Cadillac CUE System to Get a Performance Upgrade

Responding to criticisms that its Cadillac User Experience telematics system is too laggy, Cadillac has announced that it will issue a software update that will improve overall performance. During an interview with Wired, the auto maker’s CUE design manager Jeff Massimilla, explained that Cadillac was acutely aware of the criticisms users have lodged against the system and that it is working to rectify the situation.

The update, which Massimilla said will be released some time this year, will be available for Cadillac XTS and ATS vehicles. Unlike other automakers, such as Ford, which provide over-the-air updates for their telematics systems, Cadillac will require owners to bring their vehicles to a Cadillac dealership to have the update installed.

Massimilla says the CUE update will help improve the system’s touch screen, haptic feedback and capacitive center stack controls. During our time with the Cadillac XTS, we noted that the navigation system suffered from a significant amount of lag. We also wished the system’s main 8-inch touch screen offered a higher resolution than its 800 x 400 pixels. Still, we were fans of the CUE system.

Interestingly, Cadillac Vice President of Marketing, Don Butler, let slip that the company is looking into returning to a traditional dial control setup for some of the CUE’s features in future vehicles. The move, Butler said, is to improve overall user comfort.

Daniel P. Howley
Daniel P. Howley
A newspaper man at heart, Dan Howley wrote for Greater Media Newspapers before joining He also served as a news editor with ALM Media’s Law Technology News, and he holds a B.A. in English from The Richard Stockton College of New Jersey.
Daniel P. Howley on
Twitter Google+
Email* (will not be published)
*Indicates required field
Submit Comments

All Product Types Accessories Cars Digital Camcorders Digital Cameras eReaders GPS Laptops MP3 & Video Players Projectors Smartphones Software Storage Tablets / MIDs VoIP Wi-Fi
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Acer Alienware Apple Archos ASUS Averatec BenQ CTL Corp. Dell Digital Storm eMachines Emtec Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Hercules HP HTC iBuyPower Intel Lenovo MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Sager Samsung Sony Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 4 5 6 7 8 9
1024x576 1024x600 1024x768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1920x1080 1920x1200 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options