Google Wallet May Be Permanently Disabled by a Simple Factory Reset

There aren’t many people using Google Wallet yet, which is perhaps the reason why we haven’t heard much of a ruckus raised over a newly emerged software stumble. Apparently, if you own an HTC EVO 4G LTE, a Galaxy Nexus or any other Android-powered smartphone equipped with Google Wallet and you perform a standard factory reset, you may permanently disable all Google Wallet functionality on your handset.

Phandroid, the outlet that first reported on the issue, said they noticed some commotion in their forums when an EVO 4G LTE user reported that he seemed to have put the kibosh on his Google Wallet app after a routine factory reset. He had been having some trouble with an HTC Sense app that was repeatedly force-closing, and knew that resetting his phone was the go-to solution to fix such a software issue. But it appears that this action actually junks the “secure element” meant to protect your NFC chip from tampering, and knocks Google Wallet out in the process–all of which happened to the unlucky forums poster.

Fortunately, there’s a simple preventative measure that addresses this bug: Just fire up Google Wallet, go into Settings and choose “Reset Google Wallet.” Afterward, you’re free to go ahead and reset your phone.

What might be most alarming about the issue, however, is Google’s response on the matter. When the EVO 4G LTE user reached out to a Google representative, he was informed that if he didn’t have warranty coverage, he’d have to replace the device himself. Moreover, the solution to bricking the so-called secure element doesn’t seem to be properly communicated by either Google, nor any smartphone makers. So it looks like — at least for NFC users — an effective word-of-mouth campaign that spreads news of this simple fix could be very useful, so this vexing software glitch doesn’t end up afflicting anyone else.

via Phandroid

Email* (will not be published)
*Indicates required field
Submit Comments

All Product Types Accessories Cars Digital Camcorders Digital Cameras eReaders GPS Laptops MP3 & Video Players Projectors Smartphones Software Storage Tablets / MIDs VoIP Wi-Fi
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Acer Alienware Apple Archos ASUS Averatec BenQ CTL Corp. Dell Digital Storm eMachines Emtec Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Hercules HP HTC iBuyPower Intel Lenovo MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Sager Samsung Sony Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 4 5 6 7 8 9
1024x576 1024x600 1024x768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1920x1080 1920x1200 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options