Comments on: magicJack Inventor Plans Linux Support, Improved Customer Service, and More http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more News and views on today's hottest laptops, cell phones, and other mobile devices. Mon, 13 Feb 2012 16:47:17 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Larry Fenwick http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-264011 Larry Fenwick Wed, 18 Jan 2012 20:56:11 +0000 http://blog.laptopmag.com/?p=1343#comment-264011 I bought a MagicJack Plus . After connecting it, my laptop,s mouse froze. I tried rebooting, using a different mouse and using another laptop. I contacted Customer Service. They told me that I would have to pay $57.00 in Canadian Funds which would be refunded if they actually resolved my problem. Some savings! I am going to return the Plus for a refund unless I can find someone to fix the problem. I bought a MagicJack Plus . After connecting it, my laptop,s mouse froze. I tried rebooting, using a different mouse and using another laptop. I contacted Customer Service. They told me that I would have to pay $57.00 in Canadian Funds which would be refunded if they actually resolved my problem. Some savings! I am going to return the Plus for a refund unless I can find someone to fix the problem.

]]> By: Larry Fenwick http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-264005 Larry Fenwick Wed, 18 Jan 2012 20:47:59 +0000 http://blog.laptopmag.com/?p=1343#comment-264005 I have a MagicJack Plus and cannot use it after connecting it. It freezes my Mouse. Rebooting does not solve the problem. Using it on another laptop or using another mouse on my laptop does not solve the freezing problem. I tried asking customer service, but they told me it would cost me $57.00 in Canadian Funds to get an answer. So much for savings! I am ready to send it back for a refund unless I can find someone who can fix it for free. I have a MagicJack Plus and cannot use it after connecting it. It freezes my Mouse. Rebooting does not solve the problem. Using it on another laptop or using another mouse on my laptop does not solve the freezing problem. I tried asking customer service, but they told me it would cost me $57.00 in Canadian Funds to get an answer. So much for savings! I am ready to send it back for a refund unless I can find someone who can fix it for free.

]]> By: Sean Samuel http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-195176 Sean Samuel Mon, 10 Oct 2011 16:55:59 +0000 http://blog.laptopmag.com/?p=1343#comment-195176 I had the original MagicJack. It worked I really did not use it alot, because I did not want to add a phone number to my several phone numbers I already have. When it was announced I could port a number I was happy to order MagicJack Plus. What a mistake, you have to REGISTER your MagicJack Plus before you can port your number. No big problem right, wrong, if you current carrier is not on the MAgicJack list a quick chat should help fix the problem, right, WRONG. MagicJack representatives are located in a place where English is not spoken, or understood. You write a simple statement of your problem and you get a canned response. copy of chat word for word.(day two) Sean Samuel: yes, my majicjack number is 516-515-7639. I have gone to my account and tried to port the number but ITPVOIP.COM 888-487-1110 is not on your list. At this point my next call is to the FCC, and the Better Business Bureau. Sean Samuel: And the FTC as well Andy: Have you logged into your my.magicjack.com account and do the porting process in there? Sean Samuel: What part of the above did you not understand? Sean Samuel: "yes, my majicjack number is 516-515-7639. I have gone to my account and tried to port the number but ITPVOIP.COM 888-487-1110 is not on your list. At this point my next call is to the FCC, and the Better Business Bureau." Chat session has been terminated by the site operator. end of chat - they dropped me. I waited to Monday to call my company at the request of MagicJack to ask my carrier if they had the number under a different name. My carrier told me MagicJack should have no problem posting the number to MagicJack. I also called a secong company I deal with the confirm if I ported my number to MagicJack I could get it back if I was unhappy with MagicJack. I was told that it usually takes 3 to 7 business days to port a number, but with MagicJack could take up to 30 days as MagicJack is very hard to reach. I can understand that as I spent FIVE hours friday, going through the circle with EIGHT chat people, the last was the one who told me to call my current company about the porting of my number. As of right now I am on hold with MagicJack for 31 minutes and 27 seconds, I just got a message an error has occurred with call forwarding and was disconnected. I read above that Dan Borislow thinks it is his competition is having professional bloggers write his company has NO CUSTOMER SERVICE. I tell you try calling MagicJack at 281-404-1551, I found this number by searching the internet for "MagicJack contact", I could not find any number on their web site. When calling MagicJack you end up in a 30 minute loop that about every 6 minutes starts to ring like you will get someone, but you don't it loops back to : "thank you for calling MagicJack billing inquires, please note this number is for billing questions only. For technical support go to magicjack.com and click on the chat button to get a live person. Do to high call volume you may experience higher than usual hold times." At some point you will be disconnected and have to start all over. The call was ANSWERED, 23 minutes but of course they can not help with anything, except billing. She was very nice, and said she was in West Palm Beach, I do not think that was truthful. It sounded like a call center, and English was not her first language. My credit card was not charged, and as long as I returned it at my expense I would not be charged. I am sure 90% of new MagicJack customers do not experience my problem, make sure your carrier is on their list, if not forget it. MagicJack has the absolute worst tech support I, or my father have ever experienced in 35 years of computing. I had the original MagicJack. It worked I really did not use it alot, because I did not want to add a phone number to my several phone numbers I already have. When it was announced I could port a number I was happy to order MagicJack Plus. What a mistake, you have to REGISTER your MagicJack Plus before you can port your number. No big problem right, wrong, if you current carrier is not on the MAgicJack list a quick chat should help fix the problem, right, WRONG. MagicJack representatives are located in a place where English is not spoken, or understood. You write a simple statement of your problem and you get a canned response.

copy of chat word for word.(day two)
Sean Samuel: yes, my majicjack number is 516-515-7639. I have gone to my account and tried to port the number but ITPVOIP.COM 888-487-1110 is not on your list. At this point my next call is to the FCC, and the Better Business Bureau.

Sean Samuel: And the FTC as well

Andy: Have you logged into your my.magicjack.com account and do the porting process in there?

Sean Samuel: What part of the above did you not understand?

Sean Samuel: “yes, my majicjack number is 516-515-7639. I have gone to my account and tried to port the number but ITPVOIP.COM 888-487-1110 is not on your list. At this point my next call is to the FCC, and the Better Business Bureau.”

Chat session has been terminated by the site operator.
end of chat – they dropped me.

I waited to Monday to call my company at the request of MagicJack to ask my carrier if they had the number under a different name. My carrier told me MagicJack should have no problem posting the number to MagicJack. I also called a secong company I deal with the confirm if I ported my number to MagicJack I could get it back if I was unhappy with MagicJack. I was told that it usually takes 3 to 7 business days to port a number, but with MagicJack could take up to 30 days as MagicJack is very hard to reach.

I can understand that as I spent FIVE hours friday, going through the circle with EIGHT chat people, the last was the one who told me to call my current company about the porting of my number.

As of right now I am on hold with MagicJack for 31 minutes and 27 seconds, I just got a message an error has occurred with call forwarding and was disconnected.

I read above that Dan Borislow thinks it is his competition is having professional bloggers write his company has NO CUSTOMER SERVICE. I tell you try calling MagicJack at 281-404-1551, I found this number by searching the internet for “MagicJack contact”, I could not find any number on their web site. When calling MagicJack you end up in a 30 minute loop that about every 6 minutes starts to ring like you will get someone, but you don’t it loops back to :

“thank you for calling MagicJack billing inquires, please note this number is for billing questions only. For technical support go to magicjack.com and click on the chat button to get a live person. Do to high call volume you may experience higher than usual hold times.”

At some point you will be disconnected and have to start all over. The call was ANSWERED, 23 minutes but of course they can not help with anything, except billing. She was very nice, and said she was in West Palm Beach, I do not think that was truthful. It sounded like a call center, and English was not her first language. My credit card was not charged, and as long as I returned it at my expense I would not be charged.

I am sure 90% of new MagicJack customers do not experience my problem, make sure your carrier is on their list, if not forget it. MagicJack has the absolute worst tech support I, or my father have ever experienced in 35 years of computing.

]]> By: Bob K http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-161476 Bob K Fri, 17 Jun 2011 02:58:44 +0000 http://blog.laptopmag.com/?p=1343#comment-161476 To Clarify the Above, Calls were set to forward to My Cell, not to my computer... To Clarify the Above, Calls were set to forward to My Cell, not to my computer…

]]> By: Bob K http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-161475 Bob K Fri, 17 Jun 2011 02:56:46 +0000 http://blog.laptopmag.com/?p=1343#comment-161475 I have a bunch of magic Jacks. When they are working, they are usually pretty decent. If you need Help.... Forget it, the tech support people are idiots. I had a major static problem, on a line i was using for a small business. The calls were set to forward to my computer, my computer could be off, the magic jack in my pocket, and still had the problem. Definitely a problem on their server. Before my phone would ring, the Static was overwhelming. This happened with computer OFF, calls going to voice mail or forwarding. They wanted me to do stuff to my computer, router, etd... How Freaking stupid are they??? over 10 hours of tech chat did nothing but piss me off. So I wanted to port to Ooma, MJ charged me 30.00 to move my number to Ooma. At least Ooma has a telephone support. I also have been using a Net Talk Duo. No need for a computer, Can plug directly into a router, of in USB on a computer if you choose. 29.00 a year, WITH a phone support system. Problems with MJ Numbers you call the most quit working and instant Busy Signal One of the Worst Tech Support systems i ever used. No Linux Support Good for traveling... Buy, Gmail has a phone system that may be easier and better when travling I have a bunch of magic Jacks. When they are working, they are usually pretty decent.
If you need Help…. Forget it, the tech support people are idiots. I had a major static problem, on a line i was using for a small business. The calls were set to forward to my computer, my computer could be off, the magic jack in my pocket, and still had the problem. Definitely a problem on their server. Before my phone would ring, the Static was overwhelming. This happened with computer OFF, calls going to voice mail or forwarding. They wanted me to do stuff to my computer, router, etd… How Freaking stupid are they??? over 10 hours of tech chat did nothing but piss me off. So I wanted to port to Ooma, MJ charged me 30.00 to move my number to Ooma. At least Ooma has a telephone support. I also have been using a Net Talk Duo. No need for a computer, Can plug directly into a router, of in USB on a computer if you choose. 29.00 a year, WITH a phone support system.
Problems with MJ
Numbers you call the most quit working and instant Busy Signal
One of the Worst Tech Support systems i ever used.
No Linux Support

Good for traveling… Buy, Gmail has a phone system that may be easier and better when travling

]]> By: JRP in SD http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-145163 JRP in SD Sun, 03 Apr 2011 22:53:20 +0000 http://blog.laptopmag.com/?p=1343#comment-145163 A few points: - This interview in 2008...says you'll have number portability (keep you present number) in a few months! They told me the same thing in 2009 and 2010...and here it is 2011...and still nothing! You can't reach some numbers....just get a fast busy. I speant WEEKS with their on line tech support (no phone support) and EVERY TIME I was told that they were investigating. Three months later....still investigating. What a CROCK! WARNING - Check on your frequently called numbers right after you get the unit during trial period. I can't call my mother in Wisconsin...I have to use a cell. But Majic Jack is still investigating. A few points: – This interview in 2008…says you’ll have number portability (keep you present number) in a few months! They told me the same thing in 2009 and 2010…and here it is 2011…and still nothing!
You can’t reach some numbers….just get a fast busy. I speant WEEKS with their on line tech support (no phone support) and EVERY TIME I was told that they were investigating. Three months later….still investigating. What a CROCK!
WARNING – Check on your frequently called numbers right after you get the unit during trial period. I can’t call my mother in Wisconsin…I have to use a cell. But Majic Jack is still investigating.

]]> By: Ongytenes http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-98749 Ongytenes Sun, 02 Jan 2011 22:32:52 +0000 http://blog.laptopmag.com/?p=1343#comment-98749 I am somewhat happy with MagicJack. When it works, it seems to work as good as my cell phone. The problem is, it only runs on a Windoze machine. It has to be rebooted regularly. My other machine running Ubuntu has ran as much as seven months without a single reboot. It was only rebooted then because of a major update. I would like to see MagicJack bring this support to Linux. I have been waiting over two years now for it. (I know, I have renewed the MJ subscription twice now.) If I am on my Linux machine, I can't see if the Windows machine had crashed and I miss calls because of it. MJ is the only reason I have MS Windows running.I suspect that many of people's problems is really from problems with the OS like corrupt DLLs and such, and not always the MJ service. I know that I got cut off one time and could not reconnect until I rebooted.) IF SOMEONE ELSE COMES FORTH WITH SOMETHING LIKE MJ FOR LINUX, MJ WILL LOSE ME FOR GOOD. (I know about Skype and use it some. But most people don't have it and I don't want to pay by the minute calling land lines.) I noticed that many other companies port their drivers and software to Linux almost as soon as they come out with one for Windows. Look a nVidia, Adobe, Google for starters. MJ got the source code, so how long does it take to port it over? If they don't want to do it, then they need to give the Linux community enough info for them to create an open source version that clients can move their accounts over onto a Linux machine. It will be in YMAX's favor if they started supporting Linux, because I am sure that it will mean less problems with that system. Every Linux user who wants to use MagicJack needs to raise their voices and let YMAX know. All they see is Window users. It is like the time I went to a electrical supply house and they didn't have half of the conduit fittings I needed. Their reply was "Don't have much call for that stuff" I went down to the hardware and found the LL LR Tee etc. The hardware man said he heard people's complaints and fill that niche. I come to realize that the reason the electrical supply didn't have much call for the stuff is everyone knew the electrical supply didn't have it and was buying from the hardware store. This can happen to YMAX too. I am somewhat happy with MagicJack. When it works, it seems to work as good as my cell phone. The problem is, it only runs on a Windoze machine. It has to be rebooted regularly. My other machine running Ubuntu has ran as much as seven months without a single reboot. It was only rebooted then because of a major update. I would like to see MagicJack bring this support to Linux. I have been waiting over two years now for it. (I know, I have renewed the MJ subscription twice now.) If I am on my Linux machine, I can’t see if the Windows machine had crashed and I miss calls because of it. MJ is the only reason I have MS Windows running.I suspect that many of people’s problems is really from problems with the OS like corrupt DLLs and such, and not always the MJ service. I know that I got cut off one time and could not reconnect until I rebooted.) IF SOMEONE ELSE COMES FORTH WITH SOMETHING LIKE MJ FOR LINUX, MJ WILL LOSE ME FOR GOOD. (I know about Skype and use it some. But most people don’t have it and I don’t want to pay by the minute calling land lines.)

I noticed that many other companies port their drivers and software to Linux almost as soon as they come out with one for Windows. Look a nVidia, Adobe, Google for starters. MJ got the source code, so how long does it take to port it over? If they don’t want to do it, then they need to give the Linux community enough info for them to create an open source version that clients can move their accounts over onto a Linux machine. It will be in YMAX’s favor if they started supporting Linux, because I am sure that it will mean less problems with that system.

Every Linux user who wants to use MagicJack needs to raise their voices and let YMAX know. All they see is Window users. It is like the time I went to a electrical supply house and they didn’t have half of the conduit fittings I needed. Their reply was “Don’t have much call for that stuff” I went down to the hardware and found the LL LR Tee etc. The hardware man said he heard people’s complaints and fill that niche. I come to realize that the reason the electrical supply didn’t have much call for the stuff is everyone knew the electrical supply didn’t have it and was buying from the hardware store. This can happen to YMAX too.

]]> By: Desi http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-95395 Desi Fri, 24 Dec 2010 10:00:11 +0000 http://blog.laptopmag.com/?p=1343#comment-95395 I have 2 MagicJacks... and they suck!! Unfortunatelly my 30 day trial has already expired.... The calls sound very "robotic" and the call quality is horrible... nobody to chat on magicjack website to try to return my product... TERRIBLE CUSTOMER SERVICE!!!! When I subscribed I paid for the 2 year agreement so I could have the discounted prive of 19.99 (2 years) lets see if they will charge me or not... I WOULD NEVER RECOMEND THIS TO ANYBODY!! Better spend a little extra with Skype phone or any other VOIP phone than waste your money with Magic jack Very unhappy customer!! I have 2 MagicJacks… and they suck!!
Unfortunatelly my 30 day trial has already expired…. The calls sound very “robotic” and the call quality is horrible… nobody to chat on magicjack website to try to return my product… TERRIBLE CUSTOMER SERVICE!!!! When I subscribed I paid for the 2 year agreement so I could have the discounted prive of 19.99 (2 years) lets see if they will charge me or not…

I WOULD NEVER RECOMEND THIS TO ANYBODY!!

Better spend a little extra with Skype phone or any other VOIP phone than waste your money with Magic jack

Very unhappy customer!!

]]> By: Sam Arashfar http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-90619 Sam Arashfar Sat, 11 Dec 2010 20:30:21 +0000 http://blog.laptopmag.com/?p=1343#comment-90619 LTK43606039788X, LTK43606068763X I have never in my life had such bad customer service, i can not believe how bad and uneducated the customer service at this company is. this is my second year of being with magicjack and i have been happy with the service for most part, but all of a sudden on Friday morning after a phone call my Magicjack would not reconnect again, i connected with the live chat from your help site. After going back and fort and doing all the things they told me with firewall, anti virus and all the other things still no help and placed on hold over and over and transferred 4 times and every 40 minutes i was told if i would give permission to have someone login to my computer and fix it and i would say yes and they would place me on hold for 15 minutes and than tell me no one is available, i was chatting for over 3hours with nothing fixed and at the end i was placed on hold for over 30 minutes and no one ever got back on line Now this morning once again i tried to resolve the issue and i gave the ID# from last night and i told them again that we tried everything last night and i need someone just to login to my computer and fix it and once again they put me on hold and than transferred me and than asked me to check my time and date and once again i told them i need someone to just go in and fix it the livelook, so once gain i was placed on hold for 10 minutes and another person who is the top %10 in Customer service comes on and tells me to wait another 5 minutes so they can read the chat and after that they tell me to check my time and date again, ARE YOU KIDDING ME Once again i told them the whole story AGAIN and i told them i need the livelook to go in and fix it and they placed me on hold for 10 minutes to come back and tell me that the livelook agent is busy and cant help and once again i stated to them that i have been wasted almost 4 hours between yesterday and today and they still cant help me so i was placed on hold again and after another 10 minutes this is what they said to me "Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you." ARE YOU SERIOUS this is the customer service of a company that is trying to go far with this devise this is unbelievable, i can not belive this horrible horrible customer service, i will check to see if this company is part of the BBB and i will write a complaint because this is by far the worst customer service of any company i have ever seen. LTK43606039788X, LTK43606068763X
I have never in my life had such bad customer service, i can not believe how bad and uneducated the customer service at this company is.
this is my second year of being with magicjack and i have been happy with the service for most part, but all of a sudden on Friday morning after a phone call my Magicjack would not reconnect again, i connected with the live chat from your help site.
After going back and fort and doing all the things they told me with firewall, anti virus and all the other things still no help and placed on hold over and over and transferred 4 times and every 40 minutes i was told if i would give permission to have someone login to my computer and fix it and i would say yes and they would place me on hold for 15 minutes and than tell me no one is available, i was chatting for over 3hours with nothing fixed and at the end i was placed on hold for over 30 minutes and no one ever got back on line
Now this morning once again i tried to resolve the issue and i gave the ID# from last night and i told them again that we tried everything last night and i need someone just to login to my computer and fix it and once again they put me on hold and than transferred me and than asked me to check my time and date and once again i told them i need someone to just go in and fix it the livelook, so once gain i was placed on hold for 10 minutes and another person who is the top %10 in Customer service comes on and tells me to wait another 5 minutes so they can read the chat and after that they tell me to check my time and date again, ARE YOU KIDDING ME
Once again i told them the whole story AGAIN and i told them i need the livelook to go in and fix it and they placed me on hold for 10 minutes to come back and tell me that the livelook agent is busy and cant help and once again i stated to them that i have been wasted almost 4 hours between yesterday and today and they still cant help me so i was placed on hold again and after another 10 minutes this is what they said to me

“Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.”

ARE YOU SERIOUS this is the customer service of a company that is trying to go far with this devise this is unbelievable, i can not belive this horrible horrible customer service, i will check to see if this company is part of the BBB and i will write a complaint because this is by far the worst customer service of any company i have ever seen.

]]> By: james oquinn http://blog.laptopmag.com/magicjack-inventor-plans-linux-support-improved-customer-service-and-more/comment-page-5#comment-86309 james oquinn Tue, 30 Nov 2010 13:31:44 +0000 http://blog.laptopmag.com/?p=1343#comment-86309 DEAR PEOPLE, I AM RETIRED AND NOT A COMPUTER WHIZ. I BOUGHT MY M.J. A YEAR AGO LAST JULY, I HAVE VERY LOW FRUSTRATION TOLERANCE. I SIGNED UP FOR ANOTHER 5 YEARS, PRODUCT HAS BEEN WAY GOOD AND I AM EXTREMELY SATISFIED. KEEP UP THE GOOD WORK. TKS. JIMBO DEAR PEOPLE, I AM RETIRED AND NOT A COMPUTER WHIZ. I BOUGHT MY M.J. A YEAR AGO LAST JULY, I HAVE VERY LOW FRUSTRATION TOLERANCE. I SIGNED UP FOR ANOTHER 5 YEARS, PRODUCT HAS BEEN WAY GOOD AND I AM EXTREMELY SATISFIED. KEEP UP THE GOOD WORK. TKS. JIMBO

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