Comments on: magicJack Inventor Plans Linux Support, Improved Customer Service, and More

By: Peter Wolff

Peter Wolff — Wed, 11 Nov 2009 20:18:15 +0000

This is my sixth or seventh MJ. They have all worked well, this time this one has been a problem. The last time it turned out our phone was giving up the ghost. We bought a new phone and no problem. This #6
would not work on my laptop. I plugged it into our PC got it registered and now it seems to be working after a bit or trial and error. You really need to remember that you are paying pennies not dollars to call around the country. Be patient. I sent one to a business associate in Brazil, and another to my brother-in-law in India. Sure we have problems at times. We also have a greatly reduced bottom line and it works for us. Be patient with yourself and with the MJ folks. These things take time. My phone bill at home went from over $100 a month to zero. I am going to use it at my office from now on as well. Many times it is not the MJ but your computer. I bought a new one to solve the static problem and it worked. Be patient.
Peter

By: Bill in Maryland Happy MJ User

Bill in Maryland Happy MJ User — Sun, 11 Oct 2009 15:29:41 +0000

I am very happy with my magic Jack. It worked right out of the box no problem. I have used support with help on International calls to Ireland problem resolved quickly. Traveling to Europe I have used MJ on a Acer sub notebook w WiFi making calls from Dublin Airport Hotel Bar/lLobby area calling back to the US telling friends we would be late due to the snow storm (rare for Dublin) FOR FREE. It does not get any better value regarding phone service than MJ.

Second comment: I have read many web site comments before & after I purchased MJ after reading the comments/post, I truly believe we have several ringers making comments negative of the MJ product. Phone co are scared of their market share being reduced with the boom in MJ usage!

All I have to say is “F” Verizon (my local phone service) soon as I can port my Verizon phone # to MJ my Verizon account is history. The phone co should be very scared of the MJ product. It works very well & saves me money …. & that makes me very happy.

By: Frank in the Boston area

Frank in the Boston area — Tue, 22 Sep 2009 07:28:06 +0000

JUST TO QUOTE FROM EARLIER ON HERE AT THIS SITE:

Dan Borislow Inventor Says:
May 9th, 2008 at 5:25 pm
Larry:Porting will be available around July 4th on a limited basis.We are not to eager to jump into porting, as some things are beyond our control and in the control of the Bell company who is supposed to cooperate.They often do not and make us look bad.

WELL HERE IT IS MORE THAN A YEAR AFTER THAT DATE OF PROMISED NUMBER PORTING AND WHAT DO YOU HAVE TO SAY FOR YOURSELF NOW DAN? PLEASE DON’T GIVE US ANOTHER LINE LIKE “SOON” OR “IN THE COMING MONTHS” OR “BY THE END OF THE YEAR” (ALSO, WHAT YEAR DOES THAT IMPLY ANYWAY?).
YOU KNOW IF LNP/ NUMBER PORTING BECOMES AVAILABLE, YOU WILL BE ON MORE OF AN EQUAL PLAYING FIELD WITH YOUR COMPETITORS LIKE VONAGE AND JOIPHONE, WHO OFFER LOCAL NUMBER PORTABILITY. ALSO, THE EXISTING MJ CUSTOMERS LIKE MYSELF WHO KEEP AN OLD-FASHIONED POTS/COPPER LANDLINE SIMPLY FOR THE PHONE # (AS EXEMPLIFIED BY MYSELF AND A FEW OTHER COMMENTS HERE) IN ADDITION TO MJ VOIP (WITH THE POTS FOR INCOMING CALLS AND VOIP FOR OUTGOING CALLS) WILL MOST LIKELY DITCH THE POTS. THAT MEANS MORE INCOMING CALLS FOR MAJICJACK AND MORE CLEC-TO-CLEC FEES FOR MAJICJACK’S YMAX.

ALSO, DAN, ON ANOTHER NOTE: WHY IS IT THAT NEW MAJICJACK CUSTOMERS HAVE THE OPTION OF PICKING A VANITY NUMBER WHILE EXISTING ONES DO NOT? I CHATTED WITH MJ SUPPORT AND THEY TELL ME TO JUST BUY A NEW MJ, BUT I ALREADY PREPAID FO R5 YEARS OF SERVICE AND WILL NOT BE ABLE TO TRANSFER THAT OVER.

By: Glenda Ramsey

Glenda Ramsey — Fri, 11 Sep 2009 15:55:51 +0000

magicJack – WORST experience I’ve had in the last 10 years. Had the magicJack about 1-1/2 months when it blew out. After 6 hrs. with 4 different customer techs, they couldn’t fix it, wouldn’t ok a replacement and I no longer had the use of my CD-ROM. Needless to say I have not been able to recommend this product.

By: James Brown

James Brown — Thu, 10 Sep 2009 12:20:12 +0000

I have had magic jack for over a year…live in Nicaragua, 98% of the time my calls are perfect.My son in Atlanta has one, works fine. He had his phone service stopped. I have one I use on my netbook at airports and it works fine. I can talk to my family ine th U.S. everyday…which I do. Only one complaint…I want drivers for Linux.

By: Cinde

Cinde — Tue, 01 Sep 2009 16:50:49 +0000

I have had my MJ for almost a year. It installed fine and when it works, its great but it only works 50% of the time. I can be on the phone and it cuts the caller off and I am sitting in front of computer so I know its not my computer going down. Half the time, like right now, its dialing my aunt’s # every min and it will not hang up….and I can’t get outside like because its stuck calling her #…I click on to hang up and even disconected it. I really don’t want to renew this but just got laid off from work so no way I can afford anything else now. Don’t depend on MJ for emergency….I can almost guarantee it will not work when you need it. Again, when it works its great if it would just work all the time.!!!!

By: lonnie

lonnie — Sat, 29 Aug 2009 15:13:46 +0000

Please include me in the list of those waiting for linux!!

By: Durairaj

Durairaj — Wed, 26 Aug 2009 23:55:03 +0000

add one more waiting count for linux!!!!!!!!!!!!!

By: SMB

SMB — Sun, 23 Aug 2009 12:58:28 +0000

Not delivering on your promise to provide a Linux driver just leaves the door wide open for a competitor to knock you out of business. So far you have done many things right, but your two huge mistakes thus far are: not taking Linux seriously, and not providing good customer service.

By: matt

matt — Fri, 21 Aug 2009 22:21:33 +0000

All you have to do is look for the link to speak to a representive on there site and they will help you via chat online. You will get a choice of area codes to use. Also you have to turn off your firewall for the call out feature to work. Oh yeah if you are not cool about using your credit card online than do not select to get the insurance for your magic jack for one dollar because you can’t go back and pick no to finish registration to use your magicjack.