|Carriers||In Store||Web Support||Phone Support||Overall|
There are many factors that go into choosing a wireless carrier, from quality of reception to data speeds to pricing and selection of handsets. For many consumers, getting friendly, knowledgeable tech support may be less important than having the latest smart phone. However, when you need answers to basic questions like “can I tether my phone to my laptop,” you deserve accurate answers.
Both Verizon and AT&T provided friendly brought up the year in our undercover report. Both carriers fared pretty well on the phone, but our in-store and online experiences didn’t measure up. If you choose either of those carriers, assume that you’ll need to find at least some answers on your own. Sprint’s phone-based support was best, and we were generally pleased with the knowledge and attitude of associates.
Overall, T-Mobile offered the best support of the big four carriers. Not only were reps friendly, they were willing to go to the extra mile to dig up helpful tips. That’s service.