Comments on: magicJack Head: Femtocell Device “Definitely Legal,” Standalone Phone and Apps Coming Too http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk News and views on today's hottest laptops, cell phones, and other mobile devices. Mon, 13 Feb 2012 16:47:17 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: WontLastLong http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-162955 WontLastLong Sat, 25 Jun 2011 19:38:58 +0000 http://blog.laptopmag.com/?p=28020#comment-162955 Arizona number worked for about 4 months. now only local incoming calls will connect. All others provide the recording "you have reached a non-working number". Tech support for the last 4 weekends has stated they are looking in to the issue and will e-mail when it has been resolved. No offer to replace the unit or to verify that my issues is the only one for our area code. should have went with net talk and NOT magic jack. can't really complain as you get what you pay for. I can still make outgoing calls, just can't haven anyone call in that is not in the same area code. Arizona number worked for about 4 months. now only local incoming calls will connect. All others provide the recording “you have reached a non-working number”. Tech support for the last 4 weekends has stated they are looking in to the issue and will e-mail when it has been resolved. No offer to replace the unit or to verify that my issues is the only one for our area code.

should have went with net talk and NOT magic jack. can’t really complain as you get what you pay for. I can still make outgoing calls, just can’t haven anyone call in that is not in the same area code.

]]> By: NotMeAtAll http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-82225 NotMeAtAll Wed, 17 Nov 2010 13:38:51 +0000 http://blog.laptopmag.com/?p=28020#comment-82225 A Canadian Phone number obtained through 411 directory is (519)756-6522 But do not expect much from them as they say that they are simply distributors! A Canadian Phone number obtained through 411 directory is (519)756-6522 But do not expect much from them as they say that they are simply distributors!

]]> By: nimmy http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-51840 nimmy Tue, 31 Aug 2010 10:42:00 +0000 http://blog.laptopmag.com/?p=28020#comment-51840 Magicjack sucks. It is a piece of junk, the voice quality is very poor and some times calls get onto "hold" or even "end" abruptly. I got it in 2008. I had to change the device every 8-10 months, i dont understand why they offer 3-yr,5yr subscription when the device itself fails with in 1 yr and the device is not covered under this subscription. every time we get a new device we need a new subscription which is waste of money. As old subscription fails with old device..... which is outrageous. I suggest no one should take this phone if looking for some longterm use. Magicjack sucks. It is a piece of junk, the voice quality is very poor and some times calls get onto “hold” or even “end” abruptly. I got it in 2008. I had to change the device every 8-10 months, i dont understand why they offer 3-yr,5yr subscription when the device itself fails with in 1 yr and the device is not covered under this subscription. every time we get a new device we need a new subscription which is waste of money. As old subscription fails with old device….. which is outrageous. I suggest no one should take this phone if looking for some longterm use.

]]> By: Justin http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-41359 Justin Sun, 04 Jul 2010 20:29:17 +0000 http://blog.laptopmag.com/?p=28020#comment-41359 Had magicjack since Jan 2010, got Local number in Ontario. Great service. Only had a few times where the software or driver locked up in a call but was fixed with a reboot. I give it 9/10 only for the fact that it relies on a pc to work. Had magicjack since Jan 2010, got Local number in Ontario. Great service. Only had a few times where the software or driver locked up in a call but was fixed with a reboot. I give it 9/10 only for the fact that it relies on a pc to work.

]]> By: Jake http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-39665 Jake Tue, 22 Jun 2010 19:07:31 +0000 http://blog.laptopmag.com/?p=28020#comment-39665 HAZEM, don't use magicjack. They suck, especially if you live in Canada. Go to Cantalk9000.com or FreePhoneLine.ca if you live in Canada. HAZEM, don’t use magicjack. They suck, especially if you live in Canada. Go to Cantalk9000.com or FreePhoneLine.ca if you live in Canada.

]]> By: Larry http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-29431 Larry Fri, 12 Mar 2010 02:05:56 +0000 http://blog.laptopmag.com/?p=28020#comment-29431 HAZEM- get over it, its a 40.00 initial device, get a friend in the US to give you 20.00 for the active number, and go buy your Canadian device, you've exhausted more then that randting on about what you thought you had and what you dont. If the new Canadian device works move on. HAZEM- get over it, its a 40.00 initial device, get a friend in the US to give you 20.00 for the active number, and go buy your Canadian device, you’ve exhausted more then that randting on about what you thought you had and what you dont. If the new Canadian device works move on.

]]> By: Hazem http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-28387 Hazem Wed, 24 Feb 2010 21:07:24 +0000 http://blog.laptopmag.com/?p=28020#comment-28387 I live in Toronto, i bought Magicjack in September 2009 from Toronto. the sales associate didn't inform me that i'll have USA # only. I contacted magicjack many times trying to switch my USA # to Canadian # to have the chance to access 911 for Emergency and all the features. I believe that by law I have the right to dial 911 especially it's the only line that i have at home. My friends don't answer me as they think it's long distance. on the other hand, anyone would call my # is going to be international call charge, so my friends stopped calling me. What a rip off !!!! The customer service said i can buy another Canadian line ? it doesn't make any sense to have USA # and Canadian # if i live in Canada and don't have anyone at the USA. i need someone to assist me. how to get my money back or i get my rights for 911 and 411 and contact with my friends. Here is the conversation on Jan 24.2010: Important. Important. If you are not able to make calls or having trouble with your contact list, please Click Here for fix. This will be your best solution. You should not click here if you do not have this problem. You are now chatting with 'Minerva' Your Issue ID for this chat is LTK419095979732X Minerva: Hello, how may I help you? hazem: hi there Minerva: Good evening to you Hazem. Minerva: May I know the exact nature of your problem with full details please? hazem: yes.. i'm not satisfied with your service hazem: i live in canada and i bought my magicjack back in september hazem: from canada hazem: andat that time you didn't have Canadian #s hazem: #1 it doesn't have 911 or 411 service Minerva: Okay, please do continue as I am reading it. hazem: last month i needed to use 911 hazem: and i couldn't hazem: i contacted someone and was telling return the magic jack and buy new one Minerva: Okay. hazem: anyone that i call doesn't answer Minerva: Did you return it Hazem? hazem: me when they see usa # hazem: so i feel that i did big mistake hazem: no i'm still have it as the store said no it's way beyond our return policy Minerva: May I know how can be of help please? hazem: really... i paid for hazem: i need you to exchange it for me and give me wone works in Canada hazem: that's all hazem: i'm not a bad person and i bought your product and i don't deserve to be treated like that hazem: really i'm not happy hazem: i like to have it hazem: but i can't communicate with my friends in Canada hazem: over Minerva: I do understand your sentiments and got your point Hazem, hazem: what do yu think that you should do ? Minerva: Much that I want to grant your request but that is beyond my control. If only I can I am very much willing to do so. hazem: what you are telling that i bought magicjack and i can't use 911 or 411 ? hazem: you know that this by law hazem: so who should i contact ? hazem: to fix this issue Minerva: That is not possible at this time and I don't want to give false promises and information Hazem. hazem: so time is running and i lost 4 months from my services and what is the results? hazem: can you give the Canadian office so i can contact them in the morning Minerva: We do not have phone support Hazem we only have chat support. hazem: then who is going to take care of my concern? Minerva: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'April' Your Issue ID for this chat is LTK419095979732X April: Hello Hazem. My name is April. To better assist you, let me put you on hold while I read your previous chat. Thank you. hazem: ok April: Thank you for patiently waiting. Allow me to do my best to help you fix your issue. April: Hazem, 911 feature is only for US address and there is no 911 for Canada. hazem: so that means if my friends buys your product with Canadian # ... they can't call 911? April: About the phone number issue, we are still working on that feature, Hazem. You will be able to change your number into a Canadian number soon. hazem: thanks for tell me that .... so i can warn them that 911 doesn't work in Canada April: Yes, because there is no 911 feature in Canada. hazem: ok april.... when i'll be able to change to Canadian #? April: Yes, you will be able to change it in a months time, we are still working on that feature and we are almost done on it. hazem: but i have to tell you... i'm keep listening to this since you lunched the Canadian #s hazem: i fell that i was miss-leaded and cheated April: Yes, Hazem, I understand that and that is really the truth, if only it is very easy to have it available, why not? But please bear with us also, we are really trying our best to have it possible the soonest, hazem: when you promote the product when it first came without saying it's only USA #s April: You were not cheated and mislead because we are really working on it and you were informed that we don't have it yet when you purchase MJ . hazem: i do respect your honesty hazem: but at the same time i feel that i lost all my patience April: You are most welcome and it is also my pleasure. Being honest is what I can give you most. hazem: April... i would like to add the international service too and call family and friend in different places in the world April: Okay. Sure. April: You can do that in your account at my.magicjack.com April: Would you like to add it now? hazem: but i'm afraid to add this service now and then can't change the # April: Oh, I see. You will just purchase $5 first and try it. hazem: so i like to change the number first... or if you are going to give this for free for the pain and hassel .... that would nice of you hazem: i wish that if i can cancel this # and get new one with Canadian # hazem: but the store didn't take it back April: Hazem I understand your frustration. You can actually buy another unit and register it into a Canadian number.Anyway, the number that you have now is only active until 2010-09-21 hazem: are you in Canada or some where else? April: We are located in Florida, there is no magicJack support in Canada. hazem: soso you are familiar with N.A services and laws hazem: if i buy new one with Canadian # can i add it to my account? hazem: or should i create a new account April: You can add it on your account and then choose the ADD New number to the same/existing account (same e-mail add) hazem: is going to let me choose Canadian # or is going to offer only USA as my original Account is USA # April: There are few Canadian numbers offered in our registration site but sometimes we ran out of slots for a particular area Canadian area code. April: So, I cannot give you assurance that by that time you will register it you can really have the number that you want to use. hazem: ok so it's better to wait until it comes available.... this is the best bit hazem: can you do me a favor please? April: What favor is that? hazem: if i add the international service to my # and then transfer to Canadian # later hazem: does't transfer too? April: Hazem, let me explain, April: You can always use the device to make international calls, all you need to do is to add Internet Prepaid Minutes (IPP) to your account online at my.magicjack.com. Once Canadian number is available and you will change Mj number, that feature is still available. April: There is no need to worry, hazem: what is the rate to call egypt? please April: Please wait while I check that for you hazem: thanks April: EGYPT FIXED -20 is $0.1900 per minute April: EGYPT MOBILE 2010, 2011, 2012, 2014, 2016, 2017, 2018, 2019 is $0.1600 per minute. April: Please click here to view International Rates hazem: oh thanks.... still skype cheaper :):) hazem: 0.1500 hazem: yahoo0.13 April: Yes, cheaper, but if your relative is using MJ in Egypt, MJ to MJ international calls are FREE. Also, they can call back to US and Canada for FREE if they are using MJ in Egypt. hazem: i believe i can send one over there... that why i like to have my Canadian # first April: I understand, better wait when you can change into a Canadian number first. April: I know I you are fully satisfied with the magicJack service as of the moment but I do hope you are satisfied with the little help I have given you today. Thank you. April: Let me know if you still have questions or if there is anything else I can do for you. hazem: no thanks April: My pleasure. hazem: good bye April: You are most welcome. Have a great day/night depending on where you are. April: Bye, Hazem and be safe. hazem: Toronto April: Okay. hazem: take care :):) April: You too, Hazem. Thank you I live in Toronto, i bought Magicjack in September 2009 from Toronto. the sales associate didn’t inform me that i’ll have USA # only. I contacted magicjack many times trying to switch my USA # to Canadian # to have the chance to access 911 for Emergency and all the features. I believe that by law I have the right to dial 911 especially it’s the only line that i have at home. My friends don’t answer me as they think it’s long distance. on the other hand, anyone would call my # is going to be international call charge, so my friends stopped calling me. What a rip off !!!! The customer service said i can buy another Canadian line ? it doesn’t make any sense to have USA # and Canadian # if i live in Canada and don’t have anyone at the USA. i need someone to assist me. how to get my money back or i get my rights for 911 and 411 and contact with my friends.

Here is the conversation on Jan 24.2010:

Important. Important. If you are not able to make calls or having trouble with your contact list, please Click Here for fix. This will be your best solution. You should not click here if you do not have this problem.
You are now chatting with ‘Minerva’
Your Issue ID for this chat is LTK419095979732X
Minerva: Hello, how may I help you?
hazem: hi there
Minerva: Good evening to you Hazem.
Minerva: May I know the exact nature of your problem with full details please?
hazem: yes.. i’m not satisfied with your service
hazem: i live in canada and i bought my magicjack back in september
hazem: from canada
hazem: andat that time you didn’t have Canadian #s
hazem: #1 it doesn’t have 911 or 411 service
Minerva: Okay, please do continue as I am reading it.
hazem: last month i needed to use 911
hazem: and i couldn’t
hazem: i contacted someone and was telling return the magic jack and buy new one
Minerva: Okay.
hazem: anyone that i call doesn’t answer
Minerva: Did you return it Hazem?
hazem: me when they see usa #
hazem: so i feel that i did big mistake
hazem: no i’m still have it as the store said no it’s way beyond our return policy
Minerva: May I know how can be of help please?
hazem: really… i paid for
hazem: i need you to exchange it for me and give me wone works in Canada
hazem: that’s all
hazem: i’m not a bad person and i bought your product and i don’t deserve to be treated like that
hazem: really i’m not happy
hazem: i like to have it
hazem: but i can’t communicate with my friends in Canada
hazem: over
Minerva: I do understand your sentiments and got your point Hazem,
hazem: what do yu think that you should do ?
Minerva: Much that I want to grant your request but that is beyond my control. If only I can I am very much willing to do so.
hazem: what you are telling that i bought magicjack and i can’t use 911 or 411 ?
hazem: you know that this by law
hazem: so who should i contact ?
hazem: to fix this issue
Minerva: That is not possible at this time and I don’t want to give false promises and information Hazem.
hazem: so time is running and i lost 4 months from my services and what is the results?
hazem: can you give the Canadian office so i can contact them in the morning
Minerva: We do not have phone support Hazem we only have chat support.
hazem: then who is going to take care of my concern?
Minerva: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘April’
Your Issue ID for this chat is LTK419095979732X
April: Hello Hazem. My name is April. To better assist you, let me put you on hold while I read your previous chat. Thank you.
hazem: ok
April: Thank you for patiently waiting. Allow me to do my best to help you fix your issue.
April: Hazem, 911 feature is only for US address and there is no 911 for Canada.
hazem: so that means if my friends buys your product with Canadian # … they can’t call 911?
April: About the phone number issue, we are still working on that feature, Hazem. You will be able to change your number into a Canadian number soon.
hazem: thanks for tell me that …. so i can warn them that 911 doesn’t work in Canada
April: Yes, because there is no 911 feature in Canada.
hazem: ok april…. when i’ll be able to change to Canadian #?
April: Yes, you will be able to change it in a months time, we are still working on that feature and we are almost done on it.
hazem: but i have to tell you… i’m keep listening to this since you lunched the Canadian #s
hazem: i fell that i was miss-leaded and cheated
April: Yes, Hazem, I understand that and that is really the truth, if only it is very easy to have it available, why not? But please bear with us also, we are really trying our best to have it possible the soonest,
hazem: when you promote the product when it first came without saying it’s only USA #s
April: You were not cheated and mislead because we are really working on it and you were informed that we don’t have it yet when you purchase MJ .
hazem: i do respect your honesty
hazem: but at the same time i feel that i lost all my patience
April: You are most welcome and it is also my pleasure. Being honest is what I can give you most.
hazem: April… i would like to add the international service too and call family and friend in different places in the world
April: Okay. Sure.
April: You can do that in your account at my.magicjack.com
April: Would you like to add it now?
hazem: but i’m afraid to add this service now and then can’t change the #
April: Oh, I see. You will just purchase $5 first and try it.
hazem: so i like to change the number first… or if you are going to give this for free for the pain and hassel …. that would nice of you
hazem: i wish that if i can cancel this # and get new one with Canadian #
hazem: but the store didn’t take it back
April: Hazem I understand your frustration. You can actually buy another unit and register it into a Canadian number.Anyway, the number that you have now is only active until 2010-09-21
hazem: are you in Canada or some where else?
April: We are located in Florida, there is no magicJack support in Canada.
hazem: soso you are familiar with N.A services and laws
hazem: if i buy new one with Canadian # can i add it to my account?
hazem: or should i create a new account
April: You can add it on your account and then choose the ADD New number to the same/existing account (same e-mail add)
hazem: is going to let me choose Canadian # or is going to offer only USA as my original Account is USA #
April: There are few Canadian numbers offered in our registration site but sometimes we ran out of slots for a particular area Canadian area code.
April: So, I cannot give you assurance that by that time you will register it you can really have the number that you want to use.
hazem: ok so it’s better to wait until it comes available…. this is the best bit
hazem: can you do me a favor please?
April: What favor is that?
hazem: if i add the international service to my # and then transfer to Canadian # later
hazem: does’t transfer too?
April: Hazem, let me explain,
April: You can always use the device to make international calls, all you need to do is to add Internet Prepaid Minutes (IPP) to your account online at my.magicjack.com. Once Canadian number is available and you will change Mj number, that feature is still available.
April: There is no need to worry,
hazem: what is the rate to call egypt? please
April: Please wait while I check that for you
hazem: thanks
April: EGYPT FIXED -20 is $0.1900 per minute
April: EGYPT MOBILE 2010, 2011, 2012, 2014, 2016, 2017, 2018, 2019 is $0.1600 per minute.
April: Please click here to view International Rates
hazem: oh thanks…. still skype cheaper :) :)
hazem: 0.1500
hazem: yahoo0.13
April: Yes, cheaper, but if your relative is using MJ in Egypt, MJ to MJ international calls are FREE. Also, they can call back to US and Canada for FREE if they are using MJ in Egypt.
hazem: i believe i can send one over there… that why i like to have my Canadian # first
April: I understand, better wait when you can change into a Canadian number first.
April: I know I you are fully satisfied with the magicJack service as of the moment but I do hope you are satisfied with the little help I have given you today. Thank you.
April: Let me know if you still have questions or if there is anything else I can do for you.
hazem: no thanks
April: My pleasure.
hazem: good bye
April: You are most welcome. Have a great day/night depending on where you are.
April: Bye, Hazem and be safe.
hazem: Toronto
April: Okay.
hazem: take care :) :)
April: You too, Hazem. Thank you

]]> By: Kosherdog http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-26457 Kosherdog Fri, 22 Jan 2010 11:02:42 +0000 http://blog.laptopmag.com/?p=28020#comment-26457 Look at the poll: http://blog.laptopmag.com/can-the-nettalk-slay-the-mighty-magicjack Magicjack is magically being trashed. Someone likes the TK6000 product. Has anyone used the TK6000 that can add true input instead of Dan’s ranting? Look at the poll:
http://blog.laptopmag.com/can-the-nettalk-slay-the-mighty-magicjack
Magicjack is magically being trashed. Someone likes the TK6000 product. Has anyone used the TK6000 that can add true input instead of Dan’s ranting?

]]> By: Cargojack http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-26442 Cargojack Thu, 21 Jan 2010 22:17:37 +0000 http://blog.laptopmag.com/?p=28020#comment-26442 If Borislow could make a device like the TK6000 which plugged directly in to a router, or a WiFi phone, it would be truly great! A femtocell that plugs into a USB port still requires the computer to be on all the time. I use the magicJack international calling service on my cell phone and it has been great. When I first got my mJ there were some probolems with it, but they fixed them after abotu a month of emailing back and forth. For the last year and a hlaf, it has worked great. If Borislow could make a device like the TK6000 which plugged directly in to a router, or a WiFi phone, it would be truly great! A femtocell that plugs into a USB port still requires the computer to be on all the time. I use the magicJack international calling service on my cell phone and it has been great. When I first got my mJ there were some probolems with it, but they fixed them after abotu a month of emailing back and forth. For the last year and a hlaf, it has worked great.

]]> By: steve http://blog.laptopmag.com/magicjack-head-honcho-discusses-legality-of-femtocell-device-disses-nettalk/comment-page-1#comment-26428 steve Thu, 21 Jan 2010 20:08:26 +0000 http://blog.laptopmag.com/?p=28020#comment-26428 what a class act he is.....contacts in the cloud eh-more user data to sell. Check this article and read the comments: http://gadgets.boingboing.net/2008/04/14/magicjacks-eula-says.html what a class act he is…..contacts in the cloud eh-more user data to sell. Check this article and read the comments: http://gadgets.boingboing.net/2008/04/14/magicjacks-eula-says.html

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