Apple Beats Samsung in J.D. Power Smartphone Satisfaction Survey


Which smartphone brand gives customers the most satisfaction? According to a 2014 customer satisfaction survey by J.D. Power, Apple narrowly beat Samsung to reign supreme. 

The survey of 13,237 Americans who have owned their current smartphones for less than a year measured customer satisfaction based on four factors: performance, physical design, features and ease of operation. It compared phones offered per carrier, and across all the Big Four US wireless operators. Apple came out on top, but Samsung was a close second across the board.

MORE: Best and Worst Smartphone Brands

Other brands considered include Blackberry, HTC, Nokia, LG and Motorola, with HTC taking third place in Sprint, T-Mobile and Verizon. Blackberry was the third most satisfactory brand for AT&T. 

1398367744 300x400Carrier-wise, AT&T took first, with an average rating of 844 on the survey’s 1,000-point scale. Sprint, surprisingly, came in second with 839, despite having the worst 4G performance in cities such as New York and San Francisco. T-Mobile was third (835) while Verizon lagged behind (829).

Cherlynn Low
Cherlynn Low
Cherlynn joined the Laptopmag team in June 2013 and has since been writing about all things tech and digital with a focus on mobile and Internet software development. She also edits and reports occasionally on video. She graduated with a M.S. in Journalism (Broadcast) from Columbia University in May 2013 and has been designing personal websites since 2001.
Cherlynn Low on
Twitter Google+
Email* (will not be published)
*Indicates required field
Submit Comments

  1. David Williams Says:

    I find iPhone users to be a little less critical of their phones than other users. I used to sell phones, but we didn’t sell apple’s. The complaint we heard the most was from iPhone users, “do you sell anything to help my phone receive any better”. Consumer reports for years has shown that the number one complaint from iPhone users was, reception problems. The latest issue was October of 2013. Yet a poll shows that they are the best, right! Say that “Right” like the way Bill Cosby would say it to show his disbelief in something.

    There is no way an Apple user would say their phone wasn’t the best, even though they complain about call reception all the time. Look at the numbers of phones sold, just one of Samsungs phones has outsold the iPhone all by itself. The numbers are growing fast, and soon the iPhone numbers will be just like the Mac’s. The Mac is now less than 10% of sales. This article sounds like a iFanboy commercial. Unfortunately, the media fans the flames by continuing to claim the iPhone is the best and easiest phone. Why not talk about how the Android offers more, for less, and has outsold the iPhone in just a few years of operation. This happened because the Android is a better value. Try reminding Apple users that the profit Apple shows is from how Apple overcharges their customers because they know they will pay.

  2. Kevin Kee Says:

    Dude, take a chill pill and just accept the reality.

All Product Types Accessories Cars Digital Camcorders Digital Cameras eReaders GPS Laptops MP3 & Video Players Projectors Smartphones Software Storage Tablets / MIDs VoIP Wi-Fi
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Acer Alienware Apple Archos ASUS Averatec BenQ CTL Corp. Dell Digital Storm eMachines Emtec Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Hercules HP HTC iBuyPower Intel Lenovo MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Sager Samsung Sony Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 4 5 6 7 8 9
1024x576 1024x600 1024x768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1920x1080 1920x1200 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options