It’s easy to take advantage of Groupon’s deals on your smart phone by using apps for Android, BlackBerry, and iPhone. They’re useful for keeping track of the coupons you’ve already purchased; for instance, expiration alerts let you know how much time you have until your Groupons expire. The apps also make it easy to find Groupons near you. Under My Groupons, click the Nearby tab to find deals in your area. You can view available deals as a list or on a map (driven by Google Maps).
With these apps, users don’t need to print out their Groupons before redeeming them. Just show the merchant the Groupon bar code right from the app.
Groupon’s stated commitment to customer satisfaction is refreshing. The Groupon Promise, found on the sidebar of most pages on the site, states that “If you ever feel like Groupon let you down, give us a call and we’ll return your purchase…” However, that doesn’t mean that all users will be satisfied. After all, there are two parties involved in every transaction: Groupon and the merchant.
In the company’s short history, there have been incidents where merchants were unprepared for the popularity of a deal and had a hard time fulfilling it. Plus, there are several reports on Groupon’s Facebook discussion boards of coupons offered by businesses that don’t exist or shut down for no reason, with no help from Groupon’s support line.
Most of these complaints come from overseas, where the company is just starting to grow. It does underlie that users should be careful, especially when taking advantage of a highly desirable deal. If you’re a bit wary, verify the details with the merchant before buying the Groupon.
Barring a problem with the merchant or deal, Groupons aren’t refundable. Also keep in mind that if a Groupon expires, your money is lost. Still, if you remember these tips, you can score the best deals without getting burned.