Comments on: Alienware Ignoring m15x Issues?

By: moe

moe — Wed, 29 Jun 2011 07:48:01 +0000

I am having full system hangs they changed the video card and the fans and still having the same exact problem Dell need to be sued for that . IF THEY CANT FIX THE PROBLEM WHY ARE YOU GIVING 3 YEARS WARRANTY . I payed a lot for this system cause I live in saudi arabia currently .

By: Andre

Andre — Sun, 13 Mar 2011 08:58:52 +0000

ALienware SUCKS! They are DEMON!

By: rita

rita — Sat, 08 Jan 2011 17:03:59 +0000

I bought an Alienware Area 51 m15x two years ago. Initially it worked okay, but there were always some twitches with the display. This morning I tried to power up and got the “black screen”. There was nothing I could do to get it to book up properly. I looked up a few hints on the internet (remove battery and power cord, hold the on button to drain static etc. etc.) Phone a tech person who deduced it was the video card.

I have a Nvidia 8700GP. This card is not available from the company that took over selling Alienware parts (ztronics). Nor are any possible upgrade cards available. Dell took over Alienware shortly after and I can’t make my way through their labyrinthine support pages to get any sort of help–that I would pay for if I could ever get to it.

Also I read that Nvidia had some issues with that particular video card which they did not reveal. There is a lawsuit.

So I have a bad video card which I can’t replace and essentially, an expensive doorstop.

Not impressed.

I don’t know if Dell makes better Alienware products but I’m quite wary of the brand now. Yet it was a lovely thing when it worked.

By: Gaocheng

Gaocheng — Tue, 07 Dec 2010 20:02:49 +0000

I’m in the same boat as you guys! I bought my m15x 1-2 yrs ago.. and within the first year, the blots/nuts came off. THEN the plastic started breaking.. AND NOW both hinges are broken. I have to prop my laptop against the wall to use it. Ridiculous!! What a waste of money! This laptop NEVER leaves my desk, so I don’t understand how the hinges are broken. Like someone mentioned earlier, this is my “baby” .. I would never do anything to it! Will never buy from AW again.

By: hikarate

hikarate — Fri, 15 Oct 2010 02:51:53 +0000

This is happening on Alienware’s M11x netbook too, I am personally affected by defective hinges on a 1700+ M11x R2 netbook.

You can read literally *thousands* of responses in the Notebookreview forum about this issue, which Alienware is ignoring completely, saying only you should call support if your hinges break.

http://forum.notebookreview.com/alienware-m11x/493140-m11x-hinge-screen-touching-keyboard-discussion-r1-r2-119.html

This happens on both R1 and R2 versions of the m11x.

Apparently, Alienware can’t design something as simple as a sturdy hinge.

By: Luis

Luis — Fri, 02 Jul 2010 09:33:32 +0000

I ordered a new M15X at the end of May, arrived about 10 days later, the system worked great the first time I powered it on ( clue, the first time) I used it for say about 2 hrs give or take and completely shut down the entire system, went to use it the next day and to my surprise the OS would not boot, I waited anxiously for the laptop to arrive and even almost took a day off work to get it to come across this unpleasant surprise. So I called customer support and the tech I talked to walked me thru troubleshooting to see what was happening and after 5 hrs on the line with her she decided to just re-install the entire OS ( which made me loose every single program i had purchased from Alienware and was pre-installed) and after another 4 hrs the computer was back up and running ( obviously on a regluar windows 7 theme and no alienware items at all). I decided to call order support to let them know what had happened and how dissatisfied I was with the results, they ended up sending me a replacement laptop which took almost 2 weeks to get to me becuase of some part being out of stock, Waited another 2 weeks to get it and I kept my hopes up high wishing for a working computer, to my dismay, I hoped for a little to much I believe. The new one arrived, got it out of the box, (everything was brand new again) turned it on adn it work seamlessly. Powered it off and the next day it wouldnt boot again. Returned the darn thing and decided to place a new order for yet another one just becuase I was about to go over my 21 days return policy.

New one arrived a week and a half after placimng the order, and the same damn thing happened all over again. now, what are the chances of 3 brand new laptops doing the exact same thing at the exact same time under the exact same conditions??? The 3 PC’s were delivered without any damages to the boxes or systems themselves and everything was packed properly and securely. I just can’t belive I had to go thru all of this to get me a laptop( which all of you know is not cheap if its an alienware) I’m returning this thing back to them and just going for a simply non-alienware one now. Hopefully this one works much better and without any problems.

By: Andre

Andre — Sun, 27 Jun 2010 06:59:07 +0000

I purchase my Area 51 m15x on september 2008, but i waited for 2 months to recieve the damn thing. All I can say is alienware was TOTALLY CRAP!!! I think i experienced all of the above issue, really i was totally broken apart like the plastic that supports the hinges. Is there any one here saw the hinges cracking? ohhhh all i can tell was it’s like some explosive detonated inside it!!!.

I wish that Alienware sell there products with full commitment.

NOTE: IF YOU BUY AW SYSTEM YOU NEED TO GET AN INSURANCE TO IT BECAUSE THERE ARE LOTS OF SURPRISES.

By: andrea lay

andrea lay — Tue, 13 Apr 2010 16:41:52 +0000

purchase the m15x october 2008. the laptop has NOT worked more then it works. I won’t bore everyone with the countless hours upon hours on the phone with AWs tech support … or the number of times the laptop had to be sent back to them because of blue screens and inoperability. i was promised a credit towards the rebuilding of a new machine. they renigged on that. then i was promised new parts for the machine i had. they renigged on that. now i’ve been sitting with a laptop that i paid $3,000 for that hasn’t worked in 5 months and wondering what should be my next step. anyone have an email for anyone high up in the company capable of making a difference? sometimes i wonder if the “manager” level ever really tells the higher ups what is really going on with some customers. i can’t imagine the vice president of sales ignoring all these complaints …. this has been the worst investment and experience i have ever had in my life. i am so dissapointed in this company i dont even know what to say.

By: dre

dre — Wed, 03 Mar 2010 19:44:56 +0000

I have just ordered the m15x. I was debating between the specs for the m11x and m17x. I figured the m15x would be right in the middle. I plan to mainly use it for my college work. I like to unwind by gaming on my laptops which is why I went with it. I have not yet experienced the processing performance of the intel core i3 technology, but I do have an area 51 desktop with an intel core i7 which hasn’t disappointed me so far. I have read reviews about the physical design of it. I have read mostly positive reviews about the performance which pretty much wins me over. I hope my next comment is a good review in about a week when it arrives. Check at http://www.howardinfo.t35.com/hompage.html

By: Joey

Joey — Tue, 09 Feb 2010 01:17:29 +0000

wow i thought my m15x was the only one with the cracking case. the friggin left hinge started to give way leaving small peices of plastic then eventually snaping completly. NOW my computer won’t even turn on. i called alienware support and the guy was very rude to me. He told me to send a picture to his email then said AW couldn’t replace it and i couldn’t order any parts to fix it. What do they expect me to do?? i’d have to say with as much money as i paid for the system that you’d expect better quality, but how embarassing it is to pay so much money for a piece of crap! i got my friends raggin on me as there cheap ass hp’s are working fine when my “awesome” alienware goes to crap. i will never buy from alienware again! AW = FAIL!