Cadillac Offering Concierge Service, New iPad With CUE Equipped Cars

To help acclimate new users to its CUE (Cadillac User Experience) telematics system, Cadillac has announced it will begin providing every customer who buys an XTS or ATS luxury sedan or SRX crossover with access to a personal concierge. The program will consist of 25 customer representatives who will provide service similar in scope to Apple’s Genius Bar or Best Buy’s Geek Squad to Cadillac customers.

[Cadillac CUE Infotainment System Test Drive]

If that’s not enough for you, how does a new iPad sound? Cadillac says customers who purchase the company’s new top-of-the-line XTS sedan will be given an iPad, complete with 12 “how-to” videos explaining how to perform tasks using CUE.

In addition to the customer service representatives, the automaker says dealerships will begin hiring two specialists to help handle any questions regarding the CUE system. A CUE iPad app, which will mimic CUE’s user interface, is also in development to help specialists provide customers with additional training and support.

Cadillac says it is also training its OnStar Service advisors to provide customers with assistance using CUE as well. The automaker is reaching out to customers through social media, providing them with the opportunity to ask questions about CUE.

The CUE system is available in Cadillac’s XTS, ATX and XRS vehicles.

AUTHOR BIO
Daniel P. Howley
Daniel P. Howley
A newspaper man at heart, Dan Howley wrote for Greater Media Newspapers before joining Laptopmag.com. He also served as a news editor with ALM Media’s Law Technology News, and he holds a B.A. in English from The Richard Stockton College of New Jersey.
Daniel P. Howley on
Twitter Google+
LEAVE A REPLY
Name*
Email* (will not be published)
Website
*Indicates required field
Comments*
Submit Comments

FIND A REVIEW
Laptops
All Product Types Accessories Cars Digital Camcorders Digital Cameras eReaders GPS Laptops MP3 & Video Players Projectors Smartphones Software Storage Tablets / MIDs VoIP Wi-Fi
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Brand
Acer Alienware Apple Archos ASUS Averatec BenQ CTL Corp. Dell Digital Storm eMachines Emtec Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Hercules HP HTC iBuyPower Intel Lenovo MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Sager Samsung Sony Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 4 5 6 7 8 9
Resolution
1024x576 1024x600 1024x768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1920x1080 1920x1200 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options
SUBSCRIBE