Apple Apologizes For iPhone 4 Signal Problems, Promises Software Update

Apple posted a defense of the iPhone 4′s left-hand call drop issue today that doesn’t repeat the “you’re holding it wrong” gaffe but still deflects blame from the actual design of the phone and on to a software problem. The bottom line being: there’s nothing wrong with the iPhone 4.

To start, Apple pointed out that “gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars.” The company did not expand upon whether any of these “certain ways” include the natural and reasonable grip most people use. The real problem is that the software charged with displaying the signal strength was falsely showing too many bars.

For instance, in an area where a customer has two bars of strength, the iPhone would show four. This caused users to think that the signal was strong when that wasn’t the case. So when customers hold the phone and cover the black strip in the lower left corner, they reduce the signal in already weak signal areas, and thus the call drops.

Apple plans to release a software update in the next few weeks that will more accurately reflect the strength of the available signal which will warn people not to hold the phone incorrectly. Once the patch comes through, I’d be interested to see if customers in areas with a strong signal still experience dropped calls.

Though the company still stands behind the antenna design on the iPhone 4, they did admit that the issue is partially their fault and apologized “for any anxiety we may have caused.”

LEAVE A REPLY
Name*
Email* (will not be published)
Website
*Indicates required field
Comments*
Submit Comments

FIND A REVIEW
Laptops
All Product Types Accessories Cars Digital Camcorders Digital Cameras eReaders GPS Laptops MP3 & Video Players Projectors Smartphones Software Storage Tablets / MIDs VoIP Wi-Fi
All Subcategories
All Subcategories All-Purpose Budget Business Desktop Replacement Gaming Multimedia Netbook Nettop Rugged Student Tablet PCs Ultraportable
Brand
Acer Alienware Apple Archos ASUS Averatec BenQ CTL Corp. Dell Digital Storm eMachines Emtec Everex Fujitsu GammaTech Gateway General Dynamics Getac Gigabyte Hercules HP HTC iBuyPower Intel Lenovo MSI Nokia Nvidia OCZ OLPC OQO Origin Panasonic Sager Samsung Sony Sylvania Systemax TabletKiosk Toshiba Verizon Viewsonic Viliv VooDoo Workhorse PC ZT Systems
Minimum Rating
Any Rating Editor's Choice 4.5 Stars 4.0 Stars 3.5 Stars 3.0 Stars
Screen Size
10 11 12 13 14 15 16 17 18 20 4 5 6 7 8 9
Resolution
1024x576 1024x600 1024x768 1200X800 1280 x 720 1280x1024 1280x768 1280x800 1366x678 1366x768 1440x1050 1440x900 1600x768 1600x900 1680x1050 1680x945 1920x1080 1920x1200 800x400 800x480
Weight Range
10.1 - 12.0 pounds 12.1 - 14.0 pounds 14.1 - 16.0 pounds 2 lbs 2 pounds and under 2+ lbs 2.1 - 4.0 pounds 4.1 - 6.0 pounds 6.1 - 8.0 pounds 8.1 - 10.0 pounds Over 16 pounds Under 2 pounds
more options
SUBSCRIBE