for waiting

    charles azar: 10 min into chat

    Carol: Do you have a blue light now?

    charles azar: yes and MJ works with MJ keypad but not with my plugin phone. What about finding Loren?

    Carol: Loren is not available this time, would you like me to assists you?

    charles azar: I want to be transfered tro your level 2 0r 3 techs I am preparing a story on MJ and I spent over an hour already and now 13 min with you

    Carol: Okay

    Carol: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Evert’

    Your Issue ID for this chat is LTK43601756783X

    Evert: Hi Charles , this is Evert. Please hold while I read your previous chat/s.

    charles azar: Evert, please see if you can find the 1 hr. 10 min chat I had with Loren before getting terminatid

    Evert: Will do Charles.

    charles azar: thanks

    charles azar: 20 min into this call are you still there

    Evert: Yes, I am still here.

    Evert: Thank you for waiting.

    Evert: Just to clarify, may I know if when did this problem start?

    charles azar: Just about a week ago.

    Evert: Ok. Just to clarify, the Blue light inside the magicJack is not ON?

    charles azar: the blue light is on did you read the chat with carol abou 10 min into her chat whefre I answered Yes blue light is on?t

    charles azar: 30 min into chat 5 min since I answered your last question why does it take so long to reply

    Evert: Sorry, I was reading your previous chats.

    Evert: Please unplug the magicJack then click the link below and Run it :

    Evert: http://go.microsoft.com/?linkid=9645377

    charles azar: were you able to read lauren’s chat and if you read the last 5 question chat with carol you would have known that that the blue light was on will you stand by while I run?

    charles azar: I dowenloaded

    charles azar: I cannot run this as it says it will disable my itunes as well as other files

    Evert: Yes, I will.

    charles azar: arwe you there now 37 min into this chat

    Evert: Yes.

    charles azar: I am not having any problems with my microsoft files only MJ

    charles azar: are you there and if so why don’t you answer me.

    charles azar: 40 min into chat

    charles azar: 45 min into chat still no answer are you there?

    Evert: Did you run the MSfix it?

    charles azar: Are you reading my answers

    Evert: Please disregard to the last message.

    charles azar: 50 min into chat

    Evert: Yes, you don’t have any problem with your Microsoft files. However, that will help to fix the problem.

    charles azar: I will not run a program that will upset my large iTunes files and other files

    Evert: Ok. I understand you.

    Evert: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

    charles azar: yes

    Evert: Ok. Please hold while I check if there’s a Livelook operator available.

    charles azar: 55 min into chat

    Evert: I will transfer you now.

    Please wait while I transfer the chat to the best suited site operator.

    80 min into chat and still no answer and I’m not able to send message as there is no agent signed in. This after a 1 hour 10 min chat with Loren that was terminated by ???

    100 min into chat and still no answer and I’m not able to send message as there is no agent signed in.

    2 hr 15 min into chat and still no answer and I’m not able to send message as there is no agent signed in. I will close chat now

  330. Bobby Slaughter Says:

    Magic Jack ads have claimed that one can “talk for free anywhere in the USA” with “free local and long distance” by using the Magic Jack. Yet as I write this, I cannot place a call using my Magic Jack number in the 206 area code (Seattle) to the 251 area code in Alabama. Both places are within the borders of the USA, and this is a long distance call for me: Should be free, but the phone call is impossible from my phone.
    Apparently, MagicJack is not cleared by every carrier in the country. So here they are, on the stock market, and they haven’t even made sure their product will work amongst the different service providers around the country. Here is what I was emailed about the problem:

    Dear magicJack Customer:

    We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

    In the meantime we would be happy to offer you a refund of your unused magicJack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00.

    Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

    magicJack, LP

    Attention: Consumer Issues Department

    P. O. Box 16176

    West Palm Beach, FL 33416

    We will credit the form of payment you used to purchase your magicJack or mail you a check.

    Should you choose to return your magicJack for a refund, future registrations may be prevented.

    Sincerely,

    magicJack Customer Care

    How do they get away with this? Beware of their claims!! I am so disgusted and disappointed right now the more I think of this. Please excuse me; I’m done with this for now. I will finish this blog reply later. I’m sick to my stomach.

  331. Lynnette Says:

    As of Sept 2010 Magic Jack has blocked users from calling into/ setting up conference calls with service providers other than magic jack. Magic Jack ads have claimed that one can “talk for free anywhere in the USA” with “free local and long distance” by using the Magic Jack. Yet as I write this, I cannot call into any conference calls.

    This is so frustrating. And magic jack has all their basis covered. section 13 of the terms of service states they can change anything and you won’t get a refund. (consumer agrees to this by signing up for service, nice loophole)

  332. Shelley Says:

    I too have had nothing but trouble with the Magic Jack and I haven’t even gotten it set up yet! Before I went to buy the product, I got on Magic Jacks website to make sure that there were phone numbers available in my area. YES, the list said there was. So I go to the store and buy the dumb thing and come home to hook it up and lo and behold, my area code is not available! Must be a mistake right? No, even though they INSISTED that their website was not out of date, my area code along with two others in my state that WERE on the available list, had mysteriously dissapeared. My area code covers HALF of my state! It is kinda dodgy to sell a product that half of a state can’t use! I also go onto the “wonderfully helpful” live chat. Ha, I got the same double talk and non answering of direct questions as some of these other people have. They refuse to even give a broad estimation of when I MIGHT get a number. 1 day? 1 week? 1 month? 1 year? It could be 10 years, and they wouldn’t tell you! Now I sit here with no home phone and I have spent $40 I can’t afford to buy something that I can’t use. I do believe for those that are able to use the product with no problem find Magic Jack great, if you EVER do have a problem, buddy, you are SCREWED!!!

  333. Phil Says:

    Amazingly, many “experts” rate the MagicJack device positively. They play with it for a bit, and then decide it’s a great product.

    Unfortunately for those of us in the real world, these “experts” aren’t always wise enough to offer the consumer valuable advice. Magicjack is a perfect example of this.

    HERE’S THE ROOT OF MAGICJACK’S TECHNICAL PROBLEMS:

    A consumer’s MagicJack device will route its signals through the nearest MagicJack server. These servers experience different levels of activity at different times.

    Many of these servers are not capable of handling heavy traffic. Obviously the MagicJack organization did not anticipate the amount of traffic these servers would have to handle, and for many markets (like Las Vegas), during peak call times — like the weekend, holidays, etc — calls are dropped, become choppy and lose sound quality. These decreases in quality and terminations of calls are the servers’ way of handling the unexpectedly high traffic.

    Remember what happened to AOL in the 90s? They became so popular their dial-up locations couldn’t handle the traffic. Many would set up their modems to attempt the maximum 25 call-ins, still not get through, and start the whole dial-up attempt all over again. Eventually, customers got fed up with not being able to even connect to the internet during peak times, and went elsewhere.

    MAGICJACK, listen up: you’re headed the same way AOL went. UPGRADE YOUR SERVERS.

    ..!..

  334. joey Says:

    Wal-mart give you a 90-day money back guarantee on the MagicJack. Best bet to buy it there as opposed to ordering from them direct (if you have a Wal-mart accessible to you).

  335. Homer Says:

    Magic Jack sounds like a good deal.

    But, when people tell you they tried to call and got a message “the number you have diled is a none working number”.

    Then, when you call your own MagicJack number from your cellular phone and have your MagicJack phone in the other hand and confirm what people have said, it makes you want to sue someone after paying for five years service. Only, MagicJack never gives a valid phone number to make complaints.

    So, from my military training, I should have learned the lesson, “That’s like pissing up a rope and thinking you won’t get wet!

  336. Homer Says:

    I am somewhat sorry I stated the facts in the way I did but, For too long, people have tried to be politically correct in stating the facts.

    Sorry, but I can’t recend my comment, and my next moves are the FCC and my local TV investigative reporter. Have a nice day.

  337. Sostenes R Ibarra Says:

    I been using Magic Jack since 2008, but now since they try to release the new Magic Talk my Magic Jack stop responding, been going to their customer service chat and they always tell me to remove magic jack off my computer and re-install magic jack, i have to do this everytime that i need to make a phone call, the other problem is that my call only last 1 minute, puts magicjack on hold and turns off by itself.
    Then it loads by itself the new “MagicTalk” asking me for a “CODE” that i don’t have

    To be hosnest, Magic Jack worked well until the screw up to “Magic Talk” in beginning of 2010?
    I paid for five more years service.

  338. U.S. SOLDIER Says:

    BEWARE BEWARE especially u.s. soldiers.Magicjack will terminate you for calling home to often.I just got terminated for calling more than the average user,of course I have a mom and dad 5 brothers 3 sisters a wife and 6 kids to let know I am doing fine over seas.Guess my family is to large to be a magicjack user.THANKS magicjack…

  339. Carolina Says:

    Ok so I bought a USA magic Jack. It has worked fine ever since. Owned it for almost 2 years now. BUT When I bought the Canadian number Magic jack I was charged $109.00 and never received it. I still use the USA number, but WHAT ABOUT THE BBB CANADA AND THE REFUND COMPLAINTS TO MAGICJACK.CA? I filed two complaints and don’t understand why it does not work? Has Canadians found help with their refunds?

  340. Frank Says:

    I bought two weeks ago a magic jack with my credit card. They charged me 49.82 dollars and dont send me till now my majick jack. It is supposed they shouldnt charge me for that. I already complain but up to now, there is no any reimburse!

  341. Ken Says:

    has any one had a trouble with MJ and Cordless phones the thing wont hang up unless I end it on the key pad instead of the hand set. ken1701e@att.net

  342. Jim Says:

    Have had trouble with mj since day one. The chat line for service is a total joke. One of the problems I have is I can’t be called. Chat line trys a fix then says to try it. I reply to them to try to call me to see if it is now working. They reply that they are ‘chat’ only and cannot call me to test. What a total joke. I’m going back to my cable company for service that works fine. Would not recommend magic jack to anyone

  343. Jim Says:

    Might as well add to my list of complaints. I also have trouble making calls to certain prefixes in my area code. Some of my local prefixes can be called and some cannot. Again, customer service is a total joke. I have spent hours on-line with them and the majority of their agents haven’t got a clue about even basic telephony. After an hour or 2 I am transferred to ‘one of our top 10% customer agents’ and they don’t have a clue either. If my chat get’s dropped when I get them back I have to start all over. They can’t even get me back on-line with the person I was working with before. Need I say more about their total lack of customer service trouble-shooting abilities?

    Another thing is when I bought the first mj last year I had to get an out of town prefix but mj said I would be able to get a local prefix ‘soon’. That was almost 18 months ago and still no number portability or local prefix for my area.

    One other thing I was told was if I wan’t to change my number that the first number change would be free and subsequent changes would cost $10. Now they went back on that and are charging $10 for any number change.

    Seems to me that Dan Borislow just want’s to sell as many millions of his little devices as he can and get out of Dodge

  344. George Goldsand Says:

    For three day now I phne my clients and they answer but they cannot hear and hang up. READY TO CALL does not light up. I have dialed help line and did not receive any assistance to cure the problem. Also why should you charge for something I have already pair for?

  345. carole raley Says:

    My MagicJack service has been pulled because I excided the minutes allowed. The problem is I had no idea of a limit. There’s no mention of a limit on number of minutes used during a month.

    I got a message that my annual fee was due. Even though I thought it was due in January, I complied and signed up for another year. The next day I was informed that I no longer had access to my MagicJack for the above reason. I was informed that I had abused the Terms of Service even though I had no idea of the limitations.

    I believe this is a scam and it needs to be reported. I’m writing to FOX today. We need to put them out of business NOW. Understand that MagicJack has an “F” rating with the BBB. We need to inform all retailers who are selling this product. Let’s all flood the retailers with emails. They need to know.

  346. Pegasus Says:

    I purchased Magic Jack and I have to say that the service itself is CRAPPY! We had troubles ALL THE TIME both making and receiving calls. Having previously used VOiP service at the same location the one techs contention that it was a weak computer service fails to ring true.
    The customer service is horrible, the ‘techs’ appear to be reading from scripts with no real knowledge of the system or it’s problems much less any true resolution. This is more true of the phone techs than the online support but both seem to be unqualified resolution personnel.
    I tried every resolution they offered, including a downloaded upgrade that, although I cannot prove it definitively, appears to have damaged my computer’s OS and I lost data on not one but two computers.
    The general consensus is ‘oh well we can’t help sorry and no it is past the 30 days so no refund’. I guess the saying that you get what you pay for truly does apply for while you can get some phone service, it is certainly not good service nor good customer care!
    VOiP carriers may charge more, but they are worth it!
    Vonage has a new customer, thanks to Magic Junk!

  347. Pegasus Says:

    To update my statement after reading many of these other statements:
    1. My cable in ALL FOUR PLACES I lived and had service with it was superb for everything EXCEPT magicjunk. I even had the highest speed available
    2. In two of the places i had BRAND NEW COMPUTERS!
    3. I am not in any way connected to, associated with, affiliated with, employed by or even know someone that is associated/employed by ANY phone company.
    4. Just because you are one of the few people that have not yet had a problem, do not assume the vast majority that are on here do not have legitimate, honest, complaints! I had bad issues from day one and nothing I ever did made it better, despite the inordinate amount of time spent in chat with the techs.
    5. Someone claimed that all the negative statements are fakes, stated by competitors not real customers, (which is completely incorrect, i am a real person unassociated as stated above) how are we to know all the positive ones aren’t?
    so yeah, nice try, had a good concept but what could make a good product great is missing and that is customer service and follow through!

  348. John Says:

    A friend recommended MJ to me 9 months ago. He had one for 3 1/2 years. I bought one, cancelled my regular phone, use MJ at home, in florida and myrtle beach, where I am right now. 99% of the time, no problem. I am saving about $500 a year, so in 10 years I will have saved $5,000. So if 1% of the time i have a bad connection and have to re call someone, that’s a small price to pay for the savings and like I said,,,,,99% of the time it’s perfect, sound quality is like any regular land line phone. Two problems to watch out for,,,,#1 make sure you have a good high speed internet connection #2 make sure you have good phone with at least 6 ghz
    regarding customer service,,,,9 months ago when I first got it,there might have been the odd little glitch to iron out, but when I got online with magic jack the customer service person fixed it promptly and politely. I think once i had to upload or reboot something,,,,,I think the other issue was about my firewall. I am not tech savy and anything has to be real user friendly for me…………..and this works. Thanks MJ

  349. Richard Coake Says:

    Customer Support At MagicJack is thoroughly abominable. I welcome contact from anyone at that company. That would be a first, and I’ve sent messages directly to their customer service manager – all without reply. The product is inconsistent, and their support is unbelievably worse.

  350. Thumper Says:

    For those who wish to pursue the company, this might help. Personally, I’ve got one, it works fine, but some of these posts are true horror stories. Good luck!

    The following information was obtained through searching for YMAX Corp (creators of Magic Jack) on the BBB website. Incidently, they’re shown to have an A rating.

    Business Contact and Profile
    Name: Ymax Communications Corporation
    Phone: (561) 586-3380
    Fax: (561) 722-0433
    Address: 5700 Georgia Ave West Palm Beach, FL 33405

    Happy Hunting!

  351. eleanor Says:

    it’s so unbelieveable that customer online chat support is nowhere to be found on their site !
    i’d so much problems since installing M J. i certainly regrated paying for the 5-yr plan. as i’m struck with this so called “product of the year ” piece of no good junk now !! i couldn’t believe the people who gave M J that award ! is it for real ?!

  352. David Says:

    I have had my Magic Jack for about 2 years. I was not able to get good call qual;ity from my Sprint wireless card connection but used it at work on a T1 connection with great quality. I now have DSl and it works quite good most of the time. Good grief is it cheap though. I have only my cell phone and use MJ mostly in Day time to avoid using up my day time minutes during the week. I have some problem with cordless phones but with a cheap ($10) corded phone it works well. I don’t know why people complain about this. Why would any one pay for 5 years with out trying it out for the $40 first year to see how it works for you. I recommend it to any one who wants to call people in other countries and they have HIGH SPEED INTERNET, wont be happy with slow connections, but send one to family members overseas and you are good to talk as much as you like.

    I also take mine when I travel overseas, along with a small phone, just so that I can call people in the US while in another country. I also use this to avoid giving out my cell number on the internet where I don’t want calls and a phone # is required. I am very happy with the MJ and I had a slow connection for a year and it was still worth the $20. That is half of one months cell phone bill. Give me a freaking break you cheap people.

  353. Lela Gammon Says:

    Why can’t you provide customer service??? When I type in a question I never get a reply that will make my magic jack work, further, I still can’t retrieve my messages, because I don’t have the correct pass word…well I was given 2 different passwords from your company AND I still can’t get my messages…I am really disappointed…I feel I’ve been scammed.

  354. Lidia Says:

    I had my magic jack for 2 weeks i got at Best Buy for first 2 weeks worked fine but after just broke lite did not come ,i did replace with the new one and that where my nightmare started ,try to resolve on line then they told me that i can use my old number so i purchase new number still did not work then i got another acct still does not work,on the top i can switch from microphone to tell ,i got 2 active tell numbers and can use my tell ,last person i spoke on line hang up on me ,very bed experience they can keep there junk I’m taking back to store the one i have active acct and 20+10=30$ is for my naive trust in company .The customer service is horrible !!!

  355. Nelva Goodson Says:

    My magicjack used to be great until some french speaking spider monkeys from California started hacking my desktop got my number and began stealing my magicjack service. Someone at magictalk issued a code for them to steal my service.Magicjack and magictalk are both fully aware I have complained enough. I guess I need to publish my number for talking monkeys huh? If they use a headset they can steal your service. Iwas just cut off from using the magicjack my son and I paid to use. Guess I should make sure an eighteen wheeler destroyes it and no one can steal it right?

  356. Ron in NY Says:

    I’ve had my magicjack for a couple months. It’s ok if you are sitting at your computer and can answer the phone but if you play games etc you lose your connection and have to restart it to have a connection go thru. Sometimes the caller ID can only be answered while sitting at your computer. Or again you have to restart the program. Aside from these problems it could be an excellent product. The program needs to restart itself if the connection is broken and maintain the connection to your phone for it to be a reliable connection. I have not done away with my home phone for these reasons. They should reinvest some of that money they are making and make there product more reliable. I don’t believe there product support can solve these issues without a redesign of there current hardware/software.

  357. Steve Says:

    I love it!! Best money ever spent. I live in Mexico and friends and family back in the US can call me without a hitch. Every now and then there is an echo but HEY for $19.95 a year what do you EXPECT!!????

    Everyone down here is using it without a hitch!

  358. Cool Dude Says:

    I had this MagicJack for almost three years now and I have a HIGH Speed Internet Connection (9Mbps). Never had any problem except that when MagicJack is connected, I cannot run my cd burning program (Nero), because of the fact that MagicJack installs virtual cd drive on your machine, which is visible under My Computer on a Windows XP machine. I know its a bit of a pain to take MagicJack out and then burn cds, but considering the price of MagicJack, its nothing. My phone company was charging me around $40.00 a month. MagicJack costs me just $20 a year. I will NEVER go back to local phone companies again, they just rip you off.

    A happy satisfied MagicJack user.

  359. Lizzy Williams Says:

    MagicJack is fraudulent in their advertising and business practices. Indeed, not only was the product not sent/received, but monies were immediately charged to my credit card, ignoring the 30-day free trial period.

    To phone MagicJack’s ‘billing line only’ is a joke – MagicJack agents pretend not to ‘hear’ you and hang up, that’s after you’ve been on hold for half an hour. My order was placed at the beginning of Sept./10. It is Nov. 25th, 2010, and I’m still dealing with unauthorized charges placed on my credit card.

    I resorted to MagicJack’s ‘live chat’ option, and spoke with Prince who is herolded to be MagicJack’s agent voted top 10% by consumers’ – let’s see if Prince is a prince and rectifies funds stolen from my Visa account.

    If someone is starting a Class-Action suit, count me in!

  360. John S Says:

    MagicJack = false advertising. Advertises “free long distance” to the U.S. and Canada. Many many areas in the U.S. has been blocked by magicjack because of high termination fees. Magicjack decides who you can call and who you cannot. They do not even give you the option to “pay extra” for these calls. They just block them then the help desk pretends they don’t know what is going on. FCC complaint has been made.

  361. Brenda Says:

    I PAID FOR A NEW MAGIC JACK AND HAD RETURNED THE OLD ONE I HAD DUE TO THE FACT IT DIDN’T WORK GOT 14.00 FOR MY TRUBLE PAYED MORE THEN THAT NOW THE ONE I BOUGHT I PLUGED IT IN AND DOWNLOADED IT AND GUESS WHAT IT DON’T WORK CAN’T CALL OUT OR GET CALLS COMING IN ANOTHER 4200 THROWEN OUT THE WINDOW THEY KEEP GIVEING ME THE RUN AROUND BUT CAN’T SEEM TO FIX THE PROBLEM OTHERS WHO HAVE ONE AROUND HERE SAY IT WORKS FINE SO WHAT’S UP WITH THAT THEY GIVE YOU THE RUN AROUND AND I’AM SICK OF IT!! THE OLD ONE COST ME 45.00 AND I HAD PAID FOR A YEAR AND SO I LOST OUT NO RETURN FOR THE YEAR AND ONLY 14.00 BACK I’AM CALL THE ATTY GENERAL ON THIS COMPANY SOMEONE NEEDS TO DO SOMETHING THEY DON’T HELP YOU BUT THEY TAKE YOUR MONEY WITH A SMILE IT’S TIME THEY STEP UP AND HELP THOSE WHO ARE HAVING TRUBLE NOW I HAVE THIS USELESS MAGIC JACK THAT I PAID 42 SOMETHING AND WILL BE TOLD THE SAME THING AGAIN RETURN IT AND WE’LL RFUND YOUR MONEY BULL I WANT A FULL REFUND NOT 14.00 I AM UP FOR A CLASS ACTION LAW SUITE

  362. Alain Says:

    Please wait for a site operator to respond.
    You are now chatting with ‘Rachelle’
    Your Issue ID for this chat is LTK43606006349X
    ALAIN: My MagicJack doesn’t work
    ALAIN: yet again
    Rachelle: Hello, how may I help you?
    ALAIN: I’ve been troubleshootign with you for over two hours
    ALAIN: I;m this close to cancelling
    Rachelle: Okay, let me help you with this.
    Rachelle: Please hold for a moment, let me read your previous chat with the other operator. I will get back to you as soon as I can.
    ALAIN: Your “very important upgrade within the next 60 seconds” for my mac is BS
    Rachelle: Please wait while I check that for you
    ALAIN: hello..
    Rachelle: You still cannot access and use your magicjack dial on your screen is that correct?
    ALAIN: correct
    Rachelle: Yes I am here Alain.
    Rachelle: Is it okay if I transfer you to back to our Higher Level of Support to assist you further on your concern?
    ALAIN: it’s the second time I hear this today
    ALAIN: go ahead
    Rachelle: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    ALAIN: yes yes
    Rachelle: One moment please…
    ALAIN: again, second time i hear all this… last time it took 30 mi u
    ALAIN: minutes
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Sharon’
    Your Issue ID for this chat is LTK43606006349X
    Sharon: Hello Alain. My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
    ALAIN: ok
    Sharon: I will be right with you.
    ALAIN: gladstone
    ALAIN: sorry, my mistake
    Sharon: No worries.
    Sharon: Is magicJack currently plugged in?
    ALAIN: yes
    Sharon: http://upgrades.magicJack.com/upgrade/upgrade.dmg
    Sharon: Click on the link above and select RUN.
    ALAIN: what do you mean select run?
    ALAIN: click on it?
    ALAIN: there’s just an icon
    Sharon: Yes please.
    Sharon: Click on the link above and run the upgrade.
    ALAIN: fine, but we tried this already today
    ALAIN: nothing happens
    Sharon: Unplug the magicJack and plug it back after 30 seconds.
    ALAIN: ok
    Sharon: Inform me once done.
    ALAIN: just plugged it back in
    ALAIN: what next?
    ALAIN: hit the icon?
    Sharon: Yes please double click on the magicJakc icon.
    ALAIN: same thing
    ALAIN: this is useless
    Sharon: Go to Go > Applications > Utilities and Open Disk Utility (Note : If there’s no “GO” menu option, find it on the FINDER window)
    ALAIN: again?
    ALAIN: i’m there
    Sharon: Yes please.
    Sharon: Select the disk the magicjack drives (17.7 MB) in the left pane.
    ALAIN: it says 18.6
    Sharon: Select it. Click on the “Erase” tab to the right of the list of drives. The window will now display the options for erasing the hard drive and formatting it to work on the Macintosh computer.
    ALAIN: do I choose macos extended?
    Sharon: Select the Volume Format from the pop-up list. Then choose “MS/DOS FAT as this is the default.
    ALAIN: sorry, but are you sure I choose “18.6 Tigerjet hard drive” and not “phone”?
    Sharon: Yes, please click on the Tigerjet Drive and click on Partition.
    ALAIN: You said “erase” before.Now it;s “partition”?
    Sharon: Yes, please click on Partition.
    ALAIN: ok
    ALAIN: now what?
    Sharon: Click on the drop-down menu that says “Current” and choose “1 Partition”
    ALAIN: ok
    Sharon: Type PHONE (all in capital letters) in the Name field
    ALAIN: ok
    Sharon: Choose “Mac OS Extended (Journaled)” from the Format drop-down menu
    ALAIN: ok
    Sharon: Click the Options button and click on the selection called “GUID Partition Table” from the pane that pops up and click OK.
    ALAIN: k
    Sharon: Click the Apply button. After Disk Utility is done, quit.
    ALAIN: quit what?
    Sharon: Quit Disk Utility.
    ALAIN: done
    Sharon: http://upgrades.magicJack.com/upgrade/upgrade.dmg
    Sharon: Click on the link above and select RUN when prompted.
    ALAIN: ok
    Sharon: Inform me once done.
    ALAIN: a tiny green magicjack icon shows up in the screen for about one second
    ALAIN: then it goes away and I’m still left with a useless magicjack
    ALAIN: u realize i’m expecting a phone call?
    Sharon: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.
    ALAIN: thats what was offered before
    ALAIN: yes, let’s do it, and then i’d like to talk to billing, please
    Sharon: One moment please…
    ALAIN: I;m sure it’ll be a moment only
    Sharon: Thank you for waiting. I’ll be with you in just a moment.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Haley’
    Your Issue ID for this chat is LTK43606006349X
    Haley: Hello Alain. My name is Haley and I will be assisting you. I need to take your control of your computer to be able to assist you with your magicJack concern.
    ALAIN: ok
    Haley: Before we proceed with screen sharing, may I know if you have the latest Java application installed in your computer?
    ALAIN: i’m not sure
    ALAIN: probably
    Haley: We will check.
    Haley: CLICK HERE and let me know if the page shows “Java 6 update 22″.
    ALAIN: it does
    Haley: Good.
    Haley: I am initiating a screen sharing session. CLICK HERE.
    Haley: Please click on the link above, put a check mark on ‘I agree’ then click on ‘Start Sharing my Screen’.
    ALAIN: ok
    Haley: Please do NOT click on ‘Stop showing my screen” in there. It is connecting.
    ALAIN: I didn’t and I won’t
    Haley: All I see is a white page here in my end.
    ALAIN: and I see “Go Browsing session activated”
    Haley: May I know what type of Internet connection are you using please?
    ALAIN: one that works just fine — 10 mbps
    ALAIN: want to me to close the window and click on your link again?
    Haley: Please close all applications/programs that are running in your screen aside from the chat box and the dial pad.
    ALAIN: done
    Haley: Do you have Firefox installed in this computer?
    ALAIN: google chrome
    Haley: Okay.
    Haley: Please click on the link again and follow the same instructions.
    ALAIN: done
    ALAIN: fyi I’m not using chrome now but safari
    Haley: Okay.
    Haley: One moment please…
    Haley: I appreciate your patience. I still do not have access on your computer Alain. All I get is a white page. Please close the Instant Help window or you may click on Stop showing my screen.
    ALAIN: I did. It says your session has now ended
    Haley: Click here and follow the same instructions for screen sharing once again.
    ALAIN: done
    Haley: It is trying to connect.
    Haley: It’s the same Alain
    Haley: Just a blank white page here in my end.
    Haley: Looks like I won’t be able to access your computer at all. May I know if you have run the upgrade successfully?
    ALAIN: no
    ALAIN: you’re the expert, not me
    ALAIN: I will not continue to pay for a service that does not work — and works badly when it does
    Haley: I understand, however the upgrade link was given to you even before you have chatted with me/.
    Haley: And thus I asked if you have run it successfully.
    ALAIN: If you’d read the notes, you;d know we tried to do just that maybe 6, 7 times
    Haley: Have you tried to connect your device to a different computer to check if you have the same issue?
    ALAIN: we also tried that, and that also should be in the transcript
    Haley: You are using Safari, it will give a ‘blank page’, but at the lower left of that window, you will see a message “Downloads complete”.
    ALAIN: I know
    Haley: That’s the time that you need to click on that message to see the saved link for upgrade and run it.
    Haley: Since we are not able to do screen sharing, I need to transfer you then to my supervisor who can give the steps for you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Daphne’
    Your Issue ID for this chat is LTK43606006349X
    ALAIN: Again, reading the notes will allow you to learn we tried all this. You were supposed to be the top person
    ALAIN: jesus
    Daphne: Hi, this is Ms. Daphne I will be assisting you today. Please hold while I review your previous conversations.
    ALAIN: it’ll take you some time — iI’ve been at this foe two houyrs
    ALAIN: hours
    Daphne: Thank you for waiting, Please check the computer’s time and date if that is set correctly.
    ALAIN: it is
    Daphne: May I know if you have Roger’s online protection>?
    ALAIN: no
    ALAIN: I mean I don’t have it
    Daphne: Okay, you are using Mac OS right?
    ALAIN: yes
    Daphne: Click Go in the top of the screen,
    Daphne: then Utilities and double click the “Disk Utility”.
    ALAIN: are you aware I’ve done this many, many times today?
    Daphne: We need to format magicjack and reload it
    ALAIN: I will give you guys one more chance. That/s it
    ALAIN: What do I do with disk utility?
    Daphne: In there look for Ymax or tigerjet
    ALAIN: got ut
    ALAIN: it
    Daphne: Click it then select ERASE
    Daphne: Set that on “Mac OS Extended (Journaled)”
    Daphne: Name the Drive as PHONE
    Daphne: Then click ERASE
    ALAIN: Yoy’re saying “erase the tigerjet” or “phone”?
    Daphne: The tigerjet with 17,7mb
    ALAIN: it says 18.6
    ALAIN: but ok, ill give u the benefit of the doubt and do this — yet again
    ALAIN: done
    ALAIN: now what?
    Daphne: Is it done erasing?
    ALAIN: yes
    Daphne: Please click the link to download and run the magicJack upgrade:
    Daphne: http://upgrades.magicjack.com/upgrade/upgrade.dmg
    ALAIN: click on the icon?

  363. Ed Says:

    I too am not satisfied with their service. Here is how my experience went trying to get them to understand that a year is actually 12 months.

    Please wait for a site operator to respond.
    You are now chatting with Fiona
    Your Issue ID for this chat is LTK43606031585X
    Fiona: Hello, how may I help you?
    Edward: My magicjack is telling me my subscription is expired but I didnt start my service until February of this year. It has not be a year yet.
    Fiona: May I have your magicJack phone number as well as the registered email address?
    Edward: Phone number is XXX-XXX-XXXX. Email address is xxxxxxxxx@gmail.com
    Fiona: Thank you.
    Fiona: Please wait while I check that for you
    Fiona: Thank you for patiently waiting.
    Fiona: As I have checked here, yes your magicJack has already been expired.
    Fiona: Phone Number: (XXX) XXX-XXXX
    Fiona: Service Began: 2008-12-07
    Fiona: License Expires: 2010-12-07
    Fiona: Please allow me to remind you that expiration dates will follow the original date to when the magicjack was registered.
    Edward: I will email you my receipt. What is your email address?
    Edward: My service started in February 2010
    Fiona: Unfortunately we only have chat for support, Edward.
    Edward: Then who can I raise this issue to?
    Fiona: Based on your account here, your magicJack service stated 2008-12-07.
    Edward: Yes, and then I let it expire in 2009 when I moved. I renewed it in February of 2010
    Fiona: Yes, it expired last 2009-12-07 then renew it for an additional 1 year of service last 02/03/2010. So your next expiration was 2010-12-07.
    Fiona: It is because expiration dates will follow the original date to when the magicjack was registered.
    Edward: So you are telling me if I had let it expire for 10 months and just renewed it 30 days ago it would already be expired again? When I pay for a year of service I expect 12 months of service.
    Fiona: No. The magicJack will be deactivated if not renewed within 90 days after expiration date.
    Fiona: In that case, you can still reactivate the device however you will need to select a different phone number for your magicJack since your first or old phone number has been deactivate due to not renewed within 90 days after its expiration date.
    Edward: So even though I paid for 12 months of service as of February 2010, I am only getting 10 months. It was unusable during the expiration period of December and January.
    Fiona: Yes.
    Edward: Who is the next level of customer service?
    Fiona: One moment please…
    Fiona: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with Benjamin
    Your Issue ID for this chat is LTK43606031585X
    Benjamin: Hello . My name is Benjamin. To better assist you, let me put you on hold while I read your previous chat. Thank you.
    Benjamin: Yes, it shows here that your license was expired already.
    Edward: Here is the contention point. After letting it expire last December due to a scheduled move, I renewed in February and paid the full annual fee…annual being 12 months.
    Benjamin: Yes, you renewed it on February but the license will continue on the date that your license got expired.
    Edward Gannaway: Was it usable to me during December and January? No it wasnt. Then why would the customer be expected to pay the full annual fee for service that is not available?
    Benjamin: It will start from the day it expired for your license. So that your number will not be recycled.
    Benjamin: Because if you do not renew your service on an earlier date your number will be recycled.
    Edward: This isnt going to do any good, is it? If not then the acronym for TOS just became Termination of Service. I have also made a record of this chat which I will share.
    Benjamin: Please click here for reference
    Benjamin: thank you.

  364. LINDA RAND Says:

    I was charged for my trial period a few days ago. When I first registered my magic jack two days ago the magic jack worked well, now it scrambles. Can that be fixed? If not, how do I get my money back? Or can I get another magic jack?
    Thank you,
    Linda Rand

  365. David Says:

    Someone is blocking calls to certain phone numbers and blocking more every day. Magicjack says there working on it, that was 3mos. ago. It has gotten so bad that I can’t call none of the phones in my city. Know I tryed calling a friend long distance and it would not go thru. The message you get is “Sorry this number can not be reach as dialed”

  366. JoAnna Thies Says:

    I cannot call any phone number in my area code.. 928

    I have done the “live chat” 3 times.. their response? We are aware ot the problem and out Technical staff is working on it!

    This is 3 weeks later. Still cannot call my area code.. I was getting the “sorry we cannot complete the call as dialed”

    Now I am getting a really fast busy signal and then it hangs up. I have emailed Dan Borislow and gotten no response.

  367. William Says:

    I recommended a friend to buy magicjack, but he was assigned a long distant number instead of a local number. He immediately contacted Magicjack and was told he has to pay $10 to change the number and additional $10 for Canadian number which he had already paid with the wrongly assigned number. I feel Magicjack should have a phone number where people could call and be considerate enough to rectify such a situation without penalizing the customer. My friend cannot call his house on his cell phone because he will incur long distance charges. I am disappointed to say the least. Below see the chat I had with Magic Jack trying to change their mind.

    Please wait for a site operator to respond.

    You are now chatting with ‘Sheri’

    Your Issue ID for this chat is LTK43606227196X

    Sheri: Hello, how may I help you?

    William: I recommended Magicjack to a friend of mine and he was given a long distance number instead of a local number, can he get a toronto number

    Sheri: What area code he supposed to choose?

    William: 416 or 647 or 289 or 905

    Sheri: 933 Toronto prefix under 647 area code ON is available as of the moment.

    William: can he change the one he has to a 647 without extra charge and how

    Sheri: Unfortunately it will cost him $10 to change phone number, plus additional $10 annual fee for choosing Canadian number.

    William: he already paid $10 for the canadian number yesterday but they gave him 905-xxx-xxxx which is for hamilton long distance from Toronto.

    William: He was so disappointed he wanted to cancel but I told him I can see if it can be changed.

    Sheri: It’s a change number fee since it was already registered. So it will cost him $10 to change phone number with 933 Toronto prefix under 647 area code ON, plus additional $10 for choosing another Canadian number.

    William: So he will be stuck with a number he can’t use and $20 short for not getting the number he wanted. Can i speak with a manager because I feel Magicjack can absorb $20 to retain a customer and a good name.

    Sheri: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Jordan’

    Your Issue ID for this chat is LTK43606227196X

    Jordan: Hello William. My name is Jordan. To better assist you, let me put you on hold while I read your previous chat. Thank you.

    Jordan: Thank you for patiently waiting..

    Jordan: Please be informed that changing a magicjack phone number cost $10.00 and also choosing a Canadian number cost $10.00

    William: Hi Jordan. I am disappointed to hear that my friend who bought Magicjack at my recommendation is stuck with a number he can’t use or spend another $20 to change the number which is not even two days old

    William: I do understand that, all I am saying is he was assigned a long distant number which not many people will call him. He want to give up the number he didn’t want in the first place and get a number that he can use.

    Jordan: I do understand your concern William but please also understand that we are just following protocols here

    William: I think at times it is good business to be flexible. If he had used the number for a week it is understandable. I made him cancel Rogers phone because I recommended him. I feel you may loose more than $20 for not being flexible here

    Jordan: I would have accommodated your request if it were possible. We are just following protocols here William.

    William: is it possible to call me or my friend, maybe through the phone you may judge better for yourself the truthfulness of the situation

    William: what does he do with the number he doesn’t want. resell it to you or what happens.

    Jordan: May I ask if where did he purchased the device?

    William: Best buy

    Jordan: I suggest to please return the device in Best Buy and as for a replacement there

    William: But even if the device is replaced, he will still have to pay for another number

    Jordan: Canadian number cost $10.00

    William: Anyway Jordan, thank you for your help. I have saved these chats. I will start a blog and see if it can have some traction. maybe the outcry will make Magicjack change this policy.

    Jordan: thank you

    Jordan: I do respect your decision

  368. William Wallace Says:

    This is a deceptive company. I bought the product and then found I couldn’t call some numbers right here in the US that I could call on my cell or land line. There customer support was a joke, no fix, no call, no contact to repair the problem and then I read this is a widespread problem. I returned the product and if they refuse to give me a credit in two business days I will protest and refuse to pay the charge. Was I over 30 days yes, but they did not give me thirty days of trial which they advertise. Is their product crap? yes. Their ads are misleading and their service is not existent. They have not met their contractual obligations and if I have any trouble with the refund I will file with the FTC and complain that this is a fraudulent concern as many people already know.

  369. Toni Says:

    I don’t know who the inventor thinks he’s fooling, but it sure won’t be me anymore.
    We bought out magicJack in Feb 2009, and renewed our service in 2010. Until recently, we hadn’t had any severe problems, just some minor bugs. Thsi past summer, the darned thing quit working, so I got into a chat with their “tech support”. Their idea of tech support seems to be someone in a foreign country reading from a manual. OK, the agent decided replacing our current magicJack with a new one was the only option, so we ordered it. Yeah, it was free, but we still had to pay $9.95 for shipping. This thing is about the size of a Zippo lighter and only weighs a few ounces, so I don’t know why it was so expensive to ship.
    But sadly, the issues didn’t stop there. Recently, every incoming call displays “Pending ACK” in the message area and cuts off after 33 seconds. Outgoing calls are OK, if your party can actually HEAR you.
    OK, so I get ahold of “tech support”. First of all, those people aren’t really very techy at all. You can tell they are reading the directions they give you from a manual. Second, they don’t seem to know the difference between a router and a modem, never asked which version of windows I’m using, or even which anti-virus program I have. All they were concerned about is following the book.
    OK, so after 3 hours in a chat with at least 4 people (2 chat sessions because one person told me to do a system resore on my computer…….I wonder if she’s still waiting on me to come back online?), we finally got it fixed.
    Or so I thought.
    Tonight’s session was even worse. One agent “who’s rated in the top 10% by our customers!” actually told me to turn off my router ( after being told 3 times I have a modem), and to let her know in 3 minutes what the results were. I know what the results were, I got disconnected from the freakin chat because I had no internet!!! LOL
    Sad to say, when I logged back onto the site, the next agent tried to take me through exactly the same steps.
    So here’s what I learned tonight:
    1. The problem HAS to be on your end, because magicJack is perfect. Always works unless you change something. You know, like run your anti-virus or try to actually USE the damned thing.
    2. If your problem cannot be fixed by following the steps in the book, it’s your problem. Any disagreement, please see #1.
    3. Windows is always the problem. If it’s not windows, it’s your firewall/anti-virus/setting/internet provider/IPaddress/computer make/model/internet type/personal issues. Again, see#1.
    4. A bunch of English-is-a-second-language, outsource workers are SOOOOO much more qualified to tweak things in your computer than you are. You don kno whatt jou wan, seely!!
    5. If it’s too good to be true, it is.
    6. Regardless of numbers 1 through 4, I will not be renewing my service in 2011. Screw it, I’d rather dump the whole thing and start service with TracPhone. It may cost me more, but I’ll have fewer headaches and will actually be able to USE my phone.
    Mr. Borislow, your product is crap. Your tech support people don’t know their heads from… well, you know what I’m going to say. And by the way, you’re not getting any more of my money. You’ll have to pay me to keep me as a customer.
    But at least I know now why you can’t find a complaints department for this company–
    they don’t want to know, they don’t want to hear.
    They just don’t care.

  370. annjoseph Says:

    I love my magicjack. Im having a problem please help me. It is saying to restart my magicjack error 401 and its not working for 2 days now. im doing it over and over but nothing seems to work. Im waiting a reply. Thank you

  371. RaymondP Says:

    right on Toni! We know they can read. And they can pass you on to the top 10%. But to fix a problem after hour after hour of doing the same thing. Uninstall this or that, restart this and that. Then they disconnect you on purpose or one moment please, I’ll be right with you! OH MY MAHAMID!!! It might save a lot of money, and it does work, but when it’s bad it is just crapola!!

  372. Clyde Bauer Says:

    Phone is not working. It says connect to the internet and click here. and nothing happens. that 2009 sign flashes asnd that’s it. PLEASE FIX

  373. GQL Says:

    MJ has done it again!

    They charged my credit card even after requesting to terminate my trial and won’t give me a refund.

    Nice work MagicJack! You can keep my $53 and hope you’re proud of it!

  374. Ayesha Says:

    My magic jack is not working i spent 2 days to get it worked but never worked out…..customer service is worse …..they don’t seem to know what they are doing and what the problem is….i would like to refund my money back because i didn’t pay for something thats not working and for the worse service

  375. Marsel Long Says:

    I don’t understand what the problem is, with people who complain about the WONDERFUL MagicJack. First of all, it’s the most simplest device you could ever come across… you plug it in, plug your phone jack to the other end and whhooshhh, your phone works like usual but the bill has magically disappeared :) I am so grateful to the inventor, for saving me so much money and my kids and grandkids in the future will thank him too…. I was paying 49.99 monthly, and unfortunately experienced being 3rd party charged by a few companies that claim that they got your authorization to charge your phone bill for 29.95- 54 .95 monthly for some credit reporting service or long distance service or whatever other bullshit service that you never really get. Now, thanks to MagicJack, I will never ever have to see a phone bill ever again for the rest of my life. That’s definitely worth the $20 that cost me every year !!!

  376. U.S. SOLDIER Says:

    I am glad some of you may be pleased with Magic Junk, but I am around thousands of soldiers who the majority of them tried the service and are very displeased.
    I had to call family members back about a half dozen times after being cut off or them not receiving my side of the conversation just to get part of a conversation in. Then trying to just deal with its problems and move on Magic Junk decides to cancel my service after only two months of use and said I violated the terms of service agreement which was that I used it more than the average user hmmm…doubt it unless Magic Junk is counting number of times I had to call just to get information across to my family.
    So some are throwing cost and savings out there, If you can deal with substandard service to save a buck only to get canceled along the line Go For It…
    I would be willing to pay more for a service that actually WORKS.

    Hope you get it together magic Jack at this rate you are going to go under.

  377. Gabriel Says:

    I have used Magic Jack for one year, I travel overseas and is my method of being reached and calling the US at no variable cost. However I agree with most bloggers that their service is terrible.

    Finding Tech Support (REAL PERSON) link is almost impossible, they hide it extremely well. I actually have the link of my last tech chat so I use it instead of going through the maze of support Q&A that are mostly advertisement. And once you reach tech support, it takes about 2 hours of very repetitive processes until they can pinpoint the issue. These guys don’t recognize an apple from an Apple!!!

    The flashing screen is extremely annoying and your account information and features are limited. It is like you can only use it as a dumb cheap phone with absolutely no features, and when it breaks, throw it away and get another one.

  378. Gaboton Rony Says:

    Since december 30, 2010, I renew my account for next five years, since I can’t use the phone . each time they ask me to renew again. Can you please see me what can I do. My phone number is 609 225 6466. thank you to assist me

  379. mark edward marchiafava Says:

    “Customer service?” LOL, what a friggin’ joke THAT is.
    I will end up DRIVING over TWELVE HOURS to West Palm Beach in PERSON, just to find out if they actually are there.
    Their “customer service” has NO clue what they are doing, as they have jerked me around for over two weeks and NONE of these idiots could fix my problem.
    I seriously doubt they are in Florida, as the very poor sentence structured used by “customer service” indicates they have almost NO working knowledge of the English language.
    They must be in a foreign country.

  380. Grind Master Says:

    Being a customer service professional, I refuse to call what is provided by Magic Jack, service on any level. So, I’m admitting, I screwed up and didn’t research Magic Jack and the complaints before ordering. Hind sight being 20/20 and all that jazz.
    Here’s MY current ongoing scenario for those who believe Magic Jack is the ‘Bee’s Knees’
    I placed an order on 1/10
    During the ordering process, I originally chose 1 Magic Jack. Just before the order was to be processed (mind you I hadn’t completed the ordering process and verified all correct yet) I changed the order to 2 Magic Jacks and happily proceeded. I’m a geek so you know I was watching my bank at the same time. Yes, I used a Debit card, MY mistake but didn’t really matter, I want the lines, it’s an easy fix for me and it’s cheap considering how little they will be used. So, I see in the online banking system, 2 separate holds placed by Magic Jack. One in the amount of $1 and the other in the amount of $48.84 (the original total before adding the second Magic Jack – note: had not completed the order at that point, nothing should have gone to card until verifying at final step… Right?)
    The next day, 1/11, I get an email stating my order couldn’t be processed because my card was declined. Check the bank, the holds are still there and I transfer over some cash from hubby’s account to cover the NEW total that must be placed on hold. I then reenter my card information in the ‘account’ area of the my.magicjack.com and just to be sure, follow the link in the email to reenter the info. So, that was twice right? Checking back in the bank we see 2 more holds placed in the amount of $1.
    At this point I’m a bit annoyed and my magic jack hasn’t shipped yet. This irritates me because the need for that line is time sensitive and I’m loosing patience with the process. I go the their web site and attempt to locate a phone number. This, as you all know is an exercise in futility. Finally, I get through the layers of FAQ’s to get to the Live Agent link. Someone greets me promptly, I’m suddenly less frustrated. I should have known something wasn’t right when the broken copied and pasted English came my way. But, I kept going…. I tried to ask a couple of seemingly simple questions. #1 Where did the $48.84 hold come from (I hadn’t figured out it was exact amount of original order yet… too pissed to catch the obvious crap) #2. Why was 30 day trial not being offered when that is what I signed up for. (another answer I had to go find out for myself) #3. the funds where there regardless, when would the order process (it’s 1/14 and the order has YET to process) Not one of these questions was answered. I got a series of pasted answers and when I wasn’t satisfied with the answers (avoidance of the questions) they “transferred me to one of their top 10% Agents” who placed me on a 12 minute hold and still did not answer the questions but ASSURED repeatedly that the order was a priority and it would be processed and shipped that day.
    The next day when checking order status and bank, we see the same thing. Original and new holds in the bank and order not processed or shipped. Knowing the only way to talk to anyone, I promptly went back to Live Agent and got the exact same non answers as the day before, even the transfer to a top 10% agent who, like the day before spewed the same crap. What this one DID do was send me an online form to fill out so the original holds would be released. And again assured that the order would process and ship blah blah blah…
    Now, today, again, no order shipped but at least the bank is looking better, the $48.84 and the original $1 holds have been released.

    So, in short, no, there isn’t any customer service. I strongly suspect they are in another country where English is a second or third language. I was able, in my searches for a telephone contact, to find one number that I just tried. I got a looping message about long hold times blah blah blah… I hung up after 1 min 8 sec. I’m in no mood to deal with them at the moment. Maybe I’ll come back and update y’all. 281-404-1551 is that number if anyone needs it. Good luck in your endeavors.

    Oh yea, the answers to my questions
    #1 The $48.84 charge was them placing a hold on the card for the original 1 magic jack (illegally before the order was completely submitted) The $1 Holds are common and I was never concerned about those.
    $2 The 30 day trial wasn’t being honored because I used a debit card – anyone could have easily just told me this but NO… we don’t freaking know so we will just repeat the party line instead of figuring it out… grrrr!!!! I’m a big girl, I can take the TRUTH… wasn’t going to faze me I would have just been informed, all good. But nope, incompetence reigns supreme!
    #3 When will it ship? No one knows… whenever they feel like it I guess. Reading of others woes and feeling the sting of my own, I dare not even suggest that the order be canceled, lest I be charged twice or trice.

    So if you do order one or more Magic Jack, use a CC NOT a debit card. Assume there is no trial period, you bought it, period. If it breaks, I suspect, it may be easier to just buy a new one. Not something I will be recommending to anyone, not even my worst enemies should be treated this badly. WOW

  381. Patrick Says:

    Did you know they charge a hidden fee of $10.48 for activation of the MJ. When you return your MJ that $10.48 is not refunded but something they keep. It’s ridiculous.

  382. Richard Says:

    My MJ worked fine for the first month. International calls were great.
    Then it started to take 2 minutes to dial a number and connect. Incoming calls took so long to connect everyone hangs up. It is useless.
    Customer service had me re-installing, upgrading, USB scrubbing for hours and do not have a clue whats wrong. I’ve had to stop chatting after hours just to get on with my life.

  383. Brian L Says:

    I’ve had MJ for over a month and I make international calls. No problems whatsoever. Installation was easy. Sound quality is the same as my digital phone that I dropped thru my cable company.

    You have to read some of these “comments” closely to make sure they aren’t made up. For example, the “soldier” who says “thousands” of other soldiers tried it and don’t like it. Really? thousands, huh? You talked to them all? LOL

    or the one who says MJ charges a $10.48 activation fee. Nope. No such fee at all. I bought mine at Walmart, paid $39.88, and when I registered MJ at installation it gave me the $20 for the first year ($39.88 includes first year of service). NO activation charges at all. Never had to give them my credit card or debit card, until I paid for international minutes to make international calls, of course.

    For those who supposedly don’t get a refund, you do know, don’t you, that you can call your bank/credit card company and report the charge for services not rendered? Of course you do. You know that. The bank/credit card MUST hold that charge until they investigate, and when they find you did not get your refund as you were suppose to, they will reverse the charges on your account. Simple.

    EVERYTHING is stated and upfront on MJ’s website if you take the TIME to read before you buy and install. Such as $10 for an ADDITIONAL phone number. You will get a free number but ifyou want a vanity number it’ll cost a bit more. Duh. Right there on the website. READ,

    and so one…..

    make sure your PC’s CPU can handle it and that you have a fast enough connection. You’ll have no problems.

  384. Britt Says:

    I was never told I had to buy the device a year later, this company is trying to scam me out of more money and there live chat person is a joke if it is something they cannot answer they just say “okay”.

    I want my money back from the 4.5 more years I have left of my 5 year service or give me my device as I thought was free.

    Let me know.

    I will report them to the consumer buyer and they already have a lawsuit with Florida.

  385. CANDICE Says:

    I just received my Majicjack and was having trouble. Local calls had to do long distance to call me. I contacted Majicjack and they fixed the problem the same day.

    When I ordered the Majicjack I was under the impression that you pay every year. The first year you pay for the jack as well as the rest of the year service. I did not order the five year service as of yet. I want to see how well it works and how well help is given when needed. Hope I don’t need any again. When I feel comfotable with all of this then I will order the five year service, and cancell my other phone.
    Thank You

  386. Steven M Says:

    MagicJack are Blatant liars.
    For one thing you can not get a local number everywhere. I couldn’t call my house from next door without dialing long distance.
    Number 2 they don’t tell you where you can’t call.When I asked why I can’t call Alaska anymore they told me it was a problem with other carriers blocking VOIP. That was a lie. I contacted GCI about that. They told me that they do not block any calls.. I finally found out that the cost charged by carriers are to high for MagicJack to pay, although I was calling AK for several months before that.
    You can finally get a hold of a live care agent after trying 20 times. The link usually takes you somewhere else.
    Voice quality and dropped calls are a constant problem. Do not make a call over one hour Or they can cancel your account.
    I told them to pound sand and Got myself a real phone.
    Do yourself a favor people and run from these CONS.

  387. Diana Says:

    I have read many of the comments here. First I would like to say that I am in no way shape or form a affiliated with any companies or competitors as I have read some mention. I am simply a FORMER MajicJack customer who was very disappointed with the product and service. I had purchased my a few years back when it was mentioned to me by a friend so I wouldn’t have to get a phone line installed. I figured the price was great for what they claimed to offer. So I was excited about getting it. However… after a short while of using it I noticed that the many times the calls would drop or sometimes the person would “get stuck” in a way while talking. So instead of me being able to hear what they were saying it would get stuck while they were talking and skip. It became a pain after a while and actually pretty embarrassing especially when I was on an important phone call or a professional call. My family and friends actually started cracking jokes about how “ghetto” my phone was and half the time we had to cut the conversation short after several call backs and disconnects.

    I noticed that the same issues were happening to my friend who also used the MajicJack. We BOTH tried contacting MajicJack customer service and could not find a solution to the issue. Was very difficult to even get a hold of a live person. My friend got through once and was given the run around about her computer equipment or what have you but interesting how tons of people are experiencing similar issues with the service and quality of the calls. So I think they are completely full of it and it’s all about making money and not about customer service or satisfaction. Yea… it’s inexpensive which is nice but kind of pointless if it hardly works. Not worth the headache!

  388. hugo batista perez Says:

    desde ayer mi magicjack no funciona anoche funciono pero hoy ya no esta funcionando mi numero es :732-675-7533 por favor resolverme esta cituacion

  389. eric buss Says:

    I have had success with using this product at my home and with customers untill yesterday. I registered one for a friend and set up on his PC to eliminate his costly bill. Everything was fine, then I get a call last night at 11:45 from my customer that since I used his credit card( he has not used in a month) there were over a THOUSAND DOLLARS in charges on it within 6 hours. I tried to get a hold of a person, there is none. Just a mindless loop of Click here to Chat – that gets no where. I now know for a fact there are Theives working at Majic Jack stealing CC #’s to use for purchases and will never be able to trust them again. Shame on you MJ for not having a secure server, or a way for customers to contact you in an emergency. I will escalate this by web to let others know if they use the site and pay for service, they may be broke and no one at MJ gives a SH$T! Poor service and even poorer customers. What a mess…… THEIVES work there!

  390. Rob Rahlf Says:

    Here’s a complaint regarding MagicJack service after 2 years of getting RIPPED OFF!
    I had my magic jack for over 2 years and specifically my complaint goes as follows. They began my service in 2008 and after making my first payment of 19.95 they adverise you get 1 year of service which equates to 365 days.

    Well they predated my service so what they charge me for 1 year of service is ONLY 257 DAYS NOT 365. They RIP YOU OFF the first 7 days, the following year another 7 days and IF I WAS STUPID ENOUGH to continue their CRAPPY SERVICE, after another 2 years I would be ripped off a total on 1 month, which I would be getting 11 months of service for a 1 year subscription.

    That my friends is DOWN RIGHT LYING & CHEATING, and BREACH OF CONTRACT!!!! Get away from those THIEVES CROOKS AND LIARS!!!

  391. Rob Rahlf Says:

    Here’s a complaint regarding MagicJack service after 2 years of getting RIPPED OFF!
    I had my magic jack for over 2 years and specifically my complaint goes as follows. They began my service in 2008 and after making my first payment of 19.95 they adverise you get 1 year of service which equates to 365 days.

    Well they predated my service so what they charge me for 1 year of service is ONLY 357 DAYS NOT 365. They RIP YOU OFF the first 7 days, the following year another 7 days and IF I WAS STUPID ENOUGH to continue their CRAPPY SERVICE, after another 2 years I would be ripped off a total on 1 month, which I would be getting 11 months of service for a 1 year subscription.

    That my friends is DOWN RIGHT LYING & CHEATING, and BREACH OF CONTRACT!!!! Get away from those THIEVES CROOKS AND LIARS!!!

  392. Dan Says:

    I only have a couple things to say.
    This screenshot tells most of my story:
    http://danandbeanz.com/MagicJackBS.png
    In my area, Windstream landlines do not connect to magicJack numbers.
    MagicJack is a do-it-yourself hardware addition. With the price, I expected a little bit of configuring to get it to work.
    I was correct there. Although, it wasn’t as bad as it seems from the surface. It only took checking some settings on my computer, and making sure everything was set to operate the device properly.

    ONCE THE DEVICE WAS OPERATING CORRECTLY, I soon learned about the territorial boundaries the phone companies have setup. SO, anyone in my area with Windstream cannot call my magicJack… Sry Windstream fans, you’ll have to talk to me a different way. MagicJack SAYS ‘anyone in the world can call you’; THEY LIE! While it may or may not be MagicJack’s fault, MagicJack still lies about it in their documentation. I have not found official notice from magicJack about limitations of incoming calls. It says: “anyone in the world can call you”.

    Not happy about that. Saying one thing, then doing another… that’s a violation of the constitution of the republic.

    Continuing on…

    In this article, Dan says:
    “Further, I have Comcast cable in my house; they are rated an F. I use Sprint on some of our phones; they are rated an F. My bank, who I have been with forever, Colonial Bancorp, is rated an F. The list is endless. But we listen to everybody and make improvements constantly.”

    Why do we keep using these companies marked with an ‘F’???!?!?
    Have people lost their brains?
    SURE… a group of people that scored an F in the field they operate in should get all the business.
    This guy acts like it’s just normal to champion flunkies.
    Yeah, it was a mistake to buy this stupid magicJack.
    I made a purchase without doing my homework.
    My choices are fairly limited in this area… Windstream will not port all calls properly, CableOne is extremely proud of their services, and in rural Tx cell service is to be desired. On the other hand, the internet works great. I just wish I had a voice modem to run through it. I just want to call people… what’s the hang up?

    The internet is a communications tool. Why is it so hard to communicate through it?

    And don’t get the thought that I’m just a cheap fool. I would have paid w/e magicJack wanted, as long as they were honest about what they offer, and made sure they followed through with their promises. ‘anyone in the world’ SHOULD ‘be able to call’ me, BUT they can’t.

  393. rbsmith2000 Says:

    Had an MJ for 8 months. Works well until they upgrade the software. Then, the next thing I know, I am reprogramming my router to remove ALG support. We have a second one, so we can have two calls simultaneously. The wife has long calls with her mother in Buffalo and with her dysfunctional employer, McKesson, so getting cut off at 90 minutes is an issue. Both MJs sit on dedicated PCs, so we never see any forced ads. They are both Win-XP, low-powered, low memory, laptops that I had retired. The clarity is good, the performance is reliable until the next software upgrade.

  394. Hope Says:

    This cheap plastic jack didn’t last me a month before the head of the usb came off! I can’t get a refund tho! Nope, but for $20 they will send me another! Not on your life.

  395. Pissoff at Magic Jackoff Says:

    Posting the wonderfull help you get at MagicJacks customer supportless!

    Please wait for a site operator to respond.

    You are now chatting with ‘Brent’

    Your Issue ID for this chat is LTK43609314555X

    Brent: Hello, how may I help you?

    Jim: I set up my magic jack and selected a Canadian number (519) 800-xxxx and paid my 10 bucks but if I try calling it with my land line it tells me it is a long distance number.

    Brent: Please allow me to straighten this out for you, Jim.

    Jim: Please

    Brent: It will be a long distance call for the non-magicJack users if you don’t have the same Area code and Prefix.

    Jim: my area code is 519 so I selected the 519 area code.

    Brent: Does you landline number have the 800 prefix number as well?

    Jim: no, my current bell land line number is 519-XXX-XXXX

    Brent: Alright. Thanks for the information.

    Brent: It will be a long distance call for your landline number since you do not have the same 800 prefix. Phone Number: (519) 800-XXXX

    Jim: I noticed on the list that London is a Code 226 but I selected Windsor because it is a 519

    Jim: The service only allowed me to select either 800 or 900

    Jim: Preferabley I would love to have a 519-285-xxxx number, can this happen?

    Brent: If your area code/prefix is not listed when you select a number, please select any other number. You will be able to change to your local area code/prefix once it becomes available.

    Jim: how do I do this now?

    Brent: For the meantime, it will be a long distance for your landline number to call your magicJack. You may chat us back again to check for the available prefix numbers for area code 519 so you can change you 800 prefix once 285 prefix is available.

    Jim: so in your list of area codes, you list London, Ontario as 226. If I changed to that area code would I still be long distance since London is not long distance on my land line

    Brent: Since your Landline number is 519-285-XXXX, you need to have a magicJack phone number that starts with 519-285-xxxx for it to be a local call for your landline number in calling your magicJack number.

    Jim: ok, but everything I’ve read said that all incoming and outgoing calls long distance or otherwise was free?

    Brent: All outgoing calls from your magicJack to all US and Canadian numbers is FREE. It will be a long distance call for the non-magicJack users to call your magicJack phone number if you don’t have the same Area code and Prefix.

    Jim: also, if I changed my area code to 226 would it offer me a prefix that is not long distance to me?

    Brent: The area code is 519 and the prefix is 226.

    Jim: for example my cell phone is a london number with a london prefix and anyone calling it that is local to london is not long distance, wouldn’t the same apply here?

    Jim: no according to your list on the home page of your website, the area code for london is 226. If I selected 226 as my area code would I then be offered a prefix other than 800 or 900?

    Brent: Yes. As long as you have the same area code and prefix, it will be a free call for both parties.

    Jim: ok, I don’t want to have to pay another 10 bucks, so how do I do this.

    Jim: can we cancel what I did last night and start over?

    Brent: You can no longer restart over since you are done with the registration process. You have the option to change your phone number for $10 through your account portal at http://my.magicjack.com . You will be able to choose from US, Canadian and Vanity numbers. You can choose your area code and prefix numbers in the process as well.

    Jim: Yes I realise I can do this, but I just bought this and would like some customer support. I am not going to pay again today in hopes that this time it will work! I bought this to save money not keep giving it away. surely you can fix this!

    Brent: I apologize but we cannot reset a magicJack that has been registered. I fully understand how you feel. Unfortunately, there’s nothing we can do for it as this kind of process is system generated.

    Jim: there has got to be away! or is this the scam I have been reading about! I will not pay again I would just assume throw it in the garbage than do that! I was nervous about buying this and it seems my instinks were correct. I would like to know who I can call and talk to to complain. If it can be changed by charging me 10 bucks it can be changed by not charging me!

    Brent: We’d love to help you by phone but as of the moment we only do support on chat.

    Jim: I can also call VISA and put a stop on it as well! is there no money back gaurantee on this product?

    Brent: The magicJack Money Back Guarantee policy ensures your complete satisfaction. If for any reason you wish to cancel service within 30 days of your purchase from magicjack.com (which is the date you order the magicJack), we will refund your money if the terms of our Money Back Guarantee are satisfied.

    Brent: If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer’s return policy and return the device to the retailer with your original packaging and receipt.

    Jim: So if you can return my money because I am dissatified (which I am well on my way). why can you not credit me my $10 and then I can try again?

    Jim: Besides I bought the Magic Jack at Factory

    Jim: Direct and was told at time of purchase that there is no returns at store level and all conserns and returns are with Magic Jack directly.

    Brent: We cannot refund the $10 for choosing a Canadian number since it is the customer’s decision to choose the $10 Canadian numbers. We have made it aware that Canadian and Vanity number costs $10/year.

    Jim: Yes, but it is obviously not clear how to select a number that is local to you!

    Jim: I live in the 519 area code and I selected the 519 area code, how was I supposed to now different?

    Brent: All customers are given the option to choose from FREE US, Canadian and Vanity numbers. All customers are given the option to choose their desired area codes and prefix in the process.

    Jim: yes and I did, so why is it long distance?

    Brent: It will be a long distance call for the non-magicJack users if you don’t have the same Area code and Prefix. However, it will be FREE calls for magicJack to call US and Canada.

    Jim: I am looking at your website right now and it says “FREE Local & Long Distance” it is very misleading. So just so I am straight here. You are saying Screw you Jim, It is what it is and there is nothing you are willing to do for me. is this right?

    Brent: Yes that is right “FREE Local & Long Distance”. Your magicJack has FREE Local & Long Distance calls to US and Canada.

    Jim: 4. What Is Free and What is Not: The magicJack device allows you to receive for free incoming calls using the phone number you have chosen. If you choose outgoing service, the magicJack device allows you to make free outgoing calls to other magicJack/magicTalk device users located anywhere in the world, and to subscribers on traditional telephone networks or cellular networks in the United States. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (“YMAX”), including inbound calling, International Calling and Conferencing services and the rates for those services will be governed by listed price lists or tariffs. magicJack and/or Vocal Tec may make available to you, for an additional fee, enhanced versions of the magic Jack or magicTalk Software (“Upgraded Software”) that provide new features and functions. MagicTalk has a Basic plan which is free and a Preferred plan which is not. MagicTalk Basic provides you with a software license that enables calls to other magicJack and magicTalk users around the world while magicTalk Preferred provides you also with a server access license which enables you to make calls as well to landline and cell phone users in the US and Canada.

    Brent: Thanks for the information.

    Jim: notice the second line that clearly states “allows you to receive for FREE incomeing calls…”

    Brent: Yes you can receive free calls from non-magicJack users if you have the same area code and prefix. Your area code is- 519 and your Prefix is- 800.

    Jim: again, it does not say that, and I didn’t know that, so now I am asking for some HELP!

    Brent: And your magicJack will not be charged of ANY incoming calls.

    Brent: Your magicJack will not be charged of ANY incoming calls.

    Brent: So it is FREE.

    Jim: but the caller will

    Brent: Yes if you do not have the same area code and prefix. It will be always be FREE for magicJack for incoming calls and outgoing calls to US and Canada.

    Jim: ok Brent, we are just running in circles here. I don’t think you wish to help me and would like to know who can. what are my options? is there and elevated level of service? do you even care? what do I do now?

    Brent: I will be right with you.

    Brent: Alright. Let us cut the chase: MagicJack will not be charged of ANY incoming calls. MagicJack has FREE calls to US and Canada. If you want other phone carriers to call your magicJack for FREE, you need to change your phone number to have the same area code and prefix as theirs. Change phone number costs $10. There is no FREE number change and you cannot reset a registered magicJack. The only way to change the phone number is to pat $10. There is no other way.

    Brent: -

    Brent: Is there anything else I may help you with today?

    Jim: I gotta tell you “Brent” as I can apprieciate your candor, I am far from satisfied and MagicJack will not be getting good reviews from me. I will not be telling my friends good things about this product.

    Brent: I understand. I would have accommodated your request if it were possible. I hope you understand that this kind of process is system generated. I am just providing you the facts on magicJack and its service.

    Jim: Brent: If your area code/prefix is not listed when you select a number, please select any other number. You will be able to change to your local area code/prefix once it becomes available.

    Brent: Yes that is right. You can change your phone number for $10.

    Jim: Good bye Brent, thanks for nothing!

    Brent: You are most welcome, Jim.

    Brent: Thanks you for valuable time.

    Jim: I do not appreciate you smugness

    Brent: Have a nice day/night!

  396. John dillner Says:

    The solder inside where the usb connects has come undone. i have had this one for 2 years almost, and they always seem to crap out short of the time . I think you should replace magic jacks that come apart like this one did. I have had others, and they never did this. Now they want more to rerplace it than the new price, so wheres the no questions asked replacement 9.99 they say they charge to replace it during warranty. What is the warranty time anyway…should be during the time paid for…anytime if it comes apart. Dan borislow is the only person who can make this travesty right, as i have had to call him before about my last one not working properly.. They are improving, like snails …but it is strange that here they have the way to call customers free with their own jack, and refuse to use it…whats that all about??? You cannot get through to the flunkies that not only are barely literate, but also type messages to 4 or more others at the time they are helping you when you call. Thats why you cant get a straight answer. they need to deal with one at a time and work faster as i have spent tens of hours in the past trying to get help with the product.Maybe a metal frame would be better than plastic, then the usb port can also be soldered to hold it tight. I say caveat emptor on buying this item till borislow gets some better and more effective customer service help that speaks english, and stop making customers type till the cows come home. Poor service means a poor product. Oh by the way i use the chord they sold me with mine, and it still broke. IT actuaLLY BROKE. i WOULD SOLDER IT MYSELF, BUT THE ONE CONNECTOR INSIDE THE METAL USB CONNECTOR HAS COME COMPLETELY OUT. THIS SUCKS!!!

  397. chris Says:

    When Magicjack works, it works great.

    The problem with Magicjack is when it does not work.

    They have serious issues with billing.
    1- When I signed up I was charged for two devices. It took almost 1 year for a refund to be issued to my cc.
    2- I purchased an additional 5 year platinum plan. They now tell me that when I purchased the 5 year plan it was only valid for 4 years. Seriously, what?
    3- These matters aside, if you have any other billing issues the billing department is non existant

    They have serious support issues.
    1- The support staff will disconnect your chat session if the matter becomes too complex.
    2- They will have you repeat steps that have no relation to your question, but just because its in their script. They do this rather then admitting they either don’t understand what your asking, or what the issue is.

    They are cheap, only because they cheat the system.
    1- Magicjack is a CLEC, and as such is a phone company.
    2- Federal laws require all phone companies to make all connections to all phone numbers.
    3- Some rural phone carriers ( such as rural Iowa ) charge additional call termination fees. This is allowed, as an incentive for phone carriers to remain in rural America.
    4 – Magicjack, operates under the same law that allows these carriers to charge higher then normal termination fees. Thus any call from another carrier to Magicjack results in a higher then normal termination fee charged to the incoming callers carrier.
    5- Magicjack, while charging these higher then normal termination fees refuses to make connections to rural phone carriers which also charge higher then normal termination fees.
    6- Thus, if your grandma lives in rural Iowa you will not be able to call her. Even though Magicjack advertises themselves as a phone company offering unlimited calling to the entire united states.

    If you are unhappy with your MJ service, I highly urge you to file a complaint with the BBB.
    If you are unable to make a connection to a phone number ( i wont give out my grandma’s number… but here is an example of a number you cant call ( http://freephoneconference.com/ , another business abusing the grey area of the law ) then I highly urge you to file a complaint with the FCC

  398. mike pollard Says:

    junk, junk, junk, run by thieves!!!!!!!!!!!!!!!!!!!!!!!

  399. Hp Says:

    I have chatted to 12 operators at least but no one is a real help unitl I talked to Junrex but the Engineer she mentioned was helpless and I gave up with Magic Jack . Shock and Junk —————— see belows

    Please wait for a site operator to respond.
    You are now chatting with ‘Reed’
    Your Issue ID for this chat is LTK436011391781X
    Reed: Hello, how may I help you?
    Hiep: Hello Reed , Can I talk to High management or manager please .
    Reed: Sure.
    Reed: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Hiep: thank
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Junrex’
    Your Issue ID for this chat is LTK436011391781X
    Junrex: Hello Hiep . My name is Junrex. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
    Hiep: ok
    Junrex: Thanks and I will be back with you shortly.
    Hiep: I just want to make my store short . on 11/30/2010 I renewed my MJ for one year and paid for 20.91 then I used my MJ for three months then I was cut off . Now it deactivated . I talked to many of your co worker but they kept asking me waiting for reply but two weeks already I have no phone . So just tell me how am I going to do in order to have my phone work ?? my phone 347-757-0001
    Junrex: Please do hold on since I am checking your account as of this moment.
    Junrex: Thank you for patiently waiting.
    Junrex: Renewing another year of service is not the issue here
    Hiep: So I have to renew again />????
    Junrex: Since I have seen a 5 year plan purcahsed on 01/20/2011 and it has been applied to phone number : (347) 757-0001. Is this your phone number : (347) 757-0001 ?
    Hiep: Actually , I did not authorize this charge because I did not renew 5 years .
    Hiep: I just renewed one year on 11/30/2010 and will expire on 11/30/2011
    Junrex: I have seen that order as well
    Hiep: at leasst I still have 9 months to use my phone Right //
    Junrex: Correct Hiep
    Hiep: so now my phone deactivated
    Hiep: can not make a call
    Hiep: can not do anything right now /?/ not sure what is going with the message your phone is deactivated /?? Can you advise me
    Junrex: I was checking your account further this time
    Hiep: How remove the message deactivate on my subscription ??
    Junrex: Basing here in our database, it appears that your account has been blocked and that is the reason why you are unable to make and receive calls . Unfortunately, as of this moment I can’t provide the exact information why this account has been blocked however as a supervisor , it is my responsibility to straighten this things out. I have read as well the report created by other agents but they’ve assigned it to incorrect department. What I need to do is to create a report and submit this personally to our technical engineers and admin to check why your account is blocked. Furthermore, this is to fastest way to fix your issue since I know myself that I am the voice of customers concern and it is my responsibility to straighten this mess out. Can I put you on hold while I am going to gather the needed information?
    Hiep: ok thank
    Junrex: Thanks and I will be back with you shortly.
    Hiep: sure
    Hiep: ok
    Junrex: By the way, my apologies for this issue but rest assure , with my position, I will make sure this issue will given a remdy and prioritize
    Hiep: Thank but can you let me know the time to be considered ? I am afraid waiting for few more weeks
    Junrex: Please do not think that way, I believe you will get an update as soon as possible . I cannot provide the exact time frame since I don’t want customer will loose his patience. I would like you to start checking your email address: abc245@yahoo.com starting tomorrow since I am done with the report on your issue and have forwarded this to the right department already. They are currently working and checking what are the causes of this such error of your magicJack account. They will be back with you shortly via email with the updates of this issue.
    Hiep: Ok thank but if in three more days I have not received any email from your co worker then what am I going to do ?? I know you are really nice but please also understand me . Two weeks already
    Junrex: I’m sorry for the delay. I’ll be right with you.
    Junrex: Yes, I understand your issue Hiep and I know how you wanted to use the magicJack since this device can help you to communicate important people for free and save some money. If any chances you won’t receive any email response then please ask my name or any supervisor available to be more convenient with this issue. Use this ticket ID number : LTK436011391781X as the referrence of our chat but I believe you will get an update with this issue since I work with the customers concern since that is my responsibility
    Hiep: ok thanks Junrex , I believe what you told me . I will wait for email then . Thank you
    Junrex: My pleasure Hiep and thank you for trusting me.
    Hiep: Have a good one
    Hiep: thanks again
    Junrex: It should be me will say THANK YOU
    Junrex: It should be me will say THANK YOU
    Junrex: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again!

    Until now NO email or anything yet !!!! my god

  400. Gary Says:

    This thing is the biggest ripoff ive ever encountered the customer service SUCKS & they talk to u like your an idiot i wouldnt reccomend this product to my worst enemy ! I need a phone due tomedical conditions i have i went to use my phone & it would not connect to 911 i had to go to my neighbors to get them to call for me with thier real phone i think this guy that invented this should have to send everyone thier $$ back for scamming people with the 30 day trial offer thats nothing but a lie ! THE ONLY THING THIS IS GOOD FOR IS A NIGHTLIGHT ! DONT BUY THIS U WILL BE SORRY

  401. charles briggeman Says:

    all my numbers were here last nite but now only 24 somethings got be done about this and my friends are having the same issue

  402. ron Says:

    Customer service sucks – after 2 days, about 6 hours of chat. my unit will not allow me to dial out on the telephone – all other works but they continue to give me the run around and want to charge me for shipping and handeling for the replacement unit – they do not get customer service – crappy unit that does not function correctly and they want to charge you again!!!!! Ha Ha Ha

  403. J Kelly Says:

    I bought MagicJack because I thought I could dial anywhere in the USA. I was able to reach the 575 area code for about two months, and I have not been able to reach it in over a year since. So their claim is not true. I am very disappointed. I have spent a lot of time on the chat system to correct the problem. All the reps end up saying that they will refer the problem to the technical dept. However nothing ever seems to get done. The customer service is really, really BAD. VERY UNHAPPY HERE.

  404. Jim and Kitty Sutton Says:

    We just ordered MJ, then I got the email of the bill. They charged me for an extra year when I clearly said NO. They evade the issue, they say you can’t have a refund, you can’t get customer service, they don’t publish their contact info. I told them I would keep the MJ if they would just refund the year they wrongly charged me for, but they said what I will have to do is send the whole thing back and then I will get a refund. What kind of a business is this. My hubby said that what they are doing is using our money for the interest they can earn off of it as long as they can hold it. I wish someone would start a class action suit. I would join.

  405. Vikram Says:

    I would say I know something simpler..
    Gmail talk… just insert your microphone… no jack needed.
    Free calls.

  406. PeterQuistgard Says:

    I use my magic jack for business and for family and friends. I don’t talk on the phone a lot, so I also have a boost mobile prepaid as my fail safe which i only keep about 10 dollars on every 60 days or so. I’ve been very happy with the quality Ive had it for one week. However, you must use it on usb 2.0 not older style usb 1.1, it will not work right. You cannot use dial up as stated not fast enough. I have the slowest speed dsl and it works great. In addition, even if you have usb 2.0 ports, calls will be very choppy and crappy unless your Milliamp rating is the highest possible. Best bet is to buy and install a 4 port USB PCI card available at any best buy for the low price of 30 dollars. This way, you’re getting the highest voltage and Milliamp rating and call quality is excellent with the magic jack. Believe me, I’m what you’d consider a computer whiz. I hooked the magic jack up to my extra ports on my Dell flatscreen monitor, and for whatever reason the MA rating was too low, calls were choppy. One thing you can try is to go into your device manager and check the USB, uncheck the box which says allow the port to save power. Also, you may need to reformat your hard disc if you ever move the magic jack to another usb port! Don’t do that, don’t temperarily hook the magic jack to the front of your computer (front USB inputs) don’t do it. Use the small extension cable provided and use one of your rear ports and hopefully it will work for you but the best bet is buy the PCI USB card with 4 or 5 ports like I said, it’s the only way to make sure your call quality will be excellent. It’s extremely easy to install even if you have no experience, just make sure you unplug your comp or have your kid do it or someone with computer experience. I have the slowest speed DSL, i run a old cpu by todays standards its a P4 2.0 GHZ, 2 GB DDR1 Ram (full) but its great call quality. I selected the nearest area code to me in michigan, which was a prefix number from traverse city, 4 hours north of me, however call quality is excellent, just like a landline! I bought a nice phone system from my local walmart its the At&t Dect 6.0 for my business use, with one corded base and 1 cordless and I could not be happier. But i did have to reformat twice because i was moving the magic jack around testing different usb’s and it dramatically slowed my pc down and did stuff I didn’t like, i tried to remove from registry but screwed it up worse therefore I backed up my data and formatted, something i do anyway every 90 days or so, only took 6 hours out of my day something everyone should do but most don’t cuz they don’t know how lol.

  407. PeterQuistgard Says:

    magic jack won’t tell you this because everyones computer is different, however ill tell you from my experience that most motherboards USB ports front or rear don’t supply enough Milliamps unless your using a USB from a pci card adapter as i said available at best buy and many other places, actually more like 9 dollars nowadays, it’s ridiculous to not install one most peoples motherboards have 3 white pci slots on them. If you have an open one you have room to install this card. Magic jack will not tell you this

  408. Ray Hodge Says:

    Hi I am trying to contact the responsible people for Magic Jack as I have an idea to enhance their sales
    I would appreciate a contact address
    Regards
    Ray Hodge

  409. MV Says:

    I totally not satisfy with the service…they actually bait and switch my purchase and usage….the online chat support is a joke….they cut and paste their responses. They cancel my service without explaining as to why no transcripts of usage. Notice the operator handing it off to a much higher fidelity customer rep…who in turns hangs me up….for failure to chat after seconds of responding & demanding a number to speak to someone about my account. I recorded the poor online service rep response to my issue….someone will here further hear about this Mr. Magic Jack Fraud. Transcript …below of poor customer service.

    Please wait for a site operator to respond.

    You are now chatting with ‘Sydny’

    Your Issue ID for this chat is LTK436022026290X

    Sydny: Hello, how may I help you?

    M: Registration window is poping up….I’ve already registered…hasn’t been a year yet…why is it asking me for my credit card info?

    M: I purchase two months ago

    Sydny: Let me assist you,. Manuel.

    Sydny: I, understand.

    Sydny: Can I have your magicjack phone number please?

    M:

    Sydny: Thank you for that.

    Sydny: Let me check your account.

    Sydny: Thank you for waiting.

    Sydny: As I have check your phone number it is already been deactivated and you need to renew it in order to use the service again.

    M: Why? I thought my purchase of the item gave me a year of useage?

    Sydny: May I know when did you purchased the device?

    M: I need a good explaination…perhaps a phone number to talk to a service rep. Yes…I purchase in Feb-March

    M: 2011

    Sydny: One moment please…

    M: I paid 39.00 dollars which inclued a one year registration according to the instruction

    Sydny: Thank you for waiting.

    Sydny: As I have check it here on our end, your service is blocked because of high usage of the device. seen on terms of service no. 6

    Sydny: You agree that you are responsible for your own communications and for any consequences that arise from them. You agree that you will use the magicJack device in compliance with all applicable local, state, national, and international laws, rules and regulations. Among other things you will not agree to, and will not authorize or encourage any third party to: (a) prevent others from using their magicJack devices, (b) use the magicJack device for any fraudulent or inappropriate purpose, or (c) remove any copyright, trademark or other proprietary rights notices contained in or on the magicJack device, including those of any of our business associates, from whom we may have licensed certain components used in the magicJack device. Violation of any of these obligations may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. magicJack reserves the right, but will have no obligation, to investigate your use of the magicJack device in order (a) to determine whether a violation of the Agreement has occurred or (b) to comply with any applicable law, regulation, legal process or governmental request. magicJack reserves the right to block calls to numbers that abuse its services such as, but not limited to, traffic stimulation numbers. If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack’s customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to

    M: That doesn’t tell me anything…what have I compromised? Your not helping.

    Sydny: Let me transfer you to a higher level of support.

    M: Waiting for another cut and paste…need to speak with someone ASAP thank you.

    Sydny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    M what was the cut & paste all about…has someone comprimise my system? I am the sole user…this better ligit.

    Sydny: Please hold while I transfer you.

    M: Can you also provide me the phone number please

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Destiny’

    Your Issue ID for this chat is LTK436022026290X

    Destiny: Hi, This is Destiny.

    Destiny: Would you mind giving me a moment to review your past chat?

    M: If you don’t mine reading the cut & paste from your last agent…what a service.

    M: You need to explain to me why my system was shut down after 2-3 months of service? Don’t hand me a copy of the copy right…I know my rights and the company aggreement policy…what happen?

    Destiny: As we checked here in our end you have excessively used your magicjack service .

    M: What does that mean?

    M: You have a limit amount of calls a month? Explain

    M: What are you checking? What do the transcripts say?

    Destiny: a customer whose usage is twenty (20) times more than the average magicJack or magicTalk customer usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software and/or magicTalk immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us. We reserve the right to reclaim any telephone number that does not make a call for a consecutive 90 days. In the event that we reclaim a phone number and your software license is still active, you may choose another phone number.

    M: So I’ve been duped out of 39.00 dollars. I need to speak with someone….this is a bait & switch….I need to know my usage I need my transcripts. What is the avarage user of Magic jack am I suppose to know this MAGIC NUMBER? This is crazy!

    M: Destiny….need your boss number please you are no help.

    M: I’ve ask for a direct line

    Destiny: In as much as I would like to transfer you to another operator, but we are not allowed to do that since you are already in the higher level of support please let me help you with your concern. If not I am forced to terminate the session with you.

    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

    Notice how she cut me off wihtin seconds with the line…We haven’t heard from you….that’s a great way to hang up a customer. I will be reporting displeasing service to consumer reports.

    You are not currently in a chat session.

    You are not currently in a chat session.

  410. robert Croysdiill Says:

    Well this for all especially Dan. I have had my problems but for the price I expected some and have been using it for two years now. I call my children stateside as I am always out of the USA and it really works if I take my laptop some internet cafes are in foriegn languages and the techs could not read spanish. Anyway. I bought phones for friends in Mexico. They used my password and email to register the dam things. Anyway One of the friends gave his friend the magic jack and the password and billed 5years and international calling around 90 dollars . I noticed this on my credit card statement and contacted Magic jack and my credit card company because I did not authorize the use of my credit. Since that there customer service has said I am under review and will not allow me to pay for my services. They have 86d my account and can not renew all the magic jacks on my account. They told me today that because I disputed the fraud I can never have a magic jack in my name, and one friend phone that was at no fault has been cancelled and at my renewal 6-6=11 my phone will also be disconnected and I have spent weeks with no help. with nothing but lies until today, For sure Iam going to loose my number that my whOLe family has and my friend already has. UNDER REVIEW THIS IS INCOMPETENCE. wE ALLKNOW TO REGISTER THE PHONE YOU NEED A PASSWORD AND AN EMAIL AND TO RENEW YOU NEED A CREDIT OR DEBIT AND tHEY HAVE BLACKBALLED ME. tHE FRAUD WAS COMMITTED AGAINST ME AND MY CARD NOT THEM.

  411. D. Klaren Says:

    Magic Jack’s representatives can say whatever they like regarding their “great product” but what matters is the customers’ reviews. The Magic Jack corporation is simply commiting fraud without any reprucusion.
    IT DOES NOT WORK…PERIOD!

  412. Greg Buck Says:

    After a power outage, when I restarted my computer, MJ wouldn’t load my phone # – the line was dead. I tried disconnecting the MJ and then reconnecting, but that also failed to generate my line. Punched the on-line “chat” button on their website, and an agent responded almost before my fingers left the keyboard. After a few questions, he sent me the site address for re-setting up the program. In 20 seconds or so I was back up and running.
    I’ve read a lot of “horror” stories, but my experience has been great.
    Only problem is, when I call places that have phone banks, like large companies, I can break up. The volume booster on my phone seems to handle that concern . . .
    I’m a happy camper, so far (four months and counting), with this inexpensive service!
    Greg

  413. Christopher Says:

    I live in Okinawa Japan and just renewed my 2nd year of service. Guess what? I love it and I save hundreds of dollars every year in long distance bills because I have none. This device is a god send in that I am able to keep in touch with family and friends and handle all my domestic business without added expense, calling cards or monthly Vonage fees. I highly recommend this product in the same way it was recommended to me by so many. Quit your complaining! It’s only 20 bucks a year.

  414. THOMAS Says:

    I just recently cancelled my membership this June after subscribing from this stupid device in February. It initially worked BUT later when it started to do “upgrade”, it took forever to restart. Their press release of “1 minute of patience for a lifetime of savings” is full of BS. I “chatted” with their customer service several times and tried to resolve the matter by letting them do the works in my computer remotely, but then after JUST few days, I will get the same error messages AGAIN. This device eventually slowed down my computer (because I was trying to browse the internet while this Magicjack starts to download and start the program). However, it took forever (mind you, more than 1 minute) to start the program and then, after a looooooooooooooooooooooooong time of waiting for it to download, it will say “error”. WTH!!! So I decided to cancel this stupid program and uninstall it in my computer. Of course, it has been more than 30 days so I couldn’t get the refund. They already got my money and lost 40-50 bucks already. Not even a prorated refund after using this stupid device 4 times within 4 months. And not only this. I purchased the international calling plan and when I asked for refund of $21, I was told by my “chatter” that this is also non-refundable. After much haggling, I told her or him (coz you don’t know who you’re chatting with) to give me my refund or I’ll sue, that I was transferred to an “expert” who can help me “look into my situation”. I just got my refund after 2 weeks. The headache that this Magicjack gave me is so stressfull that I won’t recommend it to anyone. Lucky for those who are having a “magical” time with it. CAN’T WAIT FOR SOMEBODY TO START A CLASS ACTION LAWSUIT ON THIS COZ I’M DEFINITELY IN !

  415. Juan Pena Says:

    My Magicjack was Broken all I want to get a replacement and is $20.96 .But i try every way a can to pay and get a replacement and is not possible to get costumer service .

  416. Juan Pena Says:

    no phone numbers for costumer service

  417. Frank Says:

    The BBB is correct. Magic Jack does have commit fradulant business practices. After having MJ for a couple of years, I switched to their 5 year plan. I later discovered I was still being charged yearly. When I stopped payment at my bank, Magic Jack stopped my service. Two weeks later, their pathetic customer service still has not restored my phone. If their are BBB grades lower than F, MJ deserves it.

  418. rosmund Says:

    i want to renew my majicjack, i dont know how renew it, this is my second year of using majicjack. i need ur response asap..

  419. rosmund Says:

    anyone try to help me about my majicjack, my problem is i tried to renew my majicjack almost 2months, i cannot renew my majicjack, they reply me ,,, your transaction cannot be completed at this time… please help me i need a reply asap….

  420. victor dallari Says:

    my magic jack accounts (3) have been tag as some type of fraud and i can not add minutes to my international calling accounts for over 2 months. i go on line and chat with someone and get the same results each time, my accounts are under review, can’t talk to anyone, just chat and never get any answer except, “under review” and i will be contacted by email when review is completed. sorry customer service for me is 0 on a scale of 0-10. a paying customers with 3 accounts and because of an internal problems they can not unlock my account. guess i will move on to skype.com and through these 3 units in the trash can.
    its been a while sense i have had dealings with a successful company growing so big it can not take care of its customers, sad, but what else can i say.
    if your a new customer think twice, go to skype.com at least there is someone to talk to.
    very unhappy cusotmer and will soon not be a customer again and will also pass this experience on to others and post on my face book page, soon social media will catch up with magic jack ! maybe then they will do something about customer service which isn’t any !

  421. Jamie B Says:

    I just signed up for Magic Jack and it is great!, I want to send a special request to Dan Borislow: Please have your software guys produce and upgrade for magic jack to work with android. I along with millions of people have an android tablet with several standard usb ports and I would love to use my magic jack with it. I hope you see the benefit in this and send me some royalty. Thanks Jamie.

  422. JIM HUPE Says:

    I have had a MagicJack for a very long time and was very satisfied. This year I purchased another one for the $39.95 and $3.14 for the special phone number. 5 days later, they billed my debit card an additional $45.01, tried the phone number, the chat line (I have over 45 pages of MS Word docs on chats), finally I went to my bank and filed a fraud charge and within a few days I received a full refund (I had already sent the MJ back to them). I starting seeing other complaints of overcharging, so I checked my bank accounts and found a $69.95 charge and two $93.80 charges that are totally unexplained and when I questioned them about it, they cancelled the use of my MagicJack that I have and use often in Guatemala. I can’t even open up with another MagicJack, they won’t accept my debit OR credit card info, I’m being punished. I finally filed a complaint with the Better Business Bureau and am going to contact the Florida State Attorney General and file a complaint.

  423. George Hilliker Says:

    My complaint is not with MagicJack. I just signed up for another year. My complaint is with their competition; specifically AT&T. The AT&T cell phone switches were reprogrammed in February 2011 to specifically exclude MJ calls. If you call an MJ number from an AT&T cell phone it tells you either it is not a working number or that the company (MJ) is blocking the call. If you call from an AT&T land line, it works fine; different switches. I have ten years of telco experience and I know from whence I speak.

    That said, there are drawbacks to MJ. 1) You have to dedicate an always on computer; which in the day and age of laptops causes some problems that will only get worse. 2) We get power spikes on a regular basis. After buying the most minimal computer to drive MJ, you have to spring for a UPS. 3) There is a small hidden cost associated with the need to leave a computer on all the time. 4) There is a large hidden cost if you computer dies and must be repaired. Left on all the time, hard disks, memory and the like do not last forever.

    George Hilliker

  424. Clint Says:

    Cannot describe how unhappy I am with MJ customer service. A claim of 3.33 a month, well within 50hrs of the order is was at 4.17 a month then after I received a confirmation email wanting to charge me another 123, now we are up to 15 a month FU MJ. Canceled immediately and the lady was rude hung up on me and wouldnt even listen to any of my questions! FU MJ!

  425. LaShonda Says:

    working with magicjack has been a terrible experience for me. they claim that the refunded me my money and deactivated my account. they claim i called in and cancelled it and they claim that they refunded it on a card that i never obtained. they never sent me any indication that they were doing this and i received emails showing that my magicjack was still activated even after the date that they so called refunded me the money. my contract was not even up. i only had it for about 2 years and i hardly ever used it. they dodn’t do anything to resolve the issue. even though i had proof showing this, they refused. they only wanted money. i recommend anyone to not to sign up with magicjack

  426. JAMES REID Says:

    magicjack is telling me my subscription is up after one year. I PAID $125.88 on my visa one year ago for five years subscription. PLEASE EXPLAIN TO ME what the problem is. MY MAGICJACK PHONE NUMBER IS 780 800-9427.

  427. Chris Conway Says:

    False Advertising. Their problem became my cost. Local phone number in Canada NOT available as promised. Contacted customer support. No time period given for when number will be available. I only ordered it on the basis I could have a local area code as PROMISED. Having a USA number is no good. Magic Jack refused to pay return shipping and said it was my cost because I wanted to return it. Customer service agent then hung up the live chat. They suck! Don’t do business with a company like this – they don’t deserve your money!

  428. John Says:

    I love my 2 MagicJacks. I have one for my personal and one for my business phones. One piece of advice: BUY IT LOCALLY! Most of the problems I’ve seen on the forums stem from having it shipped. They’re available in-store at Radio Shack, Wal-Mart, Best Buy, Sears, Walgreen’s, Fry’s, and more places all the time for $40. Google search using the “shopping” tab and check the “in stock nearby” box to show stores near you that carry it. They even go on sale occasionally: I got mine for $30 at Radio Shack. If you try it and don’t like it, it’s much easier to take it back to a store than get MJ to take it back; and you’re out the shipping both ways. My first one was a brick and Radio Shack didn’t bat an eyelash exchanging it. Conversely, dealing with MJ customer service to determine what the problem was; well, that was a nightmare.
    Yes, customer service is absolutely useless. The operators obviously do not speak English as a first language. Their scripts are insulting and refuse to address any possibility of a problem on their end or with their hardware. The people at the other end of the online chat (which is the only way to communicate with customer “service”) have zero first-hand knowledge of the MagicJack and communicating any issue outside the norm is virtually impossible.
    At $20/year, don’t expect much service after the sale. You want customer service, spend $25-50/month on Internet, cell, or land-line phone. Of course, if experience is any indication, cable companies’ customer service is nearly identical, so why spend more for the same assumption of fault and “technicians” with no technical knowledge or skills? If you’re not tech savvy or very comfortable with app interfaces, MJ is probably not for you. When you buy it – for all intents and purposes – you’re on your own.

  429. S Says:

    Why Magic Jack is storing customer’s CC information without any consent? Why they are automatic charging you without your consent? Is against the law for any company to store customers personal information without their consent. So, why nobody takes any action against Magic Jack?

  430. cc Says:

    Let me tell you all one thing. Not only is there no customer support at the 561- phone no. but there is also no customer support group who knows a darn thing either. I asked them at the 1-877 phone no and they do not know the phone no. for customer support nor do they know the email address for magic jack. The only thing they know is that they are receiving money from magic jack for doing a poor-___ job. Can any other company beat magic jack at being a worthless company who is only stealing from its customers when they stop your service before your years subscription is over.

  431. Glo Says:

    I have a magic-jack and tried to have my number transferred to the jack , but could not so had to take a u.s # then found out I could get a Canadian # so did a transfer to the closest city in Ontario Canada phone # I could get. Cost me twenty -nine dollars had to take # from southern Ontario Canada. I was going to get it for the five year special but think not if I can’t get a local #. I live in Sault Ste.Marie Ontario Canada and have tried for 2 months to get a local city #now if any- one calls me within my local city they have to pay long distance charges. Another wasted day of trying to get a dalm local # for my MAGIC_JACK ASS PHONE SYSTEM. If I can not get a local # I’m going to take it back because It’s a money grab for those of us that have to keep paying to get a local phone number. No instructions on the how to get a local number and when you finally find out how to get canadian # there are no local numbers for MY city. COME ON CANADA WE IN NORTHERN ONTARIO DESERVE PROPER SERVICE THERE ARE TONS OF # FOR SOUTHERN ONTARIO. PLEASE HELP US IN NORTHERN ONTARIO WE HAVE ALWAYS BEEN FORGOTTEN HERE IN THE NORTH.

  432. gwen Says:

    Consistently, there are problems with magic Jack. : echo, stuttering on the calls, no sound, will not connect to the internet, , tach support sometimes cannot resolve, even said my mac book-pro does not have enough power.. Also teach support takes a ERY LONG TIME – Also it is IMPOSSIBLE TO TALK to anyone. They are not willing to really see what the problem is. I cannot and will not recommend it. I have used it because it was so cheap . But it is NOT a good service and there are constant problems – to repeat!
    I trust the owner will read this

  433. Simon Narasimhan Says:

    I have had luck with MJ only with one computer and it worked great but it did not work with two other computers with the operating sustems they say should be compatible. No tech support was reliable. They try to pitch for buying magichjack plus by teasing existing customer into signup with no option to exit a prefabricated order. This is outrageous and as they treat the customer like a dummy. Simon

  434. bruce Says:

    I was just ready to order majicjack, I am sure glad I read these comments before I did, I will not order it now, just put up with the cellphone. thanks to all that commented.

  435. rod Says:

    seems like the only pro bloggers here are the ones trying to belittle complaints,,,,ashholes

  436. William Robbins Says:

    I love the magicjack but don’t like it when I send in money and it isn’t applied to the right phone and they wont talk to me about it. All I want is the service

    Phone number 901/217/0019 is the one in question.

  437. Laurie says Says:

    BEWARE!!! DO NOT GET MAGIC JACK!!

    Even after all these years their problems are still current. I have had it for 6 mos. now hoping n trying to get all the kinks worked out. I joined up for 5 yrs. I have had one desktop & 2 laptops crash in 3 mos. time. In 10 yrs only 1 computer of mine ever crashed. I have no doubt these last 3 were directly related to MJ.

    The phone itself is the worst ever, problems range from difficulty hearing, bleeping in/out constantly, sounding like you’re in a tunnel, not receiving half of your calls in any given day, having to dial numbers more than once, phone numbers not showing up when your on another call, caller id is sporadic and I’m sure there are others I’m not recalling at this moment.

    I have been trying to get a refund and was told NO!! Plain n simple NO!! I have never heard of a company refusing to give back unused money/time. Have you?? This proves to me they are just a scam. They are stealing people’s money. I was told the trail period was over. WHAT!!! Does that mean you can quit providing a workable service. I would not have signed up for 6 mos. knowing they could not/would not provide a decent service and live up to their end of the deal.

  438. Carla Says:

    I live in Canada as well, and Bell Canada has pretty much a monopoly here. They strated charging me nearly $30 for a basic line without any features such as caller ID and call forwarding. So I decided to give MagicJack a try.
    I ordered it and it arrived within 4 business days.
    The setup was difficult. I spent about 2 hours on the phone with MJ customer service people until we got it to work.
    Then I picked a phone number. Based on area code alone I made the mistake of picking a phone number that was located in a city 5 hours away, and thus anybody calling me from my own town would have to call me long-distance. I was told that I can not change my phone number again without paying a fee of $10 for the change and an extra $10 for a Canadian number (which I had already paid for this wrong number). I was also told that the long-distance problem isn’t really mine, as my friends would have to foot the long-distance bill, and not me!!! Right, and after they call me the first time they will not call me back again. Nice advice, MJ. After arguing my case for another hour (my case being that I had not used the new number, it had only been an hour old, the picking process was not so clear to prevent me from making my mistake, and to please change it for free) I was told that the conversation has ended, and I was dismissed.
    I enjoy the voice-mail-by-email notification, and I like the features. And so far it’s working great. I am just not happy about MJ being so obtuse and not changing the damn number for free. That’s not good customer service. However, I had quite a few conversations as of today, and even a cross-atlantic one, which was just as good as before MJ. The call was interrupted slightly twice, but it was nothing major. If it stays this way I guess I will stick with MJ. However, if anything else negative happens I will have to review that decision.
    I give MJ a 6/10.

  439. Bonnie Dodds Says:

    The product itself is ok but customer service can only be reached via chat. Once you reach them you receive a series of canned responses. I paid for 5 years of service and received only 1 year. The phone was disconnected after 1 year and no matter how many times I contact customer service the response is the same, someone will get back to you. Well someone must have quit because help has not come. It has now been escalated to engineering. Can someone tell me why an engineer is required to turn a phone back on? I have proof that it was paid for so what is the problem?

  440. Al Says:

    Satisfyed with mj, have 5 yr plan, want to see about getting a power adapter & getting my existing home phone #, problem is getting in touch with customer service to find out how to do it. keep getting stupid selling recordings. Don’t you have any humans working for you? So why don’t you have a # people can call & speak to a person & right away put the problem to bed or whatever. Only sleezy people on line try not to give out contact #s. I know your not, so give me a # -not recordings, not places where I have to type with my 1 finger (it takes me a long time to type what I want to say) listening to recordings to the end hoping to get a live person,
    trying to hit 0 etc, to get a person. Also @ begining of your tapes the taped message says the conversasion will be recorded, WHAT FOR, it’s a tape & you don’t let the person say anything except the credit card #!
    Took me a while, & a while to type this message + listening to your tapes, is left me frustrated.
    In otherwords, get me a # where I can speak to a bleeping LIVE person.

    Frustration thy name is Majic Jack (so eliminate frustration)
    please reply

  441. Troy, Bank Analyst Says:

    Major Jack really has customer service issues. It really needs to be resolved immediately or it would be a great loss for their company.

  442. paula c. Says:

    Have to agree the whole Magic Jack is a fraud. Customer service is ridiculous. Unable to speak to an actual person, can’t receive any replys from the top 10% agents. Should be banned from selling to the consumer. And as far asDan B. goes, he should be ashamed of himself, with all the false advertisements. He’s enjoying the money while the consumer is being ripped off!!!!!!!!!!!!!!

  443. joel Says:

    thyey switched my billing from november to july {25%} price increase , told me to renew so I used vuisa , few miniutes later was told did not go thru use amex Ihave a printed receipt from amex , neither of the 2 units work , and I am out of the balance plus the renewal . most post do not list their phone , I will 731 1179 .

  444. Beverly Says:

    Well it’s refreshing to see I am not alone in my disappointment with magicjack. I had a 1 hour conversation with several “people” and was put on hold more than I was communicated with, and the responses were mostly could I wait while I check that with every one of them, and I finally wised up realizing they were just trying to get me to give up. I bought my service online, didn’t realize I bought not only the plug in but a wireless account, and was charged 20 for each account plus 20 for the first year’s service, and 6.95 for shipping. Then I saw it was 40 at Walmart. You get a little usb fob so you’ve actually paid $40 for the first year’s service. When I got my bill for $70 in the mail I was upset to say the least, but satisfaction was not to be found, nor was there an opportunity to speak with a live person. Yes the service is cheap but you can’t really use more than 2 phones on it. I also paid to get a number I could remember easily but they put it on the laptop which I don’t use. I’ll bet I won’t be able to get it switched. Thinking about Vonage.

  445. Dan Smucker Says:

    I tried to place a order for the New Magicjack after 1 hour with 2 people on line going back anf forth I was informed the 1/2 price was over ?
    I asked was is it you are supposed to be a telephone company and have telephone number ? No reply of course.
    The staff has no idea what they are doing in plain words.
    Stay away bad news

  446. Helena Lines Says:

    Working fine. All of a sudden I have to log in and buy again. Contacted live chat. They said I had violated my user agreement by making more than 50 calls in a day. Well maybe I did – I certainly didn’t think so…but i couldn’t even get in to check my records to prove or disprove it. . I apologized and said I would be happy to pay any over usage fees – please un-suspend me so I can carry on. NOPE! I had lost the telephone number I have used for for the past year, all of my contacts in my directory – everything! Oh and I had just renewed my service less than a month before!
    To make matters worse – they stated that because my number had violated the user agreement – it was no longer usable. So even if I went out and purchased another magic jack I still couldn’t get my same number back.
    It doesn’t make sense to dump your customers in light of an honest error. Bad company policies can lead to bad will with consumers….I am extremely disappointing.

  447. Shelley Malone Says:

    Very dissatisfied with CUSTOMER SERVICE. There is NO CUSTOMER SERVICE. A telephone number that tells you to go on line & chat with a Customer Service Rep. where you get NOWHERE. I too was over charged on a simple $49.00 dollar device… $104.00 debited from my account last month…

    NOW… THIS MONTH… They are trying to debit another $81.64 fromy account… These people are unscrupulous crooks… This is my 2nd dispute with my bank!!!

  448. Stephanie Wulf Says:

    I loved my magicjack but I have a huge complaint about the magicjack plus special. I logged onto my original magic jack it showed a 48 hour special 1/2 off for users. I clicked and began to order the order price showed full price. I logged off but still got hit with the $80.00 + Hold they put on your account. When I contacted customer service it said that special was from last week. To this day 1 1/2 weeks later I am still showing this great special. NO DATE saying when it’s from. I’m upset I asked the lady to have a higher up person contact me. Magicjack released the hold which didn’t help me when I needed to go grocery shopping and feed my kids the night before. I was expecting about 50.00 out of my account not over 80.00 which was the extra 30 for food. I am a widow with a monthly payment I can’t afford an extra 30 gone. I’m extremely disappointed that I haven’t heard from anyone and it is still showing up on my magicjack as 1/2 off special. I find that very very wrong because how many people haven’t checked and didn’t notice they got lied to. Since no one would contact me back and they are still showing bad faith I don’t think I would suggest this company I am hoping that someone has the same idea and puts it out there with out the tricks. This company is doing business very wrong and sneaky. Which is too bad because the discount in price was to say thank you to owners of the original magic jack to give them a break on the plus but instead those are the people the company is tricking into buying. NOT GOOD!!!!!

  449. rose_marie charest Says:

    I submitted a request for service from the mj site and was informed there was a problem with my card from my savings and loan and they couldnt help me so I called my card provider to see what was the problem and was informed that magic jack had placed a hold on my acct. for 80.00 dollars plus so i went back online to their site and told them this was unsatisfactory I did not authorize them to place any type hold on my acct. nor was I advised at any time that this would occure so then they ask me for my order no. to check it out and as I told them there was not one that I knew of since they refused me service now they are giving me the run around and just keep asking the same questions over and over that I keep giving them the answers to what the heck can I do first its just suypposed to be 3995 as far as The advertise So why is there a hold on my acct. for 80.00 something dollars and what can I do about a service no. when they didnt give me oneany hel;p would be appreciated id really like to get a phone no. to speak with someone.

  450. indra Says:

    I tried to order Magic Jack with all features offered for 5 years plan. But, the form was so complicated and running stupidity that I could not order as I wished and at the end there was a message that I ordered magic jack plus leaving me no time to amend my application. There is no phone call or e-mail address for customer service! It is really unprofessional and total inefficient customer service ignoring customer’s needs. I am surprising that despite doing the beg business, the company could not afford few customer service answering lines.

  451. Dennis Says:

    I see it hasn’t gotten any better since last year. Just received a 1 hour notice that I am being billed for special phone number I never ordered. Last year the president removed the charge. Their CS is a BIG JOKE. They have to be the dumbest people in the universe. My MJ worked fine for the first year. Doubt if I renew.

  452. James Jackson Says:

    When i hppke up my majicjack it worked ok for about 2 days and then people couldn’t callk me. I unplugged for about 30 min. and plugged it in and it worked. I had to do this about 5 other times. So what did,.. plug in my ethernet cable into the magicjack and plugged it into and outlet so far it’s been working that way. I don’t know why it won’t work through the computer. The other magic jack I have works perfect. I’m in different aera code, and what I should have done is the same modle I think it would have worked better then this peice of crap. I wouldn’t recomend you to get the new modle.

  453. Tony Says:

    wait for a site operator to respond.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    You are now chatting with ‘Jan’

    Your Issue ID for this chat is LTK554018962655X

    Jan: Hello, how may I help you?

    Tony: hi, i wanted the new magic jack that plugs in the wall but it was too much for me. i just renewed my service about 3 or 4 weeks ago and i see that the new magic jack plus is know 1/2 price and i would like to get it how will it work out ? can the money be applied to the magic jack plus

    Jan: The standard magicJack device and the magicJack plus have the same features.

    Jan: The only difference is that you can plug in the magicJack Plus on your router/modem with out turning your computer on and you can even plug it in to your wall outlet as long it is connected to your router/modem.

    Jan: I wish I could do that for you but unfortunately we can’t transfer the years of service left from your magicJack to magicJack plus.

    Jan: You may still use the device or better yet, you may give the magicJack to a friend or relative so the remaining months/years are not wasted.

    Jan: Or you can use both magicJack device ( with the same number) till one or the other expires ( you can even use both device at the same time) So if you have 5 years on your standard magicJack and get a magicJack Plus, you can use both… 5 years for the orig standard magicJack and 1 year for the magicJack Plus. At the end of either you can decide which one to renew or not.

    Tony: i only wanted one

    Tony: the old one i have its okay but have problems with it

    Jan: Thank you for waiting. I’ll be with you in just a moment.

    Jan: You may give the magicJack to a friend or relative so the remaining months/years are not wasted if you wish to avail the magicJack Plus..

    Tony: i would like to apply the money to the new magic jack plus i can’t afford to throw money away

    Tony: i just paid you guys

    Tony: 3 or 4 weeks ago

    Tony: please

    Jan: I wish I could do that for you but unfortunately we can’t transfer the years of service left from your magicJack to magicJack plus.

    Tony: sow if i ask for a refund i cant get it

    Tony: ?

    Jan: One moment please…

    Jan: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘April’

    Your Issue ID for this chat is LTK554018962655X

    April: Hello. My name is April. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

    Tony: okay

    April: I’m sorry for the delay. I’ll be right with you.

    April: Thank you for waiting, Tony. As I have checked it here, you ordered the one year renewal plan last 11/14/2011 and it shows here that you have used this after you renewed the license.

    April: My apologies but we can no longer process a refund for the additional one year renewal plan, Tony since you have used it.

    Tony: okay

    Tony: way ?

    April: I see where you are coming from there is a specific reason why I am unable to process this request. Let me explain..

    Tony: im just trying to upgrade

    April: We can only process a refund for the one year plan that was not used after ordering it but since you have used the renewal plan after you ordered it, this is the reason why we can no longer process a refund, Tony.

    Tony: i would have got the magic jack plus but it was to much

    Tony: im just want to apply the money to the new magic jack plus sow i wouldnt wast my money

    April: I understand your side, Tony.

    April: I understand. As much as I want to grant your request but we cannot do it here in our end either.

    April: I would have accommodated your request if it were possible.

    April: My apologies for the inconvenience, Tony.

    Tony: this is not right this is not good coustmer service from what i can see. i just want to trannsfer my money not a refune just a upgrade

    April: I understand your side, Tony and I would have felt the same.

    April: However, in order to use the new magicJack Plus, you may need to order the whole device and we cannot transfer the money you paid for the renewal to the magicJack Plus.

    Tony: just a simple upgrade

    April: I understand you fully, Tony.

    April: I would have accommodated your request if it were possible.

    April: I sincerely apologize for the inconvenience.

    Tony: can you give me 2 year service. the one year free then the other year that i paid for?

    April: As much as I want to grant your request but we cannot do it here in our end, Tony. This is system generated and we do not have control of the charges.

    Tony: so you are telling me that i have been wasting my time with trying to resolve this your department for better service? can you give me a phone number or tranfer me to how can help me. not trying to be mean.

    Tony: sorry

    April: We’d love to help you by phone but as of the moment we only do support on chat, Tony.

    April: This is the highest level of support that you can chat with.

    Tony: i have been trying to work with you guys and from what i can see im not geting anywere .

    Tony: and your hands are tied

    Tony: from have good customerservice

    April: I am doing my best to help you and I want you to know that I am on your side, Tony.

    April: I would have definitely accommodated your request if it were possible,

    Tony: im going to past this massage and show how well magic jack custmerservice is this is not custerservice this, im sorry, and that it. and im not trying to personl attack you

  454. Susan Poster Says:

    I Have the same compliant as above with my Magic jack special price offer, when i got it had no date on when it was over or if it would end, i also went to the site signed in and my renewal date was DEC 13th last week i tried to purchase the magic jack PLUS only to find out after going on chat 3 times and them having me remove my magic jack plugging it in turning it off rebooting my computer, and spending over an hour then they told me it was only for Magic Jack customers who get half off, i told them i was a customer and signed in but the offer was gone, they said they would look into it and it would come up on my magic jack keypad again that was 4 chats and hours of time later and still no reply, also between these chats i was told to go sign in on my magic jack and i would see the offer yeah the offer says Magic jack+ so i ordered it only again to find out it was not the new Magic jack plus and i immediately called 561 594 9925 and also called 561 994-9787 to cancel only to be charged and have to go to chat again, I was refunded after 2 days then back on chat again and Roxy said she would fix the problem and send me an email to get my new Magic jack at half price for $39.95 it is now 3 days later still no reply, if you want to waste a lot of time and money and still have problems go buy yourself a Magic Quack! I recommend getting yourself a VOIP off anther company because MAGIC QUACK does not care about their customers that’s why they make it so hard to get any one on chat by the way that’s after waiting for a half hour or more on each chat first you will see “someone will be with you shortly” at that point you can pretty much pack it in~! “OH” yes to top it off they had me listed with the wrong address i never lived at!

  455. Dennis Heikkila Says:

    I wanted to change my e-mail address, a simple thing, and there is no way that I could find to change it. Seems they want $38 to do something most people can do from their computer. Otherwise, the system works fairly well.

  456. Terry Jones Says:

    Funny thing, I just went through the same as James Jackson above. Majic Jack is a real laugh. It appears they all are children in customer service. They would screw up a dream.

  457. Eun Gladish Says:

    Hypnotic (Marketing Strategies) – Marshall Sylver Hypnotherapist …

  458. Michael Preziotti Says:

    Support SUCKS. Why was I charged twice with no way to cancel.

  459. Dean Says:

    BEWARE….For those considering MagicJack. They are great at taking your money…just not interested in shipping the product. Read the chat stream below with Magic\Jack.

    Please wait for a site operator to respond.
    You are now chatting with ‘Jack’
    Your Issue ID for this chat is LTK5540226______
    Jack: Hello, how may I help you?
    Dean Sippel: Where is my order? TS13______ shipped 12/4/11
    Jack: Thank you for waiting. I’ll be with you in just a moment.
    There may be a problem communicating with Jack. Please wait while your chat is transferred to another operator.
    You are now chatting with ‘Michaela’
    Your Issue ID for this chat is LTK5540226______
    Michaela: Hello, how may I help you?
    Dean Sippel: Where is my order? TS13______ shipped 12/4/11
    Michaela: Let me check that for you.
    Michaela: May I have your Shipping Address?
    Dean Sippel: _____________ Euharlee, GA 30145
    Michaela: Thank you.
    Michaela: Please wait while I check that for you
    Michaela: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Xander’
    Your Issue ID for this chat is LTK55402________
    Xander: Hi Dean
    Dean Sippel: you are the 3rd person….Where is my order? TS13______ shipped 12/4/11
    Xander: Please hold on while I read your previous chat session[s].
    Xander: USPS Tracking: 9400110200881218______
    Dean Sippel: That is correct but USPS has no info on the order.
    Xander: Your Item’s Status The U.S. Postal Service was electronically notified by the shipper on December 04, 2011 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.
    Dean Sippel: I’ve been waiting for over 2 weeks!!!!!!
    Xander: It seems there something wrong with USPS delivery. Hold on while I make a report.
    Xander: May I know your active email address?
    Dean Sippel: ______________.com
    Xander: One moment please…
    Xander: Thank you for patiently waiting.
    Xander: I am done with my report. I will forward it to our superior for them to check your package and notify you for additional information.
    Xander: Please do check your email from time to time. Someone will get back to your with additional informaiton.
    Dean Sippel: With all due respect, this is getting more than a little frustrating. I’ve been in the chat room for 20 minutes and still can’t get an answer to what should be a simple question. When will I get my merchandise!!!!!!!
    Xander: I will be right with you.

    Unfortunately I lost the remainder of this stream. I asked for Xander’s supervisor but was told she would not connect me. They have my money…I have no product!

  460. Stanley Says:

    Well i use a magic jack with out any problems, but i ordered the Magic Jack Plus December 3rd was to have been shipped on the 6th of December, with several calls to the two numbers listed above, which no one answers and spending 4hours with live chat who promised that i would finally receive my Magic Jack, which they say was sent back because no one was home to receive it. well that’s bull i was here on the day they said it was delivered. upon checking with the Post Office they traced the undelivered package, and found that it was never shipped. To me it seams that a part of the problem lies with very bad costumer service, and the resellers and the inability of contacting the company, to resolve customer complaints. Selling or delivering of a 1,000,000,000 or more magic jacks, has absolutely nothing to due with resolving satisfactorily any complaints, If i sell a billion products and have almost a billion complaints, and nothing gets resolved that tells me that there is some thing seriously wrong with my company and I need to fix it asap. i an not in any connected with any blogger company or any one getting paid to complain. or any thing i just want my product ordered and in good working condition, as of today Dec 24th i do not have my new Magic Jack, Mr. Borislow needs to wake up and work to resolve all costumer service problems. Stan.

  461. Debra Says:

    I don’t have time to read all this thread right now. I only know that Magic Jack stops working almost daily. Of course I don’t know how long it’s out since I don’t notice it until I try to use it. But I have to unplug and plug it back in every time I want to use it. Sometimes even that doesn’t fix the problem. I have seen a “fix” on YouTube but I am not that computer savvy. I don’t know if the problem is that I have a Mac, but after two years I cannot renew this any more. I hate to go to a land line but this does not work for me.

  462. chezley Says:

    i ordered 2 magic jacks set up one and looked at my visa bill and they charged me 11.83 and another charge for 180.64
    I went to their web site and typed in my question and i had to pay 38.00 to get a response.
    I can’t say the phone doesn’t work but the charging to me visa !!!!!!

  463. monte williams Says:

    ordered a magic jack, took my money and sent me an email saying it was undeliverabe due to wrong address, live chatted with them several times, verified address was correct. Never sent me another one, but they decided to keep my money anyway.

  464. Al Says:

    If everyone who is dissatisfied with MJ would complain MORE to the BBB, maybe some legal action could be taken.
    Ever notice since the first few posts chronologically have gotten worse? Especially about the LACK of customer support. I have two chat sessions saved on my external hard drive so when these punks get taken to court and a PSA is advertised on national television “have you ever had a bad experience with Magic Jack? If so, you may be entitled to a settlement. Log onto http://www.magicjackblowz.com to find out more.”
    Customer service non-useful. Refunds non-existent. Complaints ABUNDANT!

  465. Mike Barrett Says:

    Ordered MJ 12-24-11 received on 12-29-11 with rush shipping. Tried it found long delay in talking,called cell to check quality.Still considered trying till I found it cost 20 bucks to port number plus 10 more yearly. Got return number so I can send it back,no problem so far but I see I have to 1-12-12 for them to receive it. HAS MATH LEFT MY BRAIN?That does not add up to 30 days from what I learned in school. Hope this is all the trouble I have,will see if I get refund.

  466. chuck gazdik Says:

    if your the inventor of the magic jack i would like to show you where i can shove it. i have had nothing but problems with the damn thing. can not call, can not receive calls, people say your number no longer exists, reverts back to dial tone. spend hours on the so called stupid tech support pass the buck idiots and nothing gets resolved.
    would like a refund. what a joke, if you knew anything about communications you would have had the problems
    resolved long time ago. AND IT IS NOT IN THE UNITS AT THE HOME, it is in your damn network.

  467. RANDY Says:

    HELLO WILL THIS IS NOT RIGHT THE WAY THE CHAT SUPPORT JUST PASSES YOU OFF TO SOMEONE ELSE TO DO THE SAME THING THAT THEY JUST HAD YOU DO. I WENT THROUGH THIS FOR OVER 4 HOURS , MY MAGIC JACK WOULDNT LOAD, BUT I COULD PLUG MY FRIENDS IN EVEN IN THE SAME PORT AND HIS WORKED FINE, THIS IS WHATS BULL, I DONE THERE FIX IT FROM MS,THEN THE UPGRADE, THEN THE SETUP, THEN MOVE TO DIFFERENT PORT, THEN GO TO TASK MANAGER SHUT DOWN THINGS, THEN DERAG, AND FORMAT AND MUCH MORE, I WAS OFF TO PEOPKE FOR ALL MOST 4 HRS DOING THIS SAME BULL, S, AND I TOLD THEM HEYYY I CAN PLUG A DIFFERENT MAGIC JACK IN AND IT LOADS FINE, WHAT DID THAT NOT TELL THEM THE MAGIC JACK NEEDED REPLACED, I DIDNT MIND PAYING TO 10 BUX TO GET IT REPLACED, BUT I GOT PRETTY TIRED AFTER 4 HOURS OF THE SAME THING WHICH NEVER WORKED, THEN I GET THE NEXT TO LAST CHATT PERSON HER NAME IS KAREN AND SHE RUDLY ENDED MY CHAT WHEN I ASK FOR A SUPERVISOR OR SOMEONE THAT COULD JUST GET ME A REPLACEMENT THE MAGIC JACK. DO YOU PAY THEM TO MAKE PEOPLE SET ONLINE AND NOT REPLACE BAD JACKS, I MEAN COMON AFTER MOST OF 4 HOURS ID THOUGHT 1 WOULD HAVE BEEN SMART ENOUGH TO SAY WOWWW HE MUST HAVE A BAD MAGIC JACK, FINNALY I GOT GERALD I THINK, AND HE AGREED TO SEND ME A NEW 1, I HAD ALLREADY BOUGHT A MAGIC JACK PLUS THE SAME DAY, AND GET TREATED LIKE THIS SUCKSS., YOU NEED A NEW POLICY IF THE 3 CHAT TECH HASNT GOT IT FIXED SEND THEM A NEW 1, CUSTOMER SERVICE NEEDS A BIG OVER HAULIN BAD. AND YOU SELL PHONES LOL AND WE CANT EVEN CALL YOU ITD B MUCH QUICKER TO CALL FOR BOTH ENDS I MEANS ITS FREE RIGHT ?? WILLL MAYBE ILL NEVER NEED HELP AGAIN I SURE HOPE I DONT. ITD BEEN LESS STRESSING TO JUST WENT AND BOUGHT A NEW 1, BUTTT IS THAT WHAT YOU WANT US TO DO, ORRR DO YOU WANT TO HELP YOUR CUSTOMERS, CANT BELIEVE A PHONE COMPANY WITH NO PHONE SUPPORT, WHYYYYYYYYY

  468. glandmr Says:

    I have two magicjacks. Both products are great. My complaint is with their unresponsive customer service. I have messed with them for over four hours trying to get a credit card issue resolved. The rep sent a report to their tech support to fix the problem. It has now been over 24 hours and still nothing has been fixed. The company needs a completely new customer service plan.

  469. Suzanne G. Says:

    My internet has been down for over 3 weeks. I have not been able to restore my Magic Jack. I have spent
    several hours with customer service, I am been passed on from one person to the other. I was finaly told that
    an expert will help me, I waited over 45 minutes, when the expert came asked me to let him take over my
    computer so he can help me. As he told me to sign the agreement as I did only to lose contact with him.
    This happened at least 3 times. Betwen yesterday and today I must have been on and off chat for at least 6 hours
    and my Magic jack is still not working. I lost the helper at least again and I am about to give up. It is ashame
    because until now I thought I was happy with Magic jack until I connected with the help (The chat room) They left me hanging several times for long period of times. So far no one has been succesful to make my magic jack
    work.

  470. ShanM Says:

    I have owned and loved my magic jack for over 2 years. But that is now at an end. I received an e-mail stating that my account would be charged on a certain date for the mj renewal; I wrote back and asked them to delay the renewal for 5 days, but instead they cancelled the account.

    When I got online to resolve the problem, the customer service was horrendous. I was offered no kind of resolution to my problem, except to renew right now or go without the magic jack. It wasn’t supposed to be cancelled int the first place, but they would not reinstate my account. The account shouldn’t have been cancelled until the 8th (if I had wanted it cancelled), but it was cancelled right away. I apparently do not have the option to renew when I choose to.

    And, from what I’ve read here, I will probably be charged a renewal fee, anyway, even though the account is cancelled. I’m going straight to my bank after work to make sure that any attempts made by magic jack to debit my account are blocked.

    I was about 85% satisfied with the mj until I encountered their automotons that are supposed to pass for customer service representatives. I have never encountered such rudeness and indifference in a customer service rep in my life. Based on that alone, I can do without the magic jack. I am in customer service, myself, and I was absolutely appalled by the way I was treated.

  471. Alvin Says:

    Very pleased with Magic Jack. When I bought it they emailed me every step of the way, it worked straight out of its box and, with one phone and its 2 wireless extensions, I have the whole house covered with no wiring. Don’t all these complainers realise that the net result of their winging will surely be a higher price having to be charged by Magic Jack? I like the price just the way it is!

  472. Bill Kenney Says:

    Magic Jack works wonderful if you can put up with the lies and extremely poor customer service. They cheat you everyway they can. The chat line is a complete fraud. You can’t call them. You can not e-mail them. The chat line is staffed by poorly trained individuals and instead of listening, they write over you constantly. There is no valid customer service. It ,now, is pretty simple to set up and use without any assistance, but if you have trouble, you would probably be better off to throw it away, go somewhere else, or buy another one. That’s better than loosing your mind trying to deal with them. i believe there is another company or two starting up and I will definitely look them over. Meanwhile, MJ is a wonderful device. It works well. It is staffed and operated by idiots.

  473. janet Says:

    iam a canadian i puchased the magicj jack i have the 5 year subscription, i have now been useing it for 3 years
    and i love it, its great, and the customer service is excellent, no problems and have saved a lot of money on long distance calls.
    i now have the magic jack plus. it works great, a side from haveing to pay the 10.00 $ for a canadian number
    so far the magic jack plus works awesome. never been happier,

  474. Nusheen Says:

    Here is my chat if a support person who then hung up

    You are now chatting with ‘Mona’

    Your Issue ID for this chat is LTK554031049883X

    nusheen: hi can you check to see if my account is deactivated, I had 20 dollars on the account to make international calls but the jack is not working for a few months, your techs were looking into the problem, but i want to try it on a new laptop

    Mona: Hi Nusheen

    Mona: Please wait while I check that for you

    nusheen: thanks

    Mona: One moment please…

    nusheen: ok

    Mona: May I have your magic jack number? Thank you

    nusheen: ok

    nusheen: 2064144463

    Mona: Please wait while I check that for you

    nusheen: any luck

    Mona: Hold on let me double check. Thank you

    Mona: Is your magic jack with you right now? Thank you

    nusheen: itd plugged in yes

    nusheen: the issue was with calls to us and canada no voice, people i calledcould not hear me, calls international are ok

    nusheen: its been ongoing for at least 3 months, and not it appears the subscription has expired, the techs were reviewing the problem

    Mona: I see let me check. Thank you

    Mona: Are you using the PERDIT1 magic jack?

    nusheen: yes i think so

    nusheen: only have one

    nusheen: the other one broke

    Mona: Is your magic jack plug in right now?

    nusheen: yes

    Mona: Is the dial pad of magic jack up right now? Thank you

    nusheen: yes

    Mona: Do you see your number above the dial pad?

    nusheen: yes

    nusheen: 2064144463

    Mona: Do you have a dial tone?

    nusheen: no let me check

    Mona: Ok Thank you

    nusheen: no

    Mona: Okay hold on

    nusheen: in account section it says perdit1 need to reactivate expired subscription

    nusheen: but your techs have been looking into this for 3 months now

    Mona: Please wait while I check that for you

    nusheen: hi when i dial the voice tells me my yearly subscription has expired

    nusheen: so i do have a dial tone

    Mona: Please wait while I check that for you

    Mona: I see you need to reactivate your subscription for you can now again use your magic jack for calling. Thank you

    nusheen: but the magic jack has not been working for calls

    nusheen: i dont want to pay when it hasnt worked for last 3 months

    nusheen: your techs have been looking into fixing the problem, can you please reactive for me

    Mona: I see hold on

    nusheen: i can make international calls ok just local north american calls have been a problem

    Mona: Okay. Hold on. let me try to reactivate. Thank you

    nusheen: really appreciate it if you can reactivate for me

    Mona: Okay I will do my best option for you nusheen. Thank you

    nusheen: ok i will wait on chat

    Mona: Yes. Thank you. Hold on

    nusheen: if its a faulty magic jack can i get a replacement, as techs have taken so long

    Mona: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    nusheen: ok

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Chris’

    Your Issue ID for this chat is LTK554031049883X

    nusheen: hi chris

    Chris: This is Chris, a Higher Level of Support. I will be assisting you. How are you today?

    nusheen: im good

    nusheen: did the other support mention my problem

    Chris: To better assist you, please give me a little while to review your chat/s, thank you.

    nusheen: ok

    Chris: One moment please…

    Chris: May i know do you have other credit card to use ?

    nusheen: yes but i dont want to pay if its not going to work

    Chris: okay

    Chris: One moment please…

    Chris: Please wait while I check that for you

    nusheen: the support i called before have been tring to fix for 3 months

    nusheen: i was hoping you can renew subscription form e

    nusheen: me

    nusheen: until this gets fixed

    Chris: One moment please…

    Chris: please click here to log in on your account

    Chris: let me know once youare log in

    nusheen: im in

    nusheen: i logged in

    Chris: click my account tab

    nusheen: ok done

    Chris: Thank you for waiting. I’ll be with you in just a moment.

    nusheen: ok

    Chris: I’m sorry for the delay. I’ll be right with you.

    Chris: One moment please…

    nusheen: ok

    nusheen: im here

    Chris: click add payment method

    nusheen: ok done

    Chris: and fill in there your other credit card

    Chris: once you are done click next

    nusheen: chris i dont want to pay for yr subscription

    nusheen: the magic jack support has been looking into fixing the problem for last 3 months

    nusheen: i was hoping you can give free subscription

    nusheen: or replace the magic jack

    nusheen: its been 3 months now

    Chris: Please wait while I check that for you

    nusheen: i also have credit of approx 20 dollars on the account

    Chris: thank you for waiting

    Chris: as i have checked here your magic jack device was deactivated

    nusheen: i believe they mentioned you could give me a subscription renewal code if problem wasnt fixed by yr end

    Chris: you need to purchase the renewal the code for renewal will automatically applied once you have completed the order

    nusheen: chris

    nusheen: the magic jack has not been working for last three months and your techs have been trying to fix it at their end

    nusheen: i dont want to pay for another year if its not going to work

    nusheen: i explained this last time

    nusheen: and they said if its not fixed by the end of subscription we can offer you a code

    nusheen: the problem has been people cant hear me when i call people in usa ir canada

    nusheen: ive been waiting for it to be fixed for last three months, and now the subscription finished

    Chris: we cannot process the fixes if your account is not active

    nusheen: i understand that but you were fixing it when t was still active

    nusheen: as its an outstanding ticket, can you activate it until it gets fixed

    Chris: process the renewal and we will walk you trough to process the fixes

    nusheen: lol

    nusheen: chris i have been wating 3 months

    nusheen: can i speak to a supervisor or call one

    Chris: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support please let me help you with your concern.

    nusheen: ok did you find previous tickets

    nusheen: on this account

    nusheen: please read those

    Chris: I will be right with you.

    Chris: Please wait while I check that for you

    nusheen: how we doing

    Chris: One moment please…

    Chris: thank you for waiting

    nusheen: ok

    Chris: as ihave checked here there was a report made to the proper department regarding the issue

    nusheen: ok

    nusheen: what department

    Chris: engineering department

    nusheen: ok

    Chris: but as of now your account is need to be reactivated to see the fixes it was successfully applied

    nusheen: who do i need to speak to for them to renew my subscription until this is fixed by engineering

    nusheen: im not going to pay until i know it works

    Chris: you can process the renewal

    nusheen: chris im not going to renew the subscription when it donest work

    nusheen: thats why i would like to speak to a manager

    Chris: how can we process if the service is not active

    nusheen: it was active when the issue was identified

    nusheen: its been active for 3 months while support has been trying to fix it

    nusheen: im asking for someone to use discretion and give me the 3 months or until you can fix it

    nusheen: if you cant make that decision, please get someone that can

    Chris: we cannot see or checked if the process of fixes applied by the proper department is your service is not avctive

    nusheen: so can you make active so we can see

    nusheen: or ask a manager to speak to me so i can discuss it

    Chris: I believe that I have already provided you all the information needed and that we are keep on repeating the same process. I would like to ask permission to end this conversation with you. Thank you.

    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

    You are not currently in a chat session

  475. Debra Bergey Says:

    The FCC is the next entity I am calling to report Daniel Borislow for ripping off his customers

  476. erik Says:

    I have had MJ for 9 months with a few small bugs but happy overall because of the money it saves me. But they have the rudest and very Dumb people working in Customer service I do not know how many times I had to repeat simple answers.
    My main problem with MJ is that I can not buy anything from them, my credit cards do not work on their system even though I had no problem when I first ordered my MJ. I tried to order the MJ plus at half price offer, but my credit card would not work, I spent 6 hours on the chat box with no resolution, I tried a week latter and they said I would need to pay full price as the promotion was over, I said I tried but there is a problem with your system. Now any other company would give you the product at the offered price maybe even a free one. But not MJ they could care less about my money, this time I spent 4 hours with them with no resolution. So I gave up on buying the MJ Plus!

    So this week I tried to renew my MJ at cheaper price before rates go up, I went on line to order same problem, all 3 cards would not be accepted they told me to call bank, I did the bank said no problems on their end they could see the charges being reversed. I called billing and they said they would clear my cards and try the next day and it would work..So the next day same problem, called billing and wasted a few more hours and they said they are giving info to the higher ups and they will E-mail.. Of course I have not herd anything and if I do I will be charged the new rates.

    Overall product is good but they have no customer service, I was hung up on countless times and made to jump through so many hoops also they crashed my pc with one of their fixes .
    I am considering giving up my MJ and pay more money for better service and to have a real person to talk to.

    I would not recommend MJ as a primary phone source.

  477. Gyno Pomerleau Says:

    Here’s what happened to me on Dec 12th,2011. I tried buying a magicjack but every transaction it kept saying wrong info so stupid me I kept redoing it (few times). Next day I realized that transactions had been going through eventhough the billing process looked like it didn’t work. I spent most of the afternoon with live chat who says they can’t find transactions and who finally just hung up on me after not being able to resolve anything. So I called my bank to dispute the charges today. What a scam.

  478. Carol Lundly Says:

    I have 2 Magic Jack’s. The first one is the original and I’ve loved every minute of it. The 2nd one I got recently. You plug it into the wall and then a regular phone and it is terrific. I’ve never had a problem with either. I do have a problem with not having a USA Company that doesn’t have an office or phone number though. I’m writing this right now, because I received an odd email today supposedly from Magic Jack telling me I need to send them money to pay for additional service. I originally paid for 5 years but don’t believe it is even close to 5 years yet. I got online, and attempted to get on the Live Chat, but after an hour, gave up. No response whatsoever. That is strange…I’ve never had a problem before. Perhaps later today, I’ll get on my MJ phone and perhaps using their phone will get response. My big worry is that the email was sent by some scam person/people who have somehow gotten our names and email addresses and is hoping that because their email looks legit, people will send their money. I think our USA companies who use off shore employees, have unknowingly created problems for us because who knows what “those people” in foreign countries will do to get our money. Just my thoughts. A Note to anyone who has a problem getting their money…get on your Magic Jack phone and see if you can access a live operator through their line…maybe that is the answer to getting contact. I will try myself, later to do that.

  479. cathy mccowan Says:

    I purchased magicJack last sept. upon installing it thru my lap top I also purchased an additional 5 yrs. As of today Jan 20,2012, you have disconnected me from magicJack I paid by mastercard. Would you explain or is it a mistake? Thank you cathy

  480. Annette Preston Says:

    Just one question. How can this company operate and have no tech support???? I have no idea how to get this company to reply to me. They cancelled my two; year contract ( is that even legal) and I stupidly paid for another two year and now the magicjack only wants to tell me about the new products. I had problems that took forever to get straightened out in the beginning but then it worked well for several months. Now it is nothing but a scam and if you are a happy new customer then just wait a while and you will see for yourself. I want to know how to reach a service rep and a tech rep. I’d say it was me but so many people are having the same problem. They advertise a 30day free trial and the free trial starts on shipment day.. I’m sure that is not legal since it is a free trial and that means after you are hookup and working. Just want my money back for the two year I signed up for 2 days ago and I will happily forget Magicjack ever existed

  481. perry cohen Says:

    paid the five year renewal and they also took money for an additional one year , when i contacted tech support they said tuff cant fix it make sure they do not have your bank info only use one shot charge with these people

  482. Ageorge Says:

    Poor customer service, I spent more than an hour with Raphael on a recharge issue (Issue ID for this chat is LTK554032317349X) and with no issues of mine, they refused to commit to their promise, will not renew when the current subscription ends.

  483. julio Says:

    I GOT A magic jack from some body that dont have the acct or password; i want to use and dont know how recharge with my creditcard my ph is 514 641 2554 tanks

  484. joe i lozda Says:

    Dear Sirs:

    My service was set to expire on Jan. 21, 2021, Magic Joe, 954-380-9606 and, I tried several times to lock in the offer for $19.95 or so, for another year. Unfortunately, after several attempts you payment system never accepted my perfectly sound CitiCard M/C. I am interested in this offer as I am not a heavy user…….please assist me in this matter………check your records, my attempts were made before your Jan. 20, 2012, deadline.

    Thank you,

    joe

  485. Geraldine Says:

    I purchased 4 magic jacks, from you guys, I lost one with 3 years of service left on it, they would not transfer it the the one that I am using so i guess they lost me as a customer, not very accomadating. I was told at first that I could then after been left on hold for about 20 min as told no. oh well. I guess they don’t mind losing customers

  486. Mohammad Othman Says:

    I been trying to solve billing problem for 3 weeks no luck. This company has the worst customer service ever. I don’t believe it. I chat with the representatives every week 2 twice and always the say will get back to you it been over 3 weeks so far none got back to me. I wouldn’t recommend this MagicJack to anyone. The company who sell’s it doesn’t stand behind their product.

  487. Rick Says:

    911 emergency service

    Hi there is a very important issue that needs to be resolved I have been using (magic jack) for almost a year now. It has been working very well and I registered 911 service this is very important in the event of an emergency

    Well I decided to upgrade to (Magic Jack plus) during the activation or setting up your account one of the options are. I do not want a new number I will use a number registered to my account which for me was the correct answer (THERE WAS NO WARNINGS) when choosing this option. Completed the rest of the process everything went well until the day I need to use the 911 emergency services which was registered to your number before. (It is no longer) And your unable to register to the new magic jack plus using your own number which was registered before with 911. You will have no idea this has happened. The only explanation I get through the chat was to change my account phone number and possibly change it back I’m not sure how many times you can change a number back and forth without being charged but either way in and event of an emergency you will not have 911 services without doing so. I don’t believe the customer should have to jump through hoops possibly be charged doing so when you are already have a registered account and the option is to use a number already registered to your account PS this has not been corrected I am still without 911 service

  488. Winston Says:

    I purchased two MagicJjack units but use only one. The one I used worked OK international calls, but it was sometimes choppy on local calls, but I could use it nevertheless. The problem I have with the unit I used was that I think it burnt out two of my computers. I’m not sure of the first, but I’m sure about the second, because the minute I plugged in the unit into the USB port I smelt something burning, and then the computer locked up, and it never worked again. I got a new motherboard on the first but haven’t been able to fix the second, since these are HP computers and a motherboard other than from HP won’t work properly. I wouldn’t want to use MagicJack anymore unless in the external form. I can accept the quality of the calls, but I’m always worried that it is going to burn out the computer again. So I’ll wait until I can afford one. I went to the customer service chat area, but they wouldn’t accept responsibility for the loss.

  489. MALIK SMITH Says:

    I HAVE BEEN TRYING TO TRANSFER MY NUMBER FROM MAGIC JACK TO VONAGE FOR OVER 10 DAY NOW,AND MJ IS NOT RESPONDING TO MY OR VONAGE REQUEST..THEY REFUSE TO PORT OVER MY PHONE NUMBER TO VONAGE..
    AFTER READING ALL THE COMPLAINTS ONLINE IT SEEMS LIKE THIS IS THEIR REGULAR PRACTICE..I HAVE ALREADY FILED COMPLAINTS WITH FTC,BBB AND FCC..IF I LOOSE MY NUMBER BECAUSE OF YOUR ILLEGAL PRACTICE I WILL DEFINATELY SEE U IN COURT..

  490. MALIK SMITH Says:

    ALL DISSATISFIED CONSUMER SHOULD TAKE A STAND AND CALL YOUR ATTORNEY GENERAL`S OFFICE,FTC,FCC,AND BBW..WE SHOUL ALL FILE A CLASS ACTION LAWSUIT..LET MAGIC JACK KNOW DONT TREAT US LIKE CRAP..

  491. Dennis Says:

    I have been an MJ customer since 2007, and until recently was pleased with the service. I upgraded(?) to MJ+ in December of 2011, or late November. I wanted to merely UPGRADE, not add a 2nd line. I transferred my number, which has been my “land line” for 20+ years to my MJ and then transferred it again to my MJ+ line. Someone in India representing MagicJack billing successfully canceled the old MJ billing, but the account was not physically removed from the computers, or at least I think that’s probably what is causing the problem. It appears the old account still has the same number as the new MJ+ device but the call forwarding was left on and I cannot turn it of because I don’t have access to the old account. Using the MJ+ device now, with call forwarding clearly turned OFF, all calls into my number RING ON BOTH my home telephone and on my cell phone at the same time. All I want from MJ is for them to fix it so call forwarding is only ringing on one or the other, depending on whether MJ+ is set to “enable” or “disable” call forwarding. But do you think I can talk to ANYBODY about… NO, an I’ve been trying to get help for over two, maybe three months now. I give MagicJack Customer Service a Military style grade of “FFFF”, also know simply as “4F – Unfit for service”. It appears MJ+ was really a DOWNGRADE, not an upgrade.

  492. paul laver Says:

    Magic Jack is pure garbage, its not costly but it an amateurish device

  493. Ed Kimble Says:

    They were paid the $73.31 they wanted for their 5 yr. plan and now say they were not. They wanted proof I had paid them so I gathered up 1. The bank statement, and 2. The credit card statement. I asked for the e-mail address to send them to and their site would not give it to me??? This is the second day I have tried to communicate with them and I am now going to the Illinois Attorney General’s office.

  494. Sue Sublett Says:

    I purchased the magic jack in 2011 with 5 yrs additional service. My service has been disconnected and I am unable to reach customer service. Now what?

  495. Rick Says:

    BBB – Better Business Bureau
    FCC – Federal Communications Commission
    FTC – Federal Trade Commission
    State Department of Consumer Affairs
    Your State Attorney General’s Office

    File your complaints with the above agencies…Perhaps if enough are filed, and Magicjack receives a stiff fine from the Justice Dept. they can get their act together… The other option is a class action suit in Federal Court…I think that is a possibility as they raised their rates in January without the required legal notice… Humm

  496. Hugh Says:

    Tried to buy International Minutes for over 6 months. Account blocked. Always on chat – have been promised to have my account given top priority for attention – no resolution yet. Customer service reps read off scripts. If you complain that their scripts are not relevant to your computer, they ignore you and continue to read off the scripts. No technical expertise.

  497. Scott Says:

    Magic jack is a theif in the night. I just spent two hours trying to get charges reversed. I received an e-mail when I woke up this mornign that stated ” important: Please reply to this email within one hour if you would like to modify the order below. You do not have to take any action if you do not want to make any changes.” check out the time stamp “magicJackconfirm@magicjack.com Sat, Mar 3, 2012 at 12:37 AM” now I have one hour to respond after midnight or they are goin to take the money.. who does this.. I had to argue and fight to get the secret from the customer service person.. Magic Jack set the auto renew as a standard practace whith out letting the customer know . It is there policy to make the customer turn the setting off. They said they would rather refund some money than have the customer just walk away…so after getting the secret handshake to find the shut off button I ask for my money back.. sure thing 3-5 business days..WTF.

  498. Glenn McNally Says:

    I’m currently having a battle with Magic Jack. It worked great for 6 months. Last weekend it lost the ability to call into the 905 701 xxxx and 905 774 xxxx exchanges. This has effectively eliminated my ability to make local calls. My neighbour’s magic jack is doing the same thing. I’ve been on the tech support line on 3 separate dates and I’m told that my problem has been referred to engineering and I’ll get an email from them. 7 days later we’re still waiting.

    Here’s the funny part. When you call support, no one there has access to a magic jack to try to verify the problem. They really don’t listen to what you’re saying (I’m too worn out to repeat it here). Utter foolishness.

    Currently I’m using my Skype account to make outgoing local calls (which meant I needed to pay for a subscription to another service ) and I’m answering local incoming calls using my magic jack. At least I can call all other exchanges.

    Hopeless customer service. I had recommended one of these units to my neighbour and I’m going over there tomorrow to get him to return it before we open the package.

  499. gregory Says:

    My request for a refund for unsucsesful air time (I could hear the other party but they could not hear me) time after time has fallen on deaf ears and through Chatting with Magic Jack has ended with no result.
    I demand my 4 years of membership canceled and moneys refunded, had no reply, time out session ended, do I have to tell what this is???????

  500. Gregory Udealor Says:

    Magic jack under the leadership of Mr. Dan Borislow, CEO is the worst company to do business with. Magic jack is a fraudulent company busy taking customers phone numbers and stealing customers money without providing any service. I purchased magic jack and switched to magic jack, services did not work, you cannot hear the person on the other side, the phone is very noisy. Now, when I wanted to switch back to AT&T magic jack refused to port out my phone number to AT&T for over four weeks. I paid all fees they requested from me, but refused to port out my number to AT&T as of today 3/10/12 I am writing this matter. Magic jack employees are as corrupt as the founder because I believe Mr. Dan Borislow is behind the corrupt practices practiced by the company/YMAX communication. I plan to go to small claims Court to recover my number and money paid to MAGIC JACK/YMAX COMMUNICATION COMPANY. Charting with magic jack employees is a waste of time. They repeat the same line all the time you ask a question or need information from them. ” I can’t reveal that info to you”. They always signed you out to cover their corrupt practices/actions on each time you chart with them

  501. Othni Says:

    I live in Dallas, Texas, so I got a MagicJack number with 972 area code, which is a local area code. I tried to call Time Warner Cable at 972-742-5892, but the MagicJack line gave me a message saying I need to prepay for international calls. When I contacted them (live chat is the ONLY option), they said, “you need international minutes to call those numbers for those are high cost areas”. When I explained to them that calling a number in the same area code should not be considered as calling “high cost” areas. Then they said, “theres nothing we can do here from our end.” When I asked whom I can complain this to, they ended the chat.
    So MagicJack is NOT all free. If you have a need to call some businesses, and somehow the business number is tagged as “high cost” area, then you won’t be able to complete the call without first prepaying international minutes.

  502. Del Says:

    After a couple of years of virtually no use since nobody will recognize and return calls made on MJ, I am trying again. I need the more-or-less local Canadian phone numbers attached to the units before I can cancel my land-line. The cable company uses the same technology as MJ but charges long-distance for same-prefix-area-code calls same as the telephone company did. Canadian phone numbers are touted…..but have been “unavailable”….we’ll see. I’m in the hole now several hundred dollars on this now. Good Luck to you all. Del

  503. james gunn Says:

    I have been on the chat line many times and many hours trying to get an answer to a simple question.
    Why is magic jack debiting my prepaid account for a call made to area code (402) Nebraska?
    The only answer I can get from these so and so tech support people is. If the message says your account
    will be debited then you will be charged. They also tell me that not all calls within the United States are free, but when I ask for a list of the area codes that are not free, they say there is no list. One of these people told me that some
    area codes are access codes for international calling. I asked for that list and they said there isn’t a list.
    Each time i open up a new chat with my previous chat number they read it (i guess) then they go ahead and
    continually ask me the same questions, and never give me any kind of sensible answer. What to do..What to do

  504. Judith Cobb Says:

    I purchased an MJ in November. It arrived quickly. I tried to set it up for my business but business numbers are not portable/available in Canada. I followed the return process – went online, got the RMA, sent the unit back well before the one month cut off. I called a couple of months ago because my credit card had not been refunded. They dug around, finally found the transaction, said I was in line to be refunded within the next 2 -3 days. I still haven’t seen the credit. These people are all in cahoots. I wonder if the employees get bonuses for lying. At any rate – it’s not worth my time to fight them. They win – except that I will most certainly steer everyone away from them. Reading previous comments I’m glad I wasn’t able to port my business number over – I’d probably really be in trouble!

  505. Dan Says:

    I purchased 2 MJ’s thinkking I would save a bunch of $$..What a mistake. While I was registering my second jack I created a second account using my first account cerdit card number. Wow…everthing went belly-up…lol. Now I have been with chat service for many hours and the only thing they can say is that my account is under review…lol. What the f…. what does that means…They now got my money on 2 MJ’s and I still have no service on any of my MJ’s…what a bunch of …. IT HAS BEEN MORE THAN A MONTH THAT MY ACCOUNT HAS BEEN UNDER REVIEW…CAN SOMEONE GET THIS THING CLEARED UP….
    These people are in cahoots. Thanks again Magic Jack, thanks for nothing. PEOPLE STEER AWAY from them… try anything else but not this…unless or course you have mamy many hours to spare with their customer service….good luck to you all!

  506. RON Says:

    i seem to not be able to connect with my magic jack. i have plugged it into my laptop and my phone but what do i do now?????????????

  507. Mark Says:

    Horrible Horrible Customer service!!! First I tried the Live help. It takes about 5 minutes after you type to get a response. That’s every time. Ask a question…5 minutes. Answer their question….5 minutes. then, it’s as though they are responding to a different question or they didn’t understand what you need. After going round and round they said they were transferring me to a more experienced technician……that’s when you get disconnected. Happened 3 times then I gave up on that and called their “Billing number”, which sounds like an off-shore call center. I never got my free magic jack number and was trying to get one. She kept saying that I had to pay extra because the time to get the number had passed. She was EXTREMELY rude and instead of passing me to a supervisor as per my request, she hung up on me. Seemingly, there is nowhere else to go!

  508. lenn Says:

    I purchase a magic jack about 4 years ago, I have been using it since without much problems, except sometimes it sounded abit distorted, My cable company which is cablevision/optimum online provides internet and cable television service, I live in Brooklyn NY. Today I tried to call cablevision 718-617-3500 and I get this recording from magic jack to call a conference line or a platform please visit us at my.maigicjack.com/prepaid to purchase prepaid mins. My service is still very active and does not expire til the end of the month. So I contacted magic jack customer service and was told if that system says I have to purchase prepaid mins for the call then that is what I will have to do.. I just want to let everyone know that magic jack is not as advertised, do your home work

  509. John Says:

    I am so disappointed with MAGICJACK. First they started off offering the single priced purchase with a yearly charge of $19.95 and a one time administration fee for a selected phone number and everything seemed to go well with a lot of customer attention except for the large number of glitches in their system getting it to work well with PCs on which it was dependent. This was understandable and most of us accepted the drawback expecting things would technically improve with time. Soon they got greedy simply amassing new customers and totally abandoning “after-sales-service”; the little known secret that can actually make or break a company and business in my experience regardless of how successful the operation and sales may be in the beginning. Now the owner has the “millions’ and does not care and is taking customers for granted. What he does not realize is that for the longest time the driving force behind the business financial boom has been nothing else but the “price“, even if it only worked for 5 weeks. Soon the honeymoon with the price value will run out as it has for me. When you spend 40 hours trying to sort out problems with customer service on a chat line to no avail and then they also short-change you suddenly asking you to pay an annual fee for the phone number itself when you have already purchased a 5 year extention on your plan 2 years ago, they are now suddenly trying to shove it up your throat knowing you have no escape since you have already bought and paid for a 5 year plan. You suddenly realize there is no value at all because your own time is worth “Money” too you are wasting chatting online with their fake sense of customer service. I am therefore not surprised by the horror stories such as refunds being denied and the President and Owner denying claims of customer discontent instead of acknowledging them and promising to try and resolve the issues or get to the bottom of these issues. Instead he believes that for as long as new buyers are coming forth lured purely by what appears to be a miraculous price then everything is rosy. His arrogance will eventually cost him. It is unfortunate for those who bought the stock, because one of these days when the shit hits the fan the stock will collapse and the owner will belt and the owners of the “CALL” stock will be left holding nothing but valueless paper. Thank God I never bought any “CALL” stock even though had I considered it 2 years ago.

  510. abby Says:

    Terrible time. I cannot make a ph. call to anybody for the last 2 weeks without chatting to customer service for 30 mins or so, to go through things to restore the line, which is always very temporary. I hear the person say hello, hello, but they cannot hear me. Two chats today to magic jack customer service, very annoyed i asked for a mgr,but no mgrs there or a replacement magic jack–a request made many times that they just pretend not to notice. There seems to be no way of contacting anybody higher up who can give a refund for lost time or a replacement for an obviously faulty magic jack.

  511. Dave Says:

    Ordered a Canadian Magicjack and has not been delivered. They won’t answer emails or telephone calls, goes straight to message.

    STAY CLEAR of these guys!

  512. norman w.montanye Says:

    I’v tryed in every way too get intouch with someone but to no avail, to ask why I’m under ( REVIEW) for what ever that means. and have not heard from a live personal or an e-mail .and if they don’t whant my bissiness they can just say so, don’t just have you hanging on no very bisiness like . BIG NORMAN P/S no need to hide just say it like it is

  513. Elias Says:

    I agree with the customer service comments. I cant get the chat link to work. even worse, i cant call all the numbers in the use. I am asked to pay to call Cisco meeting place. thats not the end of it. I have had a bag stolen previously and i reported it to the police. the police was trying to call Magicjack but they were unable to contact them. Imagin LAPD cant call Magicjack. lol

  514. charles Says:

    IF THE AGENT TELL YOU THAT YOUR ACCOUNT IS UNDER REVIEW, THAT JUST SIMPLY MEAN THAT YOUR MAGICJACK ACCOUNT AND MAGICJACK DEVICE IS MARKED AS FRAUD..YOU KNOW WHAT DEAR FELLOW CUSTOMERS, IF YOU DISPUTE THE ORDER, OR SIMPLY THE BANK DISPUTE THE ORDER, THAT IS THE TIME THAT YOUR ACCOUNT ON THE MAGICJACK’S END, BE MARKED AS FRAUD…………….SHOULD YOU DEAR FELLOW CUSTOMERS THINK ABOUT IT………………AND I WOULD JUST LIKE TO LET YOU KNOW DEAR FELLOW CUSTOMERS, THAT EVERY SURVEY THAT YOU WILL GIVE TO EVERY TECH AGENTS, RESULTS TO THE WORK THAT THEY WILL HAVE………………IF WE WILL GIVE THEM THE LOW RATE, THE SUPPORT AGENTS WILL SURELY LOOSE THEIR JOB BECAUSE EVERY LOW RATE THAT WE WILL GIVE TO THEM ( E.G. *1–NEEDS IMPROVEMENT), WILL RESULT FOR THEM TO LOOSE THEIR JOBS..THAT IS WHY I AM ALL THE TIME GIVING ALL MAGICJACK SUPPORT AGENTS *1 NEEDS IMPROVEMENT RATE BECAUSE I HATE THEIR TECH SUPPORT..THEY REALLY NOT IN FLORIDA, IF ALL YOU KNOW. THEY ARE FROM INDIA AND PHILIPINE PEOPLE.AS YOU KNOW………..

  515. MELVIN COHEN Says:

    ever since i owned the magicjack plus, i have a problem where i can not dial out about 5 times a day, as i only get a busy signal instead of the dial tone. nothing your service people suggested worked. i think a replacement magicjack plus will solve the problem!!!

  516. me Says:

    Well, I must say I haven’t had a phone bill in six months. I haven’t had a dial tone or been able to receive phone calls either. I spent four hours last night trying to get it resolved. I was cut off and disconnected six times. They finally wore me down and at 8:30 PM I gave up. Their top 10% is in reality probally their top employees and they need fired. This saga has been repeated so many times since I took the bait and bought this piece of crap. I kept a copy of most of the dialogue and finally they offered me a new device, if I paid shipping and handling. Almost what I paid to start. No way will I give them another dime. Majicjack is not named properly. Should be called VoodooJack (me around).

    Someone come up with a class action and I’m in. Their corporate offices are in India, says a lot. They can hide there.

  517. mmac Says:

    I cannot get ahold of somebody in the TECH Dept to tell me how to keep my Phone Number. One would think after paying for the GOLD PLAN your Number would be still in service. But alas the number is dead . We’ve had the Magic Jack service going on two years with no problems until now. looks like i’m forced to look elswhere for our phone service. Thanks for nothing Magic Jack. Take fair warning potential clients. Don’t go there. Class action suit.YES YES YES. I’M ALL IN.

  518. Erwin Says:

    Magic Jack is not up front with its Canadian customers.

    I purchased the device with my one year free, and I chose a Canadian phone number. I have no recollection of paying an additonal $10 for the privelege (June 2010) I was offered a five year extension for a really good price, and I paid that when offered. Now, two years later they disabled my magic jack with a crytic message that I needed to renew my service. I was online on chat for over an hour – I had to wait for each typed response up to five and ten minutes – very slow. The operator insisted that I owed them 10 dollars per year of my Canadian phone number to be able to use the service I had already prepaid for. Needless to say, they own the “on button”, and I had to cave.

    My complaint is this. If they want to offer a five year plan to Canadians, charge them up front for the full cost of that service – IE including the 10 dollars per year to use it. I do not appreciate having an ususable pre paid service without paying more to access it.

  519. Rose Says:

    I have a few magic jack devices for members of my family, they have all worked fine, the issue is with the renewal and the $10 Canadian number fee. Have abslutely no problem paying any of these. However when Magic Jack makes errors in this area I should not have to spend hours on line with someone who cant answer the question, or chooses not to. Nor should I have to finally think it is corrected only to go through the whole exercise again.

    If magic Jack wants to be big, they seriously need to improve their customer service, just becasue of the lack of it I will be making arrangements to have my line back with Bell Canada. Lost me as a client for my personal business, the family lines I paid for and as a supporter of this device.

    I would not receommend this product anymore to anyone.

  520. Annemarie Says:

    I’ve been a magic jack customer since June 2009. I for the most part haven’t had a problem with it. I just recently renewed and was charged 31.39 in lieu of the 19.95 that I’ve been paying each year. I called the company and they said they had a price increase in Jan 2012 which now makes the annual renewal 31.39. I’ve had an active email address indicated in my profile/account but I was never contacted of this increase. While this charge is still so cheap and affordable, it’s the principle. The TV ads for MJ state that its only 19.95 a year~! That is such BS…it’s only that price per year if you buy into the 5 yr plan. From experience I’d rather not buy into that many years because there’s no guarantee the company will be around that long. These TV ads are false advertising….I believe the consumer should know what this product really costs. When you hear 19.95 a year….you think that’s what your going to pay. WRONG….again, it’s still dirt cheap but MJ needs to be up front in these ads. Their website does state the 5 yr plan but how many people check that out before watching their ads?

  521. Toru Shimojima Says:

    Please wait for a site operator to respond.
    You are now chatting with ‘Keira’
    Your Issue ID for this chat is LTK554078675820X
    Keira: Hello, how may I help you?
    Toru Shimojima: hi
    Toru Shimojima: I have just tried to add IDD balance but not reflected.
    Keira: May I have your magicJack number, please?

    Toru Shimojima: Actually I have never been able to add credit for IDD since I started using magicjack at all
    Toru Shimojima: (xxx)xxx-xxxx
    Keira: May I have your magicJack number, please?
    Toru Shimojima: Name: Toru Shimojima
    Keira: May I have your magicJack number, please?

    Toru Shimojima: serial?
    Keira: No your 10 digit magicJack number?
    Toru Shimojima: order# is TS2042xxxx
    Toru Shimojima: I need to check…]
    Keira: Okay thank you.
    Toru Shimojima: xxxxxxxxxxxxxxx
    Toru Shimojima: is that it?
    Keira: Please wait while I check that for you
    Toru Shimojima: for you reference, I have made the same claim and always the chat operator says they will escalate but nobody calls or contact me at all and sorry but I am extreemly upset and want to talk to the company before open a case.
    Keira: I am looking into this. It may take a while. Please bear with me.
    Toru Shimojima: If I knew IDD could not be used, I would NOT have choosen MagicJack…
    Toru Shimojima: today I am not going to give up until I get real answers.
    Keira: One moment please…
    Toru Shimojima: I kind of know that you are just a chat operator a 3rd party company just providing the service for support on behalf of YMAX or someone, I need to talk to them.
    Toru Shimojima: take your time, you should find my claims, all the past
    Keira: I will be right with you.
    Toru Shimojima: ok
    Keira: Thank you for waiting.
    Keira: I have checked here and it appears that your account is
    under review right now. It has been reported and our
    higher department are already aware of this issue. They
    will get back to you via email once they are done
    reviewing your account.

    Toru Shimojima: do you know how long it has been?
    Toru Shimojima: it has been in that same status SINCE I SUBSCRIBED!
    Toru Shimojima: Nearly 6months ago…
    Keira: Your account is under review and someone will get back to
    you. I will be reporting this and someone will contact you later for updates.

    Toru Shimojima: I can not accept that as an answer
    Keira: Please confirm if this is the best email address to
    contact you xxxxxxxxxxx.com?

    Toru Shimojima: yes
    Toru Shimojima: that also was told to me before, nobody wrote me back for 3 times
    Keira: Someone will get back to you to your email regarding the status of your account.
    Keira: We do not have timeframe for when they will get back to you via email.
    Toru Shimojima: No, i can not let that go
    Keira: However rest assured that this will be taken cared of.
    Toru Shimojima: I am saying NO, not your fault but they will NOT get back to me
    Keira: Unfortunately, as of now there’s nothing we can do only our higher department can tell you about the status of your account.
    Toru Shimojima: I want contact to that higher department
    Toru Shimojima: Let me talk to that person whom been leaving me in the dark for months
    Toru Shimojima: Take a set in my shoe, I waited and waited for months. How would you feel?
    Toru Shimojima: Magicjack does not care about its customer, do they? Maybe WMAX doesn’t.
    Keira: As of now you cannot make any transactions while your
    account is under review. Please wait for the email that
    will be send to you regarding the status of your account.
    Toru Shimojima: I heard that, Keira BUT sorry that is not what I am asking
    Keira: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don’t hesitate to chat us back. Thank you.
    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat
    You are not currently in a chat session.

    *****excellent support, just hangs up with a customer.

    Never buy magicjack

  522. Shuja Zaidi Says:

    I bought three majic jack. They gave me problems several times. Now I cannot renew the jacks. The answer I get that it has been rebewed. When I called custoer service which is useless, says your account is under review. I was also told to buy the new system instead of renewing. Majic Jack is playing a fraudlunet game with its custoemrs forcing customers to buy their new system. The reps of customer servives are some where in far East who speak like a computer

  523. victor melendez Says:

    Dear Sirs:

    I hereby submit a claim for abuse received from operators of chat in Spanish.
    I do not solve anything, mocked, behaved badly and are not worthy of working in the area of services.
    I annex a copy of the chat with Paul and Veronica held this day.

    Mr. Victor Manuel Melendez A.
    Mexico-Miami-San Salvador.

    Por favor espere que responda un operador del sitio.
    Usted está ahora en chat con’Pablo’
    Su identificador de problemas para esta sesión de chat es LTK554079279684X
    Pablo: Hola, ¿Cómo le puedo asistir?
    Victor Melendez Artiga: Por favor espere que responda un operador del sitio. Usted está ahora en chat con’Veronica’ Su identificador de problemas para esta sesión de chat es LTK554079278729X Veronica: Hola, ¿Cómo le puedo asistir? Victor Melendez Artiga: Please read the followingPlease wait for a site operator to respond. You are now chatting with ‘Jeremy’ Your Issue ID for this chat is LTK554079272603X Jeremy: Hello, how may I help you? Victor Melendez Artiga: Jeremy, I need help in spanish please, the comiunication whit Veronica failed Jeremy: Okay Jeremy: Please wait while I check that for you Victor Melendez Artiga: Thanks you, I was talking with her for long time Jeremy: Okay Jeremy: One moment please… Please wait while I transfer the chat to the best suited site operator. Usted está ahora en chat con’Veronica’ Su identificador de problemas para esta sesión de chat es LTK554079272603X Veronica: Hola, ¿Cómo le puedo asistir? Victor Melendez Artiga: Veronica soy Victor Manuel Melendez y se corto nuestra comunicacion de hace unos minutos y la estoy retomando Victor Melendez Artiga: Es sobre la falla del aparato por falso contacto. Veronica: Buenas tardes.Victor .. Estoy alegre de ayudarte. Victor Melendez Artiga: Ya llevo varios minutos aqui tratando de explicar que es una falla fisica y que requiero una reparacion fisica o bien un cambio de parato y no tengo solucion. Veronica: si, recuerdo Victor Melendez Artiga: Sigue en la linea???? Veronica: si Veronica: Por favor espere para verificarle esa información Veronica: Gracias por su paciencia en la espera. le daremos tu reemplazo. por favor me informen si está de acuerdo en la siguiente declaración: Veronica: Habrá un $ 20.91 ($ 24.05 para Canadá) y no es reembolsable (incluye el dispositivo, envío y manipulación de carga más IVA). Las instrucciones sobre qué hacer cuando la sustitución se reciba se incluirá en el reemplazo .. Victor Melendez Artiga: Se conserva el mismo numero telefonico o se cambia a otro numero? Victor Melendez Artiga: Otra pregunta, porque me cobran el reemplazo si la falla es del aparato? Victor Melendez Artiga: Otra pregunta, ustedes estan vendiendo un nuevo aparato para uso sin o con computadora. Si voy a pagar este equipo me es mejor comprar el otro, aunque me parece nada justo lo que ustedes están proponiendo. Veronica: si, por favor registre el nuevo dispositivo en la misma cuenta con el mismo correo electrónico y una contraseña para que pueda utilizar el mismo número de teléfono. Victor Melendez Artiga: las otras preguntas?????? Veronica: Sí, usted todavía puede comprar una magicjackPlus. Y usted tienes que registrarse primero y debe ser complemento en el equipo para el proceso de registro. Y debe estar registrado en la misma cuenta y accediendo a la cuenta existente con el mismo correo electrónico y la contraseña asociada a su cuenta. usted todavía puede utilizar el mismo número de teléfono y la licencia de un año del dispositivo. Veronica: es tu responsabilidad tomar el buen cuidado del dispositivo físico. Victor Melendez Artiga: Yo tengo pagado 5 años, porque solo puedo usar la licencia por una año. No estoy de acuerdo. Victor Melendez Artiga: Como sabe que es mi responsabilidad el cuidado fisico si ni siquiera han visto el aparato, yo no lo he abierto nunca, lo unico que hago es conectarlo. Veronica: el dispositivo de magicJack expirará el 1 de enero de 2016 y se puede transferir la licencia a que el dispositivo magicjackPlus nuevo. gracias. Victor Melendez Artiga: Es a todas luces una falla de calidad del aparato no del uso. No estoy para nada de acuerdo con su comentario Veronica: Gracias por esperar. Estaré con Usted en sólo unos momentos. Victor Melendez Artiga: Espero que asi sea, ya que estoy totalmente inconforme con su solución. Veronica: se puede saber cuándo compraste el aparato? Victor Melendez Artiga: Hace casi dos años, en Hallandale, en un Wal Mart. Victor Melendez Artiga: En la Florida. Victor Melendez Artiga: Yo vivo en Mexico y tengo departamento en Miami, lo uso cuando llego al departamento o cuando viajo. Veronica: bien, gracias Victor Melendez Artiga: Sigo esperando o que? Por favor!!! Veronica: gracias Veronica: Gracias por su paciencia en la espera. este asunto para el reemplazo se resuelve en el departamento de Inglés, que deben ser reportados y serán reemplazados por un nuevo dispositivo, que está bien con usted para charlar con Departamento de Inglés? ¿está bien con usted para hablar Inglés ni siquiera un poco? gracias. Victor Melendez Artiga: Mire con gusto. Pero ya perdí mas de una hora de mi tiempo. Digame que debo de hacer. Veronica: abrir una nueva ventana de chat y seleccione para el departamento de Inglés. gracias. Victor Melendez Artiga: En otras palabras, todo este tiempo no sirvió para nada. Todo fue tiempo perdido. Debo de volver a explicar todo el problema. Esto si que es una situación que debo de denunciar no por el dinero que es una tonteria, sino por la falta de honestidad con los clientes. Veronica: durante el registro, todos los términos y condiciones se dan durante el proceso, y usted no ha leído sobre ella. gracias por su paciencia. Victor Melendez Artiga: No entiendo nada de lo que escribió. En otras palabras debo de buscar la solución con otra persona que no sea usted??? Veronica: Por favor, extienda su paciencia ya que va a tener un reemplazo. gracias. Victor Melendez Artiga: Corto esta comunicación ya???? Es lo que me está dando a entender??? Victor Melendez Artiga: Para abrir un nuevo chat en ingles??? Victor Melendez Artiga: Ya anote el ID de este chat. Lo vuelvo a mencionar o ya no sirve de nada??? Veronica: Perdone la demora. Estaré con Usted en breve Veronica: este es LTK554079272603X Ya que ha estado silente durante algunos minutos, debemos descontinuar esta sesión de chat. Por favor haga clic aquí si requiere más asistencia: http://www.magicJack.com/techchat You are not currently in a chat session. You are not currently in a chat session. Veronica: Gracias por esperar. Estaré con Usted en sólo unos momentos. Veronica: Buenas tardes..Victor. Veronica: Por favor espere para verificarle esa información
    Victor Melendez Artiga: Este es un chat de mas de 2 horas que no me resolvio nada.
    Pablo: Por favor espere para verificarle esa información
    Victor Melendez Artiga: La operadora Veronica fue incapaz de brindarme ninguna solución, quiero presentar este caso al corporativo de MagicJack para presentar mi total inconformidad por el trato recibido. Ya que la operadora corta la comunicación en una grave falta de profesionalismo.
    Pablo: Un momento por favor…
    Pablo: ¿Puedo tener su número de teléfono magicJack por favor.
    Victor Melendez Artiga: 3862560748 perdone pero lo he mencionado muchas veces
    Pablo: Por favor, deme una descripción detallada del problema.
    Victor Melendez Artiga: Primero quiero decirle que tengo mas de 3 horas de estar informando del problema.
    Pablo: ¿quieres hacer un reemplazo?
    Victor Melendez Artiga: El aparato tiene con seguridad un falso contacto en su interior, en la conexión con el USB ya que constantemente se corta la comunicación.
    Victor Melendez Artiga: Eso es lo que he estado pidiendo, yo no puedo repararlo, no tiene ningun daño visible.
    Pablo: ¿estás diciendo que tu dispositivo USB tiene suelto?
    Pablo: ¿estás diciendo que tu dispositivo USB tiene suelto?
    Victor Melendez Artiga: No digo eso.
    Victor Melendez Artiga: El USB esta correctamente fijado al cuerpo del equipo.
    Victor Melendez Artiga: No hay ningun indicio de falla en el mismo.
    Pablo: pero cuando se traslado a otra Computadora usted puede hacer llamadas así.
    Victor Melendez Artiga: pero se conecta y desconecta con suma facilidad con solo mover la computadora.
    Victor Melendez Artiga: En ninguna computadora funciona bien. La que estoy usando en este momento es una Mac de apenas dos meses de uso.
    Victor Melendez Artiga: Tengo varias computadoras, todas nuevas.
    Pablo: pero se puede hacer y recibir llamadas así.?
    Victor Melendez Artiga: Si puedo hacer llamadas, pero el problema es que se corta con facilidad la comunicacion.
    Victor Melendez Artiga: Claro que puedo hacer llamdas pero el equipo no fnciona bien, con un leve movimiento se desconecta.
    Victor Melendez Artiga: Es como si manejaras un carro que se apaga el motor a cad rato.
    Pablo: que es normal mientras el magicJack puede hacer llamadas.
    Victor Melendez Artiga: no entiendo esta ultima frase’
    Pablo: eso es normal, siempre y cuando el magicJack puede hacer y recibir llamadas.
    Victor Melendez Artiga: no es nada normal, tengo el aparato desde hace dos años y se cuando funciona bien y cuando no.
    Pablo: sólo asegúrese de no utilizar ningún cable de extensión USB.
    Victor Melendez Artiga: Como va ser normal que el aparato se desconecte y se salga del sistema y vuelva a reiniciar toda la operacion.
    Victor Melendez Artiga: Y me diga la computadora no desconecte sus USB porque puede dañar su computadora.
    Pablo: sólo asegúrese de no utilizar ningún cable de extensión USB.
    Pablo: Un momento por favor…
    Victor Melendez Artiga: No uso ningun cable usb
    Pablo: Gracias por esperar. Estaré con Usted en sólo unos momentos.
    Pablo: se intenta utilizar con cable de extensión USB?
    Victor Melendez Artiga: Por favor quiero una solucion, ya estoy muy molesto con el trato del servicio. cada instante el equipo se sale y la computadora me dice que el disco no se expulsado correctamente. Esto no esta funcionando bien y ese es mi reclamo.
    Pablo: así que ¿qué quieres que haga? ¿quieres tener un reemplazo?
    Victor Melendez Artiga: Como que quiero que hagas? Que me resuelvas el problema? Que me reemplcen el equipo porque no estañ funcionando.
    Pablo: es por eso que le estoy preguntando si usted desea hacer un reemplazo?
    Victor Melendez Artiga: Es loque estoy solicitando desde hace horas.
    Pablo: es por eso que le estoy preguntando si usted desea hacer un reemplazo?
    Victor Melendez Artiga: Cuantas veces tengo que pedirlo. SI.
    Pablo: Habrá un $ 20.91 ($ 24.05 para Canadá) y no es reembolsable (incluye el dispositivo, envío y manipulación de carga más IVA). Las instrucciones sobre qué hacer cuando la sustitución se reciba se incluirá en el reemplazo ..
    Victor Melendez Artiga: Porque tengo que pagar si el aparato esta dañado internamente.
    Victor Melendez Artiga: Nunca lo he abierto.
    Pablo: y antes de que vamos a hacer cualquier orden repalcement, tendrá que registrar su información de tarjeta de crédito a su cuenta en la que se le cobrará una cuota de reemplazo.
    Pablo: usted no tiene ningún plan de seguro a su cuenta. y que es la tasa de sustitución.
    Victor Melendez Artiga: No es lo que vale, que es una bicoca, es el hecho de que el aparato no sirve.
    Pablo: Me puede dar su dirección de correo por electrónico favor.
    Pablo: entonces esta no es nuestra responsabilidad más. que ha utilizado este dispositivo magicJack de servicio comenzó: 01/02/2010
    Victor Melendez Artiga: Voy a buscar el corporativo de MagicJack y presentar copia de este chat y el de la otra persona, para demostrar la falta de capacidad, de atencion, de interes de parte de ustedes para atender a un cliente.
    Pablo: y eso se nota aquí que no tiene ningún plan de seguro y que son los gastos que usted tiene.
    Victor Melendez Artiga: Mi correo es vmmelendez@gmail.com
    Pablo: adelante señor
    Pablo: que será un placer si va a copiar este chat.
    Pablo: Tengo la conciencia tranquila y estoy haciendo lo que es correcto. y luego seguir adelante, no me importa. muchas gracias
    Pablo: ¿Puedo asistirle con algo más hoy?
    Victor Melendez Artiga: Claro que si, es lo menos que puedo hacer con un pesimo servicio que ustdes prestan. Ademas su ironia es de un idiota.
    Pablo: ya solo queda seguir las reglas. muchas gracias
    Pablo: Yo respeto su decisión, sin embargo necesito su plena cooperación con el fin para mí para resolver sus dudas, sin embargo, si usted no coopera me veo obligado a poner fin a esta sesión.
    Victor Melendez Artiga: Las reglas son para ustedes y para uno las insatisfacciones.
    Victor Melendez Artiga: mi correo ya se lo dije
    Pablo: Creo que ya les he proporcionado toda la información necesaria, me gustaría que pedir permiso para poner fin a esta conversación con usted. Gracias.
    Ya que ha estado silente durante algunos minutos, debemos descontinuar esta sesión de chat. Por favor haga clic aquí si requiere más asistencia: http://www.magicJack.com/techchat
    El ene 2, 2010, a las 11:31 a.m., no-reply@magicjack.com escribió:

  524. merle frye Says:

    just got disconnected to magic jack for as I have been told, talking an excessive amount of time. under there contract agreement it has a provision that says something in the order of talking to much may be cause for a disconnection but there surely is no verification as to how long that may be. had it for a few years and when i went to use it today, it has been disconnected with no warning as to the fact that I may have been talking in excess of there guide lines, with no guide lines mentioned. Also be aware of the fact that I had just recently paid the 32 dollars with credit card and now am not entitled to a refund not to mention that they are still false advertizing the price of $19.95 for a year when it has been jacked up to $29.95 months ago. All I can say is , BUYER BE WARE.

  525. Richard Says:

    I’m having an extremely difficult time communicating with Magic Jack. Two long exchanges over the computer have resulted in no real reply or reaction to my concerns. I also paid for international calls and have a record of that, but they suddenly started to tell me that I have no international minutes! I’m about to contact my credit card company with another Magic Jack complaint and have them deal with the charge for international minutes paid to Magic Jack that resulted in no service.

  526. Amer Says:

    Hi,
    I am really disappointed to find out that MagicJack won’t dial access numbers for almost all international calling companies such like G3 or similar. Whenever you dial calling companies numbers you hear recording of YMAX asking you to buy their international calling minutes!!! Really unprofessional!!! Chosing calling company should be one’s own choice!!!
    I would never recommend anyone for this not becuase for just this issue but knowing “how company runs their business with narrow minded policies and may become worse in very near future”

  527. Bill Says:

    Magic Jack is a RIPOFF. Mine does not break dial tone. Their tech support is a joke. No means to contact them directly. Only CHAT which they disconnect you from if you CAPITALIZE a word. hahaha. What a joke. In FAQ’s on low volume, they claim that the 3rd potential problem with low volume is your own ability to hear and you should seak medical help. Really? This company thinks they are professional? They are laughing at all of us on the way to the bank to deposit their millions from us all. Complete fraud, and I would tell DAN to his face that he is a liar and a cheat!
    Why isn’t there a class action law suit against these fraudsters?

  528. Meg Says:

    Instead of one renewal price over the years it is now two seperate , one for the device other for number. After 4 months after renewing. They now put a message on when ever dialing out saying about the number. It has hindered 911 calls with life threatning situation.
    In past they emailed out renewal notices but on this they are not but to those dialing out get the message repeatedly in a way that is harrasing!.
    When it comes to renewing price should include both not seperate and an email should be sent never a message on every outgoing phone call.
    Thier support does not listen or grasp what the customer says For awhile not I have had issues one way or another!
    But fact it stops a call from going through even emergency calls is what is really bothersome.
    I regret that I have recommened Magic Jack to many and will tell them so and why!!

  529. Sandra Says:

    I was told I could keep my old phone number but then I was told it was not portable. I had the same number for 30 plus years. Five months later I find out the number is not being used. I got online with MJ yesterday was guaranteed it could be transferred to my phone line. This morning I could call out on my old phone number but not receive calls. I later received an email saying I could not get the phone number. I called the prior carrier and AT&T and neither owns the number…No one apparently owns it.

    I logged into MJ customer service and was told it could be done. I was in the process of working with the customer service tech when I lost them. Logged back and was given someone else who directed me to do something totally different and I lost them too. I logged back in and was given Rosey. Who said I could not get my number because they cannot port other carrier’s numbers. I asked who the carrier is on the number…No answer. I asked her if everyone understood the policy because I had been told I could get the number.

    The address is:
    Magic Jack
    6846
    West Palm Beach, FL 33405

    I assume it is post office box number. I am going to contact the better business bureau too. No one knows you cannot speak to a real person on the phone until you have a bought the phone and you have a problem.

    May the force be with you because you will need it if you buy a magic jack.

  530. LINDA SAYS Says:

    I WAS REALLY EXCITED TO GET A MAJIC JACK AND WAS GETTING READY TO ORDER ONE TODAY. AFTER READINT THE 98% OF VERY UNHAPPY PEOPLE ABOUT THIS AWFUL COMPANY, I WOULDN’T DARE ORDER ANYTHING FROM THEM. THEIR CUSTOMER SERVICE IS AWFUL-IT SOUNDS LIKE THEY ARE OUTSOURCED AND DO NOT KNOW ANYTHING THEY ARE TALKING ABOUT. I AM CONVINCED I WANT NOTHING TO DO WITH A SLIP-SHOD OUTFIT LIKE THAT. I WILL BE SURE TO TELL OTHERS ABOUT IT TOO.

  531. Miriam Says:

    I should’ve read the real customer reviews first instead of listening to the Clear sales representative at Best Buy. There is no way to use this without plugging the device into a computer first. They trick you by claiming on the package that all you need to make calls is a high speed internet connection and a phone. It works right out of the box for only a few hours. Then you will get a message saying the device is not registered and you must plug it into the computer. The customer service agents have clearly been taught to go along with the misleading advertising. Below is the transcript of a chat I just had with MagicJack’s Customer Service.

    Please wait for a site operator to respond.

    You are now chatting with ‘Theodore’

    Your Issue ID for this chat is LTK554080264664X

    Theodore: Hello, how may I help you?

    Miriam: I am getting a message when I try to make calls that says that the magicjack is not registered and I need to plug it into a computer but my computer does not recognize it and the box said I would not need a computer to use it.

    Theodore: I see.

    Theodore: You may need to plug the device on a computer first for you to register it Miriam. Once registered, you can plug it back on your router.

    Miriam: I said my computer does not recognize it. The outside of the package said that I would not need a computer but now you are saying that I do need a computer.

    Miriam: Why do you advertise that no computer is needed?

    Theodore: Yes, that is only for you to register the device Miriam.

    Theodore: That is correct.

    Miriam: You should put that on the package that is false advertising and I will have to take it back to the store. I already told you my computer does not recognize the device.

    Theodore: We will determine on what’s causing the problem for us to apply the appropriate fix.

    Miriam: The problem is you don’t support Linux operating systems. How will you fix that?

    Theodore: I see. So you are using Linux/Ubuntu OS which magicJack doesn’t support yet.

    Theodore: Then you might need to plug the device on a different computer for you to register it.

    Theodore: That is only for you to register the device.

    Theodore: After that, you can plug it back on your router.

    Miriam: I am not using Ubuntu. It’s Debian. I don’t have access to another computer with administrative access to download software to it. You should not advertise that no computer is needed. This has been a total waste of time.

    Theodore: That is only for registration process Miriam for you to get a phone number for your magicJack device.

    Theodore: Then after that, you can plug it back on your router.

    Theodore: Simple and easy Miriam.

    Miriam: It doesn’t matter. I need a computer. Period. That is not easy if you only support certain OS’s. Also, you could have created some other method so that what you advertise wouldn’t be a total lie. Like registering by phone or sms.

    Theodore: It is not a lie Miriam as it is true that you can use MJ plus device without the use of computer.

    Theodore: However you may need to plug the device on a computer first for the registration of the device and after that you can plug it back on router.

    Miriam: It is not true. I cannot use my device. I tried to make a call and a get a recording telling me to plug it into a computer.

    Theodore: Yes as your MJ device is not yet registered.

    Theodore: The registration process is easy Miriam.

    Miriam: So, the bottom line is MagicJack requires a computer to be used.

    Miriam: Easy, if you have administrative rights to a Windows OS.

    Theodore: Only for the registration of the MJ plus device.

    Miriam: Can I use it without registering it?

    Theodore: You may for test calls but later on you may need to register the device.

    Miriam: What does that mean? How do I register the device right now to make phone calls without using a computer as you advertised?

    Theodore: One moment please…

    Theodore: Please click here to see the video on using MJ plus

    Miriam: Why? Are there instructions for registering it without a computer?

    Theodore: Yes

    Theodore: Please do click on it.

    Miriam: Can you just tell me the steps or email them to me? I don’t have time to watch a video. I have already wasted enough time on this tonight.

    Theodore: To register your magicJack PLUS, please follow these steps:

    Theodore: 1. Plug your magicJack PLUS into a USB port of your computer (PC or MAC)

    Theodore: a. If using a MAC, double click the magicJack PLUS icon that appears

    Theodore: b. If using a PC, magicJack PLUS software will load automatically

    Theodore: c. Click on “Click Here To Register” in the left window of the magicJack PLUS SoftPhone

    Theodore:

    Theodore: 2. Follow the on-screen instructions to register with your personal information. You will be given the option to select a number during this registration process

    Miriam: I have already told you that my computer does not recognize magicjack. Also, these instructions require a computer.

    Theodore: You have asked for the steps and I just gave it to you.

    Miriam: No I asked you if the video included instructions for registering WITHOUT a computer and you said “yes”. I asked you to send me those instructions.

    Theodore: There is no way to register the device without the use of computer.

    Theodore: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.

    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

  532. Rick Roitman Says:

    add me to the list…i upgraded to a plus a few months ago…a short time later i gave them $100 for 5 yrs…they credited that to my old mj…i didn’t notice it for awhile…now they won’t change it to my plus device…”company policy”…if you want to see where your money went just notice the photo of the inventor at the top…he’s on some tropical island enjoying all of our money and believe me, doesn’t give a crap about any of us…if he did he would fix the lousy customer service.

  533. Rickhi Says:

    This is the most rediculious company I have ever dealt with. I am dealing with an issue since April and they cannot resolve the problem but they did charge my card for the service up to 2015.

  534. Clif Freedman Says:

    I selected a 388 prefix number which was available and was given a 299 number! I asked MJ to change it for me and they wanted me to pay an additional $10 to change the prefix. I got NO help from the on line chat…I am cancelling the transaction!

  535. Carrie Lowry Says:

    HORRIBLE!!!! Rude customer service rep who only continued to put me on hold and come back with “I’m sorry, How else may I address your magic jack concerns” at least 5 times before ever so rudely ending the phone call without transferring me to someone who could assist or offer me a refund. Not to mention how difficult it was reaching a live person to begin with. I had a unique problem that would require live person attention that I am still left with no answers. HORRIBLE TO PROVIDE SUCH LOUSY CUSTOMER SERVICE !!!! NO EXCUSE FOR IT

  536. RAHEEM AZEEZ Says:

    l been rip off by majic jack l pay them in advance of five years with this bad services l never enjoying the service,it may work to day next day is off, now is not working at all,l can not access to my majick jack account,my passward never work ,l can not sgin in to my account, this msg will come out that device am using is not reconginised with the passward or e-mail address, why contact them no reply.
    thanks
    larry azeez

  537. Manuel Crisol Says:

    This is the 3rd time I bought the Magic Jack Plus. The first 2 I returned because they could not make it work.
    I’m still waiting for them to make it work. I can call but I can not receive calls. Meanwhile they have my phone number
    and I can not port it to some other service because they refuse to release it. This is definitely a criminal enterprise!!!!

  538. Ravi Says:

    Hi.. Magic jack customer service is horrible. they never answer for the question that we ask. If they dont know the answer they will simply disconnect the chat. It happend to me today and i have details.. if anyone from magic jack wants i can share.. Worst part is they dont allow to call any of calling card access numbers (they block it). Customer service will not be responding to these queries and they will put blame on other side. I got fed up with this and i want to return it to them..

  539. Mike Says:

    Looks like a scam, walks like a scam, talks like a scam – it’s a scam.

    Maybe it works great for some and so much the good for them.
    But the obsure nature of their own website (a childish, poor design with no actual contact and buisness information and no clear pricing), and the weak answers given by it’s creator above says it all.

    [quote] The real issue is that there are professional bloggers hired by our competition to disparage the company.[quote]

    What competition? Name one! They have courts for that sort of thing when it’s happening for real.
    That’s a baseless claim made by a childish and unprofessional… person. I can’t call someone like that a developer.

    A real professional would properly deal with, and work with, the BBB to get their F out of the gutter. Instead the owner chooses to argue on a blog that, with all due respects, has no power to deal with HIS probems. It is really only for public exchange of information, if his company really was starting to fix it’s problems, you’d start seeing that sort of information here too, eventually.

    This isn’t the only blog site I’ve seen with all problems and complaints.
    All-in-all I have all the information I need to make the decision NOT to ever deal with Magic Jack.

  540. Mike Says:

    Another bit of information I just found, all the more reason not to do business with Majic Jack

    http://www.bbb.org/washington-dc-eastern-pa/business-reviews/not-elsewhere-classified/magic-jack-plus-in-ashburn-va-235990049

    They pull up stakes and move just to not deal with the BBB? Sounds like a scam to me. I’m happy for everyone it still works for.

  541. Martha Says:

    Yo estado buscando atencion al cliente en español pero no lo e podido encontrar yo kiero saber por que si yo ya no estoy renobando el Magick jack ustedes me estan quitando de mi cuenta de banco lo del aparato por favor arreglan eso por k yo ya no renobe nada con ustedes por favor pongan mas atencion en las cosas porque la vez pasada tambien me kitaron 10dlls y no se de que y estaba en atencion al cliente en ingles y la persona que me estaba atendiendo corto la comunicacion cuando le dije que quien les abia dicho que me cobraran ESA cantidad y despues paso lo mismo asi que por favor yo no hablado ni lo e echo por internet asi que si me hacen el favor de checar la cuenta para que bien me regresan mi dinero por que ya ni tengo el aparato , muchas gracias y espero buena respuesta gracias

  542. Shaimaa Says:

    I received a call from a number 266696687 and she told me she listened to my voice mail on the court number where i am a victim of a particular case unfortunately i gave her valuable details, so please i want to report that the magic jack is spying on our calls and gets very personal details like the social security, the last and first name I am too scared and i tried to call back this number but it is a fake number Please report spam, that we magic jack users are subjected too. Thanks

  543. ann woodward Says:

    I bought a Magic Jack device 3 years ago but didn’t use it til this year.
    All goes well as long as all goes well. When you have an issue, nothing goes well.

    Three days ago I lost sound on the device. Yesterday I spent approximately NINE hours with chat. I spoke with 5 different people. I repeated the same operations several times for each of the 5. Two times the tech access my computer for interactive chat. Nothing worked. I did the same operations so many times, I no longer needed instructions from the techs.

    This morning, I started again, after 2 techs, 1 hour, and no solution, I agreed to try later.

    I cut and pasted my chat with the last tech. You would not believe the conversation if I had not done that. He was the 2nd tech I had on that call. I immediately asked for an on-line supervisor (a suggestion from another employee). Request ignored. 3 hours later, still no sound. “Felix” suggested accessing my computer; the screen said wait for the person best suited to help me. After about 10 minutes I attempted to ask how much longer and discovered that the chat had been ended.

    Ending the chat occurred with about half of the techs I worked with. After so long, or when they had exhausted their “fixes”, the chat was suddenly ended. Soooo frustrating to have to start all over and type in all the particulars.

    End of story? Still no sound, much frustration at not being able to speak with anyone. I WILL write to the corporate officers and to the BBB. I repeat, as long as it works, the device is great. Woe be unto him who experiences a problem. I have lost 2 full days, dealt with an extremely rude (and dishonest) tech, and still have no sound.

  544. Peri Says:

    Before this experience today, I had no trouble with my MajicJack. No, to the contrary. I loved my MajicJack. I was sad when my laptop tumbled to the ground and landed on my it, crushing it’s tiny lifeless body. But after this “customer service” experience, I will take a jackhammer to the damn thing if I can find it!

    I would love to get my hands on the idiot that calls this customer service!

    Please wait for a site operator to respond.

    You are now chatting with ‘Dory’

    Your Issue ID for this chat is LTK554083221971X

    Dory: Hello, how may I help you?

    Peri: I need a replacement magicjack. Mine is broken.

    Dory: Hi Peri.

    Dory: I’m sorry to hear that.

    Peri: I can’t find where to order it on the site but I did see that replacements are 10 + S&H

    Dory: May I have your phone number please?

    Peri: 214-XXX-XXXX

    Peri: I would repair it myself if I had a soddering gun. The wires just came loose.

    Dory: Thank you.

    Dory: One moment please…

    Peri: Well, I would try to repair it. I don’t know if it would work afterwords. LOL

    Peri: ok

    Dory: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Peri: ok

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with ‘Jeanille’

    Your Issue ID for this chat is LTK554083221971X

    Jeanille: Hello. My name is Jeanille. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

    Peri: ok

    Jeanille: Thank you for waiting, Peri.

    Peri: Sure

    Jeanille: The device is physically broken, correct?

    Peri: Yes, ma’am!

    Jeanille: I see.

    Jeanille: I understand that. You can have the replacement magicJack even if you will not return the defective device but you need to pay for $10.00 plus the shipping and handling cost of $9.95 plus the 4.8% regulatory fee. Total cost is $20.91. You will retain the same phone number and its expiry date. Just chat us back here once you got the replacement unit so we can transfer or port the phone number properly for you.

    Peri: That’s pretty expensive shipping and handling for such a small package. Can I just buy a new unit at the store for 40 bucks and tack an extra year onto my account that comes with the new unit?

    Peri: I am currently paid up until 12-12-2015

    Jeanille: That’s the replacement fee for broken device. You may purchase a new device instead from the store and you can request us to transfer the remaining years of service from your old device to your new device that is of the same type.

    Peri: OK. That’s a better option for me then. Now, can I upgrade to MagicJack Plus and still retain the years I have left on my current broken unit?

    Jeanille: Yes, you can do that. However, you will retain the same year of service from your old device to your new device. That means to say, your magicJack Plus device will expire on 12/12/2015.

    Peri: So I would not get the free year that normally comes with the unit?

    Jeanille: Yes, Peri.

    Peri: Oh. That stinks.

    Peri: May I ask why?

    Jeanille: By default, the year of service will be forfeited as we cannot transfer remaining years of service from a different type of device.

    Jeanille: The year of service can only be transferred once and that is during the registration process.

    Peri: I plan to make MagicJack my only phone for many years to come, as I have for many years already. You cannot do anything to at least allow the year that comes with the device and set the new end of service date to be 2016 on the month and day it is activated?

    Peri: I would be losing a few months of service that way but it would go a long way in making me a loyal customer.

    Jeanille: I’m sorry, but that’s not possible.

    Peri: Do you have a supervisor I can speak to regarding my concerns? Or would it be better for me to call somewhere?

    Jeanille: You’re talking to one.

    Peri: Is there a manager then?

    Jeanille: Our manager is not chatting and we always abide rules implemented by the management.

    Peri: Guest assistance? Customer Care? Anyone that would possibly listen to reason and would want to retain my business?

    Jeanille: I believe I have provided you all the necessary information with regard to your issue and we are just running in circles with you insisting on what you want and with me answering the same answers all over again. I would like to ask permission for me to end this chat now. If you have any other concerns, please don’t hesitate to chat with us again. You have a good one and take care!

    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

    You are not currently in a chat session.

    I work in customer service myself and I know how rules are. They were made to keep abuser from abusing. I am not trying to abuse anything. I am asking for what is fair.

    Say what??? She disconnected me!!!!!!

    Please wait for a site operator to respond.

    You are now chatting with ‘Dexter’

    Your Issue ID for this chat is LTK554083222402X

    Dexter: Hello, how may I help you?

    Dexter: How are you today?

    Peri: I need the phone number and address of someone in management so I can lodge a complaint.

    Dexter: Okay, i hear your concern

    Dexter: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

    Dexter: Please tell me what is the issue all about so that i can help you.

    Peri: Actually, I need to complain about someone with whom I was chatting with a few minutes ago. She was rude and disconnected the chat without allowing me time to respond to her last message.

    Dexter: Okay, i understand you on how you feel right now.

    Dexter: let me assist you on the issue that you are encountering now..regarding the manner of the previous operator, all our chats are being reviewed by our higher management..

    Dexter: and they will see the conversation that you had with that operator..

    Peri: I understand that there are rules and regulations, policies and procedures. I work in Customer Service, myself.

    Dexter: Okay, good to hear that..

    Peri: I don’t want to wait for them to review it. I want names and numbers now, please.

    Peri: Thank you, Dexter.

    Dexter: Okay, please post your comment here on our chat now about the issue that you encounter with that operator..

    Peri: I wish to speak with someone, not chat about it.

    Peri: Thank you.

    Dexter: you are most welcome.

    Dexter: i am afraid to tell you that we only do chat support here.

    Dexter: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

    Dexter: we have number but for the sales only.

    Dexter: which is 1-800-649-1271

    Peri: You can copy and paste all you want but that’s not going to calm me down. In fact, it’s only going to make YOU the recipiant of my wrath, too. PLEASE, you have no customer service phone numbers???

    Dexter: Okay, i understand you on how you feel right now but we only do chat support here..we have number but for the sales only which is 1-800-649-1271

    Peri: What do you do for the customers that have MagicJack Plus and they have no computer to chat on? Don’t they have a customer support phone number to call?

    Dexter: Okay, we only do chat support here.We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

    Peri: THIS, this chatting with people, this is NOT customer service.

    Peri: This is insane!!

    Peri: How many times do you plan to copy and paste that same message that has nothing at all to do with what I am here for???

    Peri: I do indeed hope that someone in management is reviewing this thing!

    Peri: I will be making a copy of it, too.

    Dexter: It is because that is the only support we had here..

    Peri: That is pitiful!

    Peri: I need the phone number and address of someone in management so I can lodge a complaint.

    Peri: I would also like their name, of course. Thank you, Dexter.

    Dexter: Okay,i hear your concern but we do not have phone number here..we only do chat support

    Peri: OK. Thanks for nothing. I will file my complaint with the BBB.

    Dexter: You can post your complain here on our chat

    Dexter: since our higher department will be reviewing this chat

    Dexter: and in that way they will be able to know on how you feel and hear your concern

    Peri: Will they call me if I ask them to?

    Peri: Dear manager of unknown name and location. Please call me regarding your piss poor excuse for customer service.

    Dexter: I cannot promise you that they will call you but you can include your email or active phone number upon posting the issue.

    Peri: 214-XXX-XXXX

    Peri: my email is XXXXXX@XXXXX.com

    Dexter: Okay, thank you..i know that you are mad on the previouse operator regarding on how he/she assisted you.

    Peri: I think the issues is pretty clear. Your customer service needs to be revamped and if you need help with it, I am available. I have worked in customer service for 12 + years and this is possibly the worst I have ever encountered!

    Peri: If I could cancel my service and get my money back, I would.

    Peri: I will not renew my service at the end of my contract and I will never again recommend your services as I have in the past.

    Dexter: Okay, i understand you on that.

    Peri: I encounter hundreds of people a day in my line of work and I have used MagicJack as a good example of phone service with them all the time but no more! Never again! Instead of using your company as a good example in my training of customer service, I will be using it as an example of the worst!

    Peri: Do you really understand that? I mean really???

    Dexter: Okay, and the mean reason is becuase you were not assisted well

    Dexter: right?

    Peri: That is more then correct. As well, I was “hung up on” while chatting with the last agent.

    Peri: No one in this company wants to actually provide customer service, just copy and paste!

    Dexter: Okay, have you review the chat and ask yourself why that operator did that to you?

    Peri: I know it’s your job and you do an excellent job of coping and pasting… but please!! That is no way to treat a paying customer! Why that operator did that to me was because she was rude, unfeeling, unconcerned with my needs and unwilling to do her job!

    Dexter: you are also working and following rules right?

    Peri: Yes. I know how rules are. They were made to keep abuser from abusing. I am not trying to abuse anything. I am asking for what is fair. What is right. What is decent!

    Dexter: if you are following rules..then you will understand that we cannot bend rules here and we also follow orders.

    Dexter: Okay, now tell me the issue

    Peri: We do have rules in our company but we also have the brains to know when the rules need to be bent and to provide the world class customer service we are famous for, sometime we actually have to go all out and break them all the way to the nub!

    Dexter: so that i can see on what is the best solution.

    Dexter: Okay, i understand you on that but Rules is rules and if you are running a business too..you will really understand that.

    Peri: I have the chat transcripts from the last chat copied. It will do you no earthly good to read them. That is why I wanted a manager so I could explain my concerns and give them feedback on the agent I chatted with so she can learn to have some manners and not hang up chats on people.

    Peri: Rules are rules and business is business. Have you ever heard the old saying, “The customer is always right”? I was not only made to feel as though I was wrong but that I didn’t matter. What is a business without it’s customers???

    Dexter: Okay, here is the situation..

    Peri: Policies and procedures are in place to teach the agents what the boundries are. But sometimes you have to think outside the box, Dexter. Do you get me? There is a world outside of the boundries that are only crossed into for exceptional situations.

    Peri: I was merely asking if I could speak to a supervisor or manager to see if the rules could be bent for a special set of cercumstances and she hung up on me!

    Peri: RUDE and uncalled for!

    Dexter: Okay, i can help you on that now if you want to speak to our supervisor regarding this matter.

    Peri: Oh… but here’s the catch. She tells me SHE IS the supervisor!

    Dexter: Okay, thank you for that information..

    Peri: That is why I am insisting on speaking to someone in Management!

    Peri: Someone above her!

    Peri: Someone that will coach her on what she obviously is missing… manners and empathy!

    Peri: OH… I hate when I get poor customer service but this is going to make one hell of an example in my customer service classes!!!

    Dexter: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

    Peri: OMG Nooooooooo!!!!

    Dexter: okay..

    Peri: That’s what the other lady said and that’s when the problems started!!!!

    Peri: I am going to try to call the sales number and talk to them. I am tired of typing and this is going nowhere, fast.

    Peri: Dexter, I wish I could say it’s been a pleasure chatting with you but that would be a lie.

    Dexter: Okay, i understand on how you feel and what you wish to happen but we really do chat support here.

    Dexter: I will report this as a Comments and Suggestions, so that the concerned department can evaluate it. We do appreciate feedback link this form our customers. Is it okay to put your name as reference for the Comments and Suggestions? that is the only thing that i can do for now..

    Peri: I hope you have a wonderful a day. Please have good laugh at the crazy customer service trainer when you get a chance. Sorry to take it out on you but your companies service stinks!! Bottom line. Goodbye.

    Peri: Yes. Go ahead.

    Dexter: Okay, that will be included..

    Peri: If you think it will help. Tell them to call me, write me, or show up at my house!! Whatever works!

    Dexter: Yes, that will be included too..

    Peri: I don’t think it will help though. Until it starts hurting them in the wallet, they will ignore me and other’s like me and then it will be to late. Their business will crumble.

    Dexter: Okay, i understand you on that.

    Dexter: Is there anything else I may help you with today?

    Peri: Were you trained for you job by a person or by completing modules online? Are you at home workers or in a contact center?

    Dexter: We are here as a whole, person that will help our customer with good customers service regarding magicjack..

    Dexter: considering the issue and follow rules..

    Peri: How do I get a job doing what you do, if for instance, I wanted to treat people like crap and get paid for it?

    Peri: Here as a whole? What does that mean?

    Dexter: Just to clarify, am i treating you crap now?

    Dexter: regarding this chat that we had now…

    Peri: No. Not you. Your company. No, Dexter. You have been very tolerent and understanding of me and I appreciate that.

    Dexter: am i rude? did i treat you like crap?

    Peri: I would offer you a job in my company if you appied. I would know for sure you are good at following rules! LOL

    Peri: Do you work from home?

    Dexter: Thank you for that, that is why i am asking you to put your comments and suggestion on the issue and what you wish to happen here on our chat

    Dexter: since our higher department will be reviewing this chat and on that way they will know on how you feel and on your concern..

    Peri: Yes. Thank you for trying to help. It’s just something that isn’t going to be settled in a chat. That’s why I wanted to speak to someone.

    Peri: Do you work from home?

    Dexter: I understand but we really do not have phone number here and what i told you was the best solution that i can help on you here on our end.

    Dexter: No

    Peri: You are in a contact center, is that correct?

    Dexter: No, we are here at west palm beach florida office.

    Peri: OK. Thank you. What country are you from?

    Dexter: You are most welcome..USA of course.

    Dexter: Is there anything else I may help you with today?

    Peri: OK. Thank you. What is the address of your office there in Palm Beach, FL?

    Dexter: Okay, we only have this address magicJack LP, PO BOX 6846, West Palm Beach, FL, 33405

    Peri: OK. Thank you. So you are not in a building that has an address?

    Dexter: Okay, i am afraid to tell you. That is the only address that we are allowed to give.

    Peri: Why are you afraid?

    Peri: I live in Dallas. I am not going to come there. I only thought to send a letter there.

    Dexter: just a term..i really want to help you on this and what i told you is the only way of helping that i can make.

    Peri: Ok Thank you. Why don’t you tell me who your direct supervisor or manager is so I can send a compliment about you?

    Peri: I will look for the address on the internet. A person can get any information the need on the internet if they know where to look.

    Peri: The office I work at is accessible on the internet, for instance.

    Dexter: Okay, i understand but we are not allowed to tell you and we have limited access here on our end..we are only allowed to transfer you to them

    Peri: So, I understand your hesitance to share your offices address. I wouldn’t give my address out either. It was silly of me to ask. Forget about it.

    Peri: OK. Rules. There are a lot of rules in your company.

    Dexter: I know that you understand that peri.

    Peri: I do. Sorry for asking. It was really just an attempt to get the information I wanted by going through the back door. I should have known there were rules about that. LOL

    Dexter: thank you so much peri..By the way thank you for your time and cooperation, i really appreciate it..

    Peri: Well, Dexter, go ahead and ask me one more time if there is anything else you can do for me. I will answer no this time. I promise.

    Peri: I am calmer now.

    Dexter: Okay, is it okay with you if i ask you on how i assisted you?

    Dexter: Good to hear that..

    Dexter: i know that you fell bad on the previous customer service that you encounter, but is it okay with you if i ask you a rate on how i assisted you?

    Dexter: it was nice to chat with you..

    Peri: I am still upset and going to give someone a piece of my mind when I figure out who is responsible for this companies rules… but I am at least calmer now and I have a plan. Thank you for allowing me to vent with you, Dexter. You’ve been a real champ!

    Dexter: okay, thank you..and i understand you on that

    Peri: You are a 10! You’re company, on the other hand is a 0… a big fat 0!

    Dexter: Okay

    Dexter: To be eligible for your reward, please click here. Your reward instructions will be emailed to you. Thanks again!

    Peri: Ta ta for now.

    And with that, I clicked on the link and did the survey on the services provided, giving he agent a 5 (after all, it’s just his job to follow rules and orders and he did calm me down a bit by trying to make me see that it was all about the rules LOL).

    Now I am on the great search for true and actual customer service from someone at MajicJack. Wish me luck (or a quick and painless death, which will probably come sooner then actual customer service from this company LOL).

  545. Jaime Says:

    I “was” a magicjack customer until this evening. Clearly they’ve lost their way and will never get my business again. This is a classical case of a company that looses its’ soul and customers in the process.

    Watch the arrogance in this support chat session :

    Jaime and Gina Pxx (Customer): Nothing to do with the TOS. We are in customer service territory here. Do you or do you not have a support/customer service escalation process. Clearly seems Level 2 has the ability to do whatever they want.

    Ezekiel: Read our TOS.
    Ezekiel: I believe you never read it.
    Jaime and Gina Pxx: I have my answer.. you are about to loose a customer
    Ezekiel: There is no way of us giving you a replacement without you paying the shipping charges. Now, do you want us to send the replacement or not?
    Ezekiel: Is that a Yes or No?
    Jaime and Gina Pxx: I love the fact that I can save/cut paste this service log. your service sucks. I’m done buying your mickey mouse, defective, crappy product
    Ezekiel: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don’t hesitate to chat us back. Thank you.
    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

  546. Y Says:

    They have the worst customer service.
    It is TOTALLY a SCAM.
    I paid on June for 2 years service, by Nov they ask me to pay again ?!?!? WTF
    i contact customer service, the way they respond it sound like the customer service don’t care.
    IT is unacceptable.
    when i ask to talk to a manager, he or she without my permission terminated the conversation.

    IF U THINKING OF BUYING the magicjack, THINK again !!!
    their customer service are BxxL SxxT

    This is not the first time, i have issue with them. last 2 times i was tired n don’t like talking to them anymore
    so i force to pay what they ask for..

    NOW AGAIN ?!?!?! FXXX them

    THE COMPANY IS A SCAM
    SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

  547. sean jamshidi Says:

    I bought my nj+ since july and complained over 50 times, all they do is that their staff is looking into it. Still nothing, their operators ask me for the same information, name, contact info and such, you would think they punch that into their computers and have it. What kind of service is this? I got ripped off buying the device and I can not even get my account registered to use it. Really pissed off.

  548. Rophe Omega Says:

    A FOOL IN A CLASS BY MYSELF

    When I paid for my MJ+ then promptly there after paid for a 5 year subscription Magic Jack applied the funds to the old standard phone on top of the 5 years I already had on that one. I thought I would have two lines for 5 years instead I have paid for the MJ+ so it can sit on a shelf and collect dust. While the old standard is paid until 2019.

    Today I was in chat for three hours, with three techs doing the same routine three times until I finally was able to use the old phone. The one they insist I paid the subscription on. They are sure I will pay again to use MJ+.

  549. Linda Says:

    I have had little issue with majic jack. The one area that is problematic is the use of majic jack on satellite internet. Other than that, all is well.

  550. srcog Says:

    I had a terrible experience with this horrible company. My MJ Plus worked for a couple months and then stopped working. They do not accept phone calls, so you must “chat” with reps who have terrible customer service skills. They chat with several people at the same time, so it takes 10-15 minutes for them to respond to even the simplest of questions or comments. I spent 6-7 hours total doing this before I finally gave up and went back to Vonage. SO not worth my time And of course they could not fix the problem, and also refused to send me a replacement unit. When I signed up with Vonage, MajicJack tried to charge me $30 to port my phone number back to Vonage. I learned from other forums they cannot do this, so I simply did not pay it. They then released my number as the law requires them to do. Failed attempt at extortion! Of course, they also refused to refund the money i wasted buying the defective product and paying for the year of service. Someone needs to sue these crooks!

  551. Am Says:

    Majic Jack is blocking all 3rd Party service long distance provider’s numbers to force consumers to buy their own long distance minutes. We believe this is not fair. We use Simple Call to call international numbers and they are very cheap. But Majic Jack has blocked all their local access numbers. So, if you dial local access number it will direct you to Majic Jack sales pitch. Majic Jack international rates are not competitive at all and additionally they are blocking all compititions this way. This is costing much more than a regular phone service provider, so we switched back to our previous VoIP provider.

  552. Earline Morris Says:

    My Magic Jack cuts off when it wants to, when am talking business on the phone, It just cut off .I pay for 5 years service.

  553. Daniella Says:

    Wow, I am so grateful that I had problems paying for this piece of junk! I had to resort to their “live chat”, which turned out to be the biggest waste of time. I ended up going back and forth with someone supposedly named “Jayne”, who obviously did not understand English, and disconnected my chat when she did not know how to respond. When I tried again, i got another person supposedly named “Sonya”, who was also clueless, and put me on hold (via chat!) for 15 minutes, while sending me canned responses to keep waiting. She finally disconnected me. Thank God, I was unable to pay!! Based on the scam practices that I’ve read about on this page, they would have probably overcharged me, and then they would have had my card number for future unauthorized deductions! What’s scary is that I first did research on it, and found a couple of sites jam packed with awesome reviews! Apparently, they were all lies set up by the company, and these are the true reviews from actual customers! BUYER BEWARE!!! From my own personal experience, their customer service (if you can call it that!) is HORRIBLE!! And from other custmers’ experiences documented here, the product itself is pure garbage, and the company is a SCAM! They truly deserve a class-action suit!

  554. Nunya Says:

    DAN BORISLOW, you are 100% delusional, and apparently nothing but an ass. Your attitude is beyond uncalled for, and you are sooooo out of the loop on what your customer DISservice agents do. I have logs to prove it. You have stolen over $70 from me in total, and no one can reach your company…but I’ve located your attorney, Mr. Ederer, and will proceed in such manner. Oh, and of course, I will NEVER use your piece-of-trash MJ again, and will persuade as many people as possible (and I am incredibly well connected, as I work in entertainment) to boycott your substandard products.

  555. Herbert Smith Says:

    I do love the product. The customer service, however, is HORRIBLE! I do not exaggerate to say it’s the worst I’ve encountered. The “live” chat takes for ever. The problems: a basic lack of technical expertise at the web help centers; inability of chat personnel to answer precise the question put to them; abrupt termination of the any session that goes over a few minutes frequently in the middle of your typed response; and, frankly, an inadequate command of English. I’ve been in the computer business for forty years. How can you create such a great product and then drive people away with absymal customer service? I wouldn’t have believed if possible before I began to deal with MJ. No further renewals at my end. When my two subscriptions expire, I’ll march away as quickly as possible. If I were offered any kind of refund, I’d do it today!!!!!

  556. Maggie Says:

    I’ve had my Magic Jack for well over a year now and voted ‘yes’ to be being satisfied with Magic Jack’s customer service although I have no idea whether it’s good or bad because I’ve never needed to use it – so to me that’s a ‘yes’, I now have only a cell and my Magic Jack having dumped the regular phone company because their service was terrible, their web site was worst and the cost was ridiculous. I’ll stay with Magic Jack as long as it costs me, for an entire year of service, less than it cost me per month for a regular phone. I never miss an opportunity to tell people how wonderful Magic Jack is and why I love it so!

  557. Joe Says:

    Magic Jack is a ripoff! Their customer service is the worse I have ever seen. I had called to complain about the increase in services from $19.95 to $29.95. The customer service rep actually had the nerve to tell me that rewards were only for “valued” customers. I have been with Magic Jack going on three years and am not considered a “valued” customer. Can you believe this crap???

    I next chatted with a different rep. This rep pointed me to the linked button at the top right corner of the chat window which states “End chat now and receive a 48 hour reward”. Supposedly this reward allows customers to renew at the old price of $19.95. I followed the directions and ended the chat. I gave the feedback in the survey required to receive the reward. Several days later I had not received anything so I entered chat again. Now get this. When I explained the entire issue to the rep that rep had the nerve to tell me that the reward would NOT be given to anyone who leaves negative feedback. In other words, if you are not satisfied with the service and say such in the survey you will not receive the reward. lmao… You gotta be kidding!! I then tried the survey again and gave positive feedback. Still no reward!!! I saved all my chats and took screenshots of the same. I intend to seek legal action against Magic Jack and will NEVER recommend them to anyone!

  558. Greg Says:

    that is the last time they are going to rip me off I just renewed for $30.00 now they want the 34.95 not the difference they waited to give me half price when I renewed

  559. pal Says:

    When it came to market my husband bought it ,it was good because we were saving money but had some problem we cant dial any toll free number from magic jack after too much talking with them they solved the issue . Now it done crazy It wont let me dial any access number of any long distance company my husband talk to them and they say its our policy you have to buy overseas long distance from us isn’t it ridiculous .Even more funny it also wont let me dial any number that end with 0000 or 5050 they think its long distance company access number. I just don’t like it any more thinking to not use it more when it finished its term . Thanks to cheaper cellular company like Mobilcity and Public Mobile.

  560. Cisco Says:

    I loved my Magicjack, I would have told everyone to get one, UNTIL i had to deal with customer service. They cut of my number and then cancelled my 5yr renewals, I fought to get these reestablished but was stone walled and told that a tech would deal with it and no time was given for this to be done. 6 months later they still havent sorted this out. This is the worst ever customer service in history. Great product when it is working and only then

  561. Robert Says:

    There is no telephone address search function and this is VERY FRUSTRATING .
    Palm had a very nice search function for phone calls .
    This issue must be fixed or I will bail on MagicJack .

  562. Phil Says:

    I just want to say to people. Watch out for magic jack expiring your purchased long distance minutes. If you buy long distance from them don’t buy more then you need for 6 months. Otherwise don’t buy it from them at all. If it goes above the 6 month limit you will find you have no long distance at all. They will steal your money this way.

  563. Cisco Says:

    THIS MESSAGE IS FOR THE OWNER OF THE MJ COMPANY

    I would love to be a loyal customer and want to give your company a chance to make things right.
    I have had the worst ever customer service ever on a number of occasions from this company. I have paid for more than 5 MJ’s and extended two of them. one day their computer system moved my 5yr extension onto a redundant MJ. I called and was advised that their tech team would work things out. Eventually they removed my phone number and effectively removed 10yrs of service that i had paid for. They refused a refund and offered no compensation or correction of the issue.

    LTK554090722138X
    LTK554090727618X

  564. Kathy Says:

    Does anyone know if you can safely pass your MJ on to someone else? I got on the website and I can not change the info on it or delete it. I was told by the chat that it cannot be deleted but if I give it to someone else, that my user name goes with it. So, the new owner will have my user name and address and email address. I don’t know if this is an issue or not but it doesn’t seem right. How, in this world of technology is it possible that they can’t change my information on the website? What if I moved to another house? I get so upset with their chatting and their copy and paste answers. I switched to ITP and have had no issues and love it! It’s has been an expensive lesson for no Magic Jack phone service!

  565. Kathy Says:

    And the saga continues. I found a phone number for Magic Jack. I called and left a message, figuring I wouldn’t hear anything. I got a call back!! at 12:33 A.M. on Saturday morning! (that’s just after midnight) I talked to a man who sounded more like a robot than a person but he had to be a real person since he answered my questions. However, suddenly there is a mysterious charge of $100 on my account for international calls. I asked him when the calls were made and he said Nov and Dec of 2012 and January of 2013. Funny since I never had the thing active and working in my house and it has been in a box since April 2012 when I first tried to use it. So, he even told me he would turn me over to collections if I didn’t pay it. He said if I did pay it, he could take my information off the account. I asked to talk to his supervisor and he quickly agreed. I heard some shuffling on the other end and then the same voice came back on the phone, just slightly muffled. I asked if it was the same person and of course he denied it. Kind of reminded me of “Peggy” :) I finally told them I would be reporting them and hung up. I immediately filed a report with the FCC. Hope it accomplishes something.

  566. doris ganton Says:

    This is my 2nd MJ. I agree, the customer service is not easy to use nor good. One needs to actually talk not type in a lot of situations.
    Also, despite the ads that it will work without a computer, it will not work without a router !!!And who would own a router unless he also had a computer? The only thing it saves is having to sit and wait interminably for the MJ ad to run on the computer when turned on.
    The charges for most things they say are free are pretty hefty. Certainly not free.
    It works well, as well as your internet connection, and is very handy. But does have many drawbacks.

  567. TR Says:

    Below is my chat with Magic Jack Customer Support ( I use that loosely) today. Started with one who then transferred me to one of ther to 10% customer service reps??? really? they basically cut the chat session at the end because they had no clue what I was saying. Word of advice to companies considering sending their customer service over seas…dont! . Wow, how crappy and customer service be????

    Please wait for a site operator to respond.
    You are now chatting with ‘Jayne’
    Your Issue ID for this chat is LTK554091343081X
    Jayne: Hello, how may I help you?
    John Doe: over the weekend I received several replies to requests for passwords on my account which I did not request. Now I am unable to log in
    Jayne: One moment please…
    Jayne: May I have your magicjack phone number please to check it here for you?
    John Doe: 123-345-5678
    Jayne: Thank You
    Jayne: Please wait while I check that for you
    Jayne: Thank you for waiting
    Jayne: May I have your E-mail Address for me to check it here for you?
    John Doe: xxxx@xxxx.com
    Jayne: Thank You
    Jayne: Do you have @xxxx.com E-mail?
    John Doe: not any longer..I sold the company last January. I had 2 magic jacks, and one was supposed to be transferred to them and the 123-345-5678 was to stay with me.
    Jayne: One moment please…
    Jayne: I can change e-mail here
    Jayne: but i need to verify information first would that be okay?
    John Doe: sure
    Jayne: Please give me the following for Verification purposes:
    Jayne: 1. Full Name
    Jayne: 2. Email address
    Jayne: 3. Physical address registered with magicJack
    John Doe: xxxxx@xxxx.com
    Jayne: Okay
    John Doe: 123 Main Street, Anywhere US
    Jayne: Okay
    Jayne: Please wait while I check that for you
    Jayne: do you have the MN Address?
    John Doe: We need this split into 2 accounts…The Magic Jack with (111-222-3333) should stay with the MN address. The Majic Jack Plus with number 123-345-5678 is mine and stays with me.
    Jayne: One moment please…
    Jayne: it is not possible to split into 2 accounts once the mJ devices are already registered
    John Doe: why??? one is their company property and the other in my company property. they need to be split up.
    Jayne: once the mj device is registered it would be the mJ device Security Purpose
    Jayne: so that in any case someone stolen your Mj device
    John Doe: Well then I will return mine and you can replace it?
    Jayne: the other person could not change anything
    Jayne: May I know where did you purchase the mJ device?
    John Doe: From Magic Jack, and I just purchased another one which I have not registered yet.
    Jayne: Okay
    Jayne: You may need and RMA to return it John
    John Doe: I have to say I have some serious concerns and questions as to how someone was able to go online and have you change my login information and password to MY account? especially when my credit cards are on file??
    Jayne: One moment please…
    Jayne: Please wait while I check that for you
    Jayne: is the new mj device is still on 30 days trial period?
    Jayne: I have not heard from you in a while. Do you wish to continue this chat session?
    John Doe: yes, sorry
    John Doe: yes
    Jayne: Okauy
    John Doe: have not set it up yet
    Jayne: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Jayne: I mean
    Jayne: do this to get RMA
    Jayne: Please click the link below
    Jayne: http://my.magicjack.com/returns.html
    Jayne: let me know once done
    John Doe: I dont need to RMA the new one I have not set up yet, but the one that is locked to the other account. (123-345-5678)
    Jayne: Please wait while I check that for you
    Jayne: it would not be possible
    Jayne: since it is already registered last 2011-12-13
    John Doe: We I need some sort of a solution. There was nothing posted about not be able to unlink MJ’s from an account once registered. I’m not going to purchase another one.
    Jayne: I’m sorry for the delay. I’ll be right with you.
    Jayne: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Miriam’
    Your Issue ID for this chat is LTK554091343081X
    Miriam: Hello. My name is Miriam. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
    Miriam: Thank you for waiting.
    Miriam: you owned 2 magicJack devices, right?
    John Doe: Yes, and I just purchased a third which I have not activated
    Miriam: Alright.
    Miriam: So, what do you want with your magicJack devices?
    John Doe: Of the 2 I currently have had , one is for a company which I sold in 2012 (214)628-6298 and the other line (214)810-8535 is for my new company. They need to be able to have control of theirs and I the same with mine. So I need to have their number set up with their own account and same with mine.
    Miriam: I will be right with you.
    Miriam: Thank you for waiting. I’ll be with you in just a moment.
    Miriam: Thank you for waiting. I’ll be with you in just a moment.
    Miriam: I appreciate your further explanation about the matter, John.
    Miriam:
    Miriam: John, I am sorry, but, these devices were registered on the same account and it’s not possible to separate them as of the moment.
    John Doe: Then what I am asking is to simply return the one device that cannot be separated in exchange for a different one that I can set up on it’s own. I just purchased an additional unit and I don’t see why I should have to purchase another one because of this glitch.
    Miriam: I will be right with you.
    Miriam: This is not a system glicth.
    Miriam: glitch**
    Miriam: It’s just that, the feature is not possible with magicJack.
    Miriam: If the device is still on the trial period, feel free returning it back to us.
    Miriam: Can I have the order number on this purchase?
    John Doe: OK, then shouldn’t this be clearly stated when someone sets up multiple devices? I don’t have the order number but the previous person -looked it up. its the phone number 123-345-5678.
    Miriam: Can you still recall when did you place the order?
    John Doe: I can not access my account because someone gave this other company access to the account without my permission and allowed them to change the login information and password.
    John Doe: January 2012 ish
    Miriam: If the device was placed last year then, it’s no longer on the trial period.
    John Doe: I know! right now you are telling me that I cannot switch my number to another account which makes that device completely useless to me. I’m looking for some help in resolving this via swapping out this device for the same that I can set up under a new account, or my alternative is to return the additional one I just purchased and go elsewhere for phone service.
    John Doe: Also FYI, it should be clearly stated when someone is adding additional devices to an account that this can not be unlinked.
    Miriam: John, if you’re referring to the magicJack PLUS device you’ve ordered last 01/29/2013 then, that is possible to be returned.
    John Doe: do you have any idea of what I am telling you???? please connect me to a manager.
    Miriam: Yes, I have all idea.
    Miriam: The question is, are you sure you have placed this device last January 2012?
    Miriam: Or what specific device you’re trying to return?
    John Doe: PLEASE CONNECT ME TO A MANAGER in the U.S.
    Miriam: John, I am the last person you can chat with.
    Miriam: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don’t hesitate to chat us back. Thank you.
    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

  568. Bob Says:

    The inventor of magic jack needs to listen and solve customer service problems rather than pretending they don’t exist, as his attitude is attrocious. Magic Jack gives no warning that the year-long subscription about to come due. It just renders your account useless; not good if you have conference call to make at 7am for a very serious work-related call. Also, this past week magicjack ended my subscription over two months early so I had to “renew” even though my subscription wasn’t due. MagicJack charged my credit card of course, but did not renew my subscription. Dirty, incompetent bastards. Now I have to convince them that I paid my renewal fee and that they need renew my subscription. Sounds simple, but you WILL NOT BELIEVE HOW BAD THEIR CUSTOMER SERVICE IS.

    I have used the Magic Jack “tech chat” twice without success. Also, Magic Jack either hires workers who speak English as a second language on the “tech chat” help site – or they hire remarkably incompetent and ignorant people. They don’t listen and they actually strong-arm people after its clear to the caller that the chat-help-person is either not paying attention or is too stupid to understand the issue and help. Its absolutely innefectual and reprehensible. See the example above.

    My next step is to open a formal complaint to the Federal Trade Commission and advise them of abuse, incompetence and fraud at the hands of this poorly-run company. I will also be advising VISA that my account was charged and no service or product was provided. I will leave another post when I get my money back from this awful, hideously managed company.

  569. private Says:

    So simple everyone. If they overcharge you or charge you wrongly. Do a charge back with your credit card company. Magic Jack hates this because it costs them extra and more fees. Trust me

  570. angel j perez Says:

    HI MY NAME IS ANGEL J PEREZ AND I TRYING THAT SOMEBODY EXPLAIN TO ME WHAT IS HAPPENING TO MY MAGIC JACK PLUS, AND A CUSTOMER FOR ABOUT 4 YEARS AND I HAVE THREE MAGIC JACK PLUS, BUT ONE OF THEM IS EXPIRED LIKE FOR THREE MONTH AGO, I TRIED TO RENEW IT SINCE THE BEGINING BUT THE SYSTEM IS NO LET ME DO IT, I DONT KNOW WHY? I HAVE SPOKED BY CHAT ROOM LIKE WITH FIVE DIFERENT PEOPLE AND NOBODY HAVE GAVE ME ANY ANSWER, ALL OF THEM SAY THE SAME THING TO ME AND IT IS ” WE ARE ZORRY WE GONNA TRY TO FIND OUT WHAT IS HAPPENING TO YOU MAGIC JACK GIVE US YOU E-MAIL ADDRESS AND WE LET YOU KNOW WHATS GOING ON” BUT CAME ON I HAVE BEEN WAITING THREE MONTH WITHOUT PHONE IN MY HOME, WHAT DO I HAVE TO DO NEXT? MY MAGIC JACK NUMBER IS 610-241-8446. I NEED YOU HELP ASAP. THANK YOU.

  571. D.R. Says:

    D.R.: Call logs on line, I need them!

    Mike: I’m sorry for the delay. I’ll be right with you.

    Mike: One moment please…

    Mike: Are you still with me ?

    D.R.: yes

    Mike: For you to be able to get the calls logs you want, you will have to get a Subpoena, Court order or any Legal Paper. Please contact your attorney for the help on getting the necessary papers.

    Nothing like good customer service!

  572. James Sumner Says:

    My girlfriend wrote the following information to Magic Jack Corporate Office Headquarters and Magic Jack U.S.A. YMAX Corp., 5700 Georgia Avenue, West Palm Beach, FL 33405 in the form of a paper letter seven times with no reponse from anyone 7 times: (In the RE(Subject Line) she wrote my magicjack phone number and that this letter should be forwared to the correct department.) First, she made the point that I paid $64.99, plus tax, for my MagicJack Phone Service for 5 years, which was paid for in advance. (It looked like a way to save money.) During all of that time, as noted in their letter, my call forwarding has been removed. I did not ask for that nor was I told that it was going to be removed, nor has anyone from MagicJack Phone Service returned any of my money for not having that service that I paid. I do not have it still and can not phone and can not reach anyone on their online site that will help me get my money back. Yet, their online site can keep me on their site for hours and hours. I have had my service for about a year, without it working, including not having call forwarding. Yet, I have been trying to get my money back since I had the service.

    Second point made in the letters that were sent 7 times, with no response from anyone: most of my phone calls are dropped. I can be on the magicjack line with a imporant phone call and my service is dropped. I was not told before I paid my $64.99, plus tax, that my phone calls would be dropped and in all 7 letters it was asked that Magic Jack to please return my $64.99, plus tax.

    Third point made in all 7 letters: A great deal of phone numbers that are local phone number for this area can not be placed on my magicjack phone service. The same rule holds true on others phone numbers: some phone numbers can not be placed with magicjack. My girlfriend asked again in all of her 7 letters, which is the second time she asked, for MagicJack to please return my money.

    Fourth point made in all 7 letters: There is not a way to talk to someone directly, only online. The call center does not answer questions in reference to problems with service.

    My girlfriend clearly asked in her summary for my money back and at the top of all of her letters she typed when she sent each letter. So, on each letter she listed the dates of all 7 letters that had been sent.

    My girlfriend also sent a copy of the letter that was sent to MagicJack that read in all of the 7 dates the past 6 letters, along with the date of current 7th letter, were sent to: Federal Communications Commission, 445 12th Street, Washington, D.C.20554 on February 8, 2013, but we have not heard anything from them either. (My girlfriend enclosed a copy of the letter to MagicJack, along with a letter to them asking for their help.)

    I want my money back from MagicJack but I am out of ideas on how to do that. If anyone has any ideas on how I can get my money back, please contact me. Thank you…

  573. Debbie Says:

    Read the last part. I have the transcript of customer service for a simple problem. My chat helper was rude and unable to help. I stayed on chat for over two hours. I was never provided a supervisor when I requested one. I think the customer service is in another county. I guess I will go with another phone company. That is the only thing that is within my power. I also will not recommend magic jack to anyone else. Too bad they suck at customer service.
    You are now chatting with ‘Jared’
    Your Issue ID for this chat is LTK554093494574X
    Jared: Hello, how may I help you?
    Debra hello
    Debra : My outgoing message is not working
    Jared: Hello debra
    Jared: Let me fix that for you .
    Debra i: ok, thanks
    Jared: Is this your Magicjack phone number 3305483330?
    Debra : yes
    Jared: Please wait while I check that for you
    Debra : ok
    Jared: One moment please…
    Jared: Is your Magicjack plugged in right now?
    Debrai: yes
    Jared: I will be right with you.
    Jared: Are you using a USB extension cord?
    Debra : yes
    Jared: Kindly try to plugged your Magicjack device directly tot he USB port without using the USB extension cord..
    Jared: Inform me once you did
    Debra: ok, please wait….
    Debra: ok
    Debra : are you still there?
    Jared: Thank you for waiting. I’ll be with you in just a moment.
    Jared: yes
    Jared: is your Magicjack starting to load?
    Debra: It is finished
    Debra: the outgoing message still doesn’t work
    Jared: when you try to call what message you will hear?
    Debra i: no message, it disconnects after 10 sec. of ringing
    Jared: I’m sorry for the delay. I’ll be right with you.
    Jared: Does your dial pad appear on your computer screen?
    Debra yes
    Jared: Thank you for waiting. I’ll be with you in just a moment.
    Jared: Does it reads Stock Symbol Call
    Debra: yes
    Jared: Ok
    Jared: Kindly try to restart your dial pad click on Menu>>Advance User>>Restart
    Jared: Then tell me once your done
    Debra: We will be disconnected from our chat
    Debra: or not?
    Jared: I will be right with you.
    Debra: I have done as you requested and the dial pad has been restarted successfully
    Debra i: please wait for me, I will be back
    Jared: Now try to check again if the problem still persist or not
    Debra: The problem still persists
    Jared: I’m sorry for the delay. I’ll be right with you.
    Jared: I’m sorry for the delay. I’ll be right with you.
    Debra ok
    Jared: I will be right with you.
    Jared: Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.
    Debra what is a router
    Debra: what is my modem?
    Debra Jared, are you there?
    Debra What does my modem/router have to do with my outgoing message?
    Debra there is no outgoing message at all.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Francine’
    Your Issue ID for this chat is LTK554093494574X
    Francine: Hi, Good Day, This is Francine and you may address me as so, Just give me time to review what’s the issue all about so that I can have a background on the problem. Thank you
    Debra: ok
    Francine: Thanks
    Francine: Thank you so much for the wait time, Debra
    Francine: I got your concern
    Francine: Do you have the magicjack device with you now?
    Debra yes
    Francine: Where is it plugged now ?
    Debra my pc
    Francine: Is the dial pad visible now in your computer screen ?
    Debra: yes
    Francine: Does it says Stock Symbol Call on the center of the pad ?
    Debra: yes
    Francine: Please click the link to download and run the magicJack upgrade:
    Francine: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe
    Debra: done
    Francine: Thanks
    Francine: Please unplug the device and plug it on the other port of your computer after a minute
    Debra ok
    Francine: Tell me once done
    Debra: it is restarting now
    Francine: Tell me once done
    Debra: ok
    Debra: it is finished
    Francine: Good to hear t hat
    Francine: Now please try to make a call
    Debra The phone rings twice and disconnects, just like before
    Francine: Is the problem only with outgoing calls not with incoming ?
    Debra: the problem is that there is no busy message. Did we get the problem understood?
    Debra: there is no outgoing message at all.
    Francine: That is why I am verifying so we can understand each other
    Francine: Or are you referring about dial tone ? (Is this Francine lady for real????)
    Debra Nobody can leave me a message when I am not home
    Debra : Do you understand? It has nothing to do with a dial tone
    Francine: Can’t I ask you a verification Maam?
    Francine: That is why I am asking for me to acquire the main cause of the problem
    Debra : What are you asking me for?
    Francine: Would that be okay if I ask you questions ?
    Debra: yes
    Francine: Is that okay?
    Debra yes
    Francine: I am trying to help you here Maam so please help me just by answering
    Francine: That’s what I am asking
    Francine: Alright, let’s proceed now
    Francine: Again, what is the internet security installed on that computer ? (Why does she ask me this?
    Debra: what does that have to do with magic jack not providing my message to callers? I think you should be looking at what problems magic jack has. If my friend calls my phone number when my computer is OFF and does not get a message from magic jack saying I am unavailable, that has nothing to do with my computer security system because my computer is OFF anyway. Please explain your logic.
    Francine: If I am not mistaken, you have just mentioned that just now, right ?
    Debra No, that has been my problem all along. I am sorry but I have been on this chat session for over an hour and neither you nor Jared have fixed the problem. As a matter of fact, you have taken me through the same process as he did so it was a waste of time. Do you think you can help me or not?
    Francine: I am good in troubleshooting not in guessing maam
    Francine: And do you want to be helped ?
    Debra: yes, that is why I called. It seems like you might not understand my problem.
    Debra Please tell me what you think my problem is
    Francine: I told you I am not good in guessing that is why I am asking verification
    Francine: Hope you got what I mean
    Debra If my callers call my phone number when my computer is OFF they not get a message from magic jack saying I am unavailable. In other words, my voicemail is off when it is supposed to be on.
    ebra: If my callers call my phone number when my computer is OFF they not get a message from magic jack saying I am unavailable. In other words, my voicemail is off when it is supposed to be on.

    Debra: Will you please explain to me what you understand is my problem?
    Francine: I didn’t got your last statement
    Debra: Will you please tell me what you understand is my problem
    Debra May I please chat with your supervisor?
    Debra “I am good in troubleshooting” Let me see you prove it
    Francine: Did you come here to seek help or just to complaint?
    Debra You cannot help me. May I please chat with your supervisor?
    Francine: I respect your decision, however I need your full cooperation in order for me to resolve your concerns, however if you don’t cooperate I am forced to end this session.
    Francine: Goodbye
    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat

  574. gary Says:

    Dont ever try to add internachional minutes to your magic jack, you’ll be very dissapointed.

  575. jack Says:

    i lust my magic jack password and email address ,am using laptop for magic jack… please help me my magic jack is useless

  576. jack Says:

    What am only having with me is the magic jack number and the magic jack USB adaptor please help…………..

  577. www.webstatsdomain.com Says:

    When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each
    time a comment is added I get several e-mails with the same
    comment. Is there any way you can remove people from that
    service? Thank you!

  578. Chaz Says:

    This is the 3rd interaction with the CS at MJ. The customer service reps are programed to help you if your device is not working which they have proven they are not very good, but not if you are dissatisfied with the misleading renwal service.

    Please wait for a site operator to respond.
    You are now chatting with ‘Hero’
    Your Issue ID for this chat is LTK554099343173X
    Hero: Hello, how may I help you?
    Charles Wong: I just renewed my Magic Jack and it still says expired.
    Charles Wong: reciept is TS28925591
    Charles Wong: hello
    Hero: Please wait while I check that for you
    Charles Wong: okay
    Hero: Thank you for waiting.
    Hero: As I have check it here, you registered your device with a premium number which is your Vanity Number: (647) 693-1423, right
    Hero: ?
    Charles Wong: No this number was the number I had before, I just wend to renew as it was expired.
    Hero: Your magicJack device is already activated. However, your Vanity number: (647) 693-1423 is already expired and you need to renew it separately for $10.
    Hero: Please login to your account portal for you to see the status of your number status.
    Charles Wong: how is this a vanity number when it was my mj number from before
    Hero: You registered your device with a premium number which is a Vanity Number: (647) 693-1423, Charles/
    Charles Wong: I used the MJ for a year with this number, as it was the number I was forced to use since my number was not able to be ported.
    Charles Wong: So are you saying that every year I will need to pay to keep renewing this number?
    Charles Wong: So then the service is 40 a year not 30
    Hero: Yes.
    Charles Wong: By the way it was not a vanity it was a list of numbers that I picked from.
    Charles Wong: So if I dont renew this number what will muy number be?
    Charles Wong: and will it be changing every year?
    Hero: But you choose the option that say’s “I want a Vanity Number” upon registration process/
    Charles Wong: Did i do that today?
    Hero: No. Last 03/30/2012.
    Charles Wong: So if I do not renew that what will my number be?
    Hero: Then you do not have an active number with your device and you cannot complete receive and make calls with your magicJack device.
    Charles Wong: fine
    Charles Wong: so what am I paying 30 for?
    Hero: Please unplug your magicjack and plug it back in after 20 seconds.
    Hero: Then test your device and see if it works.
    Charles Wong: So the $30 is nothing without the extra 10, so the fee is not 30 a year it is 40 a year. Thats false advertising.
    Hero: $10 for your number and $29.95 or $99.75 for your magicJack device.
    Hero: One moment please…
    Charles Wong: We should have also be advised that if we wanted to make calls with this device then we needed to pay the extra 10. for the phone number every year.

    — Hero wished not to answer the question on what happens if I do not renew the vanity so he passes me to Joyce who still avoids answering the question.——–

    Hero: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    Please wait while I transfer the chat to the best suited site operator.
    You are now chatting with ‘Joyce’
    Your Issue ID for this chat is LTK554099343173X
    Joyce: Hi there, Welcome to the higher level of support.This is Joyce, I’ll be assisting you today! Please hold for a moment. Let me read your chat with your previous operator so that I can assist you right away, thanks.
    Charles Wong: Joyce, I feel like I am being misled
    Joyce: Hi there Charles , not need to worry we will discuss it all now
    Joyce: Hold on a momen t
    Charles Wong: can we speak on the phone?
    Joyce: As much as I want to help you on that but we only support through chat
    Charles Wong: is there a number I can call
    Joyce: No Charles we only support through chat
    Joyce: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.
    Charles Wong: I just paid you $42 for a service that advertises $29.99 this is not a technical issue
    Joyce: That includes $10.00 for your vanity phone number, Right ?
    Charles Wong: I was not awher that by picking a number from a list was a vanity number, and now I am being told that if I did not pay the extra $10 I would not be able to use my MJ
    Charles Wong: this being told to me after I paid the $30
    Joyce: As I have checked here, you have selected a Vanity magicjack phone number when you registered your magicjack device. Since Vanity magicjack phone numbers costs $10 per year, the charge you see on your account now is for the Vanity magicjack phone number you have selected..
    Charles Wong: You do not offer vanity numbers in Canada
    Charles Wong: Dont worry about it, how long to I have to decide to cancel and get a refund?
    Joyce: Until the payment processed
    Charles Wong: So what your saying is I can not cancel now
    Joyce: Yes Charles
    Charles Wong: Okay so the risk free guarantee is also a farse.
    Charles Wong: fine I will join every one else and post this conversation at http://blog.laptopmag.com/magicjack-inventor-responds-to-customer-service-complaints
    Charles Wong: since customer service is what your company lacks
    Joyce: Okay
    Joyce: Is there anything else I may help you with today?
    Charles Wong: nope

    The device is very unreliable most phone calls drop after 3 min. Maybe the normal MJ works better but the plus is a plus size disappointment but still better than the customer service.

  579. Tyler Says:

    Just got MJP…plugged it into my home laptop to register it at about 4:15. Still downloading or whatever at 4:50. Finaly the “Click here to register” opened up….

  580. Stephanie Chuchman Says:

    This is ONE of about 20 calls to fix my double and tribble billing of my MJ and I am a 8 year client!! I have no long distance even though I pd for it serval times! and someone got mad at me and just deleted one of my phones for over 3 months..I have been waiting on their so called review department for a year!!!!! NO customer service!!! When u call their billing department they keep saying they can not hear you and hang up. This tech said I was not answering and that too was a LIE and he /she disconnected me!!!
    Please wait for a site operator to respond.
    You are now chatting with ‘Micah’
    Your Issue ID for this chat is LTK1115301485982X
    Micah: Hello, how may I help you?
    Micah: Good Day :)
    Stephanie Chuchman: Hell how are you? This is my problem about a year ago I got over billed 4 times. I talked with 1/2 dozen agents. Even someone on a phone, no no idea how I got them..From the billing department. Anyway the person got upset with me and shut off my MJ even. A nice agent fixed that for me after 4 weeks of no phone and said someone would get back to me about my years in advance I paid for and my international minutes. No one has ever gotten back to me or fixed it and I am afraid to complain because of what happened last time.
    Stephanie Chuchman: sorry did not mean to say hell ment to say how r u
    Stephanie Chuchman: typo
    Stephanie Chuchman: sorry
    Micah: One moment please…
    Micah: Please wait while I check that for you
    Micah: Please wait while I check that for you
    Stephanie Chuchman: ment to say hello
    Micah: Okay no problem
    Stephanie Chuchman: thanks so much I really appreciate your help!
    Micah: You are most welcome
    Micah: Thank you for holding Stephanie ,as to what I’ve checked your account here in our database it appears that your account is still under our reviewing process by the desired representative and basically, that is the reason why you are unable to make any transactions in your account.
    Stephanie Chuchman: it has been a bit of a problem and I own a mj and a mj plus and have been a good client for over 8 years.
    Micah: One moment please…
    Stephanie Chuchman: thanks no rush
    Micah: Thanks
    Micah: Your most welcome
    Stephanie Chuchman: Micah
    Micah: One moment please…
    Micah: Please extend your patience. Rest assured this will be brough up to our Review Department.
    Stephanie Chuchman: they have said that for a year now
    Stephanie Chuchman: wow its a problem I know its not your falt at all but whats the issue?
    Stephanie Chuchman: Is their anyone I can call regarding this?
    Stephanie Chuchman: It was in the summer of 2012 Micah
    Micah: Let me check on the exact date.
    Stephanie Chuchman: are u still there ;-) ok
    Stephanie Chuchman: thanks ;-)
    Micah: Yes i am.
    Stephanie Chuchman: I appericate anything u can do.
    Micah: I cannot assure you with the time frame but the report has been processed with High Priority.
    Stephanie Chuchman: Micah this is not your fault and I totally understand this but if you look at the records you will see this is what has been said to me repeatedly for a year now and is why I got upset in the 1st place. Again I know it is NOT your fault.
    Micah: Please extend your patience. Rest assured this will be brough up to our Review Department.
    Stephanie Chuchman: Is there any phone number you can call or anyway you see for me to resolve this issue? Would U agree 11 months is a VERY long wait?
    Micah: Can you give me your best email address so that we can e-mail you?
    Stephanie Chuchman: At what point 5 years the review department has been getting it for the last 11 months Micah? With High Priority! Ok thanks Micah. heavenlyhund@yahoo.ca Same email address for 7 years Mich thanks…
    Micah: Thank you for that information, from now on I suggest you check your given email address from time to time.
    Micah: You are most welcome.
    Micah: No worries at all since this issue have a resolution, it may not immediately be notified but the notification will be done as soon as possible.
    Stephanie Chuchman: Not your fault as I said but not great service. It is quite frustrating to say the least.Feels like a waste of time honestly. Thanks again for your help. Well I have done this with 6 diffrent people and 11 months of a wait I do not see that things look very promising Micah. No avence to you but everyone sez the same thing and nothing is done. You have a good day..
    Micah: Thank you and have a great day.
    Stephanie Chuchman: Does MJ have a phone number u can call?
    Micah: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.
    Micah: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
    Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat
    Well that may be true, but it is doing nothing to assist my issue of over billing and dubble billing for over a year. However I understand u are limited in your scope of assistance.

  581. David Breaux Says:

    I’ve found how magicjack will eventually be screwing people!
    And its broken down to the minute!

    I started service and forwarded the calls t9 my cell phone.

    The first year went off without many troubles.

    But now once I renewed another year they say call forwarding is no longer available?

    WTF! I thought.

    I went online to view listed features and call forwarding is there with a pay per minute required fee up front!

    And the amount of minutes add up to nothing close to reasonable that will surly run over every month!

    And I imagine they have some overage scam charge like cellular service that inflates rapidly!

    Further more if you want to port a number out that you have ported in?
    That’s going to cost you $30 dollars they send an email bill and hold the number hostage for the $30 dollars!

    Don’t get comfortable using magicjackeyq have nothing but plans to screw you!
    They are SCAMMERS!

    Run! Run!
    Leave the thought in the toilet where it belongs and came from!

  582. George Pobee Says:

    phone is not working and the message was that check the telephone line. i have unplug it and replug back on still not working.

  583. Thelma Says:

    With all service providers I have experienced, MagicJack is the WORST so far in terms of customer support and service. Last January I asked to cancel my subscription since I was charged the renewal fee, and an agent told me that they will refund my $32 and cancel it as well. (note that they only use live chat to provide customer support). 2 months had passed and there was no refund on my credit card. So I spoke again on April to follow-up, and another agent promised to cancel and refund my money. A month had passed and no refund still. I called twice this June and got the same false promises. Now I’ve talked again to “Hero” and then he told me now that he can’t give me the refund anymore (after 5 months of saying they would) and then terminated our conversation. I just can’t imagine I’d wasted so much time chatting with these agents but they were not really doing anything to resolve the issue. I was really pissed with the live chat service. I hope the management can hear this.

  584. chris Says:

    Magic Jack is the worst Fraud there is. Customer service lies repetitively to all clients!

    1.4 years of waiting for the email from the review department. Just read the above reviews! I bought a new one and the same happened again!

    Don’t buy a magic Jack, go file a complaint with the BBB!

    GO FILE YOUR COMPLAINT…… THIS COMPANY SHOULD NOT GET AWAY WITH THIS TYPE OF SERVICE! THEY know they are consistantly lieing to all poeple. There is not a single person that will take responsability of any ticket. They obviously are paying for the worst outsourcing customer service company in india!

    WORST CUSTOMER SERVICE IN HISTORY OF COMPANIES>……..

  585. Maria Says:

    The customer service of this company MAGIC JACK is really crappy, laugh at the customers, they cut the communication, not solve problems.
    They offer fixed with new equipment offerings without sending costs but charge as if you bought a new one.
    Why not do an investigation of this company for the quality of its products and false advertising when switched connecting having already works, is a lie and especially the quality of reception is poor

  586. Nal lokeshwar Says:

    I bought magicjackplus about a two years back and had paid 5 for 5 years service. in Februrary my service was disconnected that I had to pay $10.00 to port my number annually and it was cut again 06/28/13 that my service expired and that I had to pay some $40.00 to get it back. Magicjackplus is my primary number and I am disappointed that I am ripped off that service is cut off indiscriminately at the will and pleasure of magicjack.

    I had also paid for a 5 year subscription for magicjack that I had given to my relatives and I got a message that both lines were cutoff. I do not understand why when I had paid for 5 years, the service is cut off at random.

    Nal Lokeshwar – Telephone number 909 348 7027

  587. Rod McRae Says:

    I was all set to try Magicjack until I read these posts. It isn’t going to happen now. Rather pay too much for reputable phone co. than chance a co. that does this to it’s customers

  588. Tom Says:

    majicJack is DEFINATELY a true ripoff! Bought mine at Radio Shack in one of their many NH stores. I tried to register and activate it today, but the crooks still do not offer any New Hampshire phone numbers after 5 years selling this junk here! They would only provide a Massachusetts phone number which makes no sense at all! I went to their online FAQs and nothing to help me with this problem. I then connected to their only customer support which is a Chat site online. Both Michelle and her senior magicJack chat liner were evasive and never provided a direct and straightforward answer to my questions on why they did not offer 603 area code phone numbers!

  589. Tom Says:

    that was intended to be “DEFINITELY”.

    A complaint on majicJack is being filed with my NH AG’s office, the NH BBB, the NH Publc Utilities Commission, the US FCC and FTC. Anyone having a similar poor experience with majicJack should do the same in their respective states.

    Do not waste your time with this product. What a scam!

  590. larry beard Says:

    I do not know what happened . It functioned OK and then it went to hell.

  591. Gloria Yates Says:

    I hate Magic Jack’s live chat team. they have wasted so much of my time that I believe I deserve a free Magic Jack Plus. All I wanted to do for the past 5 or 6 days was to pay my bill and order the new MJ plus. They were unable to help me do that. Please respond.

  592. Paul Singh Says:

    Not able to connect to the magic jack !!! plugged in not working??

  593. DJ Says:

    The new Magic Jack I can not stand! The old one was kinda nice. It is not reliable for a primary service. I use it because of travel in the military. It works great for that purpose, however, there are other services that are allowing you to connect phones these days. Not sure if they are any better. As far as the guy in the interview, Unprofessional jackass. I have never dealt with any of those issues, however, he defends them like an angry child and shifts the blame back to the customer. This brings a “The customer is stupid” kind of ora that I do not appreciate because I am a customer!

  594. Mike Says:

    I enjoy magic jack good service for the most part for the price.Customer service lacks the product knowledge of there product & services . Magic jacks billing options needs updating .You can purchase 5 years of service but the number has to be updated every year & paid separately. Its a small complaint but needs to be addressed if they want to offer these options to customers .No one wants to change there number every year .Also more options should be added to the magicjack personal account settings .There should be an option to remove caller id or add it for people with alzheimer’s. I understand the last option is not a big one but its an option that helps the people experiencing these problems because they call the same numbers back over and over.. Thankyou i give magic jack a 4 and 5 is highest just needs improvements .

  595. David Says:

    I am extremely dissatisfied customer. When my new magic jack 2014 plus model failed, I spent well over an hour and a half with various support individuals. Each one asked me to unplug and plug the device back in. I cancelled my service and it cost $32 to port over my number. This is a rip off.

  596. Ken Says:

    I used the Magic Jack for four years and it has saved me tons of money. I guess those people who complain about it would rather pay those high monthly phone bills and think that anything that could possibly save them money has to have some kind of defect and can’t be true. Then again some people aren’t attuned to high tech gadgets, and should never go near such a thing because they know what the hell they’re doing.

  597. Victor Quiros Says:

    Usted está ahora en chat con’Genaro’

    LTK11153011691075X

    Many attemps to fixed my broken MJ, I am not requesting a “refund”, just to exchange my non-working unit, but no luck, any agent I had contact in the last 4 month, they refused to exchange or fix my MJ, just that simple.

    I got 3 MJs and this is the only one that is broken, and cant use it, and paid $75.00 last december.

    Too bad, that they are not as reliable as the promised.

  598. Menz Says:

    This company has the worst customer service i have ever dealt with. i signed on and noticed that my device got switched and i never told them to switch devices. i tried to call them, but they do not do ANYTHING over the phone. i tried to explain what happened on their chat and they blamed me for breaking a TOS which i did not do. when i explained that to them they “disconnected” the chat. i restarted the chat and asked for a manager… they switched the chat to one of their “top 10% agents as rated by our customers” and i tried to explain the situation to him and he disconnected the chat just like the other person.

    DO NOT GET A MAGIC JACK… YOU WILL WASTE YOUR MONEY!!!!!!

  599. bob Says:

    majic jack is the worst customer service I have ever experienced! you get what you pay for, time to go back to local phone service

  600. harry torence Says:

    used mj for 5 years then 4 years ago mj page that registures mj refuses to recognize my e mail so i caint register any of the 4 mjs that i have the page is defictive but tech says i have bad mj but if all mjks are unregistured how can mj work if registration page fails to recognize my e mails nothing will work

  601. JPCON Says:

    Discredited for using cards?
    Going on 2 months, after being charged for international service and using a credit/debit card. for a company who claims to not accept cards of that nature they were quick to charge the card(posted) and did not provide the calling credits. They have deactivated “as they stated” “on review” because I disputed the charge they never provided for. Unfortunately This just killed any optimism from me. Well I am still waiting!

  602. gabor kolman Says:

    my creditcard changed yor machine not honering it cant give new card

  603. mohamed ali Says:

    magic jack was return since 2013/09/09 because of problems discuss on live chat but have not recieve an exchange as yet.

  604. Robert Cerney Says:

    I just spent more than TWO HOURS with a chat representative, and my MagicJack program worked ONCE, and now is completely inaccessible!!! AND, now I cannot even access a chat rep.
    This is unconscionable, to say the least.

  605. Doug Haney Says:

    I absolutely love MagicJack and MagicJack Plus telephone devices. I have purchased four (3 regular units and 1 plus unit) over the past four years. We have saved at least a couple thousand dollars, and aside from minor problems with our own electrical/computer issues over the years have not had any problems. The only significant problem was a wall adaptor that wore out connected to the MagicJack Plus. I called the company and it was replaced for free. If anything the company needs to come up with an adaptor that can control electrical heat much better. But we are absolute believers in this way of telocommunications, the plus system we have connects to a five-phone system throughout our home. Highly recommend anyone on a fixed system have one. 10-25-2013

  606. E Says:

    Mr Magic Jack blows smoke. His customer service stinks. It is not customer service in any meaning of the words.

    Now that I see they are located in Isreal realize they are able to hide and do not have to really be anything like customer service. MJ gives other Isreali companies a bad name.

    MJ wants to gyp people out of time and money. I allowed my account to expire at the end of the year in September 2013. Today I decided to start a new account and MJ Customer Service wants to start the account from September altho I haven’t used the service in over a month since it expired. That would mean I would lose 1/12 of whatever I paid and have an 11 month year.

    How sleazy is that for customer service?

  607. Bill Says:

    I have been a MJ customer for about 4 years. I pay the MJ bill with my credit card. I never give anyone authorization to automatically renew and bill my credit card. Without my consent MJ has been billing my credit card. MJ customer service is terrible. Chat operators will not / can not allow you access to a manager. Chat operators are of no help and they terminate the call if you ask to speak to a manager.

  608. Janet Hoy Says:

    I went to call England today and had purchased $10.00 in International Funds. I was not told when I purchased this that they expired. Now went to call and my money was gone. Did the hot line and talked to someone who said they changed the rule and if you did not use in 6 months money was gone. How can a company take your money. That is stealing as far as I am concerned.

  609. Ed Says:

    We use to be a country that had protections from things like this but, it’s all about the dollar now. Corporations now owns our government, courts and unions and it doesn’t appear there is no going back.

  610. Crystal Says:

    Thank you so much for applying time to write “magicJack Inventor Responds to
    Customer Service Complaints – LAPTOP Magazine:
    The Pulse of Mobile Technology”. Thank you once again -Estela

  611. AH Says:

    been waiting for 9 weeks to find out why my ac is under review ,always paid bill on time .Never had any complaints , now i cannot add overseas additional calls funds to a/c, have had numerous MJ customer service “chats” always say they will email me in 2-3 days ….its now 9 weeks!!!!!! Apart from this its has been working fine.I have no idea why they would review my a/c ,been a good customer ,but i think i will have to change to another company,as i need the ability to make overseas calls

  612. Gerry Wood Says:

    I’ve has the magic jack plus for two years now. It’s very unreliable. If I counted my time spent (at $10.00 per hour) on their chat line, I could have paid for my old land line. So far i have has 2 power adapters burn out-which they will replace if I send the old one to their Florida address. So that takes another week. The magic jack plus itself is failing. The Ethernet cable won’t stay connected. They offered no help, saying that I’m using them wrong. I finally had to Hot Glue the connection to the devise so that it would keep working. Also, the first six months, I could call any where in the US without problems, not I can not call 3 of my neighboring towns (within 10 miles). They want me to buy international minutes to make these local calls. Now they want me to send them money to use 911 service. I told them that I pay for 911 service with my taxes, but they say they have no control over this charge.
    Again, you get what you pay for.

  613. Ana Says:

    Hi, my magic Jack is not work, I erase the connection, and I dont know how to do with conect my magic Jack and says launch magic Jack and say error 680 please help meeeee
    thanks

  614. john payne Says:

    my magic jack breaks up while talking sometimes what could cause this

  615. Alton Says:

    I hate magic jack.! i want the ceo to have our challenges. CS people don’t listen. At all I have issues and spent countless hours on the phone. now it’s being escalated…

    again. I left a message at their “corporate office” AND NO ONE RETURNED MY CALL. BAD CUSTOMER SERVICE. I HAVE MAGIC JACK!

    oh, after being on the phone for an hour the calls drops. BEAWARE if you do webinars, DON’T USE IT…

  616. Ben Kodae Says:

    MJ is excellent product and saves us from dinosaurs we should appreciate the MJ Company and owner for that.
    With that said there are few discouraging and annoying policies are in the way of company from flourishing like blue bonnets. I understand there are lots of pressure from big guys of industry has caused some tightness and struggles but by being bold and doing the right thing will take it to next level.
    I bought MJ for my company fire alarm panel when panel Calles in there is line failure report goes to monitoring company. We connected land line that didn’t happen?
    I bought another MJ for my house registered and transfer the number but at the payment web site after collecting my credit card information and submitting it comes back with AVS Failure message and ask for new card I did that 3 times myself and checked my account on line all 3 transactions are gone through
    I talk to Hazel: LTK111530112255840X
    She made me to register again and asked me not purchase any extras and I click no on all offers and transaction failed again with same message she got frustrated and accused me of not doing what she asked me to.
    I believe there is processing flaw for second unit when you buy and register that, Hazel doesn’t know about. This is real problem I spend 2 hours and all my afternoon later and I still don’t have an answer and Hazel got tired of the problem and signed off without further help offering .this is real problem that discourages the consumers and needs to be corrected without accusing of competitor .
    That is really is customer abuse.
    3- MJ logo takes over the computer screen for annoying several minutes before it goes away and top it up you can’t move it eider.
    One good sales and marketing leader knows the word of mouth is the best advertising I had MJ since it came out but I unplugged it until this year and I never told anybody how great it was my concern was not to be annoyed if the MJ wouldn’t annoy the people I believe its sales would be way up at 10 million.
    I have bought v2 more MJ I need help to register if help is still is number one priority of Company.
    Issue ID for this chat is LTK111530112255840X

  617. angry grand daughter Says:

    Magic jack protects jamaican scammers by allowing them to change thier country code on caller ID. This is illegal!

  618. Robert Says:

    When I renewed the
    $10 fee did not process for the vanity number. I tried again but it did not work, only the $30+ amount would popup. After a 20 minute chat they said they would credit my bank account but I had to go through the renewal again. I got the popup for the $10 extra and it charged me for the $30+ again. They never reversed the extra fees. I called my bank(USAA) and they processed it as a fraud charge. they got the $60+ amount back. This was last month. I called MJ and they said everything was OK. Today they suspended my service. They said it was under review.
    I filed complaints with the FTC and FCC. You see, I am a licensed HAM radio operator and know what is not legal and how to file complaints with the FCC. My bank has also been notified. This company needs to either change it’s way, get better or shut down. This is the height of complete stupidity and disregard for the customer. Today they kept giving me to a different person on chat and finally the third one said everything was already explained to me. ??? What did they “EXPLAI
    N”…nothing at all, he just disconnected the chat. I will never use this company again. There are about 1 million licensed Hams in the US alone. I copied all chats and forwarded it to all I know or have emails to. I also distributed it through the National Traffic System. These are facts. This company needs to go away!!!

  619. Katherine Hinds Says:

    I called to cancel my Magic Jack and was told it would cost me $99 plus to cancel. It has not been working well for the last three or four months and we have been using or cell phones, which has been sufficient. Then the e-mail came with a raise in cost and we decided we did not need it. Why is it costing $99 to cancel?

  620. Jon Grinols Says:

    magicJack is a company that all potential customers should avoid. I bought 3 different magicJack USB devices to install 3 different phone lines and paid for 5 years service with each line. I never got the years service I paid for and was never told why. None of the 3 phone lines worked long enough for me to get nearly the service I paid for. This company should be avoided.

  621. P J ADKINS Says:

    I’VE USED YOUR MAGICJACK FOR THE LAST SEVERAL MONTHS. NOW IT DOESN’T WORK.
    IT GIVES ME EMAILS ON MY MISSED CALLS.
    NO DIALTONE, THEN DIALTONE WITH STATIC-NO INCOMING RINGS OR CAN’T CALL OUT.
    WHAT CAN I DO???

  622. Lynn Finlayson Says:

    I bought a phone on the internet Paid by dibet Card. They sent it to the wrong address . Now they wont give me bak my money. May the Lord bless them realgood

  623. vinod Says:

    The new magic jack update is not so good,most of the options are not working, the view is really too nasty(too big). we cannot adjust the size of the magic jack panel.

    I appreciate thought of magic jack to update their application but without testing the application they have released it making costumer to suffer.

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